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    Jo Malone London

    4.4 (13 reviews)
    Open 10:00 am - 7:00 pm

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    Review Highlights - Jo Malone London

    The manager Michelle has the best customer service I have ever experience or could ever dream of.

    Mentioned in 3 reviews

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    Diptyque Marin

    Diptyque Marin

    4.8(18 reviews)
    1.0 mi

    I love Diptyque, but this specific branch was awesome. I initially came in the smell the new…read morechinese new year candle but unfortunately it was not in stock. But Connor, the staff there, was so awesome and pulled it from the back for me to smell! We also smelled some fragrances and he help us find some scents that suit us! I appreciate the lovely conversation we had! Give this man a raise! He was very attentive!

    Fragrance is one of our most powerful senses…read more I love fragrance. I wear fragrances. I am not shy about this. The beauty of Diptyque is their fragrances smell "clean" - not like freshness, but more like what you smell in nature. I'm not explaining it well - er, it's nothing like say, Tom Ford before the corporate buyout. Diptyque fragrance on the skin is clean, light, polished, it whispers. On the day we visited there were 2 women at the register,.both very friendly and professional. I wanted to buy my younger daughter her first bottles of the brand for her birthday so she chose EHWT she wanted and the ladies let her choose her courtesy gift wrapping. I bought fragrance for my home because I already have bottles of this brand in my wardrobe. The in p-person experience was really nice, unrushed, easy. I am delighted to share yet another thing I love with my daughter. Oh! If you register online you're gifted a complementary candle for your birthday. Of course the gift wrap and 2 samples are free every purchase. If you don't care for overpowering fragrance - try Diptyque. It's really lovely. Fiver for excellence

    Photos
    Diptyque Marin - 7/7/2025:  My love affair from UK to USA with Diptyque--Corte Madera Store's Entrance.

    7/7/2025: My love affair from UK to USA with Diptyque--Corte Madera Store's Entrance.

    Diptyque Marin - 7/7/2025:  Diptyque Parlour.

    7/7/2025: Diptyque Parlour.

    Diptyque Marin - Interior

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    Interior

    SEPHORA

    SEPHORA

    3.3(66 reviews)
    0.4 mi
    $$

    WOW, what an incredibly horrible experience! My first time there... never again. Many reviews…read morestating how rude these people are-- believe it! I walked in and zipped my 5lb, 18 yr old dog up in my jacket even tho the security guard said it was ok to let him walk around but I figured it was more considerate to carry him in my coat. The g*y male employee had attitude written all over his face and demeanor but I told myself not to judge by appearance and asked for his help to find a foundation. Man, was he snotty from the get go. He led me to the Dior products and put some foundation on the back of his hand. I asked if they had any organic foundation and he rolled his eyes and abruptly returned the bottle to the shelf like I had totally inconvenienced him. Wow. I said, "it's OK just carry on what you were doing." He reached over to my face to dab product on it WITH HIS FINGER, and my toothless dog gave him a warning. A 5lb 18yr old toothless dog and this guy acted like he was physically abused. It's not like he even got bit, and my tiny dog couldn't cause any harm even if he tried. He was so rude, "Yeah, no, this isn't going to happen." SUCH an over-reactive jerk. I should have trusted my instincts about him. I walked away from him to another employee, very sweet young girl. Saw the jerk guy gossiping about the incident in the corner with coworkers. Walked by him and called him a jerk (the least of which he was) and he got all uppity like he'd been slapped, saying I had to leave over and over again, making a big dramatic scene. Asked for manager (she was one of the recipients of the gossip in the corner). She wanted another employee to accompany me and the girl who was going to help me-- what? Like I'm some criminal threat? Nice management and customer relations-- NOT. Rude, oppressive, unprofessional. Wow, I will never step foot in there again. He nor the manager ever even smiled. Horribly run. If I were the owner, I would be mortified reading these negative reviews and DO something about it! The young girls there were very sweet but this fussy, g*y Karen guy and manager were just awful and should not be working with the public who are there to spend their money and support their business. I'm so sick and tired of businesses like this where they think they're doing YOU a huge favor. That generation (particularly of his "ilk") are so entitled and governed by their self important, over-exaggerated feelings. IT'S NOT ABOUT YOUR FEELINGS. Do your job or don't work with the public. I not only do not recommend giving this place your business and your money, but would say steer entirely clear of it. Aside from a couple pleasant young women and the security guard at the front door who was so sweet, they're a hot, rude mess.

    Was at this location today with my girlfriend. I witnessed a woman with a small dog in her coat…read morebeing treated abominably by the young male employee and the manager. I saw the whole thing and couldn't believe how rude they both were. The young man should not be working there, let alone with the public, period. The manager needs a serious lesson in customer service and appreciation. I am aghast at the lack of professionalism at this store. I took my girlfriend out of there after seeing their behavior. I'm glad we and the woman with the dog left without giving them a penny.

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    SEPHORA
    SEPHORA
    SEPHORA

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    Jo Malone London - cosmetics - Updated June 2026

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