Horrible customer service. AAA dispatched to have my gf's car towed. We have a joint AAA Plus account. The ticket was created in her name and she had to leave for work. Driver shows up, wouldn't take the vehicle since she wasn't there. I asked him to wait while I called AAA but he said no. They'll dispatch another driver. He left. Phone call to AAA took 2 minutes. Had to wait an hour for another driver, and thankfully from another tow company (Quality towing). Avoid Johnathan's towing. read more

Quick and friendly! Accidentally locked our keys in the car and Deafn came out within 20min to unlock.

Very impressed with Johnathan's towing! It was literally 25 minutes from my phone call with a dead battery until i was on my way with a new battery in place! Waseem exhibited excellent customer service and they made a very stressful situation a breeze! Highly recommend using these guys :) read more

Brought the wrong tow truck after I explained my situation. Very inconvenient, would not recommend.

I told the driver to back down the driveway. He didn't listen and attempted to turn around. The driver ran into my stairs that lead up to my porch. I filed a complaint with AAA and nothing happened I ended up fixing the steps myself. read more

Asked the tow truck to slow down on a street full of small children, driver had an attitude, very argumentative placing attitude over safety. just plain dumb! read more

Johnathans towing was great this morning! We ran into a few obstacles getting my car onto the flatbed due to my steering being locked. No problem for Rani! Total professionalism throughout the entire experience with the service! read more

Their entire purogative is to scam people, The car crashed 4 miles away they claimed they spent 4 entire hours going to and back from the crash, they charge $650 a night for an upright car but another towing company had the turned over car was just $300/n apparently. We finally received the paper work after 4 days and were able to pick up the car but according to the person on the phone "we're closed so we will charge you a $200 gate fee" yet they were clearly open read more

Horrible service wouldnt recommend them or use them if it's my last option rather push my car myself cake to my house saying they'd drop the car off for one price "190" then "360" then "550" for last price because dispatch "said" I went to the yard I was told that it was open just for him and his manager to tell me I had to pay 275 for the tow 100 for gate fee and 75 for storage and It was there for only 5 min this is what we call predatory towing which is highly illegal don't recommend this shit show read more

You can add me to the list of people who were treated poorly by person with poor communication skills who also happens to have zero interpersonal skills. For example, she was trying to say, "I need to call AAA and verify your purchase." What she actually said was, "How I verify?" I don't know how to answer her questions about how she should do her job. What makes it even worse is when you ask her to repeat things because she is so difficult to understand she gets angry. And because she has no idea how bad her communication is she just assumes that the person is stupid. At this point she starts speaking more slowly and is condescending. So now you still cannot understand anything she is saying and it takes twice as long because now she is speaking more slowly. Furthermore, I'm not even sure with perfect communication if she is even competent. She quoted me a price of $70 and it was actually $75. And why would you put someone with terrible communication skills, a short temper, and a bad attitude in a position dealing with the public. It is a recipe for disaster. The one sparkle on this turd though was the technician that helped me. Norris did a fantastic job. I was actually on the phone with AAA trying to find a different company to help me after the terrible experience with the dispatcher. After taking a moment to talk with Norris I realized he was actually competent, polite, helpful and was easily understood. read more

Very fast and reliable service! I had a flat tire and needed to tow my car to get it fixed. They were there so fast and got me to get my new tire. Would recommend. read more

Adam was dispatched via AAA. Over Easter weekend! Fast, professional, courteous, friendly. My experience was perfect! Thank you Adam and Jonathon's. read more

took my car w out me even asking, overcharged the shit out of me and then when i called and asked about my car they claimed they didn't have it plus the lady over the phone was rude and unhelpful read more

I was charged 460.00 for my car to go 2.6 miles. Took less then an hour to go from crash site to Johnathans. No one could explain the extra hour charge. They just told me put it on my insurance. Which I can't... So between CHP and Insurance I'm filing fraud. read more

Unfortunately my car experienced some braking problems and I pulled over. After calling AAA, I was sent a driver who arrived really quickly. Since it was chilly, he had me sit in the truck while he loaded my car on the flat bed. Drove my car and I to the dealership as requested. The surprising part to me, my driver was super sweet, really nice and made sure everything was placed perfectly and my car was put in the right spot. Greeted my daughter who picked me up and was sincerely nice. What started out as a difficult and scary situation (car brakes) turned into an event where I was really happy and thankful for the experience. I highly recommend this business for their professionalism and courtesy, and especially Adnan. Thank you so very much! read more

Called AAA for a battery replacement. Jonathan's came out and proceeded to tell me I had a problem with my charging system. Had to call Angelos towing He replaced my batteries and my charging system was fine read more

My car wouldn't start so I called AAA. They referred a call to Johnathan's Service & Towing. They arrived on time and within a few short minutes determined my battery was in need of replacement. He had a battery on hand and I agreed to the price and he installed it in my car in short order. In less than one hour from the time I called AAA to the time I paid for the battery my car was up and running. The technician who did the work was friendly, professional, informative and respectful. I highly recommend this service provider. read more

I was a t a Starbucks this morning when a truck from this company decided to park in the middle of the parking lot blocking 6 cars the driver hopped out of his truck left it running and ran into Starbucks telling all of us outside that "he'd just be a minute". All of us standing outside looking at each other wondering why this driver thought our lives and time were so invaluable that we could just wait for him to order and receive his coffee.. flash forward to me calling the company only to get a thug on the phone that tells me pretty much that they don't give a sh*t. Wow. This company is disgusting and ghetto. You are tow truck drivers not thugs!!! read more

Johnathan's towing hit and ran my vehicle while towing another persons vehicle. I contacted the owner (jesse) this past Sunday (10/13) to try an resolve this issue on many occasions this week. Always being told he will call back later. It now has been one week as of today, I have filed a complaint with AAA who had the young lady's vehicle towed. My next course of action is to report this accident to the police for further action, read more

Horrible company, and even worse staff. Jeff the manager is completely incompetent and does not care about the customer. They took advantage of a young woman and an elderly woman. The call went out to AAA and they sent Jonathan's towing, when he got there he hooked up the car and then informed them they overrode the AAA call and now we would have to pay them 275 dollars to tow their car just a few miles. He refused to drop the car which was on private property until they paid the bill. This is a case of fraud, I called and filed a complaint to AAA and filed the necessary paperwork with the BBB. I will be taking them to small claims court. I hope this company gets dropped as a subcontractor from AAA. Save yourself the headache and refuse service from Jonathan's towing. When I talked to the manager Jeff and explained the situation, he laughed and said your ridiculous then hung up the phone. I'll be seeing you in court Jeff. Listen to all the nasty reviews they have because those are the real ones. read more

Was in such a rush this afternoon I didnt notice my gas light until my car died.. Thank You Sebastian for the gas!!!! Totally Satisfied!!!

I used AAA to tow my truck home and Adrian was super helpful with my less than ordinary requests, and was a true professional. I would definitely recommend this place, and especially recommend Adrian. read more

Let me tell you, I called AAA for the first time in years (22 year member) and they dispatched Mike at Jonathan's Towing for me in Vista today. Not only did Jonathan's Towing Dispatcher call me sever times to give me updates they showed up in less time than quoted. Mike was the tow truck operator and he knew it was the Friday before Christmas and Ford wouldn't be able to look at my truck until the middle of next week if I was lucky. It was a security alarm issue obviously and he did everything he could to try to get it to reset and not have to take me to Ford for possibly a week long adventure. Unfortunately, my truck was not cooperating but Mike went not only the extra mile but possibly the extra five miles!!! Very impressed with Mike and Jonathan's towing!!! Highly recommend!!! read more

Very rude service I went to retrieve an impounded vehicle and the stupid Arabic lady was being rude giving me attitude and as I was waiting by the gate for my car the tow truck driver didn't bother to look for people and just put the tow truck into reverse and stepped on it and almost hit me! I will be reporting you guys to the Better Business Bureao and the police! read more

Got locked out my car, called my insurance, who called this company. The employee showed up within 20 minutes! I am used to waiting at least an hour when stuff like that happens. Very happy with the service. read more

Two weeks ago, I left my car at a local train station for 4 days. When I returned, the battery was completely dead. I called AAA roadside service and they sent a Johnathan's Towing (Battery Service) truck. The driver hooked up his machine to the battery and said that the battery was bad and needed to be replaced. He even gave me a printout with a cute little graphic that indicated "replace battery". He conveniently had a truck full of assorted batteries that he could sell me. My battery was a Sears Die Hard and was only a year old and since it was still under warranty, I told him I was going to take it back to Sears. He tried to tell me that Sears was out of business (last ditch effort to sell me a battery?). Sears is in financial trouble but not our of business yet. The next morning I took the battery to Sears. They charged and tested it and it's fine...no replacement necessary. I waited for 2 weeks to make sure that the battery held the charge before I posted this review. Draw your own conclusions. read more

AAA roadside assistance unfortunately contracts with Johnathans Towing. First experience with this towing agency the driver accused me of attempting to steal the vehicle and just left. Second time my vehicle was in the center of a busy street after striking the center divider. Your driver arrived and was not equipped with the correct truck. It was no secret you were coming to tow a car that sits low to the ground. And instead of helping me your driver left me standing there on the center divider of Rancho Del Oro without any alternative options. I explained to him that my telephone battery was empty. He was heartless and simply terrified at the thought of towing that car. It was cold and I slept right there in the middle of the street inside the car that night with out having any means to search for an alternative or being able to inform my wife where I was. So your damn right I was mad cause I knew what my situation was going to be like that night and I clearly explained it to your driver and got no love at all. Then the third time I need to use my AAA This towing company has me on black list and there the only company AAA uses. Your a horrible person whoever you are that answers the phone when calling Johnathans Towing. What did I ever do to you? You have hurt me to many times. Someone is going to pay some sort price for this. My story goes deeper as to how Johnathans Towing has negatively impacted my life to a point that this easy going guy has a new focus and that is seeing to it that this company pays a price for what hurt they so easily dish out. Did I mention that Another agency was able to tow my car the next morning from the middle of that road (Rancho Del Oro) with ease and like a real professional. So I don't see why your guy couldn't have gotten the job done. read more

Extremely poor service. My car died on the side of the road and their dispatcher said she would have a tow truck arriving in 20-25 minutes. I called back 40 minutes later and she said they were totally backed up and had no idea when or if she would have a truck available. Meanwhile I am stranded on the side of the road. Do not contact them if you need a tow. read more

I have been a long time member of AAA. When ever I have had problems with my car, like the other night the starter went out, Jonathan's towing has always been there to help me. At first we thought it was the battery so they sent out a truck with a wonderful gentleman named fatty. He check the battery and it was fine and then he looked all over to try to find out what else would be wrong and decided it was the starter and my car had to be towed. He stayed with me, since I was in a very dark place, until the tow truck arrived. I wish I had gotten the name of the tow truck driver because he was equally as kind and such a gentleman! I am so glad that AAA uses Jonathan's towing. Even if I didn't have AAA I wouldn't call anyone else! read more

I just wanted to take a moment to say thank you to Daniel from Johnathan's Towing. My car died today and needed a new battery as well as some air in the tires. I called AAA and the service truck arrived very promptly. I was most impressed though with Daniel's customer service and his desire to go above and beyond. I have never had my car serviced by someone so professional, efficient and top notch. I've had no experience with Johnathan's Towing before, but if the entire company is like Daniel then I HIGHLY recommend them. Thank you for turning my day around and helping us out so much. read more

I was broken down in a larger vehicle in a very rural community. After waiting 5 hours and being quoted 30 minute arrival times not once but twice (each time about 2 hours apart), A driver showed up in socks and sandals ( again I reiterate I was broken down in the desert) and track pants. Before he even had the chance to get out of his truck and get sand in his socks the driver assured me that he would not be able to help me. Which was understandable because he already had another vehicle on the flatbed that I had requested. Being a AAA member for several years now, this was without a doubt the worst experience I've had with a tow truck company from the dispatcher to the driver. If you have the opportunity to choose someone else be sure you do read more

When my cars alternator finally gave out, Aldeen was on the scene within 20 minutes. He was very nice and professional, and decided that it would be much safer to get the car towed. He was also nice enough to stay with us till tow truck driver Ryan showed up, about another 15 minute wait. Both made sure we were taken care of. Very professional and knowledgeable. read more

ABSOLUTE WORST EXPERIENCE !! Terrible customer service and the lady was incredibly rude over the phone ! I came to get my car the next day from the tow yard and Jonathan was asleep on his couch surrounded by alcohol and marijuana! Completely unprofessional! They need to be shut down ! They charged my credit card twice the amount ! They deserve 0 stars ! read more

I had to get my car towed after work today :( I called AAA and they sent me this tow service! I was greeted with a welcoming smile and a hand shake from Scott! Even though my car is lowered, he took the precautions to get my car on and off the tow truck with out and damage! The ride was comfortable, I truly appreciated the honesty of this company! I will definitely recommend you to all of my friends, or if I need another tow! Thank you Scott! read more

OMG! Can't say enough of my experience! Adnan was sent to me by AAA and he was calling me a couple minutes after I talked to them, to make sure he had the right information of where I was. I have an all electric car and my battery run out before I got home, so I was stuck on the side of the freeway, 5 miles from my house. He arrived very fast and quickly got me to inside of his truck, since it was about 80 degrees outside, and cranked the AC for me. He was so careful with how he put my car on his truck and very pleasant on our journey, talking to me about different things, and made me feel safe. Then, when he got to my condo, he helped my husband put the car in the garage and showed me this tool kit I had on the trunk of my car - which is new - that I didn't even know existed! I was always afraid to have to use a towing service and I will make sure if I need it again, I call them! read more

The worst rudest place I have ever dealt with; Jeff is very unprofessional and has the worst customer service I have ever encountered!!!! Do not ever use this place. They sold me a AAA battery for more than $200 with "6yr" warranty knowing I was not a AAA member; the battery has malfunctioned less than 2 years later and they are telling me they can't help me. When I asked for corporate information he would not give the information to me and is saying they are not responsible for this incident. Don't ever use them they are not trustworthy and the have no consideration for the customer and they are representing AAA? Wow!!!!!!! If zero stars were possible that is the rating I would give!!! The entire outfit stinks. Jeff is the manager????? read more

Jonathan's Towing has some good people representing them! Today I had assistance twice from Adnan and Missael on two different occasions. They are genuinely friendly very thorough and beyond helpful. AAA chose them well. read more

Mike came to tow my car to repair shop today. He was the one bright part of my day. He got the car out of the garge, hooked it up, took it to the shop, unhooked and drove it into the shop bay. All with a smile and extremely pleasant manner. Thank you Mike. read more

Called AAA for help with my battery and Daniel arrived. He was friendly and professional. Ask for Daniel if you need help, it was nice to get good customer service. read more

This morning I went to my neighborhood Starbucks to get my usual Latte' before heading to work and needed to be on time as I had an important meeting (THAT I MISSED)!! This guy had his tow truck blocking several cars- he left in running so could grab a coffee!! (did not park in a space) no one could get out of their parking spaces to go about thier days. Huge inconvinience. I missed a very important meeting. It could cost me my job. read more