It's a clown show. These guys don't know what they're doing. It took them 45 minutes to remove a simple Master lock, and they destroyed my gate latch in the process. I've reported this to the company and the result? Nada. The people on the phone say they will tell the management, and the management hasn't called back. Replacing that gate latch will cost a lot of money and take a lot of time. I deeply regret calling these guys, and recommend that you avoid them at all costs. read more

Well...... I locked myself out of my apartment. Not proud of this one. I never thought I'd have to break into my own home! Upon calling around, Joe arrived at my complex within 10 minutes and was able to pick the lock in 5-- All the while keeping the lock intact afterwards. Payment was via credit card on a Square card reader. Very professional and would recommend to others who happen to get into the same predicament as I did. I'm seriously impressed! Thanks so much for your help! read more

I don't understand how these people have 5 stars on Google and Yelp. I called the 650-309-1300 number this morning clearly asking for a quote on whether or not I needed to replace a lock or if it can be rekeyed. The call representative said he would have someone call me back. A hour or so later, someone called me asking me for my address and what time to show up at my house. NOW, this is still an ESTIMATE service. We agreed on a time and this kid shows up, no vehicle with "Joe Locksmith", just a regular car, he has what looks like an amature key kit and tells me that it would be $300 to do the work to rekey!! He started to unpack his kit and I said "no, I just wanted an estimate" and he got very upset and said he was called to do a job. And I was very calm and polite and said, no, I told the representative that this would be an estimate. He starts yelling at me saying he drove 40 mins for this job and that no one would give a free estimate. Then 30 mins later, I opened my door and this kid is still sitting in MY DRIVEWAY smoking a cigarette! I told him to back out of my driveway and he ignored me and then started telling me again that I needed to pay him $30 for gas. Then he starts insulting me by telling me why I am ripping him off and was so irate. Luckily I had another person who witnessed the whole incident or else his kid (key guy) might have done worse. This is completely uncalled for. I called the -1300 number again and a different call center person answered and said she would mentioned it to a manager and then hung up. Just like other reviews, I'm sure nothing will happen. This is not a locksmith you want to call to deal with security in your home. read more

What a mistake to call this place. I had a nightmarish experience trying to get my car unlocked a few days ago. I left my keys on the car seat that morning while in a hurry to get to work and locked them in. I didn't realize this until 5:30pm when I was off work, and it was 40 degrees out that evening. I called this business since I wanted to find the closest place I could to save time (map showed the business being 3 minutes away). I was told it would be 40 minutes until a tech got to me. Luckily I had a warm office at Stanford to walk back to in the meantime. 40 minutes later, I've made the 10 minute walk to the parking lot, when I get a call from the "technician", telling me he hasn't left yet, and he doesn't know where to go, since I indicated my car was in a parking lot and didn't have a specific address, just the two cross streets nearby. He waited 40 minutes to call and tell me this, after several people at the company called to confirm the cross streets, multiple times. The technician sounded cranky and demanding, and even threatened not to come when I told him I was upset that he was going to be 45 minutes late on a a very cold night. When he finally arrived, it took him an HOUR to unlock my door. Usually it takes a technician 5 minutes tops to do this job. The most horrible part of all this was that he charged me $175 for something he arrived an hour late for, and 2.5 hours of my night were wasted. I drove home in tears because the night had been so incredibly stressful and I was so tired, and had to spend an entire day's work pay for such a horrible service. read more

Locksmith came immediately. Quickly resolved lock-out issue, without damaging lock; and he stayed the extra minute to make sure back up key would work in future. Problem solved quickly and professionally. read more

I can't think of a worse experience. I needed a new key fob for my car because we only had 1. A specialist arrived on Monday night and spent an hour only to tell me that they broke my working keyfob and would need to come back with different equipment. I have called 5 times over 2 days with the same message "We will escalate this and call you back" only to get a text saying I can't help you. When I tried to call the text they hung up and then blocked the number. So I am now without any key that works and no one seems to want to help but they will promise you a callback read more

Terrific service at a fair price. I needed a new front door lock and wanted add some extra security. A locksmith came the same day and returned the next day with parts that matched my door. The final price was lower than the initial estimate. Great experience all around. read more

Came a bit late but was able to get us back into the house. I asked for a quote and the guy gave me a price range, depending on how difficult it is to unlock the lock. It took him less than 5 minutes and he ended up charging the highest $$ that he quoted me. Didn't seem so difficult but still had to pay the highest price. Would have given it a higher rating if I felt like it made more sense or was more fair. read more

I lost the key to the electric box. I sent a quote and got reply in 10 minutes. I scheduled the appointment to the next day and locksmith arrived on time. He is very nice and friendly guy, and finished the job quite fast, and also adjusted my two other doors/locks as complementary service for free. The price is very fair and reasonable. I am very satisfied with the service. Highly recommend! read more

I had an awful experience with this company!!!!! Buyer beware. This company kept my original cut fob and won't return it as promised. They said the fob wasn't working with a new battery (he tried more than one). This same exact scenario is detailed in a review below from a man from SF. It took the locksmith three visits to get a new fob working. Locksmith promised he'd return to program a second fob but never did. He should never have kept my original fob because the key was cut to factory original, and he should know this fact if he is a well-trained and ethical locksmith. If I don't get my original fob back with the correct key cut, I imagine that I will be charged a l-o--t of money if the dealer can even do it or the lock mechanisms may have to be changed! I had an awful experience with this company. I should have gone to the dealer because they would have been honest with me and not kept me waiting around with false promises. Plus, they would have known to return my original fob back to me whether or not it was working or not as Joe and the Lock said it could not be used as it wasn't taking the reprogramming software. This makes me think that he could have been fibbing to me about the battery and such which is ironic because with his failure to return they lost the opportunity to be paid for programming two new fobs!!!!!! read more

Very good job. Lost car Keys to Ford Focus 2005 He came was done in 35 min. Very Honest and good at his job read more

They were prompt, professional and fast and friendly. Most of all they do great work at a reasonable price. And they are careful to follow COVID-19 precautions. In the future these will always be the the people I count on for anything involving a lock. read more

We had an eviction to process. I have never done an eviction and lockout. These guys showed up on time period they had the materials ready. They knew the process. Everything went seamlessly. I would strongly recommend them as they have professional skills and capabilities. read more

Key needed to be reprogrammed and the tech said needed new key. Didnt even want to try to reprogram first. I called for an estimate and then someone showed up without telling me how much anything is gonna cost. Guy charged me 50 for telling me I need new key. Very bad service read more

I had a lock out. It took them about 30 minutes to arrive. They quoted various price saying They will charge $29 for coming and then give a quote. They said the most it costs is about $120. Usually it's about $90. At the end I ended up paying way above their quoted price. He said he was unable to unlock it after only about a few minutes and said he needed to break the lock by just drilling the key hole...he quoted that will cost me $155 which I think is expensive just to do something anyone can do..put a drill through the keyhole to break it. Then I was charged another $50 for a new lock because they couldn't unlock it and had to break it. Makes me wonder if that's their scheme to say that they can't unlock it just so you need another lock. Their actual cost is way more than their quote. At the end I paid $205 pretty much doubled. read more

Reliable and super fast service!! Will definitely call again if needed, you will not regret it!!

My 2 year old managed to lock herself in a room which we did not have a key for, and was unable to unlock the door. After futilely trying to learn how to open locks from YouTube, we called Joe & The Lock at 9pm on a Wednesday and they arrived in 25 minutes. They were professional, unlocked the door, and rescued our evening. We are super grateful parents. Thank you!! read more

These guys are great, I locked my keys in my car and they helped me within an hour on a Saturday. Great price too. Highly recommended!

MY GUY JOE! What a stand up guy! SOOOOO.. it was late on a Sunday evening. I was in a rush, as usual, and just so happen to lock my keys in my bedroom. My brother with the spare was out of town. I stood outside my bedroom door trying to calculate the cost of calling a locksmith at this late hour vs. breaking through the door/replacing the door/wall/lock/hinge/etc. I messaged maybe four or five locksmiths via yelp. Joe and 2 other respond. Joe was first to respond (7 mins) and said that he could be over in about 30 mins. The other two said it would take them over an hr to even come out. Joe, a very nice guy, shows up in 20 mins and was out in about 10 minutes. He was friendly, fast, and a pro at what he does. Hopefully I wont have to call him again. But if I'm ever in need of a locksmith again, this guy has my business! Will definitely recommend! read more

They saved my life in the middle of the night. I had a really tough day and they were so kind when they arrived.

Came and unlock very quickly. Price is more than in the message exchange. But ok for emergency.

Joseph saved me within an hour. He was kind and patient. Thank you for letting me back into my office!

Beware of shady pricing. I've had two keys cut from my vehicle in the past once it was $190 the other was $220. I called these guys And got a quote of $240. I'm not cheap, and time is money so I had them come out. They responded quickly and cut the key then handed me a bill for $304 Including some service fees and sales tax he hadn't mentioned. When I called him out for charging me sales tax on service, he admitted it wasn't applicable but he wanted the money anyway. LOL read more

Requested a quote, got 3 answers from 4 requests. Joe was #4, no communication after a couple days. Communication 1 star + previous reviews 5 stars makes it a 3 star. IMHO there should not be a 5 star review average when there is a black communication hole. read more

I had locked myself out of my car bc I closed the trunk with my keys in it without a spare. Joe: 1) beat the other competitor I found on yelp in price 2) arrived quickly (30 minutes) on a weekend day 3) was able to help me get my trunk open in 5 minutes. He was professional, didn't try to talk my head off, and was excellent at what he did. Would recommend read more

Service was not good He charge me $50 and was not able to program my car key Than I called another locksmith he was able to program 2 new keys. If you need a car key don't call them They not professional read more

Awesome business! Barak (the technician) came within 25 minutes after I requested a quote, and he unlocked my door in 5 minutes. He is the best!! What a great experience using Request a Quote on Yelp, with this business, and with Barak! Thanks Barak :) read more

Fabulous, courteous prompt service. I came to Safeway to pick up a few items, and locked my keys in my car. I called Joe & The Lock, and they dispatched a wonderful person to open my door! He fought rush hour traffic and got here as soon as possible --about 45 minutes (just a few miles on the peninsula, lol). He was fast, prompt, courteous and professional. So grateful. Thank you, Joe & The Lock! read more

Joe's got sub-contracted for me by supreme locksmith when supreme couldn't do the job. Supreme played it off as they were calling their technician. So I didn't know till Joe's arrived 2 hours after my first call and after 3 wrong ETAs that it was a different company. So over all pretty awful, however Joe's was very understand of my outrage and reduced the price after the extremely long service time read more

This gentleman came in 1 hour, finished the job in about 5 minutes and did a great job, would use again!

I needed another car key cut and programmed (already had an uncut key). Since another place quoted me for $89, I asked for $89, and they agreed. Joe's brother Aaron came to me and provided the key cutting/programming service. read more

Sent a request for a quote about making a duplicate key. They responded quickly and asked for more info. When I said it was for a storage closet, they didn't reply. I have no idea how key duplication works, but I suppose they don't offer that kind of service, or perhaps it's just a waste of time for them to duplicate a storage closet key. Who knows. TLDR: Bad communication and customer service. read more

I wanna call him Superman but he said his name is Yousef & he saved me. I ran to the market & locked my keys in the car, pushing 10pm I started panicking IMMEDIATELY... I swear all I did was request a quote. I said I'm locked out, I'm in Castro valley, and can you please help. He replied with the low low amount & time and I said YESSSSS PLEASE. Honestly this guy is awesome if you or a family member is in need of a nice and speedy locksmith, I'd 100% call Joe (Yousef) you'll feel like you called a good friend. read more

Joe & The Lock - Hard at work in the FREEZING WEATHER!!! Thanks so much! - Keys & Locksmiths Near Me

Joe was very professional and made himself available for multiple visits to our home to scope out the front door. He also helped me by recommending hardware. He was super easy to work with a did the job fast. I would definitely recommend him! read more

This locksmith was fast, easy and convenient to work with. I moved into my new home and realized I needed to rekey and change some locks ASAP. I was able to receive an estimate and response via yelp messaging within 30 minutes, and set up a same day service call. After confirming with a phone call, the technician, Aharon, was at my home within 45 minutes of my request. Aharon was professional, thorough and able to assist with my older home's locks, providing suggestions on rekeying versus changing locks. I received both services, and he attempted other options before resorting to the service we deciding on. I also received estimates for each service before the service was started. Aharon was friendly, and I'd work with this company again. Prices fair, response quick and quality work shown! Thanks! read more

I called Joe and the lock to help me out with an ignition switch and some guy named Phil came in a small little white van at first he seemed nice but once scene what he did to my vehicle changed everything once I started complaining when he broke my hazard lights he turned really nasty and very unfriendly very fast! he put in my ignition switch but upon installing it he broke the plastic housing around my steering wheel and forced down the plastic on top of my hazard lights which were not broken before and he tried to be sneaky while I was in my house he sprayed WD-40 to try to make it work and he even put crazy glue to try to make the button stay down Joe and the lock and his employees are very unprofessional once I told Phil that I was going to call his company he very fast removed the brand new ignition switch and put back the old one and left in a hurry he left in such a hurry that he took my truck key which is the only one that me and my wife have that's the truck that we take our daughter to school in so he left us without a key and he left us with our hazard lights blinking I had to disconnect my battery so it wouldn't die I was left so frustrated I didn't know what to do I called the better Business bureau and I filed the case on them I called Joe and the lock and talk to the owner Joe he denied everything he said he never sent Phil over to my house but once I told him the actual names of this receptionist which are Abby and Christina who were very rude in a professional by the way after I told him what happened I talked to both of them and I also told him I was going on they both acted like the phone was breaking up and they couldn't hear me they hung up on me twice I called him on two different numbers and they keep blocking me and forwarding my calls Joe and the lock took no responsibility for this work and I will not recommend him I'm actually filing a complaint against him I am very unsatisfied with their poor work and want to warn others about this company they are liars and thieves till this day I got no response back from the owner or anybody there from the company I called the technician Phil back from a different number and told him if he was going to come back and fix his mistakes and all he did was laugh at me on the phone and hung up on me please beware of this company do not hire them. read more

So on a Sunday the garage door spring breaks and the keys to the house are on the inside and not with the owners of the home. So called this company and asked them to give me a quote as to cost and they conveniently forgot and said that they were going to have the technician call me. So the technician finally contacts me and informs me that it will be 45 minutes before he can arrive at our location in MiraLoma Park in San Francisco. Before he arrived I called the original individual and asked him why I did not get a quote on the cost to pick the lock. He informs me $90.00. Most legitimate locksmiths can pick the lock and open the door in this case it would have been the front door. When the technician arrives asks me which way the key turns and I tell him it's clockwise both the deadbolt and the lock set both turn clockwise to 5 PM.. So he keeps telling me that theres something wrong with both the lock's that's both the dead bolt and the combination deadbolt and latch. He kept insinuating that I might be confused or incorrect about which way the key turned and I kept reiterating it turns clockwise to 5:00 p.m.. So then we get to the point where he indicates he might have to drill both the locksets the deadbolt and the combination lock set which immediately tells me that we're now talkin a few hundred dollars just for the mortice lockset let alone the dead bolt which could be another $50 to $70 let alone the cost of Labor. I then decide that if we're going to get in it's much less expensive to have him drill out the lockset to the side walkway doors plural. As soon as he opens the doors I ask him how much we owe him to which he asked me if we're going to replace the lock sets he just drilled out to which I said I know a few 1000 carpenters that can come up here within the next hour or 2 and replace both of these thank you. Be aware that when you use your credit card they have a nifty little gratuity slot for tips. read more

Super fast, great service, best price, gets the job done!! Even better pricing than my insurance company or any other company out there!

20 years experience. Answered the phone the first time. Straight forward quote. Fast, efficient service and reasonable price. Highly recommend. Thanks Joe. read more

Got a new key cut and programmed for my Jeep. Manor came out to me and got the job done fast!