Jon Wayne and team are always very professional and courteous. They do top notch work every time they come and always provide great details on how to continue keeping our A/C in great shape. I appreciate that they don't pressure me in any way to buy something and break it down it what should probably be done soon and what is nice to have. read more

Zero rating if possible. Bought a outside unit 6 years ago and noticed it was making noise,but the a/c was still working,so i decided to be proactive and have it looked at before summer hit so we wouldn't be without a/c. Thinking it was still under warranty i called Jon Wayne. Turns out they tell me a capacitor went out and i only had a 5 year warranty on this Bryant system they put in so it would be $357 to fix. Mind you my a/c was still working,just making noise. The wife said he just took the check and left after repairs. I get home to a 81 degree house after 12 hours work. She doesn't understand the controller so she put up with the heat till i got home. Also she has bad health problems on top of this crap. I called back and they sent the same guy out. When i got home i found the controller left on fan.....for 6 hours till i got home! He got there and said the a/c was working fine when he left. So i told him how is that possible when it was left on fan and my wife said you took the check and left? Never went upstairs to reset the controller? So he came back and said the compressor grounded out. Of course i blew up. Long story short they declined any responsibility and said it would be $4100. Had a second opinion done. Found panel with the wiring with signs of being shorted. Even cracked the plastic cover. I was standing right there when he removed the cover and saw it. He showed me immediately. He said that would cause my compressor to ground out. He spouts on his commercials being from San Antonio, but rips them off. read more

Just had a complete new AC system installed to replace my original system. Had 3 estimates and by far Jon Wayne was most detailed and professional with no pressure sales tactics. Best move I ever made. New system is quieter and saving me money on electric costs. All at a very reasonable price. Install went quick and no mess left behind. Highly recommend. read more

On time, professional, and descriptions/explanations are thorough + easily understood. Both AC and heat are significantly less expensive than with my previous unit. Scheduled maintenance is very helpful - I do not worry about problems with the system. I am extremely happy with Jon Wayne and recommend them most highly. read more

Had a great first experience with this company. Tony Ruiz came out at 10pm to check out an issue I was having with my kitchen lights. He was very thorough and professional and I definitely appreciated the late visit because I was nervous there would be a problem while I was sleeping. He made sure everything was running like it was supposed to. Great service I will be calling this company if I ever have an issue like this again! read more

My husband and I have been loyal customers of Jon Wayne A/C company. We never had any problems with there service till yesterday..we were told that a technician would be coming to our house regarding our water hester and A/C. Because my call came after 5:00 I was skeptical that someone would show up, well they didnt..Not only did they not show up but the technician claimed he called..no call was received..Im very disappointed by their lack of concern for loyal customers. read more

This company must have mostly first time customers. Can't imagine them having any repeat customers. On two separate occasions, I scheduled a service call with them. Both times they called on the morning of the appointment to cancel. They didn't even offer to reschedule a third time. They obviously didn't want my business. All talk (as reflected in their tv ads), no do. read more

They are just awesome! I have used them for numerous plumbing issues amongst other things. They also installed my a/c system. Their customer service just can't be beat: courteous, polite, and knowledgeable. They wear booties over their shoes to protect tracking anything in my home and even clean up after which I appreciate. I have been using their service for about 8 years now and will continue to use them in the future. I highly recommend Jon Wayne Heating & A/C and in fact, have told many people just how great they are. read more

I could not agree more with the previous review. Be very careful when using these guys as a matter of fact I would say don't I called them a few years ago because the ac went out and liked the name and the guy on the phone sounded nice and told me about them being honest and dependable as most people associate then name with the actor and honesty and integrity. It turns out the problem was a circuit breaker had gone and the tech telling me how dangerous it was and how it needed to be replaced and that he did not have one but would go and get one he showed me the price and I was blown away over $300 but not knowing any better I agreed. Then came the push to use there quarterly ac service. Which I declined . Come to find out that they charged me over $200 dollars for a part that costs $40 at home depot. Run a mile from this company read more

I called Jon Wayne because my unit was not producing cool air in y home. i paid the technician $175.00+ and he did not do anything except for telling me I need a new unit. OK, great! But why take them money for no service provided. Maybe it is time to get a new unit, I asked the technician how much will it cost me to get duct work. He quoted me, over $10,000.00!!!!! The quote for a new unit, I think Carrier brand, at the low end $19,000.00, he sent me other quotes $30,000.00+. Seriously? I like in a high scale neighborhood and every time I request anything from yard work to plumbing issues, these companies tends to run up the price. How do I know? I own a home in a mid-low end neighborhood and the prices are night and day. Luckily I know how to install HAVC and was planning on doing the installation myself but just wanted to see companies trying to advantage of people. Please do your research on HAVC because for example American standard and Trane are from the company. After doing more research, majority of the A/C unit parts, replacement part are produce by one company. The working components of a A/C units are relatively the same. Only the price is different. read more

Spent 15 minutes replacing a $25 part and when I received the invoice in large letters it said "no warranty or guarantee"! What kind of business doesn't guarantee their work at least for 30 days?! read more

The technician came earlier than the appt time which was good. My call was for a seasonal tune-up. I have 2 systems therefore my rate was $59.00 each. Technician was courteous and wore a mask. My only real concern was how expensive this company appeared in its pricing. I expected to have freon placed in both the units, but placing freon (of any amount) is not part of the tune up service; therefore it is a separate charge from the tuneup fee. $90 a pound is what is charged. The total amount is confirmed as they actually get on the system and start pumping freon. My bigger unit needed 4lbs, my smaller unit looked ok so went with only filling the large unit because this is getting expensive. Allegedly my coils cant be cleaned because the grates are glued shut? Never heard of that and will most likely play with this myself this weekend. They blew out my lines but could not guarantee that the flush was good because of the way the pipes are run. Guess they go in a T shape and they recommended to add valves? again never heard of this being an issue. They also recommended a flood protection system. By this time, I just wanted my tune-up and freon and for that I was already sitting at 400+ dollars before tax. This company has been around for a while so I was hoping for a better first impression especially in the pricing. I own another house and have done this type of service numerous times, its not cheap, but these prices seemed a bit more expensive. I will shop around a bit more next time. read more

The customer service manager called me this morning and said they would send over a tech to revise. They sent the same tech which from the beginning asked if I had purchased the warranty. I said no and then he said that it would be $197 for a diagnostic. He implied that because I added a cover to the outlet I was the one who ruined it and that why hadn't I called earlier. I thanked them and will call someone else. Original service was performed in April and I called in May. It would of taken the tech 15 minutes to replace the outlet and provide great service but it seems that is no Longer a priority. The tech did step out to van so it seems he did get approval from superiors for outcome of this visit which shows that the poor service and lack of warranty is systemic. I wish the nice lady over the phone would have avoided me further humiliation and just not sent anyone and let me know R,s policy is as is no warranty.This was a 30 minute fix tech was over as a courtesy it should of been fixed instead of all this back and fort. It has now been taken care off by another company and took less than 30 minutes. I am thankful that I am only out of 300 as I see in all these Yelp reviews that people have much bigger issues. read more

I was quoted by Jon Wayne $3,300 to replace our evaporator coils. Shocked by the price, I asked the service technician to give us an itemized quote (parts and labor separated out). He said that he couldn't do this as this was against company policy. I then called the office and customer service assured me they would get our tech to send us an itemized quote. The technician called back telling us the same thing. I then called to speak with a manager and was told they wouldn't give us a quote showing parts and labor as this was not how they did things at Jon Wayne. Per the a recommendation from a friend, I called Air Texas. They came out and gave me a second opinion free of charge and only charged us $1,500 to replace the coils. Please be very careful when doing business with Jon Wayne. Do your research and know how much these repairs should cost. I suggest they present quotes with parts and labor itemized to serve as transparency for the customer. read more

Last week my ac stopped working and a tech from John Wayne came out to fix it. He was right on time and even called ahead so I was expecting him. After checking over the whole ac, he pointed out several problems it was having as well as the immediate issue, which was that a lizard had shorted out the electric on the outside unit. With each issue he talked about he showed me the part and took photos as well. After he checked everything he gave an estimate to fix each part individually as well as gave a quote on how much it was to just get the system going again as well as a quote on what a new system would cost (my husband had requested that info) which I appreciated. As it turns out my husband decided that we should consider getting a new system and got several quotes through the week and John Wayne was the best deal. So this coming weekend we are getting a whole new ac installed and I will update if I have to change my stellar review. The tech has gone above and beyond making himself available for any questions and stopping by to fill out paperwork too. I would definitely recommend their services to others. -UPDATE: I just had my one year service checkup and am absolutely glad that I signed up for the club membership. A small monthly fee is definitely worth the $396 in savings that I had just from replacing the UV light, filter and an outside coil! The technician who cam to my home was professional, friendly and helpful. I am very glad to have chosen Jon Wayne for our AC and water heater needs. read more

Just wanted a tuneup on my ac, took 2.5 hours to complete. 15 minutes after technician leaves ac isn't shutting off and house is freezing. Call Jon Wayne to get someone back to fix it. After 2 hours of back and forth operator says she can't get anybody tonight. So I have the option to run my ac all night or no ac until tomorrow morning. Never will use them again. read more

Overpriced, deceitful, and negligent. Stay away!!!! Plenty of other plumbers in the San Antonio area. Don't fall for their slick and flashy marketing. After dealing with the manager Mark, I adjusted my review. He "did the right thing" despite not acknowledging that the initial job was handled poorly. That said, they are still extremely overpriced. Where most plumbers charge an hourly rate approx $80-100, seems Jon Wayne is Ala Carte with the simplest of jobs still double that for 15 min jobs. read more

Let me start by saying that our initial problem was that our outdoor unit would turn off in middle of the night and never turn back on (no matter what we did) until around 3-4 in the afternoon. We also pay monthly to be a "valued customer" and have normal services done. 1st visit 5/17/19- Juan came out in the afternoon after the unit had came back on, and still evaluated the problem. He suggested that we replace thermostat, stating that our thermostat just wasn't reading correctly. 2nd visit 6/2/19- Juan came out again. It did take a while to buy new thermostat, so we called to have them come install. He then stated that our unit outside was not working because of a low voltage wiring. In the invoice he states that he took apart wiring and fixed the short in the system. Now, reading his report in the initial visit he stated that our unit was three years old, then this 2nd visit he states our unit is five years old. This visit we paid for the fixture of the low voltage. 3rd visit 6/3/19- Unit outside still going out at night and then not coming on until later in the afternoon. Robert has come out this time upon request of a different service guy. This time a time delay was noted on the outside unit, stated possible vault in outdoor circuit board, but no mention of a low voltage problem. (recommendation) Circuit Board- $628, High voltage distribution system- $238, and and surge protector for outdoor unit- $478. 4th visit 6/5/19- Unit still not working. (same issue) Ryan came out this time. He noted an electrical fault in outside unit, and low voltage problem again, which was supposed to have been fixed by Juan on the 2nd visit (according to his notes). This visit we had them replace the circuit board (which turned out to be under warranty through manufacture), and the fixed low voltage wiring. We paid $300 for this visit for parts, warranty processing and labor. 5th visit 6/6/19- Unit still not working (same issue) This time we asked for a supervisor and was sent Jonathan. Who diagnosed it as the circuit board, again this time stating a high voltage causing it to troubleshoot. He replaced the board, and after explaining everything else he did not charge us for labor this visit. 6th visit 6/10/19- Unit still not working (same issue) This time we had Jacob arrive. The problem now was that the unit had turned back on and he noted he could not recreate problem and he reprogrammed our thermostat. 7th visit 6/11/19- Unit still not working (same issue) This time Jacob came back out. He says the control board was not working properly. We have already had the control board replaced twice now. He states a low voltage problem in wiring, which also has been noted was fixed twice now. This visit he quoted us a - $1,700 bill. After seven visits we decided to call for a second opinion. The guy came out today after the unit not turning on at all after the day that Jacob came out last, so two days with no ac, 87 degrees. The guy comes out and turns out that out outside ac unit was never turned back on properly by Jacob and we did not know because it was on the inside of the unit. We talked to the highest manager at the company that would pick up the phone after asking to talk to the manager for two days, that's why we waited to call a different company thinking the owner would fix the problem after seven visits and no resolve. Nope, this company is about money, not the customer satisfaction, or quality of work. read more

The tech that came out to install a water faucet for my kitchen did a horrible job it started to leak again 2 days after he left I called the office in which the lady was rude question me asking how come I didn't bring it to their attention sooner and then she smacked her lips on the phone saying she let someone know but didn't give me no time frame of what's going to happen .. Now I gotta bigger problem the water got into the wall from the kitchen faucet leak causing my wall to mold big headache thanks John Wayne for the screw up read more

Terrible. There bid was 10 times that of anyone else, tried to sell me a new unit My unit is 2 years old. Said it was installed incorrectly so have to redo the entire duct work Another company came on made adjustments and was ten times cheaper. Would,not recommend to anyone. read more

After taking PTO so I would be home for my 12-5pm appointment, I got a call at almost 8pm letting me know that the technician would not be able to come out because they were too busy with other customers. But I was welcome to pick another weekday for them to possibly come out again, maybe, if they found the time in their busy schedule for someone with a pre-paid 10-year service plan. My only suggestion would be, if you absolutely MUST use Jon Wayne, don't pre-pay for your service plan. They give preferential treatment to people who will pay them that day, rather than to those whose money they've already taken. I've had my a/c unit for two years now, and this is the second year in a row I've had an issue with my annual service appointment. Last year they gave a similar excuse, so it must be something they're trained to say. After waiting six weeks for this appointment, it's a tough pill to swallow that I've been sitting here waiting for 8 hours, only to have to wait a whole week longer. I cannot stress enough how poor their customer service is after they've already sold and installed their equipment. "Need a new a/c, we'll be there in an hour, seven days a week! Need it serviced, we'll be there in 6-8 weeks, Monday-Friday, during YOUR work hours! That's the Jon Wayne Way!" read more

At the end of a hot day in August 2013, my AC stopped blowing cold and by 7PM it was 80 degrees in the house. I called the number on my AC unit from when it was installed, and Jon Wayne Heating and Air Conditioning answered, as they had purchased the number when the other company went out of business. They could not come that night but could send a technician to perform an 'evaluation' between 8AM and Noon the next day for $29. I agreed. The next morning, the AC unit was mysteriously working again, and the house was back at 72 degrees, but I still wanted the evaluation. The Jon Wayne AC tech showed about 12:20PM. I was anxious, as I had a meeting scheduled in Austin at 3PM, and needed to leave town by 1:15-1:30 at the latest. He spent 50 minutes in the evaluation, then showed me that my AC unit was very clogged inside, and used a geiger-counter kind of mechanism with lights to say I had an area leaking freon, so the real need was to replace the entire coil. He said he needed to go out to his truck and arrange an estimate for me. I let him know I needed to leave, soon. While he was estimating, I called my realtor, as I planned to put my house on the market the following month. The realtor said if the coil replacement estimate was more than $900, to call his source, and he gave me an alternate AC contact. I also looked online for coil replacement costs, and the consensus was that depending on the size of the unit, it can run $1000 to $2200. It was 1:15PM and the Jon Wayne tech had not come in, yet, so I went out to him. His estmate was for $4225! As this was more than twice the highest I had seen in my research, I paid the $29 and sent him on his way. He did offer a simple 'air movement' service for $1260, before he left. I called the realtor-referred AC person, and he BURST OUT LAUGHING at the quote for coil replacement from Jon Wayne Heating and AC. He sent a tech out, who also evaluated and quoted me $430 to remove the unit and completely clean it out and re-install it, and said since I am selling, that should be fine. If I wanted to replace the coil, the total, including cleaning, would be $860. I scheduled the cleaning and they arrived on time and the unit is working perfectly. BEWARE Jon Wayne Heating and Air Conditioning having you at their mercy on a hot day when your AC is out! read more

I spent almost 10k on new system and I ask to have my duct work looked at and the technician said it was ok I need maybe get a duct service to check it I am missing something here my duct system in my house is shit and they couldn't fix it why is my home still not cool after $10000 later??????? read more

We have a gold service contract with this company & paid a pretty penny for the unit. We placed a service call around 7pm because the unit stopped turning on & we were hearing strange noises coming from the unit inside earlier in the day. I have my small grandchildren staying with me for the week & it was very hot in our two story home.. in fact when I talked to the operator it was 80 degrees, she stated they would have someone out to check it... 15 mins later a young female who is the "scheduler" calls back to say they can't send anyone out until the next day... after I told her the temperature was now 84 degrees downstairs & 88 degrees upstairs & that the operator told us someone would be out the same evening her response was " she shouldn't have told y'all that"????? I explained that I have small children & the heat was unbearable, she said she would try but we were probably not going to get service until the next day.. she stated she would put a priority on the service call. After an agonizing night we are told a serviceman would be in our area sometime between 11am-5pm!!!! It is 3:28 pm & 84 degrees downstairs as I write this review & my husband just got off the phone with the service department who stated the serviceman will be here shortly he's coming from Helotes Tx our area??? Really Helotes Tx is over an hour away... I am very upset with this company... this is not the first time we have experienced this type of bad service but heat exhaustion is no joke & what's worse is that I couldn't even leave the house because I had no idea when the serviceman would show up... please consider carefully before choosing this company I will call & complain to a Supervisor for sure... read more

Jon Wayne is reliable and professional. Andrew Reily is one of the best technicians ever!!

Immediately after posting my review I was contacted by Jonny at Jon Wayne A/C. He was very helpful with resolving all my issues. I was very impressed with his customer service. They obviously take reviews very seriously. I was impressed with the quick response and resolution to my issues. Based on this new experience I have upgraded my review to 4 stars. I'm a fan now. read more

These guys tried to gouge me something fierce today. I had a leaky condensate pump, simple replacement of the pump was solution confirmed by the technician. I looked up the part by model number on amazon, $45. He wanted $600 for the part and install. I politely asked him to breakdown the price of the repair for the part and labor, HE REFUSED! I asked him to show me the pump he was going to install, again HE REFUSED! He could not and would not justify his $600 price tag for this job. I went to Lowe's, bought a replacement pump for $72, and it took all of 15 minutes to install (The technician quoted me 1.75 hrs for labor on this replacement) /facepalm. I think he wanted me to pay him $300/hr to go watch Netflix in his truck! read more

We wanted to have our AC serviced before the heat of summer began and also signed up for the annual service. The service tech was friendly but did not finish the job and thought we may have a leak in one of our units. He stated he would reschedule to come back out and test for a leak. The follow up appointment was cancelled due to the techs equipment not working. He told us he would call back to reschedule. That was a month ago and we have not heard from him or Jon Wayne. We are patient but this is not impressing us and we are questioning our purchase of the annual service contract. We'll update our review when the tech decides to reschedule. read more

I've never been more pleased with a company and the professionalism then this company. I LOVED how they helped me after we bought our home and came out to answer some questions regarding out AC unit. Absolutely AMAZING!!! So professional and very friendly. Answered my questions (no matter how silly they were, lol not familiar with the working parts of the AC Unit). This company is in my speed dial!!! Thank you for helping my family out, y'all ROCK!!! Thank you!!! read more

Justin Bandy and George spent many hours at my home in the freezing cold running wires, grounding my house and prepping for a new electrical panel. They were polite, considerate, professional. They went out of their way to make sure I could keep working at my job while they did all of the electrical to make my home finally safe. When they come back next week to finish up, they are bringing a generator to plug my computer into so I won't miss any work. I could not be happier with Jon Wayne and their amazing team of Justin and George. Thank you guys! read more

Our AC was out for two days. The fan was blowing but no cold air would come out. After trying the few things I and my husband and dad tried to do, we scheduled an appointment with Jon Wayne. Right away the guy was very nice, but immediately began telling my husband about other things that needed to be fixed with the system, before even finding the current problem. Finally, he told my husband we needed the "dual voltage absorption system" replaced. Go ahead. Google that. Almost every post had something to do with someone being scammed by the person trying to fix their AC. I was at work while the technician was at our house with my husband. I googled it up and even called another AC friend who all said that the "dual voltage absorption system" doesn't exist. My husband asked the tech where he could by the part, he said "I am not sure, I just get it from my supplier." Google again, and all of those people who were scammed said that their AC tech replaced the capacitor. Go to an HVAC forum and search "dual voltage absorption system" and enjoy your laugh for a few days. Anyone that says this is a real part will not post a picture, because it is in fact, a capacitor. I do not appreciate my lack of knowledge regarding HVAC being taken advantage of by a company that will willingly charge a customer $300 to replace a part that doesn't exist, instead of being honest. I also don't appreciate being told that the system needed an additional $3000 in maintenance work after I found out the lie about the "dual voltage absorption system." No way will I agree to all of that nonsense! They were nice, so they get 2 stars, but they will still take advantage of your ignorance. read more

I too was ripped off by John Wayne AC company! Requested a tune up and was told the "DVA" part needed to be replaced and it was vital to keeping my bill down. My husband wasn't here and said yes. $400 later I looked online for anything about the cost and the need for a DVA part and couldn't find anything!!! I stopped payment on my check and will only be paying for the tune up!!!! Stay away from them!! read more

Unnecessary blew out a huge hole in my dry wall only to not fix the original problem. Tech was rude, slow, and didn't inform me of what he was doing. Overpriced and poor customer service. I called another company and they were able to fix the mistake that Jon Wayne didnt. I'd highly recommend steering clear of this company by all means. read more

Looked at all the reviews and saw good and bad, so decided to take a chance and call Jon Wayne. What a wrong decision. Explaining my Electrical problem to the service desk I was told there was a $29 "diagnostic" service fee, which I was ok with. When the technician came out and heard the same problem and stated that the "diagnostic" fee was $129?? The bill he gave us has both of these "diagnostic" fees: $29 as just a Service Fee and $129 as an Advance Diagnostic Fee. While the work performed was very good, the add on chargers were outrageous. In addition to the diagnostic charges, added $49 to do the work and $68 for the Electrical outlet that he replaced (which costs about $10 retail, talk about a high markup). To be fair we were given a Military discount of 10% off the inflated prices. read more

They didn't show up, I gave them all day to make it to my home. The receptionist didnt even know my name, they were only pulling my appt up by an address instead of my name. Horrible customer service, lack of attention to detail and personable customer service. They called me at 3:47 and asked whether or not my home had a warranty which i do not know why this is any of their concern if the home has a warranty or not when all i scheduled was a service. They received a loan from the government to cover their operational expenses so COVID 19 is just a crutch if thats what they are going to blame for their technician not showing up to my home. I would look elsewhere, for the sole reason of lack of personable skills from their service receptionists. They didnt even know my name. Fucking ridiculous when they want you to spend upwards of 4k dollars for systems they install. I dont see this company surviving the pandemic. read more

I want to thank Jon Wayne.. specifically Jonny and our technician for the air conditioner, Abel.. the just replaced blower and thermostat malfunctioned.. I emailed Jonny Rackler directly and he replied immediately. I received a call from a very sweet young lady a few minutes later and within a couple of hours Abel was at my house. We have air and it's operating correctly. Abel is very professional and kind. He was informative and I believe, honest with his recommendations. I thank Jonny for turning our experience around. Bottom line, I really believe Jonny made a big effort to turn our experience around and he was nothing but professional and sympathetic to our feelings about the initial service experience (with the tankless water heater). I did pay the fee for follow-up services for this year and I believe we will continue to have positive experiences. Thank you Jonny and Abel and to the young lady who helped yesterday morning (I didn't get her name).. read more

Way overpriced! Beware and look elsewhere. Paid $900 for coolant alone. Same service cost my neighbor half the price with another company.

My 20 year old ac finally dies in March 2018. I called Jon Wayne Air and stupidly let them talk me into buying a 10,000.00 system. Included with that price was a service contract for a year so in Feb 2019 they came and serviced the ac. They tried to sell me another 1 year service contract for 240.00. I declined because it was just too much money. Aug 30 2019 my ac quit working so called them and they came out on the 31st and checked my ac. They were going to charge me 600.00 plus labor to replace the starter and capacitor, or I could sign up for another contract at 240.00. Sound fishy? You pay 10 grand for a system that doesn't last a year and a half and they want to stick it to you. Beware of these con artists. read more

Called Jon Wayne to complete a job that another services company couldn't finish, adding sediment traps to our furnace. The technician arrived on time, knew what he was doing, and completed the job correctly and on time. He was also very pleasant and made sure they he made no mess in our house. read more

The service technicians from JON WAYNE were very detailed in the explanation, They're open in answering the questions even if I don't know much about air conditioning. They're professional and polite when talking to me. Efficient and competent in finishing the job on time. They even cleaned up after the service. I'll definitely recommend JON WAYNE to others and I'll use them again if needed. I can share my experience with JON WAYNE to others. read more