This review is limited to Schaller's express service department. I received a coupon for a $39.99…read moreoil change, filter & tire rotation for our Honda CR-V. I checked online and confirmed that the department opened at 7AM so I arrived at 6:48AM. At 7AM the door opened and I was told to drive in. I handed the coupon to the attendant who told me, much to my dismay, that the staff personnel who would actually be servicing car would not be arriving until 8AM. Undaunted, I proceeded to the lounge where I remained until 7:50AM when I saw my car being parked outside. I returned to the service department only to discover the individual handling my account was in process of heading out the back door. On his return some 10 minutes later he spent time joking with a couple other attendants before turning his attention to me. After the related paperwork was printed, I was directed to another individual who accepted my credit card in payment. The final cost was not the $39.99 plus taxes as expected because a new, since the previous oil change, charge of $9.26 has been introduced for shop supplies. Nonetheless, the overall price was more than reasonable. Another notable and questionable change from my previous experience was found as a result of the multi-point complimentary inspection performed. The one completed 9 month's prior noted that future services that might be needed included an alignment, micron cabin filter and an air filter. None of which were performed in the interim or listed this time as possible future services. Also, previously the car's brake condition was listed at 7mm while this time all four came in at a robust 8mm.

Brought my car in for an oil change and tire rotation. Had a coupon that they had sent me for…read more$49.99 so that is what I thought I would be paying. Showed the coupon to the employee who took my information and he wrote it in. Waited in the waiting area and after about 45 minutes I received a video of the technician inspecting my car. About 10 minutes later I received a text that my inspection report was ready to view. Waited another 10 minutes then noticed that my car was in the parking lot. I went into the service area and asked if my car was ready. There were 3 employees there but they were all occupied on their computers. I finally asked someone if I could get my car and was told that the parts department was preparing a quote for new brakes. I told them I just wanted to pay and leave but was told that I couldn't pay until I got the quote. Waited again and then was given a bill for over $90. I told the man I had the 4999 special and that's what I would be paying. He went over to another guy and after a discussion he gave me a new bill for $63.01. There was a $9.26 charge for miscellaneous charges. When I asked what that was for the man told me it was for disposal of the oil filter, oil, and disposal of the rags they used when they changed my oil. Never had that before. After all that I just paid and left to get my car. In front of my car below my license plate was a license plate holder which looked like it came off my car. Asked an employee there about it and he said it wasn't mine so I went to give it to him and he said don't throw that at me. I was handing it to him. I left and I will never go back.

This place is totally awesome . I brought my new truck in to get something done and taking a tour…read moreof the place had me speechless. How is there a barber shop inside this place who thought of that ? Fantastic idea !!!! They have a full service diner with bar seats and tables right next to the waiting area. They serve breakfast and lunch(8am-2pm) . It is a little nostalgic too with the old school look to it . They also have a store to purchase things for your vehicle. Bathrooms are neat and clean and the employees here always asking if you need anything . I decided on ordering a double cheeseburger (8.00) meal for me and my oldest son who came with me . The fries and drink added an extra (3.50) to it. The burgers were delicious. The bun was toasted on the grill also making it taste even better. The fries were pretty good . Came back next day and ordered steak,egg,peppers & onions on a toasted wrap. The wow factor took place when it arrived . It looked good & tasted even better. Best wrap I've had for breakfast !!!!

I have dealt with this business a few times, and none of them had been pleasant. The staff is…read moreunfriendly and unwilling to work with people who aren't car experts. They are understaffed, so availability of service appointments is low, so good luck getting your vehicle back in a timely manner. I would head up to Newington instead for any Chrysler service.

Don't buy a car from them! The sales manager sold us a car with a known problem and it took months…read morefor them to fix it. Now we have a different problem and no warranty on it even though the sales manager told us we will get 12 month shop warranty but instead the sold us warranty for $$$$$. We cancelled that warranty thinking they had given us 12 months warranty but it turns out they gave us 3 months so now we are stuck with any problems the car has. Skip that business! Lots of frustration, and waste of time!!!

This place used to be very good i bought my pickup from them the sales people are awesome although…read morethe service department on the other hand the woman that takes the service calls is very rude and does not know what she is doing and shouldn't be taking customer calls if there is a recall on a vehicle and it is a GMC should be repaired without cost and the diagnostic test should be free of cost but not this place because they did t sell it wanted nothing to do with it Very disappointed with this service department

I've been bringing my car here since I started driving in 2001. Only mechanic I trust working on my…read morecars

Car wouldnt start so had it towed there with AAA yesterday at 630pm. They called me at noon today…read moresaying it was starter and its ready. I was pretty surprised. They have a big crew of older seasoned guys so i guess i should not be surprised!

This place is probably scamming people. Put a deposit down for a car and they did not even keep the…read morecar on hold for me although they promised to. Don't do business here you can find actually hood cars and plenty of other places in new britain. Gave us a hassle when asking for our money back too Horrible 0/10 recommend They tried to pick a car for me I believe its because they're trying to get rid of junkers especially to girls that don't know about cars

My wife bought a car here and has had nothing but problems even before.. taking the car home…read more No call backs, we're supposed to come pick up the car several times to do repairs and blew her off. Do NOT purchase your car from them.

Boy oh boy... I seem to have a way of getting myself into some interesting messes!…read more I bought a car this fall and I got into a fender bender where I tapped another car. No big deal... right? Wrong. I then attempted to fix the car myself and made things so so much worse. I took off the bumper, the headlights, the wire assembly, and other components before realizing just how far I was in over my head! Ended up needing to go through insurance & after almost 3 months of my car sitting over there with Bryon's Auto Body, I couldn't be happier to have it back. They were extremely professional and easy to work with. I was quite embarrassed by the situation that had transpired & they were a pleasure. I would recommend them to anybody who needs auto work and who wants to work with an above-board, communicative, and expedient repair shop. Note that my car hanging out over there was of no way their fault! I had some explaining to do when it came to insurance but anyway... all's well that ends well and I think I may be telling this story for the rest of my life!

I found this place by accident as my favorite garage wouldn't do bodywork so they recomended…read moreBryon's and that was my lucky day. I went to 2 dealerships (including one I bought Audi from) and was told to come and leave my car for month or 2 as parts are really hard to find as many people fixing cars vs.buying in Covid time. First appoitment was in a month. Bryon's got parts a little over a week and in another week my car was wonderfully fixed. Gino and Karen, you are the greatest people and I had a best service. Karen arrenged rental from Enterprice and was VERY proactive with my insurance .Everything was completed in record time and repair was great. Thank you,guys from the bottom of my hart! Marina R.

Do not work with them! They sold me a lemon car. Within 17 days the engine blew, gave me the run…read morearounds on fixing it , they had it for a over a month, promised me reimbursement for rentals through my warranty, then used previous owners warranty to fix it so now I can get any reimbursement! They promise to give me a call back with both Anthony the CEO & Janet their "service operator" but conveniently they are never there or available! I paid my first car note, insurance & rentals all while they had the car & did nothing to accommodate! Just lies & run arounds!!

orible servicio hacen esperar por casi dos semanas y nunca te llaman para nada ni para decirte…read morecuánto vas a pagar mensual son una basura de dealer

After a few other places gave me a wrong diagnosis on Bmw I went there and they repaired right and…read moreway less, If you have a vehicle that needs repairs bring it to Ceglarz, they'll get it right and your not paying 200 dollars a hr like at all these shops, go there and you'll save money and you won't feel like you've been robbed. We are the Customers just cause some guy is nice doesn't mean there Honest.

Honestly i would have to lie to say anything bad about Pete and his associates. They are top…read moreworkers in the mechanic industry and they have helped me really see that there is genuine workers that don't set ur car up for failure. Or even overcharge you for what they have going on,What you're paying for is the quality of the person and the place. I was sold a lemon car and he helped me realize theres super unkind people in the mechanic/dealer industry and he himself is changing the game singlehandedly. Genuinely don't know a better mechanic shop in connecticut!

I get long winded once in a while, but if you read it all, you will be happy you did! First I…read morebought a used car from Chris over the phone on Nov. 287th of 2025, Yes a while ago but better late than never! Step one would be to go to a review of another dealer I wanted to go to (Wayland Automotive Services, Wayland, MA.)so you can read it FIRST, that way you will know how I got here to Action Automotive!! They were double icky. Chris @ Action is worth the visit. So if you read what I wrote, here is my visit worked out with Chris at Action Automotive. is the rating because that is the most amount of stars that I can choose! We (Rebecca & I) live near Albany NY and wanted a good used vehicle to use as primary transportation year round. Action Automotive was 130 miles each way. Our motorcycles are not good in the snow, neither is her dream car we also bought used (another story) 2008 Vette (triple black rag top) And our Ram is our Mule( 2016 reg. cab,1500, 2wd). Action had a PT Cruiser we were interested in (2008 Base model wagon). It's job would be all short errands, rain and snow also. I was suppose to have been hit in the left rear corner 4 times - that turned out wrong! Chris described the damage over the phone, and if I got there and it was not at described I would turn around and head back home. I drove to his place of business with our Ram, and our 16 foot steel deck trailer. It was not as described, it was actually much better than I thought. I got there a bit late, missed a turn or two but he waited for me. He new I was coming as he fed me the directions I needed. As a result he was stuck at work waiting, He had paper work ready, we talked a bit handed over the money loaded it up (I did not want to keep him there so I skipped a road test - just the 15 feet or so onto the trailer and headed home. Was given a warranty also, but we had a conversation about the 260 mile round trip if it needed any thing. I told him I would most likely fix it myself (I'm an auto tech since 1968 (yeah I'm old - but a hand shake kind of guy-and Chris seemed like one also. Once home I went thru it, called him, made a few repairs that I wanted to do, and needed a repair that was needed, We talked over emails about it, and it was handled via mail. The wife and I LOVE this little car, it just fits like a glove! maybe that is why Chrysler sold 1.3 million of them, in just 10 years of production. If you are near Action Automotive, in Berlin CT make them a stop for service and/or a car-truck, If you do not live close (I don't) they are still worth a stop. actual rating 10 out of 10 Jerry & Rebecca Horn, just north of Albany NY

I bought a used BMW about 4 years ago from these fine folks and all went well and very smooth …read more Free oil changes and when your car needs service these fine people do it quickly and very fairly. Would not hesitate to buy another automobile from these trustworthy people!!!!

Do not go. They will give you the run around. No…read morewarranties. And will give you a price and change it! NOt recommended!

We found New England Auto Sales almost 10 years ago and have purchased 6 cars from them!!! I have…read more100 % total confidence in Brad, Josh and John. At one point, I asked Brad about a car he had just purchased. He said he needed to check it out first because he needed to identify what was wrong with it. I called back and eventually he said there was something wrong with the car that he couldn't identify therefore he wouldn't sell it to me. We then found something better! We've been back for service and I totally trust that if something needs fixing, they will fix only that thing and charge me fairly. Brad just showed me an issue the BMW dealer suggested I get fixed and explained the concern. I drive 120+ miles round trip in my daily commute. This type of peace of mind is priceless. I recommend New England Auto Sales without reservation.