I pulled into the dealership about 5pm looked at a pickup I seen online. Within about 5 minutes a salesman approached me with a friendly attitude. (Taylor) I discussed and got info about the pickup. I left and came back about 6pm and started the process of buying the truck. They were fast and very helpful. Answered all the questions I had and I was back home around 7:20pm with a new pickup. I highly recommend working with Jones Ford! Will do more business in the future with them!! read more

Unbelieveably HORRIBLE experience. Came in for routine oil change. Noticed prior to arrival there was a green fluid leaking from the front end. Told service advisor that I knew they wouldn't be able to fix anything same day but could they find out what was leaking to make sure it was safe to drive. He said "sure". 30 minutes later came out and told me my oil change was done and there "was nothing found to be leaking". Took advisor out to truck to look and what do we see but a PUDDLE of green fluid LEAKING from the truck. He then proceeds to tell me they will look again and found it "looks like its leaking A/C fluid" and that I "should probably have that checked". Ummmm yeah, YA THINK???!!! Thats why I mentioned it when I came in! Total incompetent service crew! Will NEVER be back. Oh and to go elsewhere to find out my radiator is cracked and leaking and will cost me 2k to fix! Yet you all checked out all the green boxes on my so-called 30 point inspection. What a complete joke this place is!!! They deserve ZERO stars read more

This is by far the worst customer service i have ever received BY THE SERVICE ADVISORS!!!!!!!!!!! especially when working on a service call for a fleet vehicle. you're already paid! I write this Review upset and angry and drenched is sweat as this is now the second time I have had to walk home after dropping my vehicle off to be serviced, if you can even say that. Dennis was an advisor there who kept my vehicle for over a month and did nothing with it after I brought it in after breaking down on the 8. I had to walk home after a 13 or so hour day in the middle of summer. today they finally received all the parts that imbecile Dennis did not order and said nothing about to me as the customer. Today i drop the vehicle off again and am met by not the advisor whom i spoke with on the phone or even knew, this gentleman said "sorry our drivers went home at two pm, you can wait and see if he comes back?" Wait for what a miracle? or the sun to go down so its not 113 degrees outside. well that would have been nice to know before dropping the vehicle off. I have called many times and tried to reach the service manager but he is as elusive and the yeti in Arizona. This delership seriously has some hospitality flaws within the service department. I will never recommend this place to anyone I encounter as due to their piss poor attitudes and lack of respect to customers that I have witnessed several times while dealing with place. ALSO FELLOW VETERANS DO NOT WASTE YOUR TIME OR MONEY HERE. YOU WILL NOT BE TREATED FAIRLY OR WITH RESPECT. read more

Great dealership. I actually did almost all of the work over email and the phone, but they ended up giving me a better deal than every Ford dealer I spoke with first. David Lesko was my salesman and he was really easy to work with and made the deal happen. When I did finally go into the dealership it was a nice place and everything was ready for me to finish the deal. Overall, I would definitely recommend giving Jones Ford Buckeye a chance next time you're looking for a vehicle. read more

Just had the easiest car buying experience of my life. My husband had negotiated for a price on an F150 via the online salesman named David. We showed up to test drive the vehicle and we were so skeptical that they were actually going to sell us the truck for the price that they emailed us. We did end up having to negotiate one small detail and that was it. We were out the door in two hours. We had terrible experiences at car dealerships in the past being sneaky with the contracts. Everything here was on the up and up. The price they told us is the price we got. No high pressure sales for gap insurance or extended warranties. I'd recommend this place to anyone looking to buy a ford, especially their online salesman David. read more

So now, because the manager calls us back because he saw this review, HE offered us a free oil change to try and win back our business. Like a sucker, we agreed to this gesture and then the company's response was that WE misunderstood??? We will NOT be accepting the offer from Scotty to show us how he said customers should be treated and will stick to our rating of one. This response to our post was enough to show us how they really feel about customers. If I was Scotty I would make sure next time that whoever this Andrew guy is, that represents Scotty and this location, doesn't have access to respond to these reviews. This response was offensive. The misunderstanding was not on our end, and we didn't ask for anything for free from Scotty. If my wife was told "next in line" she would have waited, BUT SHE WASN'T! So don't act like this is what your technician said to her. This definitely shows the lack of honesty and integrity of this establishment. PEOPLE, TAKE YOUR BUSINESS ELSEWHERE! THEY DON'T DESERVE TO TAKE YOUR MONEY. read more

Brought my car here because it wasn't starting. Over the phone they seemed very polite promised to give me a rental over the phone because it was a part of my warrantee when I purchased the car. When I arrived and explained my situation they refused to give me a rental and continued to disregard they had already promised me a car. I made sure they knew to do my oil as well as fix my battery. When I went to pick up my car they neglected to tell me they didn't do the oil change. I asked why they didn't and said it wasn't on the paper when I specially spoke with the manager of service department to make sure my oil change was done. Since this incident they refuse to answer my calls when I try to schedule new service appointments. I've called many times and each time I get sent directly to voicemail. Worst service I've ever received. Will never return. Or try to return again. read more

Had my truck brought here for repairs. Waited five days and was told for three days they were working on it. Had problems getting them to return phone calls. Finally gave up and paid them 93 ( the total cost of work preformed ) and paid to have truck towed to a place where they would actually repair it in a timely manner and keep me posted on progress. I just felt like they where not truthful with actual progress. Consider that I took a big hit it towing cost to change mechanics. Thats how strongly I felt they were not being honest on updates of progress. Also. Wow 93 for 3 days of work. Hmmm ? Love keeping my money in local area but I need my vehicle back and i dislike being misled. read more

An update to my prior review - for those that may be wondering - after all the promises they made in response to my review it should humor you to know I never received 1 phone call from anybody. Not 1 email from anybody. So not only are they extremely lousy in general, they're liars to boot. Stay classy Jones Bros. read more

Not willing to work with you . They brakes out can then they want you to pay them to fix it.

Great service, great prices, friendly staff! We will be leading another ford from them soon.

Great deal on a new F-150. Saved city tax and easy to do business with. Great communication.

Contacted Jones Ford regarding a Truck they advertised online and on their Website as being in the Inventory at the Buckeye Store. Called in and Sales Guy "Tyler" took my information, and said he would have to look for the Truck, but showed it as available for Purchase, and would call me back. Several hours go by and he finally contacts me back, the Truck is at their Showroom in Camp Verde, but they have this truck and that truck they are happy to sell me. Welcome to Bait and Switch, after several calls and text messages, he advised me I would have to drive to Camp Verde to see the vehicle. I contacted the Showroom in Camo Verde, almost 4 hours after they opened and had to start process again, give info, can't find vehicle , have to call you back, and on and on. Finally get a call back, Truck is in their shop, not going to be available today, I can come up but can't see the vehicle. Tried to make arrangements, but no call back for over 2 hours. Contacted Sales Mgr, pretty much got told to put down Non Refundable Deposit on a Vehicle I could not see. Sales guy "Larry" called me back after I talked to Sales Mgr, and made arrangements to meet at opening next morning, vehicle would be ready to be Test Driven and Inspected. Hour later, texted back, short story is lied too, vehicle sold and BS'd me and waited til after they closed to let me know. read more

The service dept here is a joke. They don't communicate, return calls or have courtesy vehicles. They send you to Enterprise in Goodyear where you have to leave a deposit and wait around 30 minutes to get a car. I will go elsewhere for service in the future. read more

If you are looking for a car or truck , even if it's NOT a ford , you have got to take the time to stop by JONES FORD BUCKEYE. These guys really do take care of you . I can vouch for that ; I just Bought a 2011 Chevy from them and it is everything I could have possible wanted. The salesmen are not your average salesmen. They are not looking to do get commission off you . They give their honest opinions and make sure you get what your looking for . They walk you through , step by step what is going to happen with " first -time car buyers too . If you are Truly looking into another please , take the time to drive out there . Thanks JONES FORD !!!! read more

My husband finally had the opportunity to finance a vehicle for the very first time in his life. I had the pleasure to introduce him to my family's favorite guy, Frank Bon. My husband and I, as always, had a great experience. Frank does nothing short of a wonderful job and being the young ones in my family, he helped make sure we were getting a vehicle we could financially afford based off of our budget. Like everyone says, the staff is great, not pushy whatsoever, and everyone is happy to be there. This will make vehicle number 12, I believe, since my family starting buying from Jones Ford and from Frank specifically! My husband loves his 2015 Dodge Journey and was so pleased with his experience. He had never been to a car dealership with the environment that Jones Ford Buckeye has. Big thank you to Frank being not only the greatest salesman, but a caring person! And thank you for the staff staying a little late last night to help us finish up the paperwork and make sure our new vehicle was ready to go to take home :) you all are the best and we will see you next time we are in the market yet again! Beautiful new location, too! Thank you for everything. read more

I was having some issues with my 2011 Focus. Computer problems, brake problems, serpentine belt was sliced by and exploding water pump... I took it into a local shop in Avondale twice, and both times (and $1,300 later) they told me that the problems were fixed. Long story short, that was not the case. My co-worker lives in Buckeye and highly recommended Jones Ford to me. So I went on his recommendation and I am very glad I did! Jones Ford went above and beyond every chance they had. The customer service is top notch! They updated me every half an hour on the status of my car. They provide a spacious lounge with complimentary coffee and bottles of water and cameras on the service floor so you can watch your car be serviced. They didn't try to take advantage of me because I am a woman (who happens to be well-informed about cars). They were kind, friendly, professional and outgoing. In addition to the impeccable customer service, they do thorough and quality work. My car truly performs better now than the day I got it. I will not take my business anywhere else for as long as I have a Ford. Tom Jones Ford has a great team and produces nothing short of excellence. read more

I hate car buying--the whole process makes me ill. Cameron was our sales dude and we were able to do a lot of the bargaining online ahead of even going there. He was as laid back in person as he was online. Thank you Cameron for being quick, nice and no pressure. Then we get to Ryan--he was our finance guy. What can I say. We have been sitting in this seat before--out come the high pressure sales--add this, you might need that. BUT, Ryan was just as awesome as Cameron. The waiting area (which we didn't have to sit in for long) was fabulous. Coffees with real flavored creamers, juices , cookies, pastries and Fox news channel!!! Plus Cameron told us on Wed. they have their car wash open to the public. Head in for a beverage, treats and free car wash. Make sure you look up either of these two and tell them Patty sent you! Thanks guys for a great used car buying experience! read more

Best car buying experience I've ever had. Zero pressure.

Great service, small town feel, straight forward cut the BS service. I felt confortable from the get go and left happy with my purchase of an F-150. Thank you Darrel B. Lewis for all your help. You made car buying a great experience and I will definitely be coming back to you guys first whenever I'm in need of a vehicle. read more

First, I was not buying a car, but rather selling a Ford Escape to this dealer. Not only did I get a fair price, I also received professional, smooth and compassionate service. This car belonged to my friend who passed away so the process of selling it was difficult. This dealership did everything they could to take this experience as pleasant as possible. I can not say enough about the staff at this dealership. If I was ever going to buy a Ford, I would purchase it here for sure. Also, their waiting area is top notch--bottled water, great coffee and everything was clean, clean, clean. Thank you, Jones Ford, for being an exceptional dealership! read more

Jones Ford has been serving the Buckeye community for decades--they are a great choice to develop a working relationship with.

Another 5 star experience at Jones Ford! We bought a 2010 Edge here a few years back and just traded in our CRV for a 2014 Explorer. The experience was great. Ryan and Parker had the car driven out to my location then met me and my husband to fill out the paperwork. It was no hassle, quick, and easy process. We will continue to give Jones our business for years to come and highly recommend them to our friends and family. read more

Just leased a 2016 Explorer Sport! These people are great! Everybody friendly! By the way, the Sport is a beast!!! Super fast turbo charger in this baby! I love it! But, it's for my wife! Maybe she'll let me drive it from time to time?!?! Buying here means saving money because they have the lowest city tax and not a bunch of add on equipment like other dealerships. Great car buying experience!!! Definitely recommend!!! read more

Traveling through Arizona with a new Ford Explorer that I just purchased the previous month in Texas. I noticed a small tube hanging under the engine bay and stopped at Jones Ford to have it checked. Turned out to be minor however they fixed it, washed vacumed the floors and washed the windows before it was returned. The whole process took about a half hour and there was no charge. Nice people and I really appreciate their top notch service. read more

Took my f350 in for service (lof) and received poor service from the beginning.. asked the service writer (twice) to make sure that the DEF was topped off and to have service done before techs went to lunch. 2 and half hrs later I was looking over the invoice and there was no notation on DEF being fill. ask service writer about it and not done. nor was the car washed nor a nail in one of the tires that were rotated nor brake inspection done. Not sure if I got the service I was expecting which the invoice was not itemize nor was a quote given. Also the service writer went to lunch before these issues were addressed. Had tire repaired at Costco . I'm full time rver and on the road a lot and I depend on having my maintenance done professionally which is not the case here. Very poor at best read more

Jay and Alex very good to work with .... Jay the manager was able to get me financed when others could not and Alex very good people. The only disappointment "Alex" was the detailing of the car haha read more

I can't rave enough about the service department at Jones Ford! My wife and I were traveling to Phoenix in a Ford Edge and somewhere along I-!0 she suggested that perhaps if I tied the seatbelt in a knot (like she'd seen our neighbors do) it would change the angle and stop rubbing against her neck.... Well I did and all I can say is DON"T TRY THIS!!! -When she went to unhook it at the rest area the seat belt retracted and was she was unable to pull it out because of the *#@%!!! knot I tied- I was unable to undo the knot because the retracting device kept it tight and I couldn't untie it! After many tries and *#@%!!!'s we decided to travel on and look for a Ford Dealer... Luckily we found the Service Dept. at Jones Ford and the ABSOLUTELY GREAT team of Service Advisor Dennis Parsons & Service Manager Scotty McMillan went way beyond the call of duty and with Scotty's considerable expertise he finally solved our problem and we were able to go on our way without my wife having to travel the 2000 miles we still had to cover sitting in the back seat. And they did this all late on a Friday afternoon, where most shops would be telling you to come back Monday! You just don't encounter service like this anymore!!! This was old-school "the customer comes first and treat them right" that was SOOOOOOO REFRESHING!!! A tip of my hat and a round of applause to both Dennis & Scotty! And a loud shout of THANKS!!! You guys are THE BEST!!! read more

Patient, responsive, and ethical. There was no bait and switch what I have grown accustomed to with dealerships. These guys operate with integrity. Personally, I worked with Ryan Huston and Parker Jones and was handled with A+ class. I am sure. I shopped around and without the city sales tax it could not be beat. read more

Waited for a long time to purchase my new car. Had been to several dealers in the valley and experienced just awful visits from undo pressure to outright lying to get me to come in and buy a car. Then I called Jones Ford in Buckeye. They were amazing. David was my sales consultant and was so informative, helpful and truly understood my needs. No pressure...no rude "good ol' boys" calling me "little lady" ....just wonderful professionalism and caring service. Love this place....give it a try. It was quite a drive from my home but well worth it! read more

I tried not once, not twice but three times to make an appointment for service, Saturday morning, Monday morning & Tuesday. I was promised they would call me back two times and did not, and I had to leave a message the third time. All I wanted to do was get a tune up for my Ford Edge and the ones I spoke with seemed confused when I asked how much it would be. Unfortunately I live with only social security and that is why I needed to know before I went in. To both ladies who stated (one with attitude) they would look it up and call me back.......never mind. If you don't want business please say so up front and stop wasting your potential customers time. read more

Easiest, fastest, most no-nonsense car buying experience I've ever had. We were in and out with a new car in UNDER an hour! We got a screamin' deal (low end of KBB per the research I did ahead of time). Ask for Frank Bon. They just made lifelong customers of us. read more

Great purchasing experience from a dealer with a small town "family" feel. We recommend!

Jones Ford has serviced my Chevrolet Suburban on two separate occasions, both times have been a very positive experience. I was given a time and cost estimate before I even left the dealership; both of those estimates were very accurate! I've never had that happen at any other dealership. I even received a phone call mid-day letting me know how my vehicle was doing, and what they were working on. The staff was very friendly, knowledgable, and even had smiles on their faces -- they simply seemed to be happy to be working there. I am due for an oil change soon, and will be taking my vehicle to Jones Ford for sure. Exceptional service, with a clean environment, that I don't mind having to visit. read more

Mark was very helpful, thorough, and he expedited the sales process. Which, helped us as we had driven a great distance to purchase a car I had been looking for quite sometime. read more

I recently purchased my first vehicle here and Chris Olsen could not have taken care of me better. He was truly what made the entire car buying experience easy and exciting. The other staff, however, were somewhat unwelcoming as well as making rude remarks behind people's backs. I also had issues with paperwork which was a bit annoying but as long as you have Chris as your salesmen it will be a great experience, especially with their pricing. read more

What a difference a day makes. at the recommendation of a friend I went to JONES FORD in Buckeye, AZ. It is the first time I have ever actually enjoyed a visit to a car dealership from start to finish. The experience was completely relaxed and enjoyable. The salesman, sales manager, Finance Director did everything they could to help me get the best deal. No gimmicks games or deception. It was like you were dealing with friends that were glad to be there. They did everything they could do to save me money and were completely transparent. They took all the time necessary with no pressure and gave me $5,000 more for my trade-in than the dealership yesterday offered me. I went looking for a used Escape. Mark made no effort to switch me to a new car. I ended up selling myself on the New Escape, because of my trust in Mark and the entire dealership. Not only did they give me TOP Dollar for my trade in any dealer add ons I looked at were only 30 to 50% what other dealerships were trying to charge. It's a 30 minute drive but the experience was so enjoyable that it was worth it. read more

I have purchased four vehicles through Jones Ford in Buckeye and have been very pleased. The first vehicle was for me, a new Ford Escape. I was unsure of what kind of vehicle was right for me at the time but the salesman took the time to listen to my needs and matched me up with what has turned out to be a great fit! The Escape has been a great car. The other three cars have been for my children, all used vehicles and all have worked out nicely for each one of them. I would highly recommend Jones Ford in Buckeye. read more

Just bought a used F150. This is the seventh vehicle we have bought from Denny. We got the Internet price and a very fair price for our trade in. No games running back and forth to a mystery sales manager. The truck was delivered to us all detailed with a full tank of gas. read more

For more than 30 years, Jones Ford has been the place to shop if you wanted a good deal on a Ford. We would drive from Phoenix all the way out to Buckeye knowing we would get the best deals due Buckeye's low City Sales Tax combined with the Jones Ford low pricing. We found that has all changed, when we recently drove out to Buckeye to shop for a new Truck. The F150 Trucks we looked all had additional "Dealer-Added Equipment and Services". Low Jack, Window Tint, and Vin Numbers etched on all the Glass, totaling $1,293.00, were all listed on a second window sticker. Had we not found a 2014 F150 with $6,000 in Factory Rebates, we would went to another Ford Dealer to avoid the Jones Ford Add-Ons. The additional $1,293 in "Dealer-Added Equipment and Services" ended up erasing all the City Sales Tax savings, so we ended up paying at least $1,000 more than we would have at other Ford Dealers. A couple days after purchasing our F150, we headed out to run some errands with my wife at the wheel. After about an hour she we heard a chime and she said the "Low Tire" light came one. We pulled over so I could check the tires. I found all four tires were 11 PSI below the required "Tire Pressure". Had we been on the freeway traveling at 75 MPH, the tires would have heated up and possibly failed and caused an accident. The sales staff at Jones were courteous and pleasant to work with. But when I do the math, I have 3 Ford Dealers within 5 miles of me that will likely end up giving me a lower price out the door. read more