Absolutely pathetic. Brought over some jewelry to test the waters on their integrity. I knew what I…read morehad. Wanted to find a trustworthy jeweler in the area. All of my jewelry is authentic and stones ALL genuine. ANDY I'm assuming instantly said the jewelry I had him take a look at was synthetic. I made a comment about the stone being spinel & his wife looked surprised. He still offered to buy it. But I just lost all trust and took my things and left. Maybe he was taking advantage of me as a young minority. OR maybe he needs some more education in gemstones working at a custom jewelry shop. SMH. Save your time and sell elsewhere & GET YOUR STONES RETESTED!!! Make sure you are buying AUTHENTIC & GENUINE STONES!!!

Some of the best customer service I have ever experienced and just in the realm of jewelry. The…read moreabsolute best buying experience I have ever had the pleasure of being a part of. The quality of work and options are amazing as well but these are only a few reasons as to why they have customers fly in from California and Florida. If I ever move away from PA I will be one of the customers that will travel in to do business with these amazing people. If you ever go anywhere else you are making a mistake. No one will treat you with as much honesty, respect, and high level of customer service as these two fine people will! I felt like I spent 20K+ the way I was treated.

They take care or any alterations or repairs, plus have gorgeous pieces to choose from! Highly…read morerecommend!!

This is the best jewel store I've ever been to. The prices are very good, the owner is willing to…read moreconsign your unwanted items, and she is very nice to work with. I bought my husband's wedding ring, sold several pieces on consignment, bought some beautiful items, and had jewelry repair-all with excellent results. I have been going here for ten years and plan to continue to for all my jewelry needs.

My boyfriend (Rob) worked with Gary and Norma to pick out an engagement ring, and it is beyond…read moreperfect!! I had a vision of what I wanted, and the ring is above and beyond what I ever imagined. Rob loved working with both Gary and Norma, and the end result was the perfect ring with the most stunning diamond we've ever seen! Thank you so much! We can't wait to pick out our wedding bands next :) ~ Rob & Laura

On Nextdoor Gary Mann was recommended to me to get an appraisal for my grandmother's ring. The…read moreowner gave me a $150 quote for the appraisal and I politely thanked him. He asked if I would like to come in and I politely said no and the asshole hung up on me. I guess he didn't need to be courteous, professional and just a decent human being anymore since he wasn't getting my business. Has he not heard of "shopping around"? He was my first call. This is new territory for me. If that price was the standard, I live in Manayunk, I would have went to him.

Kind and very helpful staff. I just came in to have my wife's rings cleaned and some jewelry fixed…read more Will definitely come back again.

Had several watched repaired. I needed links removed and batteries replaced. The service was…read morecompleted on site as I waited. The price was reasonable. The staff is polite and professional. I highly recommend May Jewelers.

We purchased our engagement ring and both of our wedding rings at Farnan and it was nothing less…read morethan a top notch experience. We were referred to Jeremy from another friend who got their engagement ring through him, and despite living in Philadelphia, it was worth the journey to Wayne. Jeremy/Claire make you feel like you are building a long-term relationship with your jeweler, rather than a transactional experience. They both worked within our budget and designed three amazing rings that really helped cap off our wedding experience. The engagement ring in particular is breathtaking. The friendly, hospitable folks at Farnan made the ring experience one less thing to worry about as we were planning our wedding. I plan on going to Farnan for all of my future jewelry needs, and for any other aspiring grooms, I can't recommend it enough.

The new shop owner is very inattentive, dismissive, and rude. He could not be bothered to assist…read morewith general questions on a potential jewelry purchase. It's a shame as you would anticipate a store on N Wayne Ave to provide top notch service. I highly recommend you save the trip to Farnan and find a different jeweler in Radnor.

We went to Marks Jewelers in Cherry Hill yesterday and had a great experience! We decided to stop…read morein to try on and look at different wedding band options. We were greeted and helped by Melissa. She was very personable, patient, and had great recommendations matching my engagement band. She also took a lot of time with my fiancé finding the perfect band for him as well. We weren't expecting to buy the rings yesterday, but we ended up finding bands we loved with her help! We purchased our wedding bands due to the exceptional quality, customer service, and competitive prices of Mark's Jewelers! We will be back again for future jewelry needs!

Exceptional service…read more I had the most amazing experience last night. A dear friend of mine had rings made for my husband and I celebrating our 40th anniversary together. They arrived yesterday and are stunning. However, my ring is a bit large and needed attention. I went into Mark's and was greeted by Hillary. She was exceptional. She was gracious knowledgeable and gave me her expert advice. And these were rings that were not even purchased through her company. She advised me what I should do and made the ring wearable for me for our event tomorrow night. She turned to bad situation into a positive experience I've had some repairs done at Marks and have purchased a few items. Because of Hillary's actions they have a customer for life. I will recommend them to anyone and Hillary specifically. What a gem in today's world to be handled so professionally and respectfully. Bravo to her and to Mark's jewelers.

Wonderful service. This lovely shop on the Paoli shopping center is unassuming but brilliant…read moreinside. I came to see if a pearl pendant necklace would be worth repairing and they did a beautiful job at a very reasonable price and called directly to let me know it was ready. The shop has amazing pieces on display, a variety of types and plenty of settings to work to create your own options. It's wonderful having such a great spot nearby to purchase or repair in the future. The strip mall tends to have shops rotate regularly and the parking can be tight but usually can get a spot and this one seems to stand the test of time.

I've gone to this Jewelry shop since the 80's, after recommended from a Surgeon from Paoli…read moreHospital-where I worked for 40 years! They have made jewelry for me, repaired broken pieces & their service & pricing has always been awesome. Up until now. My 12 year old grandson accidentally broke the 14 kt gold chain to a crucifix necklace that I let him wear to an AbbeyFest event. So of course, I took this broken chain to Testa's, for repair. I trusted them. I explained the event & asked if it could be repaired, & they said yes. I think I was notified after a week that the chain was repaired & ready for pick-up. On 10/08/2025, I picked up the repaired chain, paid $58.30 & stowed it away until I wore it to church this week. So I went back to Tests's with my receipt & chain. I showed them the loop on the chain with a snag, that I felt, & asked why the snag. I thought it was repaired? The woman working, took out a loop to show me that the work repaired was not at the snagged loop. I could not see it. I am not a jeweler. I asked her, "Why would the JEWELER not notice that loop?" All she could say is that is not where the repair was made! I asked her," why was that not noticed by the jeweler- the professional & repaired too?" I got NO satisfaction! I really wanted to show others in the shop how dissatisfied I was, but instead I felt my frustration would be better exhibited on this forum! I will never go to Testa's again!

I met with Bobby to discuss the purchase of a new Rolex Yacht Master. His knowledge about the…read moreRolex brand and explanation of the purchasing process was OUTSTANDING! He willingly dedicated as much time as necessary to answer all my questions and truly enhanced my entire purchase order experience while visiting this store. If you are interested in purchasing a new Rolex, I highly recommend Benari at Newtown Square and ask for Bobby.

If you want top notch customer service, then Benari is the place…read more My husband emailed this family owned jewelry store to inquire about a watch. He received an email within the day and we had an appointment. There is plenty of parking in the lot. The store is beautiful with TONS of items to choose from with very reasonable prices. Customer Service is top notch. Bobby helped us pick out two beautiful watches for our wedding anniversary. We also found some amazing earrings which I wear every day. I can't wait to go back and pick out my next piece of jewelry. :) This is my go to store. I can't rave enough about the customer service. I'll be back.