I got a flat tire at night while driving across several states. This dealership was only 10 minutes…read moreaway. I was able to have a tow truck drop my car off in the parking lot but with a lot of difficulty. This dealership blocked the majority of their entrances/exits with cars. I understand this may be to prevent vehicles from being stolen, but this is a dealership with after hour drop offs and a key drop box. How do they expect that to work if they physically block cars from entering? I was charged about $450 dollars to replace the one tire and fix the alignment. This was after a "20% discount" (they took off $25). When I picked up my car, I had to wait quite a while just to ask someone what happened to the tire. I got a rushed generic response and was brushed aside. Every other Acura dealership I've gone to offers free washes. When I found my car outside, it was dirtier than when I had dropped it off. It's a small thing, but if I'm paying for a luxury vehicle and spend hundreds of dollars at this dealership for a flat tire, I expect to not drive away with my car covered in bird shit.

Jim, the salesperson I spoke with today, told me I should finish my car shopping research and then…read morecome to Acura of Berlin to make my final decison/purchase. I should have researched dealerships, because I'm reading a lot of reviews that match my experience today. Instead of treating me like the potential buyer I was, and trying to show a reasonable level of customer service, he immediately indicated that he wasn't going to spend "3 hours" with me if I wasn't ready to buy. That they "need to keep the miles low" on the car I was interested in (i.e.-you're not getting a test drive). He referenced the $50k+ price multiple times, suggesting I hadn't even looked at the MSRP or considered what I can afford. He walked away "for a few minutes" while I looked around the car. I stood there waiting for him to return. He was super busy chatting with his colleague, walking through the showroom to step outside and check the weather, then staring at his computer in his office. After 10-15 minutes, I left. No card, no attempt to get contact information. I guess I should have lied when I set expectations early that I wasn't buying that day. I was also courteous enough to show up in the middle of a weekday afternoon (the place was empty), but Jim didn't want to put forth any effort that might not pan out, at the risk (now, a certainty) that he doesn't get a sale. I would have returned and sought another salesperson, but reviews indicates he's not the only problem there. There are plenty of other Acura dealers. Research them and I think you'll end up going elsewhere.

I get long winded once in a while, but if you read it all, you will be happy you did! First I…read morebought a used car from Chris over the phone on Nov. 287th of 2025, Yes a while ago but better late than never! Step one would be to go to a review of another dealer I wanted to go to (Wayland Automotive Services, Wayland, MA.)so you can read it FIRST, that way you will know how I got here to Action Automotive!! They were double icky. Chris @ Action is worth the visit. So if you read what I wrote, here is my visit worked out with Chris at Action Automotive. is the rating because that is the most amount of stars that I can choose! We (Rebecca & I) live near Albany NY and wanted a good used vehicle to use as primary transportation year round. Action Automotive was 130 miles each way. Our motorcycles are not good in the snow, neither is her dream car we also bought used (another story) 2008 Vette (triple black rag top) And our Ram is our Mule( 2016 reg. cab,1500, 2wd). Action had a PT Cruiser we were interested in (2008 Base model wagon). It's job would be all short errands, rain and snow also. I was suppose to have been hit in the left rear corner 4 times - that turned out wrong! Chris described the damage over the phone, and if I got there and it was not at described I would turn around and head back home. I drove to his place of business with our Ram, and our 16 foot steel deck trailer. It was not as described, it was actually much better than I thought. I got there a bit late, missed a turn or two but he waited for me. He new I was coming as he fed me the directions I needed. As a result he was stuck at work waiting, He had paper work ready, we talked a bit handed over the money loaded it up (I did not want to keep him there so I skipped a road test - just the 15 feet or so onto the trailer and headed home. Was given a warranty also, but we had a conversation about the 260 mile round trip if it needed any thing. I told him I would most likely fix it myself (I'm an auto tech since 1968 (yeah I'm old - but a hand shake kind of guy-and Chris seemed like one also. Once home I went thru it, called him, made a few repairs that I wanted to do, and needed a repair that was needed, We talked over emails about it, and it was handled via mail. The wife and I LOVE this little car, it just fits like a glove! maybe that is why Chrysler sold 1.3 million of them, in just 10 years of production. If you are near Action Automotive, in Berlin CT make them a stop for service and/or a car-truck, If you do not live close (I don't) they are still worth a stop. actual rating 10 out of 10 Jerry & Rebecca Horn, just north of Albany NY

I bought a used BMW about 4 years ago from these fine folks and all went well and very smooth …read more Free oil changes and when your car needs service these fine people do it quickly and very fairly. Would not hesitate to buy another automobile from these trustworthy people!!!!

This review is long overdue. I have had 3 Subaru's, one was purchased here and they all were…read moreserviced here. Lisa G is my go to service writer whom I trust explicitly. Their waiting room is stocked with waters, snacks and hot coffee and tea, all FREE while you wait for your car. I recently was approached by their new in house Allstate Insurance professionals. After hearing the ease of enrolling AND bundling my homeowners, it was a big fat YES! Especially since they got me lower prices! When it was time to update my car, I went to Schaller Mitsubishi and bought a beautiful Eclipse Cross! My car payments are lower than my previous car and the financing was zero percent! The warranty for my Eclipse is 10 year/100,000 miles! The sales people are extremely knowledgeable and are prepared, ready for accommodating you. There are 3 divisions of the Schaller Auto Group, whichever one you choose, you will be treated like the most important person in the room!

Complete lack of communication and zero service! Avoid the service department at Schaller Subaru if…read moreyou expect basic communication. I sent an email inquiring about a seat repair and warranty coverage, and after texting back and forth 3 to 4 times, they completely stopped responding.I called the service department directly to get an answer, only to get shuffled around from person to person. I explicitly asked them to check for the correct part and call me back with an update. Once again, absolutely no call back.This service department gives zero actual service. They clearly do not value their customers' time or follow up.

Updated review: Their service department is stellar, I've had issues elsewhere and these guys…read morecorrected it in a timely manner!! The technician Lucas hopped in my truck with me and went around for a ride to listen to the noises. They corrected it, brand new parts under warranty. I will have to say the rest of this review is true, their sales dept continues to not be helpful. Even when I came in because the info screen went totally black, the sales guy didn't seem to care and only asked why I bought the truck at another dealer? I know he's not in the service dept, but he didn't even listen to my concerns, only asked if I would come back to buy another new vehicle. This was the Sales Manager too from what he said. Original review: Not knowledgeable at all with trucks. I wasted over two hours there with a sales rep, and I knew way more about the stats of the F150's than he did. I am being honest here, and it may be brutal, however he didn't know simple words such as axle ratio. He was showing me the grid of axle choices and said I should go home and study it. I do use this dealership for my emissions, and have had no problems, they are quick and polite - however I would never buy a new truck from them. I can't speak for other sales reps - only from what I went through. I am happy we went with a different CT Ford dealer, they were extremely knowledgeable about the F150 lineup. Months later I am still getting flyers in the mail, when I was told the offers in my mailbox would stop. Can't stand this company!

They treat customers like they're an inconvenience and treat them like they're doing them a favor…read more Consistently rude. Poor communication. Cash incentives for good reviews. Overall really shady stuff.

I just purchased my next new ride from Peter, a Volvo XC90. My husband (a mechanic by trade) and I…read morehave bought/owned Volvos for decades, and this was the best buying experience we've ever had, hands down. Peter was straightforwar, knowledgeabl, friendly and fair in his dealings with us. Additionally, he neither ignored nor talked down to me, which matters to me as a woman when dealing with sales people. We would definitely reach out to Peter again, for future car buying needs.

Hands down the best experience I've ever had with a used car dealer. Peter is the best, fairest,…read moreand most honest salesman I've met. He will do whatever he can to get you behind the wheel of a quality used vehicle. Prices are very fair and their "conveyance fee" is insanely low. Ask for Peter when you go, he'll take great care of you.

Do not work with them! They sold me a lemon car. Within 17 days the engine blew, gave me the run…read morearounds on fixing it , they had it for a over a month, promised me reimbursement for rentals through my warranty, then used previous owners warranty to fix it so now I can get any reimbursement! They promise to give me a call back with both Anthony the CEO & Janet their "service operator" but conveniently they are never there or available! I paid my first car note, insurance & rentals all while they had the car & did nothing to accommodate! Just lies & run arounds!!

orible servicio hacen esperar por casi dos semanas y nunca te llaman para nada ni para decirte…read morecuánto vas a pagar mensual son una basura de dealer

Our neighbor recommended Ron's to us, and I too recommend Ron's to you! I got my car back from…read moreRon's in a timely manner, busy as the place was. We were left with no mysteries or mystery costs, and I know we will definitely call him again. Speaking of calling him, it's nice that Ron himself answered the phone and personally called us back each time we spoke.

Ron's auto on Farmington Ave, Berlin,Ct. is tops. Ron and his staff are hard workers who are…read morehonest and caring about their customers. Always want you to have a smile on your face when you leave, knowing whatever repairs they did to your vehicle, it's top notch. I recommend them without hesitation and always tell my friends to try them once, and they will never go back to their old repair shop Ron Kokofsky

Saw a Honda CRV- EX advertised, called and drove to Berlin, Ct. Did the deal, excellent service,…read morerecommend this group for sales and service without any question. Have lots of Hondas for sale. Give them a ring (860-828-1276) and ask for Tamal.

Took forever!! Wrong parts!! Price was higher then quoted!! Owner was rude and was unwilling to…read moreexplain problems

This review is limited to Schaller's express service department. I received a coupon good for a…read more$39.99 oil change, filter & tire rotation our Honda CR-V. I checked online and confirmed that the department opened at 7AM so I arrived at 6:48AM. At 7AM the door opened and I was told to drive in and handed the coupon to the attendant who told me much to my disappointment that the people who would actually be servicing car would not be arriving until 8AM. Undaunted, I proceeded to the lounge where I remained until 7:50AM when I saw my car being parked outside whereupon I returned to the service department only to discover the individual handling my account was in process of heading out the back door, returning almost 10 minutes later whereupon he joked with a couple other attendants before turning his attention to me. I finally was directed to another individual who accepted my credit card in payment. The final cost was not the $39.99 plus taxes as expected because a new, since the previous oil change, charge of $9.26 has been introduced for shop supplies. Nonetheless, the overall price was more than reasonable. Another notable change from my previous experience was found as a result of the multi-point complimentary inspection performed. The one completed 9 month's prior advised that future services that might be needed included an alignment, micron cabin filter and air filter. None of which were listed this time. Also, previously the car's brake condition was listed at 7mm while this time all four came in at 8mm.

Brought my car in for an oil change and tire rotation. Had a coupon that they had sent me for…read more$49.99 so that is what I thought I would be paying. Showed the coupon to the employee who took my information and he wrote it in. Waited in the waiting area and after about 45 minutes I received a video of the technician inspecting my car. About 10 minutes later I received a text that my inspection report was ready to view. Waited another 10 minutes then noticed that my car was in the parking lot. I went into the service area and asked if my car was ready. There were 3 employees there but they were all occupied on their computers. I finally asked someone if I could get my car and was told that the parts department was preparing a quote for new brakes. I told them I just wanted to pay and leave but was told that I couldn't pay until I got the quote. Waited again and then was given a bill for over $90. I told the man I had the 4999 special and that's what I would be paying. He went over to another guy and after a discussion he gave me a new bill for $63.01. There was a $9.26 charge for miscellaneous charges. When I asked what that was for the man told me it was for disposal of the oil filter, oil, and disposal of the rags they used when they changed my oil. Never had that before. After all that I just paid and left to get my car. In front of my car below my license plate was a license plate holder which looked like it came off my car. Asked an employee there about it and he said it wasn't mine so I went to give it to him and he said don't throw that at me. I was handing it to him. I left and I will never go back.

I was rear ended and was worried I may not get quality work done on my vehicle as I have gone to a…read morenear by auto shop in the past and received horrible service. I must say I'm glad I picked Berlin Auto Center. The owner John was very nice and professional. My vehicle was fixed fast and when it was done it looked just as good as new. I highly recommend Berlin Auto Center if you're looking for a great Auto Body Shop

had my car repair and was very happy great job mikeyread more