Horrible, horrible dealer for both sales and service. They will "yes" you to death and never fail to disappoint. One person who was helpful in the whole place was the finance manager, who tried to help us negotiate our way through the problems we encountered in both sales and service. read more

DO NOT look to this dealership to buy or lease a vehicle... Do not speak to Alex who is a salesman there.... horrible customer service! They are very unprofessional! I am giving them 1 star because I have to ... otherwise they would get 0 read more

What happened to this dealership? I purchased 7 Jeeps over 19 years in Ft. Lauderdale, 4 from Accardi (a while ago). The sales dept is the worst, no knowledge or training and liars. I actually went to Hollywood Jeep and bought my latest after dealing with the sales person and management at Accardi. Now the service dept stinks too, used to be ok. I will never buy from Accardi again! read more

Bad dealer and service,in the manager called and lied they will do a deal to get us in the door, lied again and never made it. The service department is not good either and they don't even fix things properly and even caused more damage a few times. They refused to fix the problem with the transmission. After several bad experiences, we stoped going there and go to Arigo now eventhough it's not close. read more

Joey Accardi - They crached the stearing column housing when thrying to fix the adjustment motor. - Car Dealers Near Me - Pompano Beach, Florida

Yelp Has the Most HONEST Reviews ONLINE! Have been purchasing parts and service from this dealership for a couple years now with the business I own. Brought car in for service. Determined that the battery was bad which I had just bought outside of there. They threw away my old battery and refused to give me the core on it even though I just bought it for $300 a few months ago. Manager said 100% the old battery is bad but it had a warranty on it and I could have exchanged it FREE. Said "Says Bosch Batterys are horrible, Too bad we just threw it away like all the other cores." So basically having spent around $40,000 in parts with different vehicles there over the past 2 years with my business, I got stuffed with a $500 ticket that was a Battery Diagnostic and New Battery Replacement. Again, $500 was for a mechanic to look at the car and say it needs a new battery and replace it for $500. The battery was brand new in it and I could have got a warranty for free on it only paying diagnostic fees. Definitely a lazy lying diagnostic to bill me $500. I was never notified that my core battery was going to be thrown away and didn't receive my parts replaced. Nobody called me. I waited a month for this answer since the transmission mechanic was backed up and couldn't look at it. I drove by there for weeks seeing that the car hadn't moved. No problem continued to wait because I'm there all the time doing business with my other cars. Not anymore. Will not work with this dealership ever again and I hope anyone that reads this understands that a business that accumulates thousands of your dollars over time to lose future years of business over a $500 stuff in the face battery and diagnostic is not a business anyone should buy a car with, service your car with, buy a part or any business at all. The service is horrible and I will buy all parts from Arrigo 100% from now on since I have never had a bad experience with them in my life. Would recommend to other customers that have their replacement parts thrown away without authorization to report this to the Broward County Repair License, Florida Motor Vehicle Repair License and to Pompano Beach as formal complaints for theft. Posted pictures of what a $500 Battery looks like! Way better than a Bosch AGM 5 Year Warranty just thrown in the garbage! Thanks Accardi! read more

I agreed upon a price over the phone with Evin from the internet sales department for 48k, and set an appointment to pickup the truck. I live about an hour away from the dealership. When I arrived at the dealership to finalize the purchase, the truck had not been prepared for sale (dead battery, blemishes in clear coat from transport, covered in bird poop) and something inside the truck was defective and making an audible noise. I was then told that they could not honor the price agreed upon over the phone and handed me an invoice for 56k. Worst experience ever, would rate zero if possible. read more

We purchased two vehicles from Joey Accardi this week, a 2017 Dodge Durango R/T & 2017 Jeep Renegade Latitude. I had a great experience. Contrell helped us out all the way through the deals. The staff was friendly and great to work with. Thank you! read more

Joey Accardi - This is our Renegade - Car Dealers Near Me - Pompano Beach, Florida

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No Stars if i could worst service center ever. Wrote a page on how shitty they are via google. Never take your vehicle in here unless you want to get fucked. Then after i got a new transmission they screwed That up which is fine not everybody is perfect not mad at the mechanic it's the service managers that are shit once i confronted them that my truck is acting up again they tell me the computer is re learning it's gears that was the dumbest shit i have ever heard and he was completely rude like in the bad guy cause yall suck then i go and look at it myself and transmission fluid is everywhere... ya computer issue lol then lied about where parts were at and once i claimed to cooperate then magically my part and truck were ready. Service here is total shit. Actually relieved my truck is not under their warranty and don't have to deal with this place anymore read more

I walked in after researching many dealerships for the purchase of a Ram truck. I reached out to Andre earlier in the day and asked him about a particular vehicle he had in stock. I told him I would be stopping by from Miami to see the vehicle. Upon my arrival, Andre had set aside the vehicle I was interested in. After a test drive (of appropriate length) we got down to business. Andre and the manager on duty, Alex treated my wife and I with respect and honesty. It was a great experience. By 6pm,I was out the door with a 2017 Ram Truck. Thanks. read more

Had an appointment scheduled for several days and when I showed up, the clerk said they couldn't get to it today, Thursday, and that they probably have to order parts (amazing diagnostic skills given he hasn't looked st the car), so they would probably have the car for the weekend, so I should just bring it back next week. No thanks. Don't wait for me to be back...Terrible way to run a business. read more

Scheduled ahead an appointment to discuss the specifics of my search for a Jeep. Salesperson said they have what I'm looking for and they'll have it available for a test drive when I arrive. Texted me a confirmation and said I'd be a VIP. Arrived on time and the Salesperson is unavailable. Get passed onto a new Salesperson who says they lie to get you to their showroom...well that was true. The Jeep I wanted wasn't there but they could find something else. Classic Bait & Switch. No apologies and no accountability just classic low class Car Sales. Stay away and don't waste your time read more

Buyers beware. Bought a used car here a few months back. It was a unique low mileage car so I had to buy here at Joey Acardi. The salesman Dean was pretty good and professional. No complaints there. The problem is that you need to be aware of their ridiculous fee structure. They total dealer/doc fee is like $2500. Additionally if you want to use outside financing there's an additional $1000 fee. They also added a $250 "secure etch" thing on my sales bill in smaller print and didn't say anything about . When asked, they didn't really explain it well. I asked to get it removed and they did. Overall, be mindful your going to pay a lot more in dealer fees versus if you go to another dealer in the area. read more

I brought in my Challenger for a simple oil change which they did quickly; however, and unfortunately, you must remember to remove all valuables when you drop off your car. I had neglected to remove a see-through plastic coin case that I use for parking (which I rarely use) that was tucked away in a glove compartment black container. I recently noticed it missing when I needed coins for something. No one else drives my car or has access to it except when I brought it in for servicing. There were just a few dollars in coins but it taints their reputation and gives me pause to consider them when petty thievery exists. Apparently, the servicing employee had to have been rooting around and actually opened that case to look for some valuables is pathetic. Perhaps better vetting on your employees? I like that they are close and efficient, but this just casts an unnecessary pall over this company. read more

I contacted the dealership because they are part of the Costco car buying program. I told the sales rep, Vince, that I had an agreement in principle with another dealership for a Chrysler Pacifica Touring Plus for $29,000. The sales rep told me he was sure he could do better and would see what he has on the lot. He then texted me telling me he has a vehicle with all available options, sent multiple pictures of the vehicle and said he could sell it to me for $29,849. I told him, everything looked good, draw up the papers and my pregnant wife and our toddler were on the way. He said OK. I have retained a copy of this text conversation. We arrived at the dealership, we test drove the vehicle, and told him I was ready to begin the paperwork. He then brought over paperwork for the vehicle as well as papers for another vehicle. He explained that he quoted me the price in error and the the quote was actually for a much lesser model than the pictures he sent. In fact it was a lower model than the vehicle from the original dealership. I explained that we were only interested in the vehicle we came to see, test drove and for which he provided pictures and a quote. After many back and forth trips, as well as conversations with the sales manager, they relayed that the best he could do was $36,000, or $7,000 more than the original quote. We asked to see the dealership manager and he apologized, stated he could not honor the quote an all he was willing to do was give us gas money to leave his dealership read more

The service team at Joey Accardi is simply amazing. I had the pleasure of working with Freddie Gamboa and can honestly say I have never been more impressed! From the time I arrived I was greeted with a smile, cold bottle of water and the utmost professionalism. Not only did Freddie listen to all of my concerns, he went above and beyond to make sure my vechicle was properly cleaned before returning it to me. The most convenient part of this experience was the personal Ubers I was offered, to and from the dealer. Freddie is honest, detail oriented and adds a unique personal touch to his interactions with all those around him. I will never take my Jeep to any other dealership. Freddie, you've made me a customer for life and I can't thank you enough for being a man of such great integrity. My Compass drives like a dream! read more

If I could offer everyone $100 to not shop at Joey Accardi I would. I waited 3 months for my jeep. Now this is how disappointing my experience was. One month after I started to get info in the mail about warranties $1,200. So I started to call and cancel them. They said I had to go to the dealership. The F&I manager just put them in the deal and never told me I was getting them. Now the F&I is the one that sells the products he never presented them to sell just put them in the deal. Now some of this is my fault but after 4 hours of sitting around I just wanted to get out of there. I was able to cancel them but they let me know it could take up to 2 months for it to show on my lease price. Please do not shop at Joey Accardi. read more

Steer clear of this dealership!!! Lies and deceit! Called multiple times to check stock and availability before driving across the state. I was told and assured multiple times that the specific vehicle I wanted was being held for me. I even received a text confirmation and was told I didn't need to leave deposit to reserve. It was all a ploy and lie to get me into the dealership. After my 3 hour drive I walked into the showroom to find out it was already sold! Why couldn't they just be honest over the phone and tell me instead of trying to sell me cars I didn't want. If you like to be lied to, I recommend this place. Seems while I was waiting other people were unhappy too. Horrible business! read more

I went originally for an appointment I had for a recall issue and when I got there they barely acknowledged me or said any greeting. When I mentioned my appointment they said they're mechanic isn't available at the moment and to come back the next business day. When I returned they were even more rude than before. Before I could fully tell them the issue with the car he cut me off and told me it would take two weeks to resolve as they have other vehicles and that I wouldn't be able to get a loaner vehicle in the meantime. They were so unprofessional and not helpful whatsoever. read more

I have called and emailed to get quotes as I cannot shop around in person. I do not have the time. Not one sales person could help or would help. Imagine a Sales Rep who doesn't care to sell. Not only did I ask for quotes multiple times on a very specific vehicle... when I called and spoke to someone, they flat out lied and said they did not have any inventory yet their website says different. Didn't offer to help find the vehicle or even look to see where one might be.... What a joke of an establishment. read more

I wish I could give NO STARS to this facility. We took our dodge magnum in with air conditioning problems-we debated on either taking the dealer or meinekin auto. Point is I decided on coming to Joe accardi dodge dealer on federal Instead-made an 8:00 am appt to be exact. Hoping for the best "TRUSTWORTHY " result. Well an hour later after the inspection-Edwin comes out stating that the evaporator needed to be replaced. That this was an 8 hour job and the GRAND TOTAL WOULD BE $1813.00. We were obviously shocked by the total so he lowered th price to $1473 + TAX + SHOP. We paid $100 cash for the diagnosis. My husband brought the car back we were debating if it was even worth replacing the AC or if we should just go out and buy a new car and call it a day. WELL we decided to spend another $80 at meinekin auto to have two quotes and go where it's best to get this issue fixed! Well this is where we became extremely disappointed to find out that after another hour of diagnosing the problem the gentlemen told Us that it was not the evaporator that it was actually the controller that was broken so it was not sending signal to work properly. Fixed the issue with $60. Now tell me how is it that The dodge place was trying to DODGE us for $1800 ? How do you keep a loyal customer that way ? I refuse to EVER go to this place again- Edwin can keep those $100 he pocketed. It all seems to bogus on how he dropped a whole $400 of the price and on top of that instead of charging the $175 he said "give me a $100 and we good". Never again. Hope the managers read this and CHANGE SOMETHING B.C. You are all in the business to make Fort Lauderdale better not to rip us all off. You need your customers To keep your business going. I am not one to give bad reviews B.C. It doesn't help the community too well but I would hate for anyone to fall in their trap of THOUSANDTHS OF DOLLARS. Not right-show Your loyalty don't rip people off. read more

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1 star because i cant give 0. About two weeks ago my wife bought a brand new 2021 dodge challenger, after we leave we find out they give us a car w a missing light.( not salesman fault, matter fact we love all the sales team as they are all very nice guys) we drop the car off to get light fixed, first they didn't want to give us a rental, after talking to our friends at sales they spoke to the service department as they finally agreed to pay for it. Once we go pick up the car, as i go check to see if they washed it because my wife called and asked them to, the first thing i see besides the UNWASHED car is a RED PAINT MARK FROM ANOTHER CAR. We left the car there again and they buffed it out. They couldn't even trash the coffee that was in the car, left coffee inside my wife's car for 3 days. The whole situation was ridiculous from start to end. Seriously take your car anywhere but here. read more

This place will rob you blind. They quoted me $1700 for a repair job which I ultimately paid $1000 for, after receiving 2 other quotes. Not only is the staff rude and condescending, but they have ridiculous turn-around times. Since when does it take 3-4 hours to do a simple oil change? Don't waste your time or money. read more

Worst experience ever with any dealership. Brought car in on 3/16/21 with detailed list of issues. I started calling the Service Dept, as well as my Advisor on 3/18, as nobody reached out to me with status report. Those calls, as well as online chat was severely unresponsive. Finally drove there on 3/20 to learn that my Advisor was out sick, and the technician said the car was too old to get parts. Seems that nobody picked up my case when Advisor was out, which is no way to run a business. read more

Place is a joke of a dealership. I gave them benefit of the doubt and called back a second time to schedule service. Can you say "out to Lunch". They spend all of this money on dealerships and advertising wow, spend a few bucks on the hired help. I would never trust them with my car. They can barely speak! Stay away read more

I had already added a review on google but now I am branching out on here yet again for poor poor poor service. The only thing that's good coming from this place is Vick in the service department area. when he left i damn sure did change dealerships and went to the one off sunrise. When i heard he came back I was excited genuinely as a customer because i knew out of all the other crappy team members he was going to take care of what i need. Now yesterday was unacceptable my mother truck would not start. I had 1 question about the alternator because again my MOM TRUCK WOULD NOT START! I got transferred more than a bitch calling sprint. I would never ever recommend this place to buy anything they are a joke and stop playing phone tag with me what I experienced is pure shit. Hire new employees hell hire Me I'll make sure that the customers aren't pissed off and leaving reviews like me. read more

Subaru Service Manager, Marcus- I had a disappointing experience with Marcus. It was difficult to get through to service department ahead of time to get answers about my appointment. My appointment was today. They still don't have the 2 recall parts from last summer. Besides the 105,000 mile service, I had a few extra things I needed done, like a front license plate taken off, an estimate on a side mirror piece and auto body work estimate (Marcus said that the computer was down). These were not completed. Service was not busy for the 2-1/2 hours I was there. I am just frustrated because this is not normally how I am treated at Subaru. On a positive note, I did take a test drive in a new Outback and found Craig in Sales very knowledgeable and easy to work with. read more

Awful customer service - untruthful and a general rip off . Service advisor Brent had no idea about a vehicle problem where it was posted over 20 times on a dodge.com website and replied he didn't have the time to research these items ... He also didn't have time to promptly return phone calls . Great phone manner but no substance . Always a charge and nothing seeming to be covered under expensive warranties . Always an excuse . I would never do business there again . read more

I don't like leaving negative reviews, but this place sucks. I needed an oil change, and they were the closest Subaru dealership around. They didn't do oil changes on Saturday, so I took half a day off and went to get it done. In the process, Joey Accardi's technicians found a problem. I needed an oil control solenoid, which ran about $400 with labor, but it needed done, so we did it. That required a full day, and I wound up going on my birthday which I'd already taken off. After we got the solenoid replaced, the car started dying when it was idling. Having never had this problem before, we called Joey Accardi back and were told that this was a problem that happened about a third of the time, and they had played the odds and lost. Oh well, we just had to stop by and they'd fix it right up. So we stopped by on a Saturday, but were told that (even though the shop was open) they couldn't possibly do what needed done on a Saturday. So we took yet another half day off, and got the problem fixed. It seemed that our car was running well, and we never went to Joey Accardi again. That was in July. It is now December, and I am sitting in Sioux Falls, South Dakota on a cross country move to Montana. My car just died while idling. Perhaps this is unrelated, but I doubt it. It's a 2008 Subaru Impreza, and has never had any starting problems. So, I'm a little ticked, and Joey Accardi sucks. Go somewhere else for your service. read more

Found the truck I was interested in online and made an appointment, drove across town to meet with Sandy to test drive the vehicle. Upon arrival was given to another salesperson after learning the person I spoke to was just an Internet lead scheduler. The salesman then told me the truck was sold yesterday. I'm tired of dealers who don't give a crap about the customers time. By the way I found a truck later that day at another dealer who treated me with respect and bought it. read more

If I could give this zero stars I would. Coming from someone who's never purchased or leased an American car, I have lost all faith in EVER entertaining it again. All because of this one particular dealership The management doesn't know a damn thing about running a dealership. There's no organization. No one knows anything other than how to waste time. The place looks like shit. The salesmen were all jokes. The young kid and nice lady were the only assets they had. Oh, and the finance guy in the back needs to go to BMW where he belongs. F this place. Never again. read more

absolutely dishonest dealership , the engine replaced , the price 2000$ more because you not finance , than dealer fee is $1198, $ paint protection $500, electronic fee $199. NOTHING WAS DISCLOSED-STATED AT THE FRONT!!! read more

I have been a Jeep owner for over 20 years purchasing them from several dealerships in Tennessee, Georgia and Florida. I have never had as miserable an experience as I have had dealing with Joey Accardi's service department. I made a service appointment to have the driver's seat repaired on our 2016 Jeep Renegade (the second time I have had to so in less than 2 years) in November. We dropped the Jeep off and waited 2 days, but heard nothing back. When we called to follow up, we were told that the part needed to be ordered and would take 7-10 days to come in. We picked the Jeep back up and were told that the technician was going on vacation, but would call us when he returned and let us know when the part was in. When we did not hear back, we called on 6 separate occasions and left a message, asking for a status on the part. On 12/26, we called multiple times and asked to speak to a live person. Each time, we were told they were very busy and sent to voice. Finally, we insisted that we speak to a manager. One came on, said the part was in and apologized. We dropped the Jeep off last night and were told it would be ready this morning. Beginning at lunch time today, we began calling to get a status. Again, we were just sent to voice mail. When we finally received a live person at 2:30, she said she thought it was ready, would confirm and call back in 15 minutes. We never received a call back. We tried again at 4:30 and refused to be connected to voice mail. Ultimately, we were told the Jeep was ready. We will never return to Joey Accardi and would strongly urge others to avoid it as well. The customer service is appalling. read more

We spent several months looking for a used vacation car for Florida. We knew what we wanted and annoyed used car yards all over Fort Lauderdale trying to find the perfect vehicle at the right price. We went back to Accardis four times in three months. Each time we were treated well and with courtesy. Eventually we found the car we wanted at a price we didn't want. Joey Accardis says they will not lose a sale due to price.They mean it. They lowered the price to almost meet our offer, and still they filled the car with gas, offered a good warranty and at no time did they try to ram any hard-sell down our throats (Unlike Phil Smith Kia...but that's a story for another day). Two issues with the car needed to be addressed. When it looked as though they may not deliver the car on time as a result, they offered to get us a free rental car from Enterprise. In the end it wasn't needed, but the fact that they offered spoke volumes. I cannot recommend Joey Accardi Subaru highly enough. Well done Guys and thanks to Rene, Quinton, Carl and Jim for providing a like-new Chrysler Town and Country for us at a competetive price. As an afterthought, I am led to believe there has been a significant change in the administration of this business. I don't know if previous policy was a factor in the negative comments I have seen here, about Joey Accardi, on Yelp, but we have nothing to say that isn't good. UPDATE..UPDATE..UPDATE..UPDATE We needed to avail ourselves of the Joey Accardi warranty. After a couple of small misunderstandings, Carl (Business Manager) and Marcus (Service Manager) performed with the expected level of good service, respect and courtesy which I have come to identify as a hallmark of this company. We had driven the car 1400 miles without a scrub and, after completing the warranty service, they still left the car clean and looking like new.. With only one exception all the staff were friendly and helpful and their continued good service guarantees that the next car we buy will be from this dealership. Again, thanks Carl and Marcus. We truly appreciate the way you looked after us. read more

I've had the same drive train issue since Oct 2, 2019. Today is Feb 23. They've had my car 6 times, 4 of which they never discovered a resolution to the issue. Last time, Dec 2-21. The service rep Rick called said it was ready. Drive it off the lot and the same exact problem but now it was shaking. I have text verifying this and other correspondence with the service rep Rick. This time I brought it in mid January. They still have it.. The car is ready but the extended warranty company rejected the claim because the vehicle is AWD and the rear tires are narrower than the front. Had they done the 12 point inspection in October the tire shop would have replaced the tires before extensive damage occurred. Instead I'm stuck with a $2000 bill and 5 months of agony. The store manager seems indifferent to my situation. read more

Would give 0 Stars, but not able to. Let me start by saying I have left messages for both the Service Manager and the General Manager to try and rectify this multiple times before posting bad reviews, but I have not heard back from either two days later. I am a Service Manager for another brand dealership, and we live and die by customer reviews. If I ran a department in this fashion, I would be out of a job. Pulled up to a cluster mess with cars everywhere and no one there to assist. I tried to figure my way to find out who my appointment was with. Dropped my 2008 Jeep Wrangler off for an airbag recall an hour and half early for my appointment, no rush to get it done, but here you go. Greeted by Phillip with a piss poor attitude as though I was bothering him. Found out my appointment was with him (Great!), he at that time informs me I have three recalls, at which time I specifically asked which three they were. He told me which three they were, and as I am in the business, I calculated how long that would take. I figured a few hours, no problem. Take care of it. 5 hours later, no word from my buddy Phillip, so I call him. "Oh yeah, there are 6 recalls on your car so there is no way that is getting done today." 6!?!?!? I didn't authorize six recalls to be done. "Yeah, each recall takes two hours a piece, so you can do the math." Really? This is how you speak to a customer? Fantastic! Now I am left with no vehicle and I need the car seat out of the vehicle so I can pick up my child. I head back to the dealership, go straight to Phillip (who does not recognize me at all from the morning) and ask for his Service Manager who he says is not there. I reply with "That's fine, I will go talk to the GM." I stood at the front receptionist desk for literally 5 minutes with no one even giving a single concern that someone was waiting to talk to anyone. Finally, I stick my head into an office and ask the Fleet Manager if the GM was there. He had no idea, but did assist as he could, only to find out the GM was out as well. I asked him if the GM was out and the Service Manager was also out, who I could speak to get some assistance regarding my concern, his response was just another advisor. No help. I go back to Phillip to get my items from my car, and he asks who was helping me . . . "You were, Phillip. You took my car in this morning". Ugh, frustrated! I get my items and ask if I can have a loaner as I would not have had left my car with the dealership if you had told me it was going to be an overnight job. Nope, none available. Awesome, so my car is torn apart and I am left to figure out how I can get my kid. I did finally get my car back the next day after I had to scramble for assistance. I tried to find the Service Manager again, but to no avail. Funny part is that I know how to read these Repair Orders. When Phillip told me to "do the math" with 6 recalls at 2 hours a piece I saw that the job totaled 3.7 hours, not 12 - maybe my math is bad. Do not patronize your customers and act as though we are all idiots. Unacceptable. The lack of concern is appalling at best. Common courtesies of communication are nonexistent. We should only be in customer service if you know how to provide customer service. Phillip has obviously been doing this job for a long time, but I have a hard time figuring out how that is possible unless the dealership just does not care about their customers. I went against my better judgment, and used their facility because of convenience, but next time I will travel to another shop if I need to use Jeep. Sad thing is my Jeep is ready to be replaced soon, and my wife wants one too. So I am in the market for two brand new Jeeps, but I will Arrigo or Schumacher in Delray Beach. read more

I wish I could recommend this dealership, as I've purchased two vehicles from them, but the level of service has plummeted to unacceptable levels. I received a scary alert on my Pacifica that I would need to stop the vehicle immediately as it will shut off soon, so I called the Service department and was told to bring the vehicle in. I did so right away, and was told by the service agent inside that no one will even be able to diagnose my vehicle for TWO WEEKS. I asked if a rental was available while I wait the two weeks for a simple diagnosis and was told that, until a car is diagnosed, a rental would not be approved. He suggested that I find a different dealership who could take me- I replied that I'm afraid to get back into my car and that it might leave me stuck on the side of the road. The agent merely shrugged his shoulders and said there was nothing he could do. Absolutely unacceptable that I was sent back to drive this vehicle somewhere else. No offer of a rental. No offer to call other dealerships for me, no offer to tow my vehicle somewhere else. Just get back in the car and take my chances. Well, Joey Accardi, I will be sure to take my chances with another dealership from now on. read more

If i could give this place no stars, i would! This place was horrible. I had my car towed here, giving Vic DAYS in advance to know that i was coming to get my car fixed. He told me "he'd take care of it". My car SAT in the parking lot for 7 DAYS! WITHOUT 1 UPDATE. I called everyday to check on my car, seeing how long it would take for my car to get fixed. After finally getting fed with this ridiculous dealership, i called to get my car towed BACK to my house since they obviously were not doing anything. WHEN i called to inform them im coming to pick up my car JIM stated "yeah i remember you, okay" and hung up. Not only did it take me 6 tries to reach them, it was like they had every excuse in the book. Honestly, ive never been so baffled at how HORRIBLE a dealership could be. The most unprofessional place to take your car. Dont do it! Youre better off going to a private company than this bullshit. read more

Sales was a good experience. Service is very very very poor...not motivated, lackadaisical, not trained properly - un apathetic. . Besides construction the facility is filthy..bathrooms are cleaner in gas stations (no offense to gas stations) 2 stars were for sales department read more

Freddy in service is awesome. Professional and friendly. They did a great job with my car. I am loyal to this dealership and it's where the car was originally purchased. It's a 2006 Chrysler 300. read more

Worst dealership I have ever seen, and I have been in the business for years! 1.) 1st visit for 3 recalls, oil change, change serpentine belt, check my brakes. They were only able to do the oil change and 1 recall because they were out of stock of parts for everything else. Told me the parts would be in stock in a week and they would call me. 2 months later they called me and told me they were in! The lies don't end here. 2.) Second visit, Saturday afternoon, routine oil change. The advisor told me my car had a massive oil leak, they didn't know where it was coming from or how much it would cost. Got home, my parking spot did not have any oil on it, and my designated parking spot at work did not have any oil on it either. Took it to another shop, they said there is no oil leak, but there is a coolant leak, it is a very small leak and barely seeping out. The mechanic joked, they can't tell the difference between coolant and oil? Coolant reservoir was bone dry (this was 24 hours after my oil change). They were supposed to top off all fluids during the oil change. And my oil was 2 quarts low as well. 3.) 3rd and FINAL visit (2 days after oil change they screwed up). Stopped in to have them remedy the issues they screwed up from the oil change, and my car was having a problem restarting when it was warm and turned it off for a few minutes. They didn't even apologize for the fact they dropped the ball big time on my oil change. Advisor put a description on the Repair order that had NOTHING to do with my problem, I questioned him about it and he said, oh don't worry, I will talk to the Technician about it. I even duplicated the issue with the car right in front of him (trouble re-starting the car after it is shut off when it is hot). 2 days later, he calls me and tell's me the starter needs to be replaced and it is going to be $600. I told him the car cranks over fine, there is no issue with the starter. He stand's by his diagnosis and could not provide with information as to WHY the starter needs replaced even though that has nothing to do with the problem. Talk to the service manager, and the manager stuck by the Tech's diagnosis. I picked up my car, there was no explanation of the diagnosis documented on the repair order from the technician as to why the starter needs to be replaced. I checked the mileage in and then out, and they drove the car less than 1 mile! They didn't even take it for a drive to diagnose it. $122 down the drain. And they were supposed to top off the fluids from the previous botched oil change, and THEY DIDN'T EVEN DO THAT! Coolant tank was still bone dry, and the oil was 2 quarts low STILL. I had to spend $40 for oil and coolant to top it off myself. These people are on a new level of incompetence I have never seen. (Took the car to another mechanic and he found my problem right away, it had NOTHING to do with the starter and only cost me $150 to fix). So I basically paid $122 for a Car Wash when it was all settled.... Very disappointing. SUMMARY: If you are reading this, stay far away from this place. You will regret taking your car here. At this point I would not even trust them to tell me if it was raining outside or not. Their staff have no idea what they are doing and are completely clueless. Even the parts guy seemed to be more concerned with his lunch he had in front of him than trying to help me out. read more