I get long winded once in a while, but if you read it all, you will be happy you did! First I…read morebought a used car from Chris over the phone on Nov. 287th of 2025, Yes a while ago but better late than never! Step one would be to go to a review of another dealer I wanted to go to (Wayland Automotive Services, Wayland, MA.)so you can read it FIRST, that way you will know how I got here to Action Automotive!! They were double icky. Chris @ Action is worth the visit. So if you read what I wrote, here is my visit worked out with Chris at Action Automotive. is the rating because that is the most amount of stars that I can choose! We (Rebecca & I) live near Albany NY and wanted a good used vehicle to use as primary transportation year round. Action Automotive was 130 miles each way. Our motorcycles are not good in the snow, neither is her dream car we also bought used (another story) 2008 Vette (triple black rag top) And our Ram is our Mule( 2016 reg. cab,1500, 2wd). Action had a PT Cruiser we were interested in (2008 Base model wagon). It's job would be all short errands, rain and snow also. I was suppose to have been hit in the left rear corner 4 times - that turned out wrong! Chris described the damage over the phone, and if I got there and it was not at described I would turn around and head back home. I drove to his place of business with our Ram, and our 16 foot steel deck trailer. It was not as described, it was actually much better than I thought. I got there a bit late, missed a turn or two but he waited for me. He new I was coming as he fed me the directions I needed. As a result he was stuck at work waiting, He had paper work ready, we talked a bit handed over the money loaded it up (I did not want to keep him there so I skipped a road test - just the 15 feet or so onto the trailer and headed home. Was given a warranty also, but we had a conversation about the 260 mile round trip if it needed any thing. I told him I would most likely fix it myself (I'm an auto tech since 1968 (yeah I'm old - but a hand shake kind of guy-and Chris seemed like one also. Once home I went thru it, called him, made a few repairs that I wanted to do, and needed a repair that was needed, We talked over emails about it, and it was handled via mail. The wife and I LOVE this little car, it just fits like a glove! maybe that is why Chrysler sold 1.3 million of them, in just 10 years of production. If you are near Action Automotive, in Berlin CT make them a stop for service and/or a car-truck, If you do not live close (I don't) they are still worth a stop. actual rating 10 out of 10 Jerry & Rebecca Horn, just north of Albany NY

I bought a used BMW about 4 years ago from these fine folks and all went well and very smooth …read more Free oil changes and when your car needs service these fine people do it quickly and very fairly. Would not hesitate to buy another automobile from these trustworthy people!!!!

Good quick 40,000 mile service, payed the estimate and all was good to go. Like I said, good…read moreservice.

Very disappointed, left my car for It's maintenance warranty…read morecheck up. after i got out at work and went to the location at 4:25 pm the entire place was locked up and i had no way to get my keys to the car. also my car was left unlocked and one license plate cover is missing. the website and the representative explained that the dealership was open til 5pm. Even while i waited another customer drove in to drop keys off and they couldn't.

They treat customers like they're an inconvenience and treat them like they're doing them a favor…read more Consistently rude. Poor communication. Cash incentives for good reviews. Overall really shady stuff.

Just had a very lousy service experience up to and including their self described "top dog", Brian…read more Car in for a simple scheduled service at 8am today, and no information whatsoever through 3pm. Guess what, the car hadn't even been touched! When expressing my issue with the service Brian told me we are just going "round and round", and "I'm welcome to take my vehicle elsewhere". I get that "short staffed" is the excuse nowadays, but simply communicate that up front. And when called on the poor service, work to fix it, not tell someone to take a hike. Bought the vehicle here and had collision repair done here also, but this experience is one for the books. If you happen to stumble upon this review before you decide to go here for service, sales or collision repair, heed Brian's advice and take your business elsewhere! I know I will.

I just purchased my next new ride from Peter, a Volvo XC90. My husband (a mechanic by trade) and I…read morehave bought/owned Volvos for decades, and this was the best buying experience we've ever had, hands down. Peter was straightforwar, knowledgeabl, friendly and fair in his dealings with us. Additionally, he neither ignored nor talked down to me, which matters to me as a woman when dealing with sales people. We would definitely reach out to Peter again, for future car buying needs.

Hands down the best experience I've ever had with a used car dealer. Peter is the best, fairest,…read moreand most honest salesman I've met. He will do whatever he can to get you behind the wheel of a quality used vehicle. Prices are very fair and their "conveyance fee" is insanely low. Ask for Peter when you go, he'll take great care of you.

Do not work with them! They sold me a lemon car. Within 17 days the engine blew, gave me the run…read morearounds on fixing it , they had it for a over a month, promised me reimbursement for rentals through my warranty, then used previous owners warranty to fix it so now I can get any reimbursement! They promise to give me a call back with both Anthony the CEO & Janet their "service operator" but conveniently they are never there or available! I paid my first car note, insurance & rentals all while they had the car & did nothing to accommodate! Just lies & run arounds!!

orible servicio hacen esperar por casi dos semanas y nunca te llaman para nada ni para decirte…read morecuánto vas a pagar mensual son una basura de dealer

Our neighbor recommended Ron's to us, and I too recommend Ron's to you! I got my car back from…read moreRon's in a timely manner, busy as the place was. We were left with no mysteries or mystery costs, and I know we will definitely call him again. Speaking of calling him, it's nice that Ron himself answered the phone and personally called us back each time we spoke.

Ron's auto on Farmington Ave, Berlin,Ct. is tops. Ron and his staff are hard workers who are…read morehonest and caring about their customers. Always want you to have a smile on your face when you leave, knowing whatever repairs they did to your vehicle, it's top notch. I recommend them without hesitation and always tell my friends to try them once, and they will never go back to their old repair shop Ron Kokofsky

Saw a Honda CRV- EX advertised, called and drove to Berlin, Ct. Did the deal, excellent service,…read morerecommend this group for sales and service without any question. Have lots of Hondas for sale. Give them a ring (860-828-1276) and ask for Tamal.

Took forever!! Wrong parts!! Price was higher then quoted!! Owner was rude and was unwilling to…read moreexplain problems

Went to see about buying a new CR-V Honda, 6PM... indifferent lobby staff, one guy behind a counter…read morewith his feet up, playing with his cellphone. Walked around the lot... Lots of "Urban Grey" and all Hybrid. No variety... I moved on. Goodbye. One star for free parking as I strolled around the lot.

I purchased a brand new 2026 Honda CR-V from the dealership. Shortly after purchase, the heat…read morestopped working. I was told the repair would take a day or two, but my vehicle is still not ready. Communication has been extremely poor. I have not received update, calls are not returned in timely manner, and when I do call the phone staff is unhelpful and unable to provide information. This has been very disappointing, especially considering this is a brand-new vehicle. I expected much better service and communication from a HONDA DEALERSHIP.