I made an appointment and took my Chevy HHR in to get the oil changed. It took longer than I was expecting, but everything is running great now. And a few days before I took it in, had some dust and rain on the car, so it was filthy. I was going to take it to the car wash later, but they washed the entire car as well. I was in shock when I saw that. I have had my oil changed at many dealers before, but never have had one that went that extra step for their customers. read more

We bought 4 trucks, 1 car, and an SUV from Jones Ford Buckeye in the last 10 years. Great Sales service did most of the paper work through emails, all we had to do is show up and sign papers, walk to the car and drive away. We were only the dealership for half hour (previous car buying experience took hours) Scotty M, service manager at Jones Ford, knows his stuff. We have all major services done there. We live in Glendale, Scotty sends a driver to pick our vehicles does the service and bring them back when completed, amazing service. We plan to use them to buy again and always for our service needs! read more

I had a need to purchase new vehicles due to my growing family and told myself I would never follow the traditional dealership route again. Jones Ford in Buckeye opened a new location and I noticed a fleet Expedition on their lot. I quickly inquired about it and was contacted by Ryan Huston. When I took the family for a test drive, I wasn't ambushed at the car, not pushed, just allowed to walk in and be greeted, that's all. First impressions are everything and I was impressed up to that point. The Expedition was exactly what I needed and with the Jones limited lifetime powertrain warranty and lower city sales tax, I bought it. Ryan was great and so was everyone in the dealership. I was so impressed I bought a truck there as well, also used as a fleet vehicle. Both had minor issues afterward, but they were immediately addressed and I wasn't ignored. The sales desk manager and everyone involved ensured it would be taken care of, and it was. Ryan is in finance and he does a great job on getting you the best deal on financing. John Bolton in sales is very knowledgable about the vehicles he sells. Overall, a great experience. If your a Ford guy or gal, go here, even if you have to drive an hour. 7/16 - Went in for my first oil change and the owners son was working as an advisor as he learns all aspects of the business. Jones started free oil changes for the first service if you purchase your vehicle there. I didn't have the token for this, but he still honored the free service and gave it to me. Very appreciative. Small town feel, not crowded, always great interactions. Thanks. read more

Jones Ford - Buckeye - Fleet vehicle I purchased that Jones sent out for modifications with a lift and tires. Great truck and a great place.... - Car Dealers Near Me - Buckeye, Arizona

Great service, very friendly, fast and thorough! Would highly recommend for any make of vehicle.

I normally take my truck to be serviced at a competitor. For my most recent service, I decided to give Jones Ford my business because they were able to get me in the same day. When I called I was initially told they had no appointments available. The service advisor asked what I needed done and I said an oil change and tire rotation. I was told if I dropped of the vehicle asap they would be able to do the service for me. When I showed up, for lack of a better word "greeted" by the most unprofessional service advisor. Serious attitude issues and rude to say the least. I was theoretically pushed out of the door and when I asked about how long more or less should it take. Which I was then told "when I call you it will be ready for pickup and I am closing up and out that door at 2:59". Absolutely zero customer service and unprofessional. I will resume business at my normal dealership for service. read more

Terrible service department. Took my F250 7.3L powerstroke there to have the check engine light diagnosed. The mechanic picked up a trouble code, but couldn't figure out the cause of the code. So, my truck sat there for 5 days with no diagnoses and no work done. I guess the tech was not experienced enough to track down the issue, and to busy to service my vehicle. Now I have to start over with a different service department - more days without the truck. read more

I was unsure if I wanted to upgrade to an F-250 when I went to Jones Ford. I was greeted by James who was straight forward and did not pressure me at all. Over the next three days James worked on finding me a truck that met my needs and budget. I ended up purchasing the F-250 and could not be happier. Jones Ford is hands down the best Ford Dealer in AZ. read more

Needed the weather stipping replaced on my drivers door. I dropped the car off on the 12/07/11. They replaced the wrong rubber and told me they would order the right part and call me to come back. Two weeks went bye and no call. I drove back and talked to the service guy and he said he forgot to order it and he would place the order and call me. Today is 12/30/11 and they still have not fixed my car. DO NOT USE TOM JONES FORD. read more

My wife and I were in the market for a bigger vehicle then a cobalt. Didn't need to buy but were looking. I contacted Ryan in the Internet sales in early after noon and communicated through text for the better part of the day. He went in the extra mile and took our sale personally. He even stayed late just so I could get my 2 kids ready and come down. As for the paper work and actual sell, I have never had such a personal and excellent buying experience anywhere! Jay and Ryan took the time to breakdown every aspect of the sale. And reassured these are your otd cost and FINAL numbers. These guys really went the extra mile! In a few years I know the first and last stop for our next buy, Tom Jones Ford!!! read more

On Tuesday, I purchased a Pre-Owned 2009 Chevrolet Impala. Ryan Huston, our salesman, was great!!! I first met Ryan in late October and began the process of looking for another vehicle. His patience, diligence, and customer service has been unusually exceptional!!! The rest of the staff at Tom Jones Ford were so helpful. I've been to other dealerships, leaving feeling misled, frustrated, and exhausted. Not here!! There were no surprises, not even when it came time to do the final paperwork. So, if you are in the market to purchase a new or pre-owned vehicle. Tom Jones Ford is the place to go and Ryan Huston is the salesman to find. Thanks again Tom Jones Ford for helping me find a new car that met our needs, and fell within our budget!! Tom Jones Ford is the best!!! read more

I purchased a truck last week from Tom Jones Ford inc and was so pleased with the purchase and the salesman Frank that we called the next day to see about trading in our other car. Unfortunately they did not have the perfect one for us at the time. We weren't in a rush for a trade so just let it go as if it wasn't meant to be. The following week I got an email nicely saying if we still were looking for a car that they had one that fit what I was looking for. We went and looked at the car and everything was perfect. They were so patient with our schedules and helpful through it all. I will go back if I ever need a new car and would recommend them to anybody. read more

Loved every aspect of my experience at Jones. From service to sales to customer service, and even the shuttle drivers. I had car problems traded it in for a new one and every part of my experience was great. Awesome people at Jones! Thanks guys! read more

This past Tuesday afternoon on my way back to Los Angeles, my 2014 Ford Focus broke down just outside Phoenix. My engine was just racing wildly all of a sudden with the engine and transmission indicators lit up, I was able to pull to the right side of the highway. I saw a Ford dealership on the other side. I was able to slowly drive to the Jones Ford Dealership. I spoke with Nic Huff, the service advisor, and told him about the breakdown. Unfortunately, his mechanic could not check it right away but can check on it first thing in the morning and recommended the nearby Holiday Inn Express for me to stay at. I left my car with him and had a Ford shuttle drop me off at the hotel. The next morning, I get a call from Nic that the car is being worked on and should be ready soon. I get another call from Nic that the car is ready and that he is have someone bring my car to the hotel. Very much appreciated and thankful that I was able to drive it back to Los Angeles. I was able to leave around 10:45am. Thanks for the great and helpful service! read more

Tom Jones Ford had placed an obviously false 5 star rating/review on their Yelp page. The fine folks at Yelp had taken it down keeping Yelp honest. Shame on you, Tom Jones Ford! read more

Jones Ford Buckeye Service Dept did me a solid! My MKX had to be towed in under the Lincoln Care Plan I purchased. Battery completely drained overnight. My first choice was to return to original dealership of purchase. However plan was not covering towing to Scottsdale area. Besides Jones Ford could and did Service the vehicle. Called Tabitha Carrillo to get update root cause of problem and release of vehicle. After a brief conversation Tabitha agreed with my urgency to have the vehicle completed and return Saturday afternoon instead of keeping over weekend which would have been a total inconvenience. Especially since I was traveling out of town Monday morning. She made it happen. She could of blew this off since I Jones Ford was not the seller of the vehicle. I need to replace my second vehicle my first stop will be to Jones Ford Buckeye. She understands that customer service does sell dealerships and vehicles. Thank you Tabitha. read more

Always have had a positive experience with this business . Both in service and sales. I definitely will be checking in with John or Frank for my next car! read more

WOW what a wonderful car buying experience. We worked out all the specifics by e-mail and phone and the truck was ready for when I arrived. All of the staff was nice and Mark Palmer was a pleasure to work with. These guys even found additional discounts and rebates for me after I arrived. The warranties they offer are very reasonably priced and the whole time spent at the dealership was an hour and a half. Throw the drive time in from Chandler and it was still less time than I would have spent in a local dealership. Excellent dealership with a great value oriented crew. Thanks guys! read more

Jones ford is the place to go. My salesman Stephen did an excellent job. He was very informative due to the fact he used to be a technician. He really fought for me and got me the price I said I wanted to pay. Highly reccomend Jones ford and Stephen. read more

Used car sales tactics. Gang mentality sales. One sales person after another comes by to try to sell you something never giving you time to do your own research. This is for the Casa Grande location read more

Buying a car at Jones Ford Buckeye was easy and provided great value. Scott helped me find the car I wanted at the price I could afford, without upselling. Walked me trough trade-in and financing--very straight talking. No city sales tax is also a great deal! Was in and out the door with my new car in 90 minutes. read more

Set my appointment. Showed up and had the schedule maintenance completed in a professional and timely manner. The best!

just bought my wife a used 14 mkz at jones buckeye, wow! what can I say, the jones family and staff are awesome! if you want a painless car buying experience, this is the place to go. I highly recommend making the trip out to buckeye, you wont be disappointed. Joel Russell read more

bought a low mileage used Jeep from these guys, the first night I had it the check engine light came on. checked the code, it was an oil pressure sensor issue. they came out to pick it up and left me a dirty (and I mean filthy) ford fiesta as a loaner. mind you, this was in June, not long after the lockdown was lifted and that car looked like it hadn't been cleaned or washed since February. not only that, but they sent some poor older lady out to pick up the Jeep and I had to lend her a little step ladder to get into the Jeep just to drive it back to the dealership. they fixed the issue but when I took it for a road trip vacation I discovered they hadn't adjusted the computer to the 35" tires they had put on it and it made going up hills a challenge. they never returned my calls about fixing that issue so i had to buy my own handheld to make the adjustments they should have made in the first place. here we are, 5 months and less than 4000 miles later, another oil pressure sensor issue. this happened the day I drove the Jeep in a veterans day caravan on veterans day and they're telling me it won't be covered under warranty. at this point there is no way I would recommend them. read more

Tom Jones Ford's Ryan Huston is the Best... Excellent service... Went on the internet to look into purchasing a new Ford Escape... could not have been easier... They worked a package and price... came over our house with the car to test drive, and it was perfect.. today they delivered it and it was great not have to go to the dealer. See Ryan Huston the internet manager at Tom Jones Ford.. for great service and customer satisfaction.. Great place to do business... read more

I purchased a car online from Tom Jones Ford and all my dealings with John and the staff were prompt, professional and very helpful. I ended up flying to Phoenix to drive the car home and John arranged a ride from the airport for me. He had my new car all ready to go when I get there. I would recommend doing business with John at Tom Jones Ford. read more

Jones Ford Buckeye made buying a car fun. Darrel was so kind and was quick to answer all of my questions and return my calls. They made it easy to make a deal over the phone, all I had to do is drive down (from Peoria) and sign for my new car. No endless waiting in a dealership with two young kids; no sleazy salesmen trying to swindle me because I'm there without my husband. I couldn't be happier with my new car or the service I received. read more

I did not buy my Ford here but have started coming here for service purposes. My experiences have been great. I had no problem getting an appointment to get my radio fixed. The staff there are always kind and greet you warmly. The waiting area is great. We are always offered water, they have a kids area where my kids can watch cartoons, and I really like that they have a TV showing all the cars being worked on. So when I see my car disappear from the screen I instantly know it's done. When they replaced my radio we were all done in 30-40 minutes. I have been very satisfied with my experiences here and will definitely come back when I need more work done. read more

I have to say THE best car buying experience! My husband and I just went in to take a look at their inventory and came home that afternoon with a new car. The sales rep John was very helpful from beginning to end. He showed us around, saw a vehicle that caught our eye and in the end was presented with a very good deal we couldn't pass up. I never thought a car buying experience could be this easy! Jones Ford Buckeye will be my dealership of choice from here on out. Thanks to Justine in the finance dept. that made doing paperwork quick, easy and painless, we were out the door in no time. read more

I took my Escape in to have a recall taken care of. I was told 3 hours and got the call that it was ready sooner than that. When I went to pick it up it was waiting for me. Didn't have to wait for it to be brought up to service entrance. Great service. Went there to buy me Escape because knew there wouldn't be any high pressure sales and that I wouldn't be taken advantage of because I am a woman. read more

I've been dealing with Tom jones for about ten years, and I will in not go anywhere else. The customer service I receive at the dealership is amazing I have always dealt with Jay Ballard and Frank bond and they make buying a vehicle so easy I have bought five from them. This place goes above and beyond to make my life as easy as possible if I ever have a warranty issue and for that I am very grateful. read more

I counted, and actually discovered in 28 years, I've bought 25 cars. That said, Jones Ford has by far been the BEST experience I've ever had. Went with my son to buy his (basically) 1st new/financed car. There was ZERO pressure. Literally, none. The salesman was awesome. The managers were kind and thorough, and financing was a breeze. Best part is we didn't get that insulting and usual VERY PUSHY sales pitch to buy the extended warranty(on our brand new car--so ridiculous). I would seriously consider buying all my cars from Jones Buckeye from now on. We were there MAYBE 3 hours, and a good hour of that was my sons decision making process between 2 cars. Class act Auto Dealership. Super impressed, and my son absolutely LOVES his car. Thank you! read more

We had van troubles on the way to Mexico and ended up at Jones Ford Buckeye to get repairs. These guys were the best! The repairs were going to take days so Scotty McMillan helped us find a hotel and transported us, our dog and belongings there. We had a fully loaded trailer attached to our van that they allowed us to keep at their lot (outside) where it was safer. On day 2, it started raining so we went to tarp the trailer. We were pleasantly surprised to see that they moved the trailer under the carport already so our trailer load would stay dry! OMG, how thoughtful of them. It remained under cover there for a week! Scotty McMillan and/or Nic Huff communicated status with us daily and really tried to get the repairs done quickly. They also had a certified diesel mechanic on site so we knew the van was in good hands. We were extremely satisfied with their customer service and customer care and only wish they were closer to where we live. Thank you Jones Ford for getting us back on the road in a safer vehicle!!! read more

The sales team were great. However i have had my vehicle serviced there several times and have fallen short. They definately need to improve. I will be taking my maintenace work to another service provider. I had my vehicle towed there for some repair work. I mentioned while my car is there being repaired to please service my car (oil change, etc.) I mentioned this 3 times. Went to pick up my car after having it there for three days, it still did not get completed. So now I will be trying to fit this into my busy schedule again while I rack up the miles because they forgot to write it down. Thanks. Going somewhere else. They need to listen to their customers better. read more

I had a scratch in my car door and visited the service area without an appointment. Scott and the rest of his team were so welcoming and willing to help me. Scott was so honest and helpful I could tell I was in good hands. I didn't wait long at all before I was back on the road. You couldn't even tell there had been a scratch and it looked good as new. Thank you for exceptional service! read more

I just bought a new (used) car from Tom Jones Ford. I was skeptical going through a dealer, but these guys came highly recommended to me from a very reliable source. My uncle was right! These guys went above and beyond, are honest and kind. They even filled my gas tank when my trade in was only 1/2 full. If anyone is looking to buy a new car, I whole-heartedly recommend Tom Jones Ford. They have businesses in Wickenburg, Buckeye and Casa Grande. While I'm sure they are all excellent, reputable and fair, I went to the Buckeye location - 23454 W. HWY 85, Buckeye, AZ 85326. That number is 623-386-4429 and their website is www.TomJonesFordinc.com. It was kind of far, but well worth it! read more

I have been dealing with Tom Jones Ford for 4-5 years now and they have always treated me fairly and honestly. I go there for the great service and good prices on repairs and maintenance. read more

I had a very unsatisfactory experience at Jones Ford. I went to Jones to purchase a used vehicle that I thought was a good deal. I saw the vehicle online. I had an appointment to meet with the internet sales person and when I arrived with my daughter to look at the vehicle and test drive it I was introduced to another person he allowed me to test drive the vehicle around the block and then he asked well are you going to buy it or not? I was kind of surprised that a sales person would speak to me like that. I really did want the vehicle and told him I had to make arrangements for some monies for a down payment which took some time from my 403b and he was rather impatient being that was the end of the month and I guess he wanted to get credit for that month. It did go into the next month and when I finally have everything arranged( and I kept him a breast daily what was going on )he treated me very poorly no respect. When I called the day all the money was available I call to come pick up my vehicle and he made an appointment for 11:30.I arrived promptly on time and as anyone knows as previously purchased a car it takes awhile to get through all the paperwork. It took a little bit longer that he had anticipated and after we had finished doing the paperwork he said well you gotta hurry up my next appointments here which I thought rather rude and unprofessional . I was given the bums rush I wasn't even shown the perks of my car and I was sent off. When I left there was a crack in the windshield. I had an emergency with my family right after that so I wasn't able to call back until a couple days later and when I did he said I'll check with management and never got back to me. That's not the first time I called and asked about a problem with the car and never got a response. I don't think I'll be buying again from Jones Ford. read more

Well an update on my review now that we've had our car for a bit... we only put on about 130 miles and less than a half tank of gas and we have two puddles under our car on the garage floor, big enough to have to purchase leak pans (10-15 inch leaks on garage floor) paid full asking price for a car from a new car dealership assuming we would buy a car that had been gone through by a mechanic and their mechanic did service this car (we think) however we have a leak under the front and rear of the car and again these are significant leaks, we have neighbors and family commenting on the leak pans under a car we just purchased and again never tried to get a lower price, pI'maid top dollar, these leaks are ongoing while the car sits so would have been noticed by mechanic. Received an email from Jones Ford several days ago asking about the buying experience there... I replied back with the leaky car story and nothing back... funny when I inquired about purchasing the car I got plenty of responses withing minutes... not now. We will pay a mechanic to fix leaks on a car just purchased from Jones Ford read more

Well all I can say is what a waste of time. I had been talking to the salesmen for a week or so about a vehicle they just had come in. Through email I had mentioned that I wanted the vehicle to be detailed and it running right before I came up from Tucson, unfortunately when I got there all they had done to it was wash the outside of the vehicle. As soon as I started the car I noticed a miss that would have obviously thrown a check engine light, I had a feeling they had cleared it prior to my arrival, on further inspection of the vehicle I noticed the interior hadn't been touched by a towel in awhile, whole peanuts on the seats, crayon on the door panels, some sort of sticky liquid in the cup holders. Salesmen didn't seem like he cared much either. Needless to say I was very displeased driving all the way up there with a check in hand ready to drive away from the dealership with this vehicle. I wont be sending anyone nor visiting this place myself again. BUYER BEWARE OF THEIR USED CARS!!! read more