I have purchased two Hot Tubs myself+ my parents, + several for clients over the last 30 years…read more I recently needed help on a warranty claim on a 2012 BGE and Krista was able to help me within the hour. Joe was always been great and my recent purchase & installation went great we love the hot tub thanks again Krista

I have my second hot tub from Oceanspray. I went back the second time because the service was…read morealways so good. That's most important to me. The pandemic was rough on everyone and things got a little shaky, to be honest. That may account for some reviews on this page. HOWEVER, now that Christine is in charge of service, they are the company I was counting on them to be. She returns calls and more importantly, she listens! Paul is one of the techs, and he is wonderful. Also, if I can't be here, they just come and fix what needs to be fixed.

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more

I wish I had seen this when I originally looked to work with Bud Handel, the owner, but he did the…read morework under East End Wine Cellars so I didn't see the reviews. He took money from me, agreed to do work, did minimal prep, and then ghosted me. I've been trying to get answers and responses since November without responding to email, VM, or text. Do not trust this guy. Seems nice, but he's a crook. I am pursuing action from all avenues now, but I'm posting this so no one else gets screwed. He's also not licensed as I found out from Suffolk County. DO NOT DO BUSINESS WITH THEM OR ANY OF BUD HANDEL'S other companies.

Don't use these guys. Last year they set my tub on fire, these year they just never showed up and…read moreNow my hot tub is filled with leaves and God knows what else.

Just completed a season of outstanding over-the-top service! From opening our pool in April through…read moreclosing we experienced superb service! M and M Pools maintained our pool for a completely no hassle carefree summer season - Always on schedule and always available. JP and his team have to be the most consistent reliable people in the swimming pool business! -Steve G.

This is the worst pool maintenance company out there. They would not answer your emails or calls…read morebecause they overextend themselves and won't have time for you. They will also double charge you for the subpar services they offer. They've just charged my credit card again even though I've emailed up a week ago to cancel the service! Most weeks they'd show up literally for 1 min to just check the chemicals levels and clean out the filters. I believe I've only seen them vacuuming the pool once when it was opened and we're in the middle of July now. While the guys who come in a great, the company is severely mismanaged and don't deserve to be in business with this level of service. I would shop elsewhere.

Maria, East Quogue I…read morehave been Prestige Swimming Pools customer since 2013. The staff is very friendly, professional and always willing to resolve the problem if there is any. I would highly recommend this company to anyone.

Prestige agreed to install a loop loc cover on my residential pool…read more I received lack of response and a cavalier attitude about scheduling the job. I finally go ahold of the owner, Joe on the phone. I asked him if he still wanted the job or get out of it. He said that I was "being a jerk". I told him to forget it, he's out. Of all people...this is the owner.

I purchased my Bullfrog Spa last year from Islandia Pools. I had my previous ThermoSpa for almost…read more15 years and repaired it 7 times during that period. Every problem I had with the ThemoSpa and every repair I did was typical wear and tear because of the way the spa was engineered. So when it came to purchasing my new Spa I did my research. I looked at manufactures and how they approached the building of their product. I couldn't believe how spot on Bullfrog was in their approach. No wood in the cabinet, 2/3 less plumbing because all the jets are in the removable seats that attach with a one connection not 80 different tubes runing all around the inside of the spa. And a real big plus is that EVERYTHING of import that needs to be serviced is on one side of the cabinet. So having picked the product I started looking for a dealer. I live on long Island, and there are 4 dealers within a reasonable distance. I called each and told them that I had the old spa to take, then I needed to build a new platform for the new spa, then it could be delivered. That was a problem for two of them, one wanted to charge me an extra $1,000 to remove the old spa and then there was Islandia Pools. I called and spoke to Nicole the product manager and told her my problem. That was all it took - She asked me to come down and try some jetpacks, gave me a price that was the least expensive of any of the 4 dealers in the area and most importantly, she made me feel comfortable that they would do whatever it took to get me into my new spa as quickly as possible. She had the owner call me to help with my plans for the new platform and was always there when I facetimed him with my questions. So its been a year since the installation, I use the Spa at least 5 times a week and I couldn't be happier. The jetpacks are really spectacular. I think they have about 16 different packs to choose from. Each one is designed for a different purpose but all that I tried were spectacular. If you are thinking about getting a new spa and this is your first, just remember, whatever the spa comes with in terms of jets is what you have to live with for the rest of the spas lifetime. With the bullfrog, you get to pick and if for some reason you aren't happy just get a relatively inexpensive replacement. I got it with an Ozonator and use chlorine as my disinfectant. That is a combination I highly recommend as it is easy to maintain, chemical costs are very very low and the water is always clean with very little chemical smell. I give this product and Islandia Pools a 5 Star rating as both exceeded my highest hopes for a good experience.

The customer service and any care of customer retention has really gone downhill since I first…read moreinstalled this hot tub in 2012. We had a service call to the tune of $225 plus tax to look at a slow leak. My husband had already troubled shot this and I told them it was a crack in the light bulb. The service called was canceled last minute then rescheduled and I was promised arrival time of 8-9. By 10:30 nobody was here and no call. I had to reach out a few times to find out when the tech would be here. He was here for 15 minutes confirmed cracked light. A week later I still had not received an invoice to order part and have that installed. Again took 3 calls to receive the estimate. Upon receiving it- the company is charging another $225 service call to install the light which costs 43 dollars online. I called and called never receiving a call back or an answer if they could work with me (a customer since 2012) on the two service calls totaling 450 plus taxes on a part that is 43 dollars. No call back, No email nothing. Finally, the owner Dave gets back to me after i sent a follow up Email . He basically said they will work with its but a week later he has yet to actually say " how they will work with me" and I've asked multiple times. The service call was 5/22 and as of today no part ordered nor any follow through one way or another from them, I DO NOT recommend using them for spa needs. Their call back and customer service is AWFUL and Dave (the owner) is down right nasty and unhelpful. Signed - a former customer In response to the owner's reply- yes I did know how the service calls work. That is why I said I inquired if you would work with me on the service calls. The part was 43 dollars (52 on your invoice) online yet the cost for service was almost 500 dollars! 225 plus tax each time tech was here. Total on first call was 15-20 minutes. I thought for good customer relations you would work with me on service calls. Clearly not. However, you could have just said No instead of giving me the run around and never actually an answer.

I bought my tub back in July of 2023…read more The sale and everything related went fine. The only thing that bothers me 27 months post sale is the customer service. In over two years and they never reached out once just to check in. A period phone call asking if everything is ok, any problems or issues would be great. Seems like once the sale was complete, they really didn't care. Kind of sad because keeping up customer relations is very important to me.

Sonny is the best!!!! We switched from a bromine spa to salt water and it's a game changer...we…read morewill be purchasing a swim spa in the next few years!!'n

Very unprofessional company at every level. Do not use them. They are not able to respond on time…read moreand when it comes to issues of safety in their construction and management they are dangerous,

Ok, I would use them for my pool but for this. I live with the 1% in the Hamptons. I have lived…read morehere for 50 years. I coached little league with a Tortorella, A very nice guy. They service my fancy summer neighbors in our part of farm country still left in the Hamptons So here is my beef, and why I would never hire them to work on my pool. Rudeness. Tons of trucks, too many come up my common drive to service my neighbors. Nobody pulls a 'uie" in my driveway except Tortorella's lil Toyota pickups. Big trucks back down the drive or negotiate how to trun around without imposing on my life. UPS trucks, concrete trucks , lawn, propane ,waste, lumber, tennis, oil ...all sorts of trucks back down the drive. We are quiet peaceful private people and the last thing I want is a circus of trucks pulling into my driveway to pull a u-turn in my tucked away drive way. The dogs go nuts and the peace is ruined. Thats my beef.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

I have been coming to this Leslie's for years. They used to have a great manager working there, but…read morehis replacement, the bearded guy with the glasses, is obnoxious to me every time I go in there. He is the pool store equivalent of the Simpsons' Comic Book Store Guy. It's gotten to the point where I only go in to buy shock and get out. Today, he scolded me for opening a box of shock packets to count them before purchase (something he has told me to do in the past). Despite the fact that the next nearest pool supply place is 25 mins away, I will not be going back here again.

I cannot say enough good things about Danny! He was so knowledgeable and so helpful. I was having a…read moreproblem with my pool; cloudy water. A pool company advised me (over the phone) to use flocculent, even though they treated it with floc two days ago. I showed Danny pictures and gave him some background info. He gave me great advice and told me step by step what to do, needless to say almost 12 hours later and my pool is clearing up! Thank you Danny, you are awesome, and I truly appreciate the time and attention you gave me today! *update: the pool is completely clear! Thank you Danny, you are now my go to whenever I'm having pool issues!