One of the best cars I ever bought! Still running to this day with its new owners. Highly…read morerecommended car lot for used cars!

Kory is a liar and a cheat. Wants to hide behind Jesus, all the while taking advantage of young…read morepeople that are just starting out. He sold my son and daughter in law ( who was 8 months pregnant) a car that had a blown head gasket and no wind shield wipers. We know that he knew about these things because he cleaned the snow off the car himself when they picked it up. They had to fix that out of pocket right off the lot. The car has overheated every day and we found duct tape on the valve covers. He patched it long enough to dump it on some kids. Despicable person. He has been given several opportunities to make it right, but refuses to even let them trade it for something else. He should be ashamed of himself. If he really knew Jesus, he wouldn't be able to treat people this way.

'Twas two days after Christmas, My Toyota Corolla was packed down! I was in…read more Jonesborough TN for holiday, quite ready to be heading back to Nashville. But to my dismay as I started up my good ole' 2010, the lights on my dash stayed gleaming some blinking. I frowned at the display! I had to think what to do, even my family here are brand new to town. I have no fine soul to trust or to point the way. So I reluctantly googled the nearest dealership and behold, Johnson City Toyota was a mere 20 minutes away. It was 8:45 am as I called over. A clear, well spoken woman answered the phone and in about 3 min she knew exactly what I needed and also knew to tell me that the service department didn't have an available appointment until 3:30 that day. She sensed my discouragement and told me I could walk in for service and how much time she estimated the wait. She also told me about two other dealerships that weren't crazy far from where I told her I was. I opted to roll the dice and walk in. As I pulled into the parking lot toward the service sign I noticed quite a bit of staff about, busy working, yet very aware of the movements of the vehicles around. I parked and walked into a spotless showroom and the sent of freshly buttered popcorn in the air. How could I stay aggravated about my car when I'm walking through a room that smells of that goodness?! I had four different smiling faces greet me as I strolled over to the service door. Before the door could close behind me John Stevenson looked up from the closest service desk as if he was expecting me, and in no time I felt educated. He asked me the perfect questions to get right to the point, we were quickly on the same page even explaining a couple recalls on my make that could/should be taken care of as well. I vocalized that I absolutely did not want to spend my entire morning at the dealership. Without pressuring or holding back my pass for now card, he broke down what the recall was giving me back and it's safety benefits...I was smiling again as we headed out to pull my car into the service building. Why? Because weather it was true or not I felt like Mr Stevenson wanted to take proper care of not only my car but me too through making sure everything is standard safe. AND Chivalry isn't dead folks! He opened the doors politely along the way. Once I had my work order signed I was shown the coffee area, score! Starbucks! That was obviously calling my name. He pointed out the different seating areas & restrooms. Said to help myself to the popcorn. Even took that second to show me where I could plug my phone in and the wifi password. Perfect I thought! At least I could get some work done while I wait! Then I remembered, my lap top is in the trunk and it's already checked in. Ugh! I really thought it would be a problem but nope, we walked back out there and another young man showed me the way to my car out back, he too opened the doors and patiently waited as I searched my heavily packed car for all the things I thought I'd need for the next few hours! He didn't rush me or stair like some folks do. He carried my bag back to the lounge area where my wait began. Nearly four hours long folks! BUT I had popcorn, caffeine, and free wifi; making it so I could work efficiently at a desk. The place ran around me all morning, every man and woman was treated same as I. I actually watched as an employee, seeing an elderly man with a cane, kinda hunched, limbs a bit twisted, snail walking around, assert her self into his path. She helped him find a place to sit. Got him comfortable, then made him the cup of coffee he was after. I'm surprised y'all. Seriously! I had zero plans of having to get my car fixed, even less plans of needing to spend extra money! My travel day got turned upside down, adding four hours in commute time! Yet some how, the team work Johnson City Toyota perfectly played out, it softened all the edges of the unexpected. I was checked on a couple times, kept up on what stage of the game my car was at. I was offered a shuttle so I could go grab lunch or whatever and even though I passed on it it did make me feel less high jacked! Nice to have options! Check out went just as smooth, I was thoroughly informed of everything they fixed and checked. It was lighthearted and extremely professional. To my utter amazement the bill was a fourth less than I'd anticipated. What?! I know right! That's never happened to me in all my 33 years! I left that place like legit taken care of. It wasn't "stuck to me" They didn't insult my intelligence or try to up sale nonsense. This is the first time I've ever left a place that sold or serviced cars that I was kinda happy I ended up there. Maybe its left over holiday spirit or just maybe a business is doing it right?! From what I saw today on my extended pit stop, those people like their jobs and where they work. They either have appreciation and personal pride in it or Grammys need to be handed out all over that dealership!

I had a bad experience at this dealership. I came to inquire about a Prius. The sales person was…read morepretty humble and nice, but the manager gave me a low ball offer on my 1.5 year old car, over $12K less that what I purchased it for. When I brought it up to the salesman, he just said that they have to make money somewhere. They also took the key to my car and didn't return them until I said the trade it was ridiculous. I then had to ask to get my keys back. I think this is some sort of a scare tactic to push people to buy (note that they didn't even go to my car, so no clue why the keys were even needed). On top of that, I continued getting promo emails even after I told them I didn't want to be in communication with them. When I want to buy a Toyota, I will definitely go elsewhere.

Deceptive sales bordering on fraud. You will NOT, get the deal you were promised. There may or may…read morenot be some fine print that justifies it if read a certain way, under the light of a full moon. You still need to go and let their sales guys spin you. Go on take the test drive, don't check Consumer Reports for the Rogue. Just wait right up until they give you the final, final price... Then walk out. Because driving by in a brand new Toyota will be the best feeling you will get at a Nissan dealership. It was so good, I had to give this place *TWO* stars.

Sales manager asked my pre approved well off 28 yo wife yesterday if this was going to be her…read more"first big girl purchase". Purchase of the most expensive highest mile used Tahoe in the area. She went down the road to Toyota and got a brand new 4runner for just a couple thousand more.

The financing portion was very rushed and I left without knowing what interest rate I'd been given…read moreor what bank financed it. Traven & Ja'Meare were great & Traven was especially helpful in understanding the electronics of the car. I ended up spending more than anticipated for a used car and am hoping I don't develop buyers remorse. Still waiting on the second key fob for the car.

I thought Johnson was just a name, but it's turns out it's a reflection of their whole business!…read moreThey suck Johnson! Bought a car just to find out they didn't leave me with the lug nut key and gave me the run around about it. Told me they'd find a solution and possible mail me one or reimburse me back for buying one. Turns out neither of that was an option and tough cookies for us. The lug nut key is PART of the vehicle in the sale. Not including this is ridiculous and then expecting me to go figure it out on my own is just poor customer service. Failure to take accountability really shows what "Johnson" means in their name. The reviews don't lie. This place blows Johnsons. Avoid it and go somewhere else where they have integrity, honesty, and take accountability for their oopsie's. Oh and it's not just "$25 dollars" It's 50+ to replace that. I should probably talk to my lawyer about this.

I wouldnt buy anything from this dealership from the start our salesmen jaime was a total lier told…read moreus we had to buy the 299 air and the 699 paint coating said it was on the car i proved it was then says well we will have it put on. Told us the loan wouldnt go thought unless we took the paint protection and interior protection and the 299 bs air and the warranty thats the biggest joke. We foudn thinsg wrong with it they tell us wait till you pai t and interior warranty kicks ina nd we will get it done well fast forward a year yeah no pai t coating applied yet had to use the warranty my car still sitting at ford 3 weeks flr some bs approval for repairs and no loaner or rental no call to have paint protection applied or Interior protection its garage and they find everyday to denied claims read all over the net its a stealerships way to rob you of money. I also talked to my bank who gave me loan they never once said I had to have the dealership bs up charge air paint. Interior protection they even said they lied. So my claim after 3 weeks was approved no loaner called and said warranty says loaner or rental whwn claim approved look.at that its the weekend no call back about loaner how convenient. Needless to say dodge is full of liers and im talking to a lawyer to get my refund on there bs paint protection and Interior protection that was never applied or called to get done and there bs 299 air funny when I got home my tires werent even aired up biggest joke dealer there is stay away far far far away there liers and stealership I wouldnt even send my worst enemy there NOT EVEN WORTH ONE STAR​

Jamie Blair was our sales representative and lied to us about a diagnostic being performed, and…read moretelling us what part we needed. Fast forward to us calling another Ford dealership to order the part, they ask about a diagnostic being performed so warranty will cover AS IT IS UNDER WARRANTY, only to find out a diagnostic was never performed, costing us $800+ to fix out of pocket. Instead of using our warranty where it would have costed $100 as that's our deductible. After meeting with the service manager for 2+ hours yesterday and him avoiding us, he was absolutely zero help at all as well. After this, Jamie also has left threatening messages on my husband's phone, and attacking his appearance. If I could give 0 stars, I would.

Excellent experience every time. Tierra in the service department goes above and beyond--highly…read morerecommend Smart Auto!

Bought my car there and Shelly was my sales person. She was amazing! I was disappointed because I…read moredidn't think I'd be able to get the car I wanted but I left in the car that I wanted and I LOVE IT!!! Shelly was very patient (I'm not the easiest person to satisfy) and I tend to sometimes be a little hard on my reviews but I can honestly say that I have absolutely NO complaints when it comes to Smart Auto and their staff. My car was financed and I drove out of the lot in approximately 2 hours of arriving but I test drove 2 different vehicles and wasn't sure what I wanted when I first showed up. The man that done my paperwork and finalized everything(I apologize, I don't remember his name) was great as well. Tyler is also an awesome salesperson to talk to. My son and my sister have both bought vehicles through Smart Auto but Tyler was their seller, he was busy when I first went but I have to say....Shelly done a great job, no disappointments whatsoever!!!! Keep up the great work Smart Auto!!! You are all awesome in my book! I haven't dealt with the service department yet but will be very soon for normal maintenance. I will be posting my opinion on them as well.

We bought a car there with a pre-existing problem and it never got fixed. We didn't know about it…read moretill after the 30 day warranty was up. Very disappointed in this transaction. It was the first dealer we ever bought from and were very inexperienced, and senior citizens. ( We always had purchased cars from individuals previously.) So now we're looking for a different car but the value of the one we bought is alot lower than what we paid for it. (We think the price was too high too.)

Brian has helped my family with vehicles for decades. You can't find a better dealer in the state.read more

So I have been frustrated with a drivability issue with my truck for sometime. I took the truck in…read moreto see if they could pinpoint why it was vibrating so much above 60 mph. They called me back after a couple of hours and said that the tires were the problem and that they could feel it just driving in the shop. After that, I went out and bought new tires for the truck and it still did the same exact thing. After hours of scouting the interwebs, I saw a guy mention the wheel hub centric rings. These are fairly cheap so I ordered some. They were the problem and the techs should have been able to tell me that after paying for the inspection. I don't even think they drove the truck on the highway. Very disappointing.

Don't take GM employee family, mark up than try funny business with the finance, offered 9k less…read morefor my trade than Bachman and we're overall rude.. astonishing when looking at a 60k vehicle. Will never go back.

Everything seemed great. My daughter and I purchased a used 2018 Honda Accord Sedan - no warranty…read more I know! The dealership knew full well that there was a class action lawsuit against Honda. The lawsuit alleges that Honda sold vehicles prone to engine overheating, misfires, and premature wear due to a coolant leakage defect. My grandson, who was with us at the time, has Autism and has to ride in this vehicle. Since my daughter drove the car off the lot a couple of weeks ago, she has had nothing but trouble. Of course, Wallace says there is nothing they can do. :( They should take the car back and give us a refund!!! That is what they should do!!! Coolant leaks into engine components, causing overheating, loss of power, and contamination of engine oil. She has experienced all of the above, including continuous jerking. She visited Honda's dealership in Kingsport and was told there wasn't anything wrong. We will go again on Thursday and see what they say. Stay away from Wallace Imports of Johnson City. She is driving a rental car because she is so scared to drive her own. We are out around 18,000 dollars that we did not have! :(

My daughter took her Subaru Impreza Outback in for a check due to a noise. They diagnosed rear…read morewheel bearing replacements and did the work, job took more time than planned and the shuttle arrived 2 hours late to pick her up. Two minutes into the drive home and the rear caliper on one side was not bolted in place. She drove it home slowly and called them the next morning. They did pick it up the next morning and shuttle her later that day. They said it was a fluke but I wonder. She lost an extra day of work. They also did not listen to the other directions she had given initially so we will be taking it to a local shop to get the other things handled.

I needed a simple brake light change. The price was SUPER cheap, only like 23$!! I was shocked…read morebecause usually they charge like 90$ an hour at dealerships. Everyone was very friendly and accommodating, and it did not take long at all.

we test drove a car and salesman says that's the way brakes are suppose to be and idk anything bout…read moreother cars other than fords. 2 weeks later we take car back and service department says we shouldn't have to pay for the brakes but sales wouldn't do that and I've got the run around for two weeks now. Glen is over sales and is worthless and doesn't listen to anything and only wants more money from you. I will not buy another vehicle from them .