Jo Malone store in the Hudson Yards mall is an absolute magical experience of heavenly scents and perfumes! It's a wonderful place! Store manager Emery takes special care of his customers and explains each scent. Make sure you ask for his layering suggestions! read more

Jo Malone London - Great location! - Cosmetics & Beauty Supply Near Me - New York, New York

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Located at Hudson Yards shopping center. I love the different scents and the staff is so helpful. They have perfumes, home scents, diffusers and so much more. read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - New York, New York

I hadn't heard of this brand before but when I saw them at Hudson yards, I decided to pop in. They had some really nice smelling scents for both men and women as well as home scents and diffusers. They also apparently offer massage services in-store with an appointment. The store associate who assisted us was friendly and helpful and explained the different scents to us. Seems like a brand I might look into further. read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - New York, New York

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Good selection of fragrances, lotions, and candles, but somewhat rude and unhelpful staff.

I decided to check out Jo Malone after hearing glowing reviews from my friends who are big fans. It's located on the third floor of the mall, to the left of Lululemon and right in front of the Vessel. Although I was a bit lost, the store manager kindly assisted me over the phone with directions. Once I arrived, I was greeted by a charming little shop where my hand and arm massage service took place in the middle of the store. The specialist welcomed me and assisted me. She is also the store manager. In order to create my own signature scent, I was asked to choose three unisex cologne fragrances. After making my selections, the specialist washed my hands and arms with a foamy soap and then wiped them off with a warm towel. Finally, she applied a cream and sprayed the chosen unisex colognes and the specialist pressed on my arm for a few seconds. The limited edition flower-designed unisex cologne bottles were particularly eye-catching. There were four other limited edition cologne and a few charity collection candles available. The cologne size option has reduced to 3 sizes. Out of all the light scented fragrances, my personal favorites were the popular English Pear & Freesia which had fruity and champagne-like notes, the Nectarine Blossom & Honey, which reminded me of fresh jasmine flower wristband and the fruit itself. The popular fragrance in London is Pomegranate Noir and it was interesting. It had a spicy scent and it brought back fond memories. I was pleasantly surprised by the limited edition Osmanthus Blossom which I might not have tried had it not been for the store manager's recommendation. I was able to share my favorite scents with family and friends as I received samples. Fortunately, I visited during a quiet time, with only one other couple requiring assistance. I was free to take as many pictures as I wished and even recorded a video of the process. In addition fragrances, diffusers and candles were available for purchase. The diffuser's scent can last for 4-6 months, which is impressive. English Pear is available for all products, but not every scent. If you purchase a full-size cologne, you will receive a gift. Unfortunately, you cannot select the scent of the gift. My only feedback is to have the option to personalize my own mini gift set as it seems wasteful to include the unwanted items. Overall, I had a wonderful experience at this shop and received excellent service. read more

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Great customer service. The place smell great. Cashier was super friendly. It's a great products.

What an amazing service from Petagay Mesquita. I never expected that I would be giving VIP service, complimentary engraving to my friends gift, lovely samples and an gorgeous hand and arm massage with their products. Not to mention she was very friendly and treated me like a Queen! Thank you! read more

Jo Malone London - Jo Malone engraved candle - Cosmetics & Beauty Supply Near Me - New York, New York

An absolute pleasure shopping at home alone for the first time at Hudson Yards. My family and I all came in because we heard many things about the brand and wanted to check out the scents. From the minute we walked in the store, lovely Gisele and the other gentleman greeted us, and patiently walked us through the different fragrances. We had several children with us that probably didn't belong in the perfume store, and they were so sweet with handling them as well. Gisele went out of her way to give me and my sister complimentary services including free, engraving, and gift wrapping and also went out of her way to give my son a signature sent to try out for free. She knew it was my birthday month and also threw in an extra scent in for free. I was blown away. Truly next level customer service. I've never experienced anything like this. Gisele is a keeper and made me a Joe Malone loyal to customer from here on out. The products themselves are incredible but their customer service is next level . Thank you for treating us so well. read more

Very helpful and fun staff who made the shopping experience so pleasurable. I was on opposite ends of the scent spectrum in what I liked and the wonderful employee helped me find something in the middle that fulfilled both my likes. She taught me the appropriate way to apply their perfume so that I get the most scent and wear out of the bottle. Even though the purchase was for myself it was wrapped in a beautiful box with a bow which I really appreciated because it makes me feel special. Apparently you can get complimentary arm and hand massages once your purchase form them which I will definitely look into the next time I am in the area. The employees all have business cards they give you so if you ever need to reorder or have any issues you call them for assistance. read more

Came here to buy a birthday gift for a friend! They had so many options and the sales lady really helped me. They offer engraving in store and free gift wrap/card. Overall great experience and would definitely come back here! read more

I was looking for a skin product for my son's fiancé and was referred to Alexis at Jo Malone. A friend had a very positive experience. Alexis was unavailable but Peta was able to provide remarkably expert advice concerning not just Jo Malone products but complementary skin care products unavailable in the Jo Malone Line. She was pleasant and very professional. The items were a bit costly but my son's fiancé called me moments ago reporting excellent initial results--spurring this review. The items were a bit costly but the fact that they are working as well as they seem to be makes my purchase a true value. Peta also provided a nice assortment of relevant samples for an older woman (the reviewer), which was a pleasant surprise. If you do visit Jo Malone at Hudson Yard, ask for Peta and take advantage of her knowledge concerning skin care. read more

We met Giselle today and wow what a wonderful person. So friendly and lovely. She chose lots of different smells for each of us. Genuinely sweet person. We didn't buy anything today but if I do I'll definitely ask for her. Thanks for going that extra mile, my friends from the UK were so impressed with her service. . read more

If you're looking a personalized shopping experience and expert help for finding a gift please go and see Alexis! She was attentive and super knowledgeable about all products. We did not only leave with an amazing gift but plenty of samples to make our next purchases. She's a wonderful boutique manager, make sure to ask for her by name. read more

Lovely experience with the manager Alexis! I work in retail sales and have for years so I know what it's like to sell but also connect with others. Alexis was so sweet and helpful! She made me feel so taken care of without being pushy at all and listened to my needs and made specific and amazing recommendations. I came in originally because I had a friend send me a package form Jo Malone with a candle as a housewarming and wanted to switch out the scent for one I was familiar with and equal value, but Alexis made a recommendation to a newer scent from a different collection and I fell in love! Probably one of my favorite scents to date. I didn't really care to pay a difference but I loved the candle so much the small difference didn't really matter. I also don't usually give out my phone number either to retailers but she went out of her way to learn that I had just moved to the city from California and was so welcoming. Would definitely come again for her! So personable and very good with matching fragrances to your needs. read more

This is for Petagay Mesquita! Helped me abd my daighter out pick out a couple gifts. Truly helpful, amazing, thoughtful and caring. Went way above and beyond to help us out. She is one of those "must keep at all costs" employees. read more

This is only a review of the Hudson Yards location. In my experience as a royal Jo Malone customer, staff here could be more knowledgable (i.e. staff should not have to call manager to find out if online purchases can be returned or exchanged in store or not, when it clearly says yes on their website). I would go to the West Village and WTC locations over here. read more

I visited Jo Malone , 20 Hudson Yards with my girlfriend who was looking for a new fragrance. I got talking to the Stylist Arvin Jassir and tried different scents including the new Myhrr and Tonka perfume. He was so knowledgeable, he knows the brand inside out and made us feel so comfortable whilst we were trying spritz after spritz of perfume, It was my birthday the following day and as an email member I was presented with a birthday gift, all packaged in a bow and bag! I had the best day and the best service ever, thank you Arvin! I will be back with my husband to purchase the body cream this weekend, Hudson Yards is my Jo Malone store from now on! Very appreciative. Maureen Meyer Weehawken, NJ read more

Hudson Yards showcases a lovely stand-alone Jo Malone boutique. The hidden treasure at this shop is the Boutique Manager, Alexis M. Greaux. Alexis stood out as a delightfully helpful, sincere, professional, and fun employee that not only listened attentively to our requests but offered respectful, "spot-on" suggestions that perfectly complimented our expressed preferences. read more

I visited the new store at Hudson Yards yesterday. The service was quick without being hurried and the products were well displayed with samples easily accessed and tested. I needed a gift box designed specifically for the recipient and it was handled as easily as if I purchased a previously prepared gift set. The entire process was completed in 10 minutes. The store manager, Alexis, oversaw each step. It is difficult to combine efficiency with pleasant professionalism but they accomplished exactly that at Jo Malone at Hudson Yards. I cannot speak for any other store and this was my first time there but it was a flawless experience. I hope they maintain this level of service. read more

While shopping we noticed that they had a store and knowing that our mom loved their perfume my sister and I went in looking for a particular scent. We didn't know exactly which one it was so we asked Peta to help us track it down and after trying 20 different scents we chose the wood sage and sea salt cream. While we weren't sure it was the exact one we knew our mom would love it! When we gave it to her she was so surprised because it was the exact scent and she was so excited to have a cream because she already had that scent in a perfume. It was so fun going through all the different scents trying to figure out the right one and I was so impressed with Peta and how she was able to pick up on our very vague description and find out exactly what our mom loves! read more