We turned a booring bathroom that needed a Fresh do-over. Bath Fitters wanted $15,000! I showed the…read moresalesman the door. I was looking for a dream bathroom and I was shown "Turkish Travertine " ...Wow! I purchased all the tiles I needed, and 2 weeks later I turned a few square feet into a MASTER PIECE. I also installed the undrt tile heated floors.

I made no less than 5 attempts to return defective flooring --never receiving a promised return…read morecall after 5 separate attempts to 5 different customer service agents.I finally contacted my credit card to which Mary S from Atlanta responded falsely claiming I refused to schedule a return of the product when no agent ever followed up to complete the process. They offer a catch 22 return policy more strict than Lowe's or Hone depot which implies that they are less substantial and more fly by night -- Just check Reddit to learn that my concerns are not singular. When dealing with low Quality Controlled American mfgs like Nucor providing defective product which only shows up after installation or ripping apart the packaging --they leave the consumer holding the bag by refusing to accept any installed product or opened boxes. A veritable catch 22 with a dishonest fabrication of lies by representatives in Atlanta in order to skate by the credit card company protection of consumers They employ a pump and dump strategy after purchasing massive amount of product and work overtime to deflect any attempt at remedy or refund.

I really thought you guys were awesome. I gave you guys the benefit it out. Spent some money. I…read moreneed the shit in my backyard now it's falling apart. It's been nearly 2 months since I've had it contractor came by himself to install it. He said he needed to save money that he could do it himself, I called the Warranty department so much warranty on it. They want to charge me to send another contractor out here because the contractor they hired in the first place didn't do the job correctly. I will never recommend to anybody only because of the warranty it's not backed up. What a shame , waste of money

All thanks to Kurt Schulz hooked us up with an awesome She Shed my husband got me & I absolutely…read morelove it. It accommodates perfectly in our backyard plus the color choices just love it love it & the installing & installations are great as well. Thank you

Everyone is very helpful and friendly! The employee walked me to all the products I needed!read more

Communist much? I purchased a Stihl chainsaw here. This location assembled it. I brought it home…read moreand used it twice on 3 trees about 4" in diameter. Not even light work. Even though I was releasing the chain brake, it was apparently not being released internally. I brought it back to this location and the owner of this Ace told me they had no certified technician here to service a chainsaw I bought very recently from this location and is UNDER WARRANTY. The owner told me they already called Stihl and the other Ace and everything was good to go at another specified location. We left this store and called the Ace that this owner claimed they spoke with. I was shocked when the other Ace told me no one called their location nor do they have a certified technician to work on this product. I asked the Galena Park Ace to help clarify to me all the confusion. The owner of this Ace was very rude and offered no answer. I asked for assistance on finding a certified technician and the owner hung up on me. I had to do my own research with no help from the place I bought it. I find the info with no help from Ace and take my chainsaw to Land downs Moody off I-10. I drop off for them to service. A few days later I get a ridiculous call from LDM that my chainsaw is not covered. I later discover that info on a chainsaw is done by computer and stored by serial number. I ask LDM for the number to Stihl directly. They give some resistance and finally furnish the number to Blue Mountain Equipment. I contact BME and ask some very direct questions. They in turn say that doesn't sound right, they make some phone calls and get back to me the next day. BME tells me to go pick up my chainsaw and take it back to the place I purchased (Ace) it for a full exchange for a brand new chainsaw no charge to me. I return to LDM and the coordinator there decides to take it upon himself to give me a lecture, tells me he really didn't like me going over his head to get my issue resolved. WTF? Seriously, you are not happy that a customer got taken care of? Collusion much? I was completely insulted and get my chainsaw and leave and head over to this Ace. Upon my arrival I can feel the tension from the owner who goes in the back to avoid helping us. Then has the nerve to send some cronies to exchange it and then tell me this is the LAST TIME THEY WILL SERVICE the chainsaw I bought from them and is still under the factory warranty. They then proceed to shorten my warranty from 24 months to around 22 months without my consent. I return 1 week after this fiasco bc they are close to my house and I go in to buy a chain for the newly replaced chainsaw. The chain I correctly installed was not sharp at all, it was used and resold. I immediately brought it back along with my original chain and got a replacement. They gave me a refund and the owner then had the nerve to tell me I wasn't allowed back in store and I shouldn't have been allowed in to purchase the chain. WTF? Seriously, I never did anything wrong except spend money at THIS ACE!!!!! I will not ever go back! Not even for a screw. DO NOT SPEND YOUR MONEY HERE. They are not only not customer friendly but they do not honor legal obligations as a vendor. They have fired all their knowledgeable staff and probably still don't have a Stihl certified technician but who is assembling their Stihl products? A non-certified technician! Stay away from this business, they will go out of their way to rip you off and take advantage of you and if you catch them, you are the problem. Not worth the problems.

We reached out after Ikea lost our reservation for their installers to work on our kitchen. That…read moreturned out to be a stroke of luck as we found Tony at Assembly Worx! Not only are they efficient, professional and friendly, they were able to find extra space that the Ikea planners missed. They gave us cabinets where the plan called for filler panels. The resulting kitchen is a dream with loads of space. We'd have recommended them to multiple friends and family!

They do a really good job larry is amazing! future projects. They do a specific detailed Job!read more

We needed a piece of wood to be fabricated to replace a missing brace on an old wood stool made in…read morethe 1960s. They had just the right kind of wood-red oak. Also we have an antique wood chair that has spindle legs and cross pieces. One of the cross pieces which was a brace had split badly. They had matching wood and made a spindle replacement for it. We had had it for 25 years after my great aunt passed away. And it was 100 years back then. Rockler woodworking and hardware is the place to go!!

Great place, great folks work there, and classes are great. These are the best tools for…read morewoodworking, and not sure of another place to get the hardwoods for fine woodworking.

They are a wholesale place but will tend to your non business customer needs. I came for a PEX…read moreadapter for my home remodel that my plumber needed and they were fast and friendly. This is where the pros have been going for at least 40 years.

Came looking for all metal kitchen faucets. They had 2- I…read morereally liked but $900 and $1200 for a kitchen faucet is out of the question. (To me that is just crazy!) Nice store but I will keep looking.

I had to replace the outlet in the shower and they had complete knowledge of what was needed and…read morehelped answer my questions.. ordered my part and it came in within the week and solved my problems.. Thanks

Mr. Crump at the counter is a very helpful, creative problem solver not to mention quite the…read moreconversationalist. Thanks again! Johnson Supply referred me here for a challenging HVAC condensate copper-to-PVC problem. Space city, we have lift off.

UPDATE: Wesley failed at every step, but after having an…read moreappraiser walk through and determine this was an installation issue, we finally got the bathroom, part of the master, hallway and stair header replaced and properly installed. It took half a year to get to this point.

Wesley was a really professional sales person. He wasn't your sleazy high pressure salesman. He…read moreexplained everything and helped us every step of the way. Installation looks beautiful and we are very happy!