The Ford problem continued: RE: Edge Brake issue3 Yahoo/Inbox Louis Guillaud louis.guillaud_iii@yahoo.com To:Scott Mathson Jul 28 at 6:11 PM Sir she drove it back and Brian helped her. Come to find out it is a recall issue. So, my question is now of both your company and Stanley why has this not been brought to the surface when it came in for services and maintenance. Brakes are extremely important. This should have been red flagged for all cars with this potential problem. I will inform you and Stanley as well that this is not the last you have heard from me. The first time that she brought the car in your service representative should have red flagged the issue due to brakes and asked about extended warranty. Mine happens to have rental car with it. There was and cannot be excused for sending her back out on the road. It is hard to reach me by phone and we will be in continued contact until my return in the next 60 days. I will meet with you to discuss this issue. This is not the first issue I have had with Johnson Brothers since I have been living in the Central Texas area. To include never having a call back when looking for a car or truck. Truthfully I miss Fischer-Vincent they knew how to care for their people. May the Lord bless and keep you all your days! Louis Guillaud III 1605 Shady Lane Belton, TX 76513 Scott Mathson scottm@johnsonbrosford.com To:Louis Guillaud Jul 30 at 5:19 PM Good Morning Mr. Guillaud, The Notice you are referring to from ford is not a recall it's a owner Customer Satisfaction program. It is not to be done unless there is a concern with the vehicle. I have attached a copy of the owners letter from Ford Motor Company that lists when a where this program will come into place. We would not have been able to do anything with this notice unless there was a concern that this notice would apply. With that being said at this time it looks like this notice takes care of the concern that your wife is having with her Edge. This is a one time repair. This is also the reason why it wasn't brought to the surface when it was in our shop the one time we have had it for making a key back on 10/07/17. We will take very good care of your wife while we have the vehicle and we will stay in contact with her till its all ready for her. I understand your frustration and we will do the best we can in service to make sure Mrs. Guillaud has a very good experience with Johnson Brothers Service. I feel confident she would tell you we did all we could to accommodate her needs with us. Respectfully Scott Mathson Parts and Service Director Johnson Brothers Ford scottm@johnsonbrosford.com 254-773-5257 13n02.pdf 81.5kB From Louis Guillaud louis.guillaud_iii@yahoo.com To Scott Mathson Sir let me make this very simple. My wife came in saying there was a problem with the brakes, She said the brake pedal was going all the way to the floor. Your people put her back on the road with a brake problem. She did not feel safe driving the vehicle. This caused undo stress which was not needed. There is no excuse. There is a extended warranty on this vehicle. You can make all the excuses in the world and there will be no excuse I will accept. If this was your daughter, mother, or wife's car you would not have put them on the road with brake problem or bad brakes. Stop trying to sound like it is not your service department's fault. Let me also explain I have dealt with Ford dealerships across this country from Savannah, GA to Anacortes, Washington. I have been a Ford person since I was able to drive. Johnson Brothers and Centraplex are the worst in the country I have dealt with. But with bad brakes my wife did the smart thing and took the service road slowly to your dealership and you allowed your people to put her back on the road with little or no concern. NO EXCUSE! May the Lord bless and keep you all your days! Saved Louis Guillaud read more

Jillian in the service department was very professional and did an outstanding job. I'd had a break-in through my drivers side door handle. It was damaged and the door would not lock. She researched the issue, talked with technicians, gave me options and was really patient with me while I decided what to do. I'll return to the dealership just to work with her. read more

Great customer service. I will be back for all of my service needs. Friendly staff and clean facilities. Very nice waiting area.

When I used to live in the Killeen area. This the one place I would take my old Super Duty here for maintenance. They offer great service and don't try to rip you off with service or maintenance. I trusted this dealership for my vehicle service. read more

I bought a 2021 Explorer on Friday after Thanksgiving. Very good experience with this dealership. Sales rep Matt was very helpful and professional. No high pressure sales pitch. Took the time to answer my questions thoroughly. When we went to pick it up that afternoon, he was very thorough in explaining and demonstrating the features. Would definitely recommend to others and plan on being a repeat customer. read more

Johnson Brothers Ford is amazing We drive from Round Rock to Temple to business with Johnson Brothers the drive is worth it. They are honest not pushy & they treat you like family. We have been doing business with Bud in sales & Joe in finance for over 4 years. We highly recommend the entire Johnson Brothers dealership Mike & Jill Hall Round Rock Tx read more

I didn't get the colors I wanted but I do not have the credit I needed. Sales team worked with me until I drove off with the car I asked for. Even during Pandemic they were open and safely working on New Years Eve. Thanks Johnson Brothers read more

Johnson Brothers Ford Linclon had a 2021 F-150 Lariat Super Crew with the package I desired listed on their website so I called to inquire about it. They confirmed availability, answered my questions and I was able to make a deal without ever stepping foot on their premises. I drove from the DFW area to Temple which was about 160 miles with no regrets. It was an excellent purchasing experience because Aron Patterson (sales rep.), Jerry (sales manager) and Eddie (General Manager) were honest, trustworthy, upfront and first class from start to finish. High integrity people who know how to respect/treat customers and make a "win" "win" deal for both parties. read more

If you want to avoid those crowded dirty oil change or tire shops, and you own a Lincoln or Ford, this is the place to bring it. We bought a Lincoln SUV from them. Every time we bring it in for any kind of service they are prompt, professional, and priced right. And, they offer a wash and vacuum with every service (of a Lincoln). The service advisors are efficient, and never try to oversell you, but are instructive in every way. No, I am not related, and Megan is not a member of our family, but with her knowledge, we'd consider adopting her if she wanted. LOL. Seriously, a professional fairly priced environment for service work. That's getting hard to come by these days. We highly recommend Johnson Brothers! read more

Very poor customer experience!! Didn't take us seriously and did not want to help at all! We had to seek out a sales employee and even then he didn't want to do any work and brushed off all of our questions. Going elsewhere with our business because this place obviously does not want it. read more

I want to give a shout out to Marissa, Amy & Darren. I found the vehicle that I was interested in online. I contacted the dealership and Marissa and Amy responded quickly. They answered all my many questions very quickly. We discussed prices etc. We made a tentative deal online. I arrived at the dealership and met with Darren who was just perfect. He had the car ready for me to test drive when I got there. Stood a distance away if I had questions. I really mean it was no pressure at all. Had the answers to my questions. Once I said yes it was lightning fast. I was in and out faster than I have ever bought a car from a dealership. read more

I have always had my oil changed and tires rotated at this establishment since I purchased my F150. The last two visits have been very disappointing. Three months ago they damaged my door and I didn't noticed till I returned home. They fixed it but no one would claim responsibility. Today's visit was going well until I noticed that my just detailed truck had water spots and streaks all over it. Apparently they run it through a car wash when finished servicing it but park it in the sun without drying it. I was in a hurry to get home and didn't notice till I was on the road. I called to complain but was told to return to have it fixed. This is twice now that I have had to make multiple trips after an oil change. I declined the offer and had it cleaned some place closer at my expense. I will not be returning for future services. I ask everyone to please take the time to look your vehicle over after having it serviced at this dealership, no one should make multiple trips back for a simple service due to negligence. read more

Received an extended warranty notice in the mail about a faulty locking actuator which I have been experiencing myself. Decided to call and schedule an appointment a week in advance at this Ford due to decent ratings. Explained everything to the technician I spoke to online and they understood right away and got me scheduled. Took time off of work today for my wife and I to drive 2 vehicles here to drop off the truck and spoke with the technician David. Didn't look up my appointment notes or anything as he was asking me basic questions (why I'm here etc) he then asks if I am having problems with it as it is just an extended warranty and not a recall. After talking further he says that the recall technician is not here today and they can't help me and I will have to reschedule. First why does a recall technician have to be there to perform warranty service? And why did someone schedule me when this technician was going to be out. David said he called in sick which is understandable but from a business and management perspective when that happens you call all of the appointments that apply to that technician and notify them so they don't have to waste time and gas to drive there for nothing. Terrible service and a complete waste of time. I love Ford but will never deal with this dealership again. read more

I have bought 3 cars from here and have always been satisfied...they are like my extended car family! We always call Andy Sonnier first and love him....he is patient and kind and works with us. I can't ever see myself buying from anyone else...thanks guys!! read more

Johnson Brothers Ford - Car Dealers Near Me - Temple, Texas

The service was slower than expected. I was waited on immediately however I was waited for 50 minutes to have a key made. When I called about the key I was told that it would be 30 dollars. When I got the bill it was 75. I was charged 45 dollars in labor to have a key made. read more

DO NOT BUY FROM THIS DEALER!!!! CROOKS!!! Purchased a F150, within 2 weeks it kept draining the battery and pistons began knocking. This not an honorable dealer. Selling junk product and will not take responsibility for their bad product. read more

I want to start off with my sales person mike was very nice but I drove 2 hours to purchase the car and the drive out price was a done deal but when Clint the sales manager came down to it he disagreed because he was unwilling to budge because he was unaware of a payoff and he's like we have to make money!!!! Yeah it's all about the money because you know very well cars are marked way up! So got to leave without the vehicle. So yeah not very good customer service! If you want to be ripped off then buy your car there! read more

The sales side was great working with Ken. However the service side is not sitting well with me right now. I got the car back a few days ago from a "$40" oil change that was then numbed to nearly $90. Then I started having a issue right after service and informed the maintenance person named Juan and he told me they would not even look at it without being paid $90 for a service fee. That's complete bull after I just took it in for service and the issue only came up after the service was done. I would not trust the service department at this time due to their rude nature and shady service. Thankfully there are a few service centers around the area so this is far from the last place around. I refuse to pay $90 to a company that may have broken the car in the first place. read more

12/31/2019 TERRIBLE SERVICE DEPARTMENT!!!!! 2nd time Johnson Brothers Ford.Service department has not even cared about issues with my truck. JBF has great Parts Department, Quick Lane service and sales rep. For me their service department Has NEVER provided me any service. I went at about 3:15 pm on New Years Eve with a "Cross Traffic Sensor Fault", "Blind Side Warning" fault and then"Tire Pressure Warning" would come on. When these warnings came on, all electronics controlled on the dash or on the door quite working. I had basic functions. Took it to Johnson Brothers Ford Service The service rep I was sent to ask me what was wrong, I explained the issues. His first response was "boy lot of electrical issues going on" and then are you going to leave my truck there", I explained I was from Waco and uncertain how I would get home. Then he stated "he had 10 claims to file and was uncertain anyone could get to my truck". Reluctantly he went somewhere to check, came back a few minutes later stating "everyone was on large jobs and he had one in front of me so no one could look at my truck". The service rep wasn't even interested in making sure I had a safe vehicle to drive. His sole concern was getting the paper work done he had on his desk. Least professional guy tats supposed to be a service representative. read more

Very happy with the purchase of my new truck. Andy Sonneir was very helpful and I got a better deal than I was offered at another Ford dealer. Thanks Andy!! read more

Johnson brothers ford is so great. You cannot ask for better service from them. I have brought automobiles from other places. But the best salesman,service department and of Course Andy Ward makes the visit there unforgettable. We get service for all our car and truck have bought new and used cars and they are so great concerning warranties. And do not let me forget to mention Jimmy in service. So efficient and contacting you concerning the problems with the auto. Just love this place. read more

I've been coming here for about 6yrs for my car & have had all positive experiences. Other than being a little pricey but what dealership isn't when it comes to car service. It's all about the craftsman & customer service, plus I know my car is being well taken care of. I like the new setup too, you sit in the waiting room watching the guys in the garage work on cars, pretty neat. Overall I'm here every 6months like clockwork. read more

Recently bought a used Honda Pilot from Joel Flores at Johnson Bros Ford. He is the real deal. Super nice, professional and efficient which are all important to me. No it wasn't a Ford, but we got a great price on the car we were looking for and couldn't be happier. Entire process was smooth and painless. read more

This is my third Lincoln from Johnson Brothers Ford and they are incredible..I call them, the vehicle is ready when I get there and if there's every a question they are readily available to answer it.. read more

This family owned dealership is simply the best. From sales, to service, to customer service. I always go to Vincent in quick lane and I've never had a nicer service rep. He always has a smile on his face, is very willing to help, and is very knowledgeable regarding vehicle care and maintenance. Vincent knows exactly why I need a particular service and never talks down to me regarding my lack of knowledge about cars and what's needed. He is very patient and makes sure that exactly what I want and need gets done with my vehicle. I trust him completely. I use Jillian in main shop for my older ford that has needed longer repairs and she is also always smiling, friendly, and knowledgeable regarding the trust and care that a customer must have with their service advisor. I really like the family friendly atmosphere at Johnson Brothers Ford Lincoln very much and will remain a customer for many years to come. Thanks for all the hard work, team work that you do JBFL. read more

Ken Cavenaugh is just awesome, great service gets you what you want at a great price.

they picked me up in Waco and had a great deal ready for me, with 0 interest.=. i love my new vehicle.

Great Sales Service and even better financial experts like Andy Ward and Jon Fox .......

We have purchased two cars from Johnson Brothers Ford. Both times our sales consultants followed up promptly, were efficient with our time, and were extremely professional and courteous. We were offered fair pricing on our trades, and even after deciding not to trade in a vehicle (despite what some may tell you that dealerships use trade-in values to wash a deal), the numbers never skewed. The service department is prompt, and they give period updates while your car is being serviced. Lincoln will even pick your car up! There is no reason not to purchase your calls locally from this dealership. read more

The most ridiculous service from the quick lane this week. We have had a tire there since Monday that was supposed to be taken care of by the extra tire coverage we bought with the car. As soon as I took the tire in, Marcus said, "I doubt the warranty will cover it." At that moment I was disappointed already. Fast forward to Wednesday where I was told to call the warranty myself who then denied coverage of the tire because I didn't know what I hit to cause the blowout on I35. I then reached out to Johnson Bros about the situation. Friday evening finally came and Eddie Young got the tire approved to be covered. Saturday morning we go to get the tire and wait about an hour and the tire is still sitting on the ground. We ask about the tire and Dan tells us he doesn't know anything about the tire and don't worry about it because we are in line.My husband then walks to talk to Eddie to see what is going on and walks back to service where the situation escalates. My husband demands the tire so we can leave and Dan was very unprofessional and bowed out his chest to my husband. We then got the tire and rim and are taking it to discount tire to have it mounted. Thisnisn't the first time we were treated this was there. It has been the most ridiculous week driving on a spare and dealing with Johnson Brothers. They get the most unprofessional don't know down from up award! read more

Because I have a F250 and want it services by the OEM, I am a repeat customer. Unfortunately I am routinely disappointed by the quality of the service, and my latest service is just the expected normal. During the last multiple point inspection / service the technician tore half of the old oil change sticker and placed the new sticker next to the old sticker. It is a little thing, but paints the perfect picture of disappointment after spending $450 for a service. I have experienced similar shortcomings during past visits, so I thought is was time to share. read more

We have been looking for a new truck/SUV. We love that we can easily reach Smitty to see if there is anything on the lot that would be good for us. We are looking forward to finding the one when it hits the lot. Just remember...you absolutely cannot beat the customer service at JBF! Our family loves Smitty in sales, Andy in Finance and the rest JBFL! read more

They have been good for service issues. Had a warrant issue fixed with them. Also had a tune-up done on my F150 where everyone else i checked with was charging over $600 and they did if for half that price and replaced two coils. They have great oil change deals. read more

Joel Flores at Johnson Bros. was our sales guy and Jon Fox was our Finance guy! Both were great and very helpful. Joel made the process extremely easy. They both stayed late on a Friday night and time away from there family to help us. We were very grateful and will recommend them to everybody in the future and will purchase our next vehicle from them! read more

If you need service on your vehicle I would highly recommend Johnson Brothers between Belton and Temple. I have had my F450 serviced here twice in the past 3 months and have been extremely pleased with the quality of the work and the professionalism of the entire staff. I had new tires put on and lost a rear center wheel cover. I didn't know why so I went back to the dealer and asked that my rear tires be checked for balancing. When I explained the situation I not only had the tires looked at but the Service Manager ordered a replacement wheel cover ($180) on the off chance that it wasn't securely put on by the mechanic. When in the area I'll look no further than Johnson Brothers for service and when it's time to replace my vehicle I'll certainly give them the opportunity for that business as well. read more

Great service! Scott really assisted me in getting my Lincoln Navigator worked on. I got the full Lincoln experience; they picked-up my vehicle from my home, dropped off a loaner, and when the vehicle was serviced, they dropped off my vehicle at my home and picked up the loaner, also a Lincoln. They quickly assisted me when I called and even returned my phone calls. The truth was, my expectations were really low, as I have dealt with dealers before. But, this organization's helpful and positive attitudes and their attention to detail, really changed my mind. Kudo's to Johnson Brothers. read more

I just bought a car used from them. From the start they were friendly,helpful, courteous and worked with what money I had. The gentleman I dealt was named Michael Smith. I explained what u could do and the car I wanted. He went out if his way to make this happen. He talked to his loan manger and I got the car for the price I could afford with the down payment I had. The loan manager was friendly helpful and worked with me. He even walked my sister's dog to his office. So bottom line if you need a car check them out. read more

BUY SOMEWHERE ELSE!!!! We spent more $$ to buy from a local dealer hoping to have better service. We were very wrong! Bought a brand new F150 that we found to have paint defects - bubbles & debris under the paint. 45 days, 3 paint jobs, & a new headliner later we FINALLY have our truck back & it's STILL NOT RIGHT!! Let's start from the beginning, sales woman, Tina, was great, after the sale was final it all went to hell! The 1st paint job the clear coat was literally globbed on with runs all over the truck & rather than fixing ALL the defects they tried only fixing the specific ones we pointed out, the 2nd paint job there was BLACK overspray all over our WHITE truck, & they left the truck out in the rain while the back window was out so the headliner & seats got nice & soaked, oh, & they gouged clear through to the metal when they took the window out & tried "fixing it" with touch-up paint, the 3rd paint job we had overspray all over the inside of the truck, on the windshield wipers, on the black trim, & the windows. Each of these times they tried to return our truck to us as if they had completed the repairs, water stained interior, overspray & all!! Each time without walking around the truck, or checking the completeness or the quality of the repairs before calling the customer to come get their vehicle. Awful customer service & awful work on the paint & body. read more

Less than 1 star. I first took my f150 in to have a pcm programed. Cindy in service checked me in. Soon I was told that my pcm would not program and they would need to order another at the cost of $700. This part came from O'Reilly's and I had bought it previously for $350. I did not hear from her for a week. I finally called her and was told that the part did not work and she has ordered another. she also had turned in my 1st pcm as a core w/o my permission so I could not get my money back. From that point I have picked up and towed this truck back 7 times. Each time I receive a recept saying work complete. And then return the next day. No loaner offered, no ride home. 2 months later Steve Mathson ( sevice director )called me to tell me that I should just cut my losses by returning my part and trading my truck in. I said that is not my part and if i take it back they will give me $350. but I paid Johnson Bros. $700. He did not believe that at 1st until he checked the paperwork. He call me back and stated that a vehicle had just been totaled and that they would get that part (salvage part )and he would call me when completed. I had the truck towed into the air condition shop for a compressor, once running the pcm light is back on. Scott Mathson has not returned my request for a call / meeting about the price I paid for a NEW pcm and ended up with a salvage pcm, and the fact that I paid over $1000. for the repair that is still NOT complete. Also the sales dept. offered me $1000. as a trade in, which is less than what I paid for my truck not to be repaired. They keep saying due to high mileage but it is a 2004 Lariat and has less than 160,000 miles. They talk like that is all the truck has in it,but, I still see older fords on the road. Truck is still not running. If FORD can't fix FORD who can? read more

Mike sold me a Ford Edge. He was helpful and knowledgeable without being pushy. Today the dealership called me and told me they found a cheaper interest rate for my loan. They certainly didn't have to care of call. The cheaper rate will save me $500 over the life of the loan. I appreciate the customer service. read more