I lost my nearly eight year old vehicle to a deer strike on a busy road. Fortunately the vehicle…read moredid its job, and the people (and the deer) all walked away, but the vehicle was a total loss. The location where I purchased that vehicle was no longer open, so I hunted for a new location and a replacement vehicle. My better half stumbled on an ad for a vehicle that seemed a little under the going rate, but it had all the options we needed, so we decided to check it out. What I loved most about the experience was how everyone in the dealership worked together. Ilene helped us into a good vehicle that was well inside our price range, and handled all the documentation for us over the course of an afternoon, while we waited for the adjusters to cut the check. Mike got us all signed out that day, and Mohamed made sure the car was ready to go after they found one TPMS sensor disconnected on the final check. Everything was handled quickly and professionally, and I could even turn my rental in a full day early and close the entire experience with a newer vehicle that my family really enjoys. Thank you!

Review for Feldman Chevrolet of Livonia - Service Center (Plymouth Rd.)…read moreMy experience with the service department has been nothing short of horrible. I brought my vehicle in at the beginning of the year for a simple oil change and to address a rearview camera issue. I was told the part needed to fix the camera was out of stock and they'd call when it arrived. That call never came. Fast forward nearly six months, my A/C stops working--on a car that's not even a year old. I bring it in again and remind them that the rearview camera is still not working. Shortly after, I receive a call from service advisor, who not only tells me that the camera was supposedly fixed months ago (which was news to me), but goes on to argue with me about it. I had paperwork proving otherwise. This mistake was conveniently blamed on a previous advisor who had since been fired, which I was told was "deserved." What do you know? Suddenly, the camera is magically repaired within a week. So much for that "part being out of stock" for six months. But that's just where the headache began. Over the next 6 weeks, I played endless games of phone tag. When I did get someone on the line, I was repeatedly told, "early next week" or "just a few more days." Spoiler alert: those promises were never kept. Finally, after about five or six weeks, I'm informed they broke something in my dash and had to replace the entire thing. After 48 days, I'm told it's finally done and will be ready to pick up the next morning. I called around 12:30 PM to confirm and was told it was finished and just being detailed and they'd call me back when it was ready. No call came. By 4:30 PM, I decided to just show up. I walk into the service department and not only am I met with blank stares and annoyed attitudes, but when I tell them I'm here to pick up my car, I'm treated like an inconvenience. Eventually, "my service advisor"finishes a phone call and goes to get my car, only to tell me it was just about to be detailed. So...what was happening at 12:30 when I was told it was already being detailed? At this point, I didn't care and just wanted my car back, so I dealt with their trash left inside my car because I wanted to leave. To top it off, when I returned the loaner (which they acted like they didn't have any when I first asked for one and it was a nuisance that I was asking), the person at the loaner desk also had an attitude. I assume actually doing her job must've been the issue. So after 7 weeks without my car, being lied to, argued with, and treated like a burden, I'm done. My family has purchased 8 trucks and SUV's from Feldman Chevrolet of Livonia over the last 7 years or so and that ends now. We will not be returning for service or for future purchases.

I dropped my car off on December 2nd for recall repairs and to diagnose an airbag light issue. They…read moreagreed to assess the vehicle and provide an estimate. However, when I inquired about the cost, they stated that the necessary part was covered under the recall/ warranty. I had to initiate follow-up contact to inquire about my vehicle's status, as they failed to provide updates or an estimate. The service center held my car for a week, and upon pickup, I was presented with a total bill of $1,750 without prior authorization or a detailed estimate. My service advisor was Josh LaPointe and he was very rude and disrespectful.

Didn't take too long, service was good and everyone was kind but they also charged me 60$ for a…read morenew air filter which is extortionate and they also dented my door. Not worth fussing over and this might be my own personal experience with them but next time I'd go to another Kia dealer

Thought this business was honest and friendly but let me tell you NOT true!!!!!!! My muffler came…read moreapart and I just want to put it together because I was very broke and I did convey that to them. The business kept the car over four hours just to tell me it would cost FIVE HUNDRED AND SIXITY DOLLARS to fix the car!!!!!! I was so upset because I could not afford that especially with the holidays coming up. Well I ended up at an auto repair shop, I pulled in explained my situation and the mechanics look under the car right there and told me it would cost 50. Dollars and take ten minutes to fix. I just wonder what a big difference and how could a person believe what mars is telling us the truth!!!! Just saying good food for thought!!!'

These guys are top-notch, honest and beyond friendly. I started taking my car to Mike (who…read morecurrently works at Mars) when he worked at a place on Ford Rd in Dearborn. Our family followed him to MARS Auto a few years ago where he now runs the shop. They always have great prices and work hard to get the job done right. This is not a quick fix shop, they repair for long term use. My husband and I take our two Toyotas there for maintenance, repairs and oil changes, our 3 kids do the same with their cars (Ford and Toyotas), and we took my parents cars there as well (before they passed away in the last couple of years). We have been dealing with these guys for many years and will continue to have all of the cars our family owns serviced at this place. Love this place and can't recommend them enough!

Easiest experience I've had with a dealership! Tony was amazing to work with, you've earned a…read morecustomer for life

"Working with Rick Dawkins was an exceptional experience. RIck's professionalism, attention to…read moredetail, and commitment to delivering exactly what I wanted made all the difference. He went the extra mile in every way, and it shows. This was by far the best car-buying experience I've had." I highly recommend purchasing your next vehicle at Pat Milliken Ford!

Can't say enough about the positive experience at BMW of Farmington Hills! Big shout out to…read moreShannon, she is bright light in the car business! Totally customer-focused and really engaging! The dealership provides the customer with the time and space to find the perfect vehicle for them! We test drove vehicles and fell in love with more than one. If you are in the market for a beautiful, sharp and stylish BMW, check out this dealership! Super pleasant!

People are nice there but I talked to at least 3 to get me where I was going and then when I got to…read morethe service advisor's (Mike) desk I was asked to get up out of my seat as soon as I met him because he was working with another guest. I scheduled my appointment online, and was on time and even a little early, a drop off for an oil change and after 3 and a half hours of waiting and no oil change I asked for my car and left. I have an older BMW and it was just an oil change so I felt like they just put me on the back burner and made me feel unimportant. I've been to BMW dealerships in Grand Rapids and Traverse City and never had a problem and always had great customer service. Will not return and I have already found other places that seem glad to have my business.

This place is awesome. Ray is super trustworthy. Highly recommend…read more Editing post....this post populated that I am from California. I am actually in Michigan so this post is for south-east MI folks.

This shop has a really cool system. All I had to do was like them on Facebook and they gave me $30…read moreoff of a flush & fill. Not to mention they were extremely knowledgeable and honest. They told me what I might need to have serviced and what would be most economic for me.

My Husband and I were camping locally & were over 4 hrs away from home. While doing errands close…read moreto the Ford dealership Hubby felt something wasn't right with our truck. Brought it in a little after 2 on Friday, 6/12/26 to have it looked at. From the beginning Bryan was very helpful & accommodating to our situation. He got our truck in right away, was able to get us rides to & from the campground. Turned our situation over to Corey, from there, Corey was able to get our truck fixed and out before closing time. I would highly recommend Atchinson Ford of Belleville, MI! Thank you to all who made our day less stressful! From Bryan, Corey, the workers and our driver :) Steger, Illinois

In my opinion, Jim Bishop, the service manager, demonstrates behavior that raises serious concerns…read moreabout ethics and trustworthiness. Given his outside business dealings, it is reasonable to question how much trust can be placed in someone in a position responsible for car safety and customer service. When an individual shows a pattern of unethical conduct, it naturally calls into question their judgment and reliability in professional settings that directly impact safety and responsibility. Customers should be cautious.

Very satisfied with the service. Tarek went above and beyond with helping me out…read more I have been to this auto glass place a few times and they have always done Exquisite work. Great affordable service. I definitely will bring all my future business to Quality Auto One and encourage you to give them your business Great customer service. Treated me as if i was family. Will be coming back for more upgrades later