We hired Journey Builders after talking to many different roofing contractors. Many were awfully expensive but Mark, the Roofing Specialist who spoke with us, spent a lot of time letting us know what we needed and how we could go in stages at a reasonable price. That we didn't need to do everything all at once. We were in control, and he made us feel so comfortable with him and his company. We were able to talk about every part of the project and be involved in it. He also explained how the process should go with any project and we had not had that before with any of our projects. We were never treated properly before so this was new to us. We decided to hire him and his company. He called me every day with the updates and if there was anything going on or not. He was professional, kind, and courteous every time we spoke. He didn't make me feel like I didn't know what he was talking about. He explained everything and let me, and my mom asks as many questions as we wanted to, and never got upset with me or my mother. He was a gem. Mark fit right in as if he was part of the family. His team of builders and roofers were great and his sweetheart of a Plummer that explained to me what happened to my air conditioner was so amazing. Loved him so much. He did an amazing job. The warranty officer for the air conditioner said he did an exceptionally excellent job. The roofers were exceptionally clean and respectful. They cleaned up everything before they left every day. They never bothered us when they were here. I have nothing bad to say about them at all. We have plans to hire them for many more projects in the future. Mark is an amazing person to talk to, he is so calm and when you are freaking out inside trying to get things figured out, just the calmness in his voice and his deminer makes you calm. He talks you through everything and shows you all the numbers and the processes, and helps you understand everything so you're not freaking out anymore. His crew is all amazing too, very polite, courteous, professional, neat, and clean. No cussing on the crew which is one thing that I really loved. Most crews you come across, all you hear the whole time is cussing and I didn't hear any of that with this crew. They went out of their way to not be in my way at all times trying to not inconvenience me or my family. It was awesome!! Good job guys. Oh, and Mark, your boss is pretty awesome too!! The workmanship that they put out is phenomenal as well. My husband used to do some work on helping out and he said their work was so good and he only wants them touching the house from now on. So, they are family now. No one else is allowed to come into the house now. The craftsmanship and care that went into our house will outlive the warranty. We are super happy with all of the labor, materials used, warranty, and customer service we were provided by Journey Builders and their amazing team. I will be hiring them for painting also, they are licensed for that as well inside and out and I need the stucco off the ceiling and a new color. If they have any other skills I will be using them for those skills because I know the quality will become of whatever they do. They take pride in their work and that is also important to me. K Puebla read more

Where do I even start? These guys wear you down. Frankie and David make you feel like family. 3-4 hours with us in our home. Frankie making calls trying to make things happen while David connects with you and builds rapport. These guys worked us like a formula. These guys are good man. I just cant believe I was almost about to get scammed out of $41,000 which they made me feel amazing about because they brought that price down so much from what was $57,000. Yeah this included work on the front to repair the stucco but its still a scam for that amount. I have a one story 850 sq foot house mind you. I don't even know what to say, there were so many things that were suspicious about these guys. They said they were in the business for 20 years so how is it they barely have any reviews anywhere? Ill tell you why. I don't know if this was true but when I described these guys to the other roofing company who came to give me an estimate they said they heard of these guys. They were called Reliable Roofing and their service was so bad they rebranded to Journey Roofing and Construction. So they are new which is why there are no reviews. To get the price down Frankie said he would merge another job for demo with mine but they would have to come the next day to do it. They put me in a difficult spot because they even compared other estimates to theirs and they said they are right in the middle because no one wants too cheap or too expensive but this was my first estimate so I had no idea what to expect of an estimate. After speaking with the other roofing representative (Dove Roofing and Construction) they also told me they don't even start work till they get the permit so he found it very suspicious that they would start demo when a permit hasn't even been applied for. The roofing rep from Dove told me they wouldn't start on my roof until they got the permit because if they do a demo without a permit and the city finds out I could be without a roof for over a month till the permit goes through. He also told me they wanted to start demo because once they touch my roof the 3 day cancellation becomes void and I would have to pay cancellation fees. That's why they wanted to start so soon. I am telling you man these guys played me. Frankie said I am going to paint some spots that need work on your roof and take a sample of your roof to to see the nails underneath. Look at those pictures! look what they left me with. Then to cancel I had to relinquish all their liability with how they left my roof for a damn estimate! I got screwed! don't get played by them. These guys are crooks... the worst part is I really liked them. They were very warm and charismatic people. The made me feel like part of the Journey family... what a shame... now I am getting my roof done for $13,000. people... GET ESTIMATES! DONT SETTLE! read more

I have a flat roof that started leaking during the last rain. I sat looking at the buckets collecting water in my bathroom and the doorway to my bedroom. I did not have any recommendations for a roofing company. I looked on the internet to research roofing companies. I was impressed with Journey Builders website and the reviews. I made a call to have someone come out and give me an estimate. Mark came out and gave me an estimate. I had one estimate prior to Mark coming to my home to give me an estimate. I used a roofer several years ago to repair my flat roof, the roofer left a propane tank on top of the roof when he went to pick up gutters. The propane tank was left on and set my home on fire. With this prior negative experience, I was very guarded and apprehensive about hiring a roofer. Mark gave me a folder with various documents, giving me information about Journey Builders. Mark explained every document in the folder after inspecting my roof. I told him about my prior roofer experience. He assured me that Journey Builders would take care of me, and I had nothing to worry about. Mark assured me that he would be with me every step of the way during my roof replacement and he was. The workers arrived earlier than the time I was given. Early is better than late. I directed the workers to the area of the roof that needed to be replaced and they began to work. Mark told me that his workers would do the demo on Saturday and complete the job on Monday. After the workers begin, Mark came to my home and informed me that the roof replacement would be completed on Saturday. I was very impressed, roof replacement in one day. The workers cleaned up after they finished the job. No evidence was left that roofers had been at my home. I am impressed with the customer service that was provided by Mark. He is an excellent representative for Journey Builders. The voices of a million angels could not express my satisfaction with Mark and Journey Builders. Mark, thank you! On a scale of 1 to 10, I give you a 10. I look forward to working with you in the future for any house repairs I may need. I am so satisfied with the services I received; I have recommended Journey Builders to 3 of my friends. Journey Builders gave me a 20-year warranty on my flat roof. Other roofing companies that I talked to only give a 5-year warranty on a flat roof. There are so many companies that take advantage of the consumer. It is a blessing to have a company that truly takes care of there customers. Mark and Journey Builders. Keep doing what you are doing. Thank you, Mark and Journey Builders! read more

Our roof sprung a leak following a heavy rain in December 2021. It was, we assumed, a small leak since it was only on one area of the kitchen ceiling. We have a home-owners warranty policy that covers roof leaks, but apparently no roofers were available in the warranty's network and I was advised to find my own on the condition that the company was insured and certified. Between Covid-19 creating worker shortages and supply chain issues there was a backlog of people needing roof repairs and everyone I tried was booked for months in advance. After several attempts, I couldn't find anyone before we had another heavy rain in late March 2022. The warranty company again advised me to find someone outside their network to make the repairs and they would reimburse me up to the policy's limits. I contacted a number of builders on my own and through Angi and Yelp but I couldn't get a straight answer to my questions, some didn't respond to my messages on their phones and websites, and some gave an estimate over the phone without actually inspecting the leak. One actually would not agree to even give me an estimate if my husband wasn't present which I found to be completely disrespectful and an absolute disqualifier. Eric from Journey responded immediately, went on the roof and located the problem. Rather than just patch the leak, he offered a few different solutions from which I could find the best solution for our budget and the protection of our home. He noted that the roof was in otherwise good shape and didn't recommend a completely new roof. Instead he recommended removing the damaged shingles and some surrounding shingles and underlining, and replacing the shingles. They carefully worked around the solar panels and caused no damage to our plants surrounding the house as they worked. His crew completed the repairs within a few hours to beat the next forecasted rain storm. The crew completely cleaned up the mess and removed the old shingles, wood, and other bits and pieces. They gave us a discount in honor of my husband's veteran status, took care of necessary permits, and treated us and our property with utmost respect. I never felt pressured into doing more or spending more. The leak is gone and we are completely satisfied customers. I won't hesitate to call on them again should the need arise or to recommend them wholeheartedly to friends and neighbors. read more

Although they are officially based in Burbank, this review is for a re-roofing job in Oakland, CA. My roof was starting to fail and I had 7 in-person estimates before settling on Journey. Vee of Journey Builders was the ONLY person to correctly diagnose that the roof had no plywood and was shingled atop only a layer of insulation board. He could tell just by walking on it (not every estimator actually got on the roof), and then was the only one to get on a ladder inside the house to look in a shaft in the ceiling that showed the composition of the roof from below - though I had pointed it out to the others. His estimate was not the lowest nor the highest, but then he was the only one to include all the plywood that was needed. The others would have stripped the roof and then hit me with the "We've got a problem." speech, which could have left me roofless until they could get the plywood and would have cost a lot more than the initial estimate. Vee was unfailingly responsive, flexible, thoughtful, transparent, punctual, polite and trustworthy. He even tolerated being up on the roof with me as we diagnosed and fixed an issue with the fancy remote-control skylight I bought. The demo crew was just two guys, but they moved with the speed and precision of people who care about what they are doing and have done it many times. The roofing crew was extremely skilled and accurate. The gutter downspout crew was equally fast and accurate. I was home for all the steps and could see that they didn't cut any corners, but they were fast and the job was done way ahead of schedule. They demoed the whole roof including the degraded insulation board, sealed up a disused shaft, replaced the rotted wooden chimney surround, added a cricket so that it would not rot so easily again, added new insulation board, plywood, and membrane, shingles, gutters, downspouts, spray-painted all the existing metal work, replaced flashing as needed, and replaced the skylights. All that and a 50-year transferable guarantee on the roof. I highly recommend Journey Builders, and Vee in particular. I've worked with a lot of contractors over the years, and this was the best experience by far. read more

Journey Builders came to our rescue after two con-artists tore out our roof. Project Manager - Alex P. came and gave us a step by step assessment and estimate of what needed to be done. Alex immediately provided us with the addresses of completed projects of four clients and one still in the works. This was extremely helpful since we could see the quality of work. Once an initial deposit was made and contract signed, permits obtained, work began immediately. We had a leak in the dining room ceiling which amounted to several drops by the ceiling had been stained. We also had stained in the living room ceiling since both these rooms have cathedral ceilings (no attic). It turned out that the leaks came from the water running down from the dome over the entry (we have a Spanish stucco style houses). Over the years, there were bandaid patch up jobs and water did not drain property so settled into puddles on the roof area above the living and dining rooms. Roofers always arrived on time and worked six to eight hours depending on whatever needed to be completed. Equipment was always safely maintained in the work areas. Roofers always cleaned up before leaving. I had water damage to the window trim in the master bath when it rained overnight (a tarp had been put over the entire roof since we were still waiting for an inspection before tiles and gutters could be installed)....water came from the roof and caused the composite faux wood to buckle and split. Journey Builders took care of removing the damaged material, replaced it with wood, and painted the trim. It turned out that our garage roof needed repair. Given that we had extra tiles and materials left from the job on the house....this was done very efficiently too. I highly recommend Journey Builders. Alex P gave us a step by step timeline on what needed to be completed. We chose Journey Builders since two other roofing companies had been hesitant to provide us with addresses of clients. Important scheduling as to getting signature and payment was done efficiently according to client's schedule. Also thanks to Brad S. read more

Journey Builders came to our rescue after two con-artists tore out our roof.  Project Manager - Alex P. came and gave us an assessment and estimate of what needed to be done.  Alex immediately provided us with the addresses of completed projects of four clients and one still in the works.  This was extremely helpful since we could see the quality of work.  Once an initial deposit was made and contract signed, permits obtained, work began immediately. We had a leak in the dining room ceiling which amounted to several drops by the ceiling had been stained.  We also had stained in the living room ceiling since both these rooms have cathedral ceilings (no attic).  It turned out that the leaks came from the water running down from the dome over the entry (we have a Spanish stucco style houses).  Over the years, there were bandaid patch up jobs and water did not drain property so settled into puddles on the roof area above the living and dining rooms.  Roofers always arrived on time and worked six to eight hours depending on whatever needed to be completed.  Equipment was always safely maintained in the work areas.  Roofers always cleaned up before leaving. I had water damage to the window trim in the master bath when it rained overnight (a tarp had been put over the entire roof since we were still waiting for an inspection before tiles and gutters could be installed)....water came from the roof and caused the composite faux wood to buckle and split.  Journey Builders took care of removing the damaged material, replaced it with wood, and painted the trim.   It turned out that our garage roof needed repair.  Given that we had extra tiles and materials left from the job on the house...this was done very efficiently too. I highly recommend Journey Builders.  Alex P gave us a step by step timeline on what needed to be completed.  We chose Journey Builders since two other roofing companies had been hesitant to provide us with addresses of clients.  Also thanks to Brad S. read more

We love our new roof! Although we signed a contract with Journey Builders with a very reasonable price, we weren't sure what to expect at first as The project manager Steve K. promised the world to us and we were worried that he couldn't deliver. He said it would take about 6-8 weeks to complete the job depending on how fast the can get the titles and how fast the city inspectors coming to inspect. He convinced us that we do not need to worry and that he will be taking care of anything for us. A day after the contract was signed, they already demolished our old roof and loaded & cleaned up the debris nice and neat. It was unexpected! Within that same week, the preparation work was done including the City inspection. Amazing!! Steve had kept us informed throughout the whole process on what and when the next step will be. At this point , He said that we only wait for the tiles to come which should be about four weeks. Four day later, Steve called me to advise that the tile should be delivered in about 3 days. Before you know it, pallets of tiles were delivered to our house and the crews were here the very next day to start working. From start to fish, Steve led his team to work very hard non-stop in a professional manner in barely 4 weeks. Steve not just delivered what he promised, he delivered it unexpectedly in a short time frame. Steve, you represent Journey Builders well and they are very lucky to have you as an employee. You deserve the best. A BIG KUDOS GO TO Steve! read more

Wow, I can't contain my excitement about the incredible job Mark from Journey Builders did on my flat roof! As a new homeowner at the young age of 27, I was feeling overwhelmed trying to find the right company for the job. But then I stumbled upon Mark, and let me tell you, he exceeded all my expectations! From the moment I contacted Mark, he was incredibly thorough and took the time to explain every aspect of the project. He didn't leave any stone unturned and ensured that I understood everything from A to Z. I was blown away by his professionalism and attention to detail. But what really set Mark apart was his commitment to his word. Throughout the entire project, he followed up diligently and made sure that everything was progressing smoothly. I never had to worry or second-guess his promises because he consistently delivered on every single one. Now, let's talk about the result: my roof looks absolutely amazing! The craftsmanship and quality of work are truly top-notch. I couldn't be happier with how it turned out. Thanks to Mark's expertise and dedication, I now have a roof that not only looks fantastic but also gives me peace of mind knowing that it's built to last. I can't recommend Mark and Journey Builders enough! If you're in need of a flat roof, don't waste your time with other companies. Mark is the real deal, and he will go above and beyond to ensure your satisfaction. Trust me, you won't be disappointed! read more

I have been having roof issues on and off for about 4 years now, I kept repairing small leaks around my house. But after I realized how much money I was throwing away, I was horrified. I decided to get a roofing company to come and take a look at my roof and see if we need to replace the whole thing. I made an appointment with Journey Roofing and Construction, and Henry came to take a look at my roof. He told me that my roof was in pretty bad condition and repairing it wouldn't help. He told me that I would have to invest in my roof and replace it. So I decided to bit the bullet and go for it, when Henry did a more thorough inspection of my roof he found a-lot of damaged roof that I never noticed before, and it was pretty obvious that it needed to be changed. He gave me the price for the whole project, and to be honest, I was expecting that it was gonna cost more. Henry told me that he wanted to help me as much as possible, and he really did!! He was very nice, professional, and he made me feel like family and that he was not doing a customers roof, he was treating it like it was his own personal roof. When he finished, I was amazed how beautiful my roof looked, and changed my whole house appearance for the better. I highly recommend Journey Roofing and Construction for your next roofing project, and if your lucky enough to get Henry, the know that he will definitely take care of you. THANK YOU HENRY!!!!! read more

I recently hired Journey Builders to replace the roof on my house, and my experience was far from satisfactory. Here's why: Firstly, the cost of the project ended up being significantly higher than the initial quote. I was charged for additional services and materials that were never mentioned during the initial consultation. Despite my attempts to get a clear explanation, the billing details remained vague and unclear. Secondly, I was under the impression that Journey Builders would have their own team of professional roofers handling the job. However, to my surprise, they subcontracted the work to another company without informing me. The subcontractors were not as professional or skilled as I expected, leading to multiple issues with the quality of the work. Communication was also a major issue. There was a lack of transparency throughout the process, and getting in touch with someone to address my concerns was incredibly difficult. The customer service was unresponsive and dismissive, which added to my frustration. While the work was decent, the overall experience with Journey Builders was disappointing. The overcharging, use of subcontractors without prior notice, and poor communication made the entire process stressful and unsatisfactory. I would not recommend their services to anyone looking for reliable and honest roofing work. read more

I found Journey Roofing & Construction last week on the ANGI website looking to put a new roof on our guesthouse and they replied promptly. Nova and Leo arrived the next morning at our house for the initial inspection of the roof. They were very helpful and took their time explaining in detail exactly what would be done in a way that we completely understood. Needless to say, we were thrilled when told they could start immediately, in fact the next day. The following day the demolition crew arrived early and immediately got to work even leaving the area as clean as they found it. The next day the installers showed up and worked diligently until the new roof was on and looking good. The entire Journey team were the most professional, honest, and reliable company we've ever worked with, and over the years we've worked with many, taking care of our rentals in Laurel Canyon as well as several rentals in Mexico City. We will, of course, use them in the future because of their speed, superior work, and affordable prices. A special thanks to Nova and Leo who really made this thing happen from the very beginning. And a special shout out to Leo who stayed in touch with me from beginning to end, making the whole thing hassle free. Thanks again Journey Roofing, one and all. Betty & Jorge Rivero read more

Let me start by expressing my utmost satisfaction with this company and the exceptional service they provided. I consider myself incredibly fortunate to have had Mark as my point of contact for addressing my roofing issues. His expertise and dedication were truly remarkable, ensuring that every aspect of the job was handled with precision and care. Initially slated for mid-March, Mark promptly notified me of an earlier opening, allowing the project to commence sooner than expected. This proactive approach was a godsend, especially given the recent rain in Riverside, which had exacerbated my roofing problems. Mark's attentiveness and clear communication throughout the process alleviated any concerns I had, and the quality of workmanship exceeded my expectations. Thanks to his prompt intervention and professional handling of the situation, my roofing issues were swiftly resolved, providing much-needed peace of mind. I cannot praise Mark and the team enough for their exemplary service and commitment to customer satisfaction. If you're in need of roofing assistance, look no further than this company--they truly go above and beyond to ensure your needs are met with the utmost care and expertise. read more

My roof is curved inward, so it would leak every time it would rain. Let me just put it this way, the leaks were EXTREMELY bad. I tried hiring some local handymen to patch the old roof but the problem was never solved. I wanted to avoid replacing the entire roof because I thought it would be too costly, but I eventually had to call a roofer to come fix my roof. I'm so happy that I called Journey Builders. When Manny came out to see the roof, I could honestly say that I trusted him from the start. When he inspected my roof and gave me a report, I knew he wasn't trying to sell me anything unnecessary. Yes, I'm not that knowledgeable when it comes to roofs, but I could tell when someone is just trying to sell me something. Manny was the complete opposite. He gave me multiple options and also gave me his recommendation. I went with my instinct and hired him to completely redo my roof with his recommendation, and I am so glad that I did. First of all, he gave me reasonable quote for the job and even helped me finance the entire project so that it wasn't too much of a burden. I truly cannot thank him enough. I highly recommend Manny and Journey Builders. read more

Been on the marquet to change the roof of the house... correction was on the market to change my roof. Went online and spoke to several roofing companies to see how much obviously would cost to replace the roof. After many years of endless roofers coming to the house for an estimate found the one company that really stood out just straight out Honest and got a quote that I was comfortable with. Mark the representative thatvcame out awsome dude from the start. They were not pushy and their communication across the the whole project was a pleasant one. Their work alone speaks for itself. Ran on some tome delay from the city to get the permit but that was the city just not moving at a appetite manner. Anyways the main guy Argo hope I'm spelling name correctly cool as a bowl of peaches. I felt like he was like my brother under stood were I was coming from and we got the roof taken care of. Highly recommend this company if u want a great product at a great price and the crew just cool as hell. To take care if your roofing needs. Would hire them again in the future. Thank you read more

recently had the pleasure of working with Journey Builders for a complete roof replacement and installation, and I cannot recommend them highly enough! From start to finish, the entire experience was absolutely amazing. The team at Journey Builders provided great, friendly service throughout the project. They communicated fully at every step, ensuring I was always in the loop about progress and any necessary updates. Their professionalism and attention to detail were evident in everything they did. Not only did they complete the job in a timely manner, but they also charged a fair, competitive price. The value for the service provided was exceptional, and I felt confident I was in good hands. The workers were skilled, courteous, and a joy to work with, while the manager ensured everything flowed smoothly. Their coordination and dedication to quality were truly impressive. If you need roofing work done, look no further than Journey Builders. They exceeded my expectations in every way, and I am thrilled with the results. Highly, highly recommended! Nora J. read more

I have worked with Journey Builders on two separate roofing projects for two different properties. The company initially contacted me in 2022 regarding a roof replacement for primary residence. At the time, my roof was leaking in multiple areas during a n especially harsh weather season. Bianka was instrumental in coordinating a prompt and convenient schedule and she demonstrated a clear understanding of the urgency of the situation. The project was completed smoothly and efficiently. Due to the positive experience with my first property, I entrusted Journey Builders with the roofing project for my second property in Long Beach. On both occasions, Alex served as our project manager. He consistently maintained excellent communication, responded to every call and inquiry, and ensured that no detail was overlooked. He presented clear, comprehensive plans for each project and executed them with professionalism and precision. His attention to detail and reliability made me feel confident and secure in my decision to work with Journey Builders. read more

Great experience with Journey Builders! Mom and Dad are LOVING their beautiful new roof! My brother and I needed to help our parents get a new roof put on, as with challenges of aging setting in they aren't able to take on big projects so easily these days. Project Manager Mark, Matt, Brad and the rest of the team at Journey really stepped up and took care of us all the way through. They were considerate, honest, patient and communicative, consistently going above and beyond to accommodate our specific needs. When rains started unexpectedly mid-project, Mark immediately called (after hours!) to let me know he was sending a team with tarps to make sure everything stayed nice and dry. When they found unforeseen issues with an existing skylight they replaced it right away with no additional fees. They offered the best price estimate and honored the offer with no funny business. This is a company with integrity! We all loved working with these guys and couldn't be happier. Thanks, Journey!! read more

I gotta say, I had the pleasure of working with Journey during a heavy rainstorm that hit our area not too long ago. Let me tell you, these guys were real troopers, showing up on time and working their butts off to repair our damaged roof. I was impressed by their professionalism and dedication, and I can't thank them enough for their exceptional service. Throughout the whole process, the team kept me in the loop, giving me updates on their progress and answering any questions I had. They were always polite and respectful, and it was clear that they had our safety and satisfaction in mind. Despite the heavy downpours, They got the job done on schedule and with top-notch quality. Our roof is now better than ever before, thanks to their expertise and attention to detail. If you're looking for a reliable, professional roofing company that can handle any kind of weather, look no further than Journey builders. I highly recommend them to anyone in need of roofing services. read more