The New Balance store has a 3D foot scanner--an advanced machine designed to capture precise…read moremeasurements of the foot for optimal shoe fit. So, of course, I wanted to put my butt in it. But doing so, of course, would be inappropriate, disruptive, and disrespectful to both the staff and the purpose of the machine. Attempting it would likely result in immediate ejection from the store, embarrassment on behalf of my wife, and damage to my reputation. If I want to do something like that, it has to come from a place of trust and responsibility. So I've decided on a different approach. I'll apply for a job there. I'll start at the bottom, maybe as a sales associate. I'll show up on time. I'll learn the product lines inside and out. I'll help customers. I'll take extra shifts. I'll support the team. When we have team potlucks I won't just sign up for paper plates and napkins like I usually do. Over time, I'll build trust with my coworkers and supervisors. I'll demonstrate reliability, consistency, and good judgment. When opportunities for promotion arise, I'll take them seriously. I'll accept constructive feedback, complete training, and become someone people rely on. Eventually, I'll earn a leadership position--assistant manager, then store manager. Managers stay late for many reasons: end-of-day reports, scheduling, stockroom organization, vendor calls, or something mundane like doing a full count of shoelaces to reconcile inventory discrepancies. One night, when the store is closed and no one else is there, I'll complete my duties. And then finally I can put my butt in it. But, for now, it's just feet. Ri helped me, with her patience, friendliness, and knowledge earning the store five stars. The scanner said I was a size 12 even though I am a size 13. It undersizes. For this reason I decided not to stick anything else in the scanner.

Just walked out of this store. We stood there for 5 minutes waiting for one of the employees to…read morehelp us because we were ready to ask for sizes and make a purchase. They just looked at us, then decided to help people who had just walked in and had only started browsing the shoes. WTF?! We decided to leave. Worst New Balance store we've ever been to.

Products are great and comfortable. I think Timberland boots especially are one of the best boots…read moreone can buy at the $150+ range and therefore the low score is not a reflection of the quality and value of the product, but the bad score is more so on the service. For one, the staff seemed very disinterested on making sure we are buying the right products. I bought these nubuck Timberland boots, and at the cash register I was looking for boot treatments in making my boots more water resistant. I picked out the only thing I thought would work. Turns out on the bottom, the directions says "Not for suede or nubuck." Gee thanks Timberland staff. You could've pointed this out before I bought it. Instead they were just there to just go through the motions. Now I cannot buy any nubuck treatment in time before my trip because the staff here don't give any thoughts to the customer experience.

COVID Notes: - The stores are closing early at the mall…read more Fortunately, this one was still open until 7pm. - Register area is behind plexiglass. - Hand sanitizer is available at the checkout We scored with the buy one, get one 50% off deal.

Workers are nice and chill. As a customer who bought many overpriced sneakers from them they never…read moregave me any chance for negotiating a price down on an item I was interested in not even down $10 at least. They are usually firm with prices. Another thing that is a downside of this place is selling your things to them they will lowball the hell out of you and resell it 2x higher than what they ask from you. So I advise you not to sell to them either. Honestly if you wanna buy or sell sneakers I prefer a better sneaker shop 3 miles away from this place which is called Sole Priority.

The Fix Kicks - Where the Sneaker Game Feels Like Home…read more I still remember the first time I stepped into The Fix Kicks in Santa Clara it was like walking into sneaker heaven. I opened that door and boom instant chills. I was surrounded by walls full of heat: Jordan 1s, Yeezys, Dunks, pairs I'd only ever seen on Instagram. Then I turned the corner and saw the Funko Pop wall, and I swear, it felt like I was in the middle of a dream. But here's where the story gets even better. It wasn't just the shoes or the collectibles it was the energy. The vibes. The people behind the counter weren't just employees they were sneakerheads like me. They greeted me like I'd been coming there for years, asked me what I was into, chopped it up with me like we were homies. From that very first visit, I knew this wasn't your average shop. This was family. Since then, I've bought kicks, sold pairs, and each time I leave, I walk out with a smile. Not just because of the shoes but because of how I was treated. They take care of you at The Fix Kicks. They're real ones. Fair prices, honest deals, no funny business just a team that truly loves what they do and puts their heart into every interaction. It's rare to find a spot like this. They've created more than just a store they've built a community. A place where sneaker culture is alive, respected, and celebrated. So if no one's told y'all yet: Fix Kicks, I'm giving you your flowers today. Thank you for the good vibes, the unforgettable experiences, and for always holding it down for sneaker lovers like me. Much love to the whole team y'all are legends.

Luxury branding, questionable authenticity. A $239 "ESSENTIALS Fear of God" item started peeling…read moreright away and showed multiple red flags inconsistent with genuine merchandise. Proceed with caution.

**Horrible store employees, asking you the same question 7 times, and they all think you are going…read morein there to steal. They're not welcoming at all, I will never go back to this store. i went in yesterday and me and my friends were harassed by the employees. While checking out, one employee, (has tattoos the other one has pink hair lol) asks my friends what else did he have, insisting that he has something else. then he reviewed the camera footage and realized he's an dodo bird. DO NOT GIVE THESE PEOPLE YOUR MONEY

Huge selection, very bright and neaty organized store (even the sale racks), friendly staff. I was…read moregreeted once I walked in. I like the store layout. Value was good, plenty of original price items, also 2 to 3 racks of on sale items.

Horrible shopping experience at this location. I was shopping with my 10 year old child. I wanted…read moreto try on some items. Change room attendant informed me that only one person in change room. I could not bring my child with me. I was not going to leave my child alone. Needless to say I left that store thinking what a stupid policy.

This is one of my go to store when I come to Great Mall. As there is no longer a Banana Republic…read morestore at Stoneridge Mall or Walnut Creek. I wear a lot of clothes for work from this store and I come to this store from time to time or purchase online. Great value and style and lots selection for work. Service is fine. I like to look through the clearance rack to find deals.

We came into the store to try out a different t-shirt size for my hubby as I bought him a sampler…read moreof white T-shirts for Christmas. The deals for Black Friday is definitely worth it for Ts but I snoozed a bit and still got a quasi good sale price during December. Anyhoo, we decided to come in and just get a few of a specific shirt with the sale online being almost comparable to the price I paid. L O C A T I O N Banana Republic Factory Store is located in Great Mall on the east side of the mall. I usually park at Marshalls and then walk to the right. I N S I D E Layout seems to mimic GAP considering they are part of the same company. Women's on the right side and men's on the left. Unfortunately the sale they had online for an extra 40% off was not applicable in store so we ended up doing a return of all the shirts I had and bought 3 of one type of shirt online and did a pick up in store. It was pretty instant. As soon as I entered the order, one of the store associates was about to fulfill our order when we just told him that it was in our hands. So we didn't wait at all as it wasn't a busy day. He packed up our shirts and then just verified my order with my ID and we were off. S E R V I C E Returns was seemless and easy. Ordering online and pick up was also very quick. Again it's also because it wasn't super busy when we did our order so it was instantaneous. O V E R A L L Not a bad place to go in store to pick up online orders for Banana Republic Factory. I've done so in the past. Sometimes the online prices are better that in the store and sometimes it's the opposite. It's definitely a gamble. Good customer service here. Glad it's close-ish to home for returns and exchanges.

Great customer service. Belinda and Jeremy were very helpful when I was looking through the store…read more When I asked about a discount they said it was expired but they asked the manager and they let me use the discount. Jeremy talked about the rewards program which is great if you like the brands that they carry. Overall experience was great and I will be coming back again to pick up more Chinatown market clothes.

Genuinely a horrible experience. I placed an order for an item they didn't have in-store and I told…read morethem I needed it ASAP. The associate let me know it would arrive early morning the next day. I never received a call like they said I would so I waited all weekend and when I finally came to pick it up they had sent over the wrong size. The owner then forced us to go pick it up in Daly City if I wanted it that same day and offered no partial refund or even a discount on a future purchase. Will be blasting them on TikTok. Order on Stock X. Associate also made us uncomfortable asking us about our ethnicity instead of just checking us out.

Alan was a great associate that was able to help me and give me some great advice! No other…read moreassociate approached me while I was in the store browsing around for about 20 min. Alan stepped up, made short talk and made me feel comfortable! I would definitely recommend to look for him when shopping here. They had a great selection for things that are currently trending, the value of the product and associate help was all great!

As I was waiting for Janet, the Coach Men's Factory caught my attention with a sign in the window…read moreannouncing 50% discount on all bags. I'm a male version of a bag whore! I have an extensive bag collection from Louis Vuitton, Tumi and Coach, including massagers, backpacks and over-night bags, so the last thing I needed was yet another bag. Shoe loving ladies, you know what I am talking about! As an addict would make excuses to see his dealer for the last time, I told myself the same and strolled right in. Immediately I was greeted with a smile and reassured that the discount was in affect. The staff offered assistance, but I politely refused, as I was only browsing. It didn't take long before I was inspecting several bags, still in denial, trying to decide which would best fit my needs. Eventually, I asked for assistance, as I was attempting to select the best color shade and leather texture of the same bag. Holly assisted me and suggested to bring out the rest of them from the back, so I can choose the perfect one. She brought out another four to choose from. Now that is customer service! Typically you ask someone to check for an item in stock and you're faced with resistance and laziness; not so with Holly and the Coach store. I made my purchase, and the bag was packaged with care. The store was well organized and kept neat and tidy. The sections were organized by style and type, making browsing effective and efficient. One minor issue was that the nearest mirror to the sunglass section was on the opposite wall, roughly twenty feet away. This should be easily remedied by store management. Overall, the customer service was personalized, helpful and the staff was not aggressive to make a sale. I would definitely return and shop here again (still shaking from my addiction).