I love Jollibee, they've got the best chicken but this is the 2nd time this has happened where my to go order of 6 pc bucket of chicken only has 5!! Wthell! I don't order here often as I don't live around the area, but the first time I thought maybe it's just an honest mistake but the 2nd time?!! I have ordered 20 pc bucket in the past so now I think maybe those were missing a piece or two as well. Either they are doing this on purpose or the employees don't know how to count. Count your chicken if you're ordering for pick-up. For non Filipino folks people complaining about the spaghetti, just know they DO NOT make Italian style spaghetti. This is Filipino style and that's why the sauce is different and sweet. read more

Service was very friendly and speedy. Even in the morning, they had a lot of customers including myself! Because I've always eaten fried chicken at Jollibee, I decided to try the Yumburger. It's pretty good. It's small but good. I also had to get my other staples like the adobo rice and peach mango pie. read more

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Why did they think that they could even make spaghetti it taste like it came out of a Chef Boyardee and why is the spaghetti sweet This was a big waste of money gross read more

To my surprise this place is very popular with the locals. I came here for some food after I had a bad experience at a nearby restaurant. I was starving! This establishment was so busy but the ladies working the counter were on their A-game! It was my first time at a Jollibee and the cashier was very nice and helpful. I ordered a 2pc chicken combo with mashed potatoes and a drink. It even came with a pie for $15.00. That's pretty good. The chicken was crispy coated and the inside was perfectly tender. Mash was ok..and the side gravy nice with chicken. The mango peach pie was a nice addition. Nice and warmed. I'm not always a fan of fast food but this was pretty good. I can see why it's a favorite and a good deal for the amount of food you get. read more

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We walked in the door and up to the counter. I explained to Sheila that it was our first visit to Jollibee and wanted help with our order to go. Having been a Restaurant Manager for both Taco Bell and Pizza Hut many years ago and having eaten out for the past 50 years, I have a pretty good grasp on quality customer service, suggestive selling and up-selling. Sheila started by suggesting a combo meal. I told her that we wanted to try the Fried Chicken as well as the Spaghetti. She then suggested a Six-Piece Family Meal that would also come with Spaghetti and three Fruit Pies. If we wanted, we could upgrade it to Ten-pieces. She also asked if we wanted drinks. I did not, but my wife ordered a Pineapple drink. By the time we paid for our order and were handed a buzzer, our order was ready. Service was very efficient and friendly. When I couldn't decide regular or spicy, Sheila suggested mixed. I'm apparently not very good at ordering at fast food restaurants that I'm visiting for the first time. At a sit-down, I'll peruse a menu until I figure out what questions I want to ask. At an ordering counter, I also try to be mindful of others waiting in line. Our order was placed into two large paper bags. One with the Spaghetti and two containers of gravy. There were also plates, napkins and plastic ware for three, which is what we asked for. The other bag contained our bucket of chicken. We had already had lunch, but were in the area, so we figured we'd have Jollibee for dinner. When we got home and unpacked our order, I began to see where I had failed. We both prefer Dark Meat over White. Forgot to ask. When checking their website, it appears that most locations only serve Dark Meat, so we made out there. Why do we have two containers of Brown Gravy? Is this normal? Was there supposed to be Mashed Potato under the Gravy? Were there supposed to be two containers of Mashed Potato? Turns out that with further research, the gravy is often included in locales with high Filipino populations. At other locations, it has to be ordered and paid for. Some articles also stated that some Jollibee's do serve White Meat. Overall, how did we like our food? The chicken pieces are large, well battered, and super crispy. We did not eat it while it was hot and when we tried it, the meat was dense and a tad dry. We got Original and Spicy pieces. The Spicy was not overly spicy just as Sheila had said. We haven't tried the Original yet. The gravy is a simple, slightly sweet and seasoned with pepper. Perfect for dipping chicken or poured over rice or mashed potatoes. The Spaghetti is interesting. Definitely sweeter than I prefer, yet also slightly peppery. Ground Beef, slices of Hot Dog and a sprinkling of cheese on top. The Pies are super crispy. I had them at room temperature and imagined that they would be even tastier if I had reheated them first. The flavors were decent, the Peach-Mango more Peach forward. When I did my research post-eating, I found that Jollibee has an app where you can enter your receipt code and earn 10 points for every dollar spent, excluding tax. The minimum redemption is 200 points to get $2 off a Single Bucket and the maximum is 900 points for either a Deluxe Chicken Sandwich or an Angus Cheeseburger. Then I read the text that read Expires after 30 days. Oh well. Useless for me. My overall opinion is that the food is okay but the flavors too different from what I like. While I might return if someone else suggested Jollibee for a meal, it would not be my choice. read more

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Came here after dinner for some dessert! Got a few ube pies. They were piping hot!! Lots of filling and the filling actually spilled out and it burnt my daughter's hand! So be careful ! read more

Jollibee - Ube Pie - Fast Food Near Me - Union City, California

Jollibee has very solid fried chicken, both classic and spicy. The spaghetti is quite smokey and good to have as a small side. The pies are packed of filling and are delicious too, however, I can only eat a small bite. read more

Surprise surprise!! Food has improved but their service needs work!! Been going here on and off since it's just here... They recently just renovated their restaurant. Looks great outside and still looks a little updated on the inside. Plenty of parking. Plenty of seats to eat inside. Always crowded and long lines inside and at the drive-thru. Love that they now have spicy chickenjoy and good with gravy. Our family usually orders for family gatherings. Sometimes it's really spicy. They finally have ube pie but it's ok. I still love their peach mango pie. Sandwiches are pretty good. Only ok on spaghetti. I don't like sweet spaghetti. Now ...Service here is still TERRIBLE!! Every time! Today was the worst out of plenty of times. You would think with the remodel, the service got better. They are slow. Distracted and should only concentrate on the one in front of you but these people are nosy and easily distracted like their manager. Manager does not help in certain situations. They need to regroup or figure out a method to this madness. Majority of their staff are also a little order. Not saying that is the problem only but management needs to be directed on what to in crowds. They are scattered. I waited 15 min standing in line for one customer then another 20 minutes for my food. The line behind me went out the door! It was so much faster in drive-thru. I will never go inside to order. (Shaking my head) [88R,2025] read more

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Trying the Korean bbq chicken sandwich, it's spicy to me. It's advertised as a bold kick of heat. When we came in the line was so long and I didn't like that when it was my turn and I was about to pay for my order the person that was behind me was helped on the register I was on so I had to wait but I was waiting anyways because I was told a 20 30 minute wait since it's a special I was given a buzzer and asked if it would go off if I got to the shop behind but he said no The wait wasn't 20 30 more like 10 maybe 15 We also got the spaghetti because my kid likes it I'm not here often but we usually stop by when visiting family FYI I noticed yelp added all my photos from past days to this review about the Korean bbq chicken sandwich I thought I had left a review before read more

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First time here at this location There is a drive through but I opted to walk in and order. Parking is easy to come by . There is indoor and out door seating available Ordering is easy Customer service is friendly Prices are reasonable Food is good My little loved the adobo rice Chicken is fried well and taste so good with gravy Only draw back is you have to ASK for napkins as none are readily available Inside could be a bit more cleaner Parking is easy to come by read more

Jollibee - Fast Food Near Me - Union City, California

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I hate that the chicken dippers are always a struggle to order. Either they tell me they dont have it or I have to wait like 15 minutes. I also hate that they don't serve corn anymore. They have new construction inside so its clean and looks pretty big. Parking is shared and a lot so you should never have any issues. They do have a drive thru. The staff is ok for the most part. Chicken is always consistent. But the rice is sometimes dry. The soda options suck, but most people get the pineapple quencher. In my opinion the chicken is whatever without the gravy. THE GRAVY MAKES THE PLATE. My rating is harsh specifically because of the chicken dippers and corn inconvenience. read more

I love me some fried chicken, and when Jollibee gets it right, it's honestly top-tier. The wait times here are consistently bad and wildly inconsistent. We usually come during normal hours, and whether it's the drive-through or dine-in, it's a gamble. Multiple times in the drive-through, after paying and already receiving part of our order, we're asked to park and wait while the rest is finished. Dine-in isn't much better - it routinely takes 20+ minutes to get food, and it often feels like orders are forgotten while others are prioritized. They almost always offer complimentary pies for the inconvenience. But honestly... I don't want free pie. I just want my food in a reasonable amount of time. read more

Another dismal 1 star experience...horrible customer service...drive thru experience turned out to be wait 10 minutes in the car, forgot my fries that I paid for...had to leave my car to go inside to retrieve I only to have some lady with headset slammed fries on counter with "HERE!"... wtf? U ain't doing me no favors, I paid for those fries that ur omission forced me to turn a drive thru into a walk in...unacceptable and embarrassing for Jollibee to continue business like this read more

The service is TERRIBLE!!! I ordered only 3 items in the drive thru, mind you I had my kids with me. They made me park and wait in the parking lot for 30 MINUTES in the heat. I saw the cars behind me get their food quicker. My kids were tired from school and hungry. I went inside to find out they didn't even start preparing my order. 30 minutes for 3 items????? They got one of my items wrong as I ordered spicy chicken and they only gave original. Me and my family will never come back! The absolute worst. read more

Haven't been to Jollibee in so long. Since I was in the area, I decided to stop here with a friend back in October. We got to try out the new KATSEYE special. We ordered the Korean BBQ with rice. I wouldn't order this again. The chicken was covered with a sweet and spicy sauce, I wasn't a fan of how the chicken tasted. The original chicken is still the best one to get. read more

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Wow! They are still in renovation, what happen? Management? Oh well, first off the service is good, well organized, same employees. Now, they open the dining and they closed the drive thru. Food service is in order, the restroom i have not bother to use it. They have the same concept, i did not know why they did not change the concept or set up so it will give you a good vibes. Employees! I might comment in the dining area on the far left, sometimes they are a bit loud. read more

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This Jollibee is located in the Union Landing plaza. Parking may be a bit hit or miss, but there is usually parking scattered around. The drive-thru here is a nightmare, so I recommend ordering online ahead of time and picking up closer to the pick-up time. I usually get the Chickenjoy combo with 2 pieces of their Chickenjoy (legs) with gravy mashed potatoes, and rice. On my last visit, I opted for their Chickenjoy with palabok instead. The chicken was a thigh, which I did not care for, as it was dry with not much meat to it. The palabok tasted a bit off and made my stomach hurt a bit. Next time, I would probably stick with my usual. read more

This location is currently going through some massive reconstruction so the drive thru is currently not available. The redesign looks cute so far. Service is great. I honestly don't care for the gravy, but I know a lot of people do. Maybe I'm one of the few Filipinos that don't like the gravy. Or the spaghetti cause it's the sweet spaghetti. haha, but if love that, then this is perfect. I do love the chicken and the mango pie! read more

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I really wanted to see what the hype is with Jollibee but it was not that great. Chicken was bland and the gravy is what makes it but the gravy was luke warm. Adobo rice was dry, mashed potatoes were basic, fries were hot and lightly salted. The biscuit was warm and buttery. Ube pie tasted artificial but the peach mango is a must. They are always busy and there's a wait if you go inside but drive thru is more quick. Overall it's okay overpriced chicken. read more

Ordered on line since it's convenient and supposed to be faster . Came during my lunch break which is around 1pm and went straight to drive thru and there's no cars there. I told the staff that I have an online order, then I was told to come back since my order wasn't ready yet.i was in drive thru. No one else was there but me. I was like WTF? I went straight to the window and asked for clarification. Another staff member apologized and got my order ready immediately. They need to train their staff better. Food's always good . read more

They recently went through some renovations, so it has been awhile since my last visit. Their signature chicken is still great! There are always at least two cashiers working the front making the lines move along quicker. Interior is always neat and clean. They don't insult your intelligence by serving smaller pieces of chicken like KFC does. read more

Love.... Love.... Love.... Everything on their menu is flavorful and I highly recommend. Even the drinks are delicious! read more

Got the free plushy for the grand reopening today Just had to spend $35 and the plushy was free Got the c bucket on the menu It has 10 fried chicken 3 sides And for a soda with it So good read more

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Slimy uncooked chicken, they need to fix how they prepare the chicken. Came to try it again after a few years and the chicken is still slimy with no improvements. read more

The Philippines Baseball Group stopped in after a local game and had an amazing time with great food and service. We had over 30 players and the staff handled us well and didn't take long with serving our delicious food. Many of our players hadn't tried Jollibee, but we're glad they did and are asking to come back! read more

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I still don't know why this place has a low rating! I've never had a bad experience here at this Jollibee! Can't go wrong with the two piece chicken (spicy) with adobo rice and a pineapple quencher! I just miss the 24 hr drive thru read more

Um I don't know why so many negative reviews but each time my family and I have ordered from here it's always good! The chicken is a no brainer. Voted americas best fried chicken, it's always good, because it's crispy and delicious with rice. The gravy is delicious for dipping this chicken. The palabok is good for being fast food and the spaghetti my family loves. I'm so glad we have one of these restuarants near us because it's such a hit for family get together and potlucks. read more

I'm not a fan of sweet spaghetti... unless it's Jollibee Spaghetti. My son, who's a picky eater, really like their Spaghetti too. Of course, our order will not be complete without Chickenjoy. The restaurant is still under renovation, at least their drive-thru is open. read more

Jollibee - We always order a bucket of Chickenjoy and PJ for me! - Fast Food Near Me - Union City, California

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They've been renovating this location for a while and it really looks modern especially the inside. Pretty much the structure is the same except for the design. This fast food chain seems to follow how other fast food places are approaching into a more modern style of their restaurants. They have their old structure for decades now and I thought that it was time for it to get renovated. And this is usually the location I go to when I get Jollibee and will be coming here more. read more

Jollibee - 2 Pc Burger Steak w/ 1 Side - Fast Food Near Me - Union City, California

I've passed by Jollibee more times than I can count, always curious but never quite making the stop. Well, that changed when my job ordered it for lunch and let me just say, I was pleasantly surprised! I had the spicy chicken, and wow crispy, juicy, flavorful, with just the right kick. I wasn't expecting it to be that good, but it delivered. I also got a chance to try the spaghetti, which threw me off at first.. it's sweet, with what I think were hot dog slices mixed in but somehow it just works! Super different, but honestly really tasty. This was my first time, but definitely not my last. I'd choose Jollibee over some of the more well-known chicken spots any day now. It's giving comfort food with a twist and I'm here for it! read more

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Best Jollibee in the bay area, very busy place and has great customer service. The chicken here is always juicy and crispy. Love this place

Have been going to this location since I was kid and always received great service. Placed on order through doordash the other day when I was sick and unable to leave the house. The wrote the most uplifting message on the bag, which was much needed after a rough week physically and mentally. Top notch service, love this place so much! read more

Jollibee - Fast Food Near Me - Union City, California

Quick service. Line was long but staffoved very fast. Food was so good. Chicken was crispy and tender. The spicy is my go to since I like spicy. Good amount of heat. The meat was juicy, you can tell they brine it beforehand. Adobo rice was also very good. Garlic taste and bits of meat in it. Get the gravy with the chicken. The dessert pies were amazing too. Choose from ube or peach mango. Can't go wrong with either. 5/5 for food. 5/5 service. One of the best fast food joints out there. read more

It' was my first time here in this location, need a little bussing on the tables... service was good, friendly staff in the front. Palabok was bland though. The chicken was ok but the gravy is on point. read more

Went through drive through to order a 12 piece chicken bucket. Drive through lady told me that it would take "5-10 minutes" for the chicken and to wait in the front. I waited in the front for about 15 minutes when a guy came up to my car and said "you're waiting for the chicken?" and I said yes and he said okay. ANOTHER 15 minutes pass and I have to go inside to ask them for my chicken, they said they're still cooking it. I don't get my order until almost 45 minutes since i ordered it in the DRIVE THRU. Does chicken take 45 minutes to cook? read more

Tried Jollibee for the first time, and I was impressed! The fried chicken was extremely crunchy and delicious. The mac & cheese was tasty, and I absolutely loved their little pies I had the Ube pie, and it was something different but really good! The staff was very friendly and patient, even with how busy it gets. Despite the crowd, the location was clean and well-kept. I'll definitely keep coming back it's a great spot with amazing, super crunchy fried chicken! read more

Service has been extremely poor!! I've heard good things and to my surprise it has been awful. I went thru the drive thru and then after I pay I'm told go wait up front for the drumsticks they need to cook for 10 more minutes.. then I have to go inside to check on my order after 12 minutes and surprise now I have to wait longer for the tenders now another 10 minutes and "they'll bring it to my car"and after waiting another 15 minutes I go inside once again because they never came to bring my order, then another couple minutes I finally get the food and just all around disappointed and very much never coming here or recommending to anyone. Also I cannot eat cheese and I ordered no cheese and yay one more surprise CHEESE. Do better please like I spent over $40 dollars and I spent about 1 hour total and didn't even get to eat the burger I wanted to try. read more

Jollibee - Fast Food Near Me - Union City, California

Stopped by the Jollibee in Union and tried their spicy chicken... wow, super juicy and packed with flavor. Totally get why it's rated number one for fried chicken. The skin has that perfect crunch and the spice hits just right without being over the top. Honestly, way better than I expected. read more

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Haven't been to this location for a bit, but beyond disappointed at the fact that my order combo had cold fries after driving out of drive thru. Also the quality of their pineapple drinks are beyond watery now. Lastly, quality of their cups are beyond fragile, the cup itself broke on us after bringing home. Not sure why quality went down this much, but this is beyond unacceptable. read more

Their fried chicken is very soft, juicy and very delicious when hot. But when it's cold, not as good. If you like Filipino spaghetti, this is the best place. Service is slow, specially when the place is busy. I suggest you sign up and order online at jollibee foods.com before you go to the restaurant to get your order faster ( plus get discounts) even when dining in. That's what I do and we get our food faster than the ones who order in the restaurant. Order the 12pc Chickenjoy Meal Deal, it's a good deal for $27. And if you sign up for their rewards program, you can get points and discounts. The place is clean. There's plenty of parking. read more

Jollibee - Fast Food Near Me - Union City, California