Easy to communicate with, quick, and very efficient. I have a very narrow spiral staircase up to my…read moresecond floor and they were able to handle it with no problem using a long hose. My hunting cat left us some nasty surprises on the carpet, and there was also a significant amount of rat poop which I was hesitant to clean myself because bleach would stain the carpet, and they took care of it all! See before/after photos for the stains they removed. The price was quite reasonable. One thing to note is that they did raise the price by about $50 compared to the initial quote when they arrived, which I found still to be very reasonable given the state of my carpet, but worth keeping in mind when you get an estimate. They also did not initially clean the area under a small couch, which other cleaners have cleaned in the past (it's quite a light couch, you can push it to the side easily). When I called about it though they came back right away the next day to get that area. Overall great service and value, just make sure to double check ahead of time if you need cleaning under furniture and keep in mind the quote is just an estimate!

Very fast to respond and help you with your service options. Great customer care and support. They…read moretry to bend over backwards and help even with scheduling conflicts- they somehow try and make it work. Great folks.

My room-size wool rug had a bad stain plus overall soil. I feared it would never be presentable…read moreagain. MNC restored it beautifully. This was its third cleaning by MNC over the years, and I expect to use them in future. The pickup and delivery were professional.

Our carpet looks brand new again. Every stain came out--best carpet cleaner ever! Highly recommend!read more

Owner is very knowledgeable and friendly. Reasonably priced. Picked up our oriental rug today. The…read morerepair work was exceptional. After repair and cleaning, the rug colors were revived and the repair work was not noticeable. Would most definitely recommend Silk Road Odyssey.

We had a rug delivered the wrong size and the team was able to quickly resize it for us. the work…read morewas fantastic - doesn't look like anyone even touched it. would recommend

John is wonderful! You always hope to get that service guy who treats you like family, well look no…read morefurther! John showed up within the service window. Not only is he friendly and professional, he actually cares about the quality of his work. He has great equipment (first time I have ever seen real steam from a carpet cleaner), he is highly knowledgeable, and fairly priced. His work and advice were excellent! I'm not going to show you the before picture, but I do have two rescued German Shepherds, and one is in a diaper. So I'm sure you can imagine. This carpet is 40 years old! John worked magic on my carpet! I'm so pleased. Thank you John!!!!

John showed up within the time frame he promised. That was a great start..He did a fantastic job on…read moremy rugs..So much nicer, one in general was really bad from my dog..No more smell..looks like new.. Now I can feel better about my home and the upcoming party we are having..I really think the cost was also fair.. I'd definitely call him again for any needs of my rugs or upholstery..

I recently hired Iraj to inspect, repair and clean 6 precious (antique) carpets that I have had in…read moremy family for decades so I can keep them in great shape for the next generation when the time comes. Their service was top notch. They picked up, inspected, repaired and cleaned all of rugs using only the correct materials to preserve the value and integrity of rugs. They also cut new pads to further preserve the rugs. When they delivered the rugs, they made sure the pads were correctly placed, moving furniture to make sure the placement was perfect to highlight the beauty of the carpets. They also have locations in San Francisco and San Rafael which makes them extra convenient. In addition to cleaning, if I were in the market to buy or sell a rug, I would definitely go to one of their locations. They know antique carpets! Will definitely use them again.

Iraj is truly The Rug Master! He literally peeled back a small section of our antique Persian rugs…read moreand instantly knew which area in Iran they were from, the approximate age and types of dyes used. His wisdom and enthusiasm is inspiring. He went above and beyond to pick up the rugs in the city, clean them, appraise them, deliver a few to our home, store the rest for several weeks AND then deliver them to a consignment shop in San Raphael!!

I requested a quote and they were very responsive and welcoming! They were very quick with…read moreresponding and scheduling the services. I needed a loft, hallway and stairs done with some small pet stains. Price was very worth it and not over the top expensive! John did a great job getting the stain out and you could never tell it was there. He also got the job done so quick. Highly recommend!

We recently hired Jorge and his crew to deep clean 3 rooms with some stain removal. Jorge was able…read moreto fit us in at a day and time that worked for us. Alex the lead tech arrived and explained everything he was going to do. Alex was very informative and professional and completed the work quickly and efficiently. The carpet looked great. Alex was very personable and had great communication throughout the process. We will definitely be hiring Jorge and be requesting Alex as the tech on any future jobs that we might have.

For many years I have trusted Rug Masters and Jay with all of our vintage Tibetan and Nepalese rugs…read more(one quite rare) for both repairs & cleaning and the results have always exceeded expectations - especially this time when we required more repairs to one rug. Importantly, we take comfort in knowing that their cleaning methods do not involve the use of any toxic chemicals!!! I might add that my wife is also a seasoned rug weaver who is a member of a national guild & knows her rugs. Beings my wife was scheduled for knee surgery - 17 of our rugs had to be removed for her recovery and as promised our rugs were picked up and delivered right on schedule; completely restored while preserving the richness of their colors and repairs are exceptionally done. Rugs are pieces of art and obviously need to be handled & treated with respect & great care - we absolutely trust & recommend Rug Masters for preserving & caring for our vintage rugs! Thank you Rug Masters!!!

I have a large Oriental rug that has a cream-colored background, which shows every smudge and spot…read more A rug cleaner I had previously used turned the fringe brown! Rug Masters got it looking new again.

We used this service to clean our dryer vent. They were on time, fast and efficient. Clearly…read moreknowledgeable and communicated well during the process. We'll use them again as needed.

The team was terrific! They inspected our dryer vent and venting system and came up with a…read moresolution. They performed the work that same day and were kind, clean, and courteous. If we ever run into trouble in the future, they will be the first call.