I went to Dr Andre because I had to although he was hours away from me- because I'm on Medicaid I had to.... He literally added a huge triangle of composite filling to my front tooth that was uncomfortable... which I went back to get corrected ... he did't correct it though it was visibly noticeable... another dentist did... I also had a cleaning there , which lasted less than 15 minutes. ... Then I paid for an ill fitting bite guard. , I've been to his Glenn Allen and Louisa office... I would not recommend his practice. read more

I did not have the best experience at this practice. That being said, it couldn't have been the worst since it took me years to break up with them, hence the two stars. Never again though. I don't care for how Dr. Andre speaks to and treats his staff, and he mumbles. When he spoke to me I always had to say "Huh?" (because I couldn't say "what?" with all the stuff in my mouth.) I never felt like he explained what was going on with my teeth and gums or what he was doing in there. He was always having to repeat himself to his staff. I don't think I ever had the same hygienist twice. I was shocked that the same receptionist was always there. She acted like I was interrupting her when I would check out. One thing that killed me is that he had to bribe his patients to give him a good Google reviews offering "the chance to win a $50 gift card." That's OK. I'll take my chances somewhere else. read more

Had a very bad experience. I would like to say up front that Dr. Andre is very likable and professional. The office administrator Laura was the opposite. Quoted me for services without "taking the yearly limit into consideration," as she, "often doesn't take that into consideration." (Her words in quotes) Originally, scheduled for three appointments. After first I had to go back for SIX bite adjustments. After second appointment, Laura explains I will need to pay an additional $600 dollars to finish. Original quotes was $800, new one in middle of service was $1,400. This was a result of her not considering my plans yearly cap.....and filing my claims out of network. She did eventually refuse in-network. I refused to pay the increase and was generally unhappy with my treatment. I left with three cavities needing to be filled on my left side. Next dentist disagreed. Only one of the cavities had broken through the enamel. I was able to stop the other two by flossing properly. New dentist also said with the amount of filling in the tooth (the one I had to go back for six times), they would have capped it. The only reason I didn't give it one star, was because I liked the Dr. I hope he can address the issues and fix his practice. Wife, whom had been using him 26 years, was disgusted by the treatment and was very sorry for recommending him. She has been very happy with Dr. Rusnak's practice and I'm very happy with Dr. Oley's. read more

The receptionist, hygienist, and assistant here are great, and the other dentists in the practice are fine, but Dr. Andre is terrible. I would only recommend him if the experience you're looking for is to be handled roughly, insulted, dehumanized and mumbled at. read more

When I moved to Richmond nine years ago, I struggled to find a dentist that I felt I could trust with the teeth that must last a lifetime. I went through at least three other dentists before being referred to Dr. Andre by a coworker. I have been going to Dr. Andre's practice for about 6 years now and I am very happy with the service, and with the results. My teeth are now being straightened and whitened, and I am looking forward to much better smile. read more

I've been going to Dr. Andre for over 20 years. Dr. Andre and his staff go above and beyond with each visit. When most people fear going to the dentist, I actually look forward to it. They have the latest and greatest tools and his staff is always very informative. I have also referred four friends and they too have been very pleased with the service they have received. I will always trust Dr. Andre and continue to recommend him to my friends looking to keep their teeth straight and white! read more

My family went to Dr. John Andre's father, Jim, when he was a working dentist. Now I and my children rely upon Dr. Andre and staff for our dental care. Multiple generations of professional, quality dentistry. You need look no further, John's the dentist for you and your family. read more

You will get ripped off there are many other places to go to. You get charged when you get there, they call your insurance afterwards they will send you another bill month after......why are they on the phone in first place with insurance if they already know if they are or not taking the insurance upfront ....not the first time it happened I would understand sometimes but not multiple times...Don't go. read more

My family and I were patients of Dr. Andre for several years. We were never completely satisfied with the service we received there. We are no longer patients, because of the experience I had this past fall. In Aug 2014, Dr. Andre replaced a filling. In September, I received a bill stating that I owed the full amount of the replacement. I checked with my insurance to find out why they did not cover any the procedure. Dr. Andre had replaced the same filling less than 2 years prior; making it ineligible for coverage. I contacted Dr. Andre's office to find out more about it. I spoke to one of the girls in the front office. She said that she was not sure why the replacement had been necessary and that she would talk to Dr. Andre and call me back. They never called me back. Instead I received a new invoice at the beginning of December stating that I still owed the balance plus interest. I called them shortly after and explained the situation. She apologized for not returning my call in September and promised to call me back by 2:30 that day. I never received a call back. Instead, I received another invoice 2 weeks later. It showed that they had written off half of the cost as a "professional courtesy." There was also a bright orange sticker affixed to the invoice that stated "your insurance company has paid its share of your bill. This statement is for the amount payable directly by you." I was greatly insulted and annoyed that they failed to contact me by phone as promised. My only choice is to believe that either Dr. Andre does poor work and is aware of it or they are scamming their patients. Either way, I am and my family will never go back to their office read more