They were very helpful - and honest. They told me that there was really no way to restore silver…read moreplate and suggested a product I could use instead.

Excellent service. Amazing Quality. 10/10. Quick and did not take long at all. Recommended to…read moreanyone with jewelry.

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Laila and Tori took Great care of me. my wife's new diamond ring is beautiful! I'll be back for…read moremore jewelry for sure

I found my new jeweler!! Kerkula's Jewelry is a small shop that specializes in custom jewelry, but…read morethey also do in-house repairs. They're located in the Gay Street Commons and they buzz you in, so I think you need an appointment. I am new to West Chester and I needed to find a jeweler to complete a few repairs, but I was dragging my heels. Meanwhile, my boyfriend needed a link removed from his watch and he decided to try Kerkula's Jewelry, due to its 5.0 Google rating. After he called to confirm that they would be able to help, he told me that he believed the man he spoke to was black! I was very intrigued and decided to tag along. I dropped off several pieces and they were complete in less than a week! The work looks good, the pricing was fair and the customer service was top notch. They even agreed to meet my boyfriend outside of the shop to deliver his watch due to his work schedule and the tight turnaround he requested! Kevin does honest, quality work and he kept me informed the whole way. We will definitely be back for more repairs and probably a custom piece or two. He wants a custom pendant and one of these days I'll get a ring. Thanks Kevin and Talema!!

From the owner: "Kerkula's Jewelry is a retail jewelry store committed to enhancing your experience in purchasing…read morefine jewelry. Our expertise lie in custom jewelry whether hand carved wax pieces or 3D modeled, we manufacture then cast them all. With these resources available to us, Kerkula's Jewelry is able to offer you beautiful and unique diamond jewelry pieces at extremely competitive prices every time."

I had a prong bend after wearing my ring for only 6 months. I went to the Norristown store for my…read more6-month inspection and to ask to have the prong fixed. They said it was not normal wear and tear and I had to pay for the repair. I also had to pay to have it polished and cleaned. The repair was not a clean repair. You could see with a naked eye where they repaired it. Fast forward 5 weeks later, another prong snaps and there is a weak spot in another. I took it to my hometown jeweler, and he said it was not repaired properly, and it looked like 2 of the prongs had dents in them causing weak points. This ring is not a high quality made ring. I had to spend unnecessary money to have it fixed when it should be covered. I only wear this ring a few hours a day at a desk job. Should not be snapping prongs. The service was not great. The older blonde woman with a foreign accent was rude. I also was trying to find a band to match, and she did not seem to want to help. We will not be doing business there again.

Nice experience. As always, with any jewelry place you need to be prepared before you walk in so I…read moredon't get taken advantage of. But if you get the right person, this is a good place.

I foolishly removed the back plate of the watch to clean it and was unable to get it back on. I…read morewent to Fast-Fix to have the back reattached. The woman working the shop was very helpful and kind. She not only put the back on, but she changed the band to a new one I bought on Amazon. Their website said it would cost about $10, but I was given the services free of charge! Highly recommend.

Needed my engagement ring sized down, and they were able to get it done within two hours., Even…read morethough they were pretty busy for a Monday. These Service representatives are friendly, and knowledgeable, Eden was friendly and professional. Price is reasonable and the work is exceptional. Will be back if I need anything further. Thanks for your help Scott

Linda and Rob have been out family's go to jewelry store for over 20 years. They give great advice…read moreand are honest and reasonably priced. They also give great advice from the heart about how to protect fine jewelry for elders who may need care. Would give 10 stars if I could. One tho, the store faces old your road and free is not apparent unless you know Jenkintown. There is free parking behind the store on Johnson street and a small and safe alleyway from the back to the front.

Great service and great people! I really enjoyed visiting at My Jewel Shop. Their repair of my…read moreengagement ring was great and I really felt comfortable with trusting them with my jewelry!

Mike is a gem and I'll go back to him for all my jewelry after randomly popping in today for a…read moreresizing. We had ordered a gold wedding band for my fiancé and had it engraved, but when it arrived it was a little too small. Another jeweler had just told me it could mess it up but they would try and it would take a few days. I left that jeweler and on a whim, brought it in to Mike expecting to be told the same thing. Nope, Mike was confident he could do it and invited me to watch while he did it right then! He's clearly very experienced at his craft and knows exactly what he's doing. And he was just a really fun friendly guy too! Very down to earth. Thank you Mike! I'll be back to have them all polished up for the wedding.

Wandered in 5 minutes before closing to Golden Nugget after discovering that Tiffany no longer…read morereplaces watch batteries for their brand at their stores for free. Now they send them out and charge $50. Two plus weeks without my watch was more than I could handle. Golden Nugget's guy had left but Michael was in. He deftly replaced the battery carefully waiting to demonstrate that the watch was indeed working. His charge machine wasn't working; I had $10 bucks on me to cover the $20 cost. "You'll come back and pay me. Who does that anymore??? I did return, paid him what I owed him and also got a new band. Loved the personal service and sheer competence. He's at the back of Holden Nugget, SW corner of 8th and Chestnut.

My initial impression after calling the store to get information about an item on their website…read moreleft me feeling doubtful that I would actually visit the store. The person answering the phone was not helpful and did not offer any suggestions. No doubt the business is reputable and well established. Unfortunately, my experience was not positive.

Fast, friendly, quality and reasonable price. I brought in a men's bracelet with cosmetic…read more scratches. They polish it up like new. It took 5 mins where as other store sends it out and takes a week to get it back. I did check other jewelry stores and was charging more than double price You can see the difference