I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.

Evan & his team did great work on our home! Their quality of work was excellent and second to…read morenone. They responded quickly to our call for plumbing services, and the value of their services was high.

If you want to get your tankless water heater installed properly (and your tankless water heater…read moreserviced correctly), ProMax is the one. Evan, Owen and Galen did a fabulous job installing our Navien tannkless. It was a complicated job given that the original water heater wasn't correctly installed and was feeding exhaust back into the house via the furnace. Not only was Promax's overall price lower than the quotes I got from 2 other highly-rated plumbing companies, the price they charged me for the Navien tankless unit itself was lower (all 3 companies quoted for the same Navien model). And we passed inspection with flying colors; the inspector even called out that the unit was really well installed!

Guys specialize in water heaters. It's a no brainer. Our started leaking. The tech told me he's…read moreinstalled 10,000 of these. Price was good, it was fast, and painless. (posting a year later as forgot in drafts)

We had a water heater leak late afternoon on a Saturday. Not only were they helpful in providing…read moresteps to shut off water and drain it if needed immediately, but they got us in for a replacement on Sunday morning. The way it's set up now looks way better than our builder grade version, and the water is gets hot a lot faster. Would definitely recommend, and won't hesitate to rely on them again if there's ever a need.

Wolff Water Heaters sent a tech out the next day to fix a leaky tankless water heater and they did…read morea great job. The technician figured out the problem, got the parts and did the repairs in a couple hours and the leak is fixed. Really good job overall, I'd use them again.

I would not recommend this company based on dishonesty and extremely expensive. To start I would…read moresay this company is responsive for answering phone calls and quick scheduling, and the technician was on time. The agreement on the phone was $150 to do the diagnostic and it will be reimbursed back once we decide to go ahead to fix the problem. However, the technician Ben quoted us $700 for a 2 hour job. The break down costs was $180 for the parts and $520 for the labor. It is extremely expensive and I explained to Ben that to charge me more than $250 ($260) per hour for labor is not justified and he jacks up the price just because he's already there. In the mean time we already called another plumber who will do the same job for $500 including parts! Based on the principle not to use dishonest and opportunistic company, I decided just to pay him the diagnostic fees and sent him away even though I will have to wait and pay another Plumber to come out. Buyer beware!!! Dear business owner, I did not black mail Ben. I asked him to lower the price because it is unethical and is extremely high comparing to another licensed plumber. Regardless if I kept him for the project or not, I was gonna write this review for jacking up the price. You are not the only one at the mercy of inflation!!! That's why for Ben ( your company) to charge consumers/ customers high rate at current time is unreasonable! By the way, I asked Ben to drop the price from $700 to $ 600 which is not a massive drop! And it is not Free estimate, I did pay Ben $165 for his diagnostic work and time!!!!

I was very impressed with this company! Chris, one of the…read moreowners, provided an estimate over the phone after reviewing a photo of my existing setup. It was so nice to actually talk to the person who is going to be installing the water heater rather than just making an appointment through an answering service. He's been installing water heaters for 20+ years. My husband and I originally wanted a tankless water heater, but Chris took the time to explain the pros and cons. I asked about other options and he explained various hot water tank options. Chris advised a high-recovery 50-gallon water heater alone would likely meet our needs, but we chose to add a mixing valve for even more available hot water. We have not run out of hot water yet, so I'm very happy. The installation took only about 40 minutes, and we couldn't be happier with the service, communication, and professionalism. Highly recommend!

A fantastic company, I highly recommend! After my tankless water heater failed, I was the fence…read moreabout which way to go (New one or go bank to tank). After speaking with Chris I came to a decision that made sense and he got new one installed in 24 hours. Thank you Chris (& Tyler), you guys are honest, give great advice, and present all options to your customer to review. Can't thank you enough! A great value and super responsive To their customers.

Very professional service and quality work reasonably priced. And yes locally family owned.read more

Great customer service from start to finish. Everyone I spoke with was professional, friendly, and…read moreresponsive, which I really appreciated. That said, I was quoted $2,510 to remove and replace a sink that I was already providing (along with the faucet). I completely understand that there are real business costs-running service trucks, employee wages and insurance, fuel, overhead, and everything else that goes into operating a quality company. But $2,510 felt incredibly high for what I expected to be roughly a three-hour job. I was anticipating something in the $900-$1,200 range with the sink and faucet already supplied. I don't mind paying for quality work, but this quote was far beyond what I expected and ultimately made it impossible to move forward. If customer service is your priority, they're great. If you're price shopping, I'd recommend getting multiple estimates.

BEWARE: UNLICENSED CONTRACTOR!…read more We hired D. Young's Plumbing in November 2025 to install a water heater. Unfortunately, the installation was defective. After being effectively "ghosted" by D Youngs, we contacted the manufacturer directly and a Rheem-authorized technician found faulty installation of the condensate line in May 2026. Correcting D. Young's error cost me $524.42 out of pocket. I later discovered their WA contractor registration (License No. DYOUNYP976PA) had lapsed 21 days before the job -- meaning the work was performed without a valid license, in violation of RCW 18.27.020. I sent two formal written letters (both email, and hard copy) requesting reimbursement. No response to either. Complaints have been filed with WA L&I and the WA Attorney General's Consumer Protection Division. Lesson Learned: Before hiring, verify any contractor's license at LNI.WA.GOV

I needed to contact a plumber to connect a new sink and faucet. I was able to make an appointment…read morein a timely manner. I made the appointment by phoning their office. The staff member who answered the phone was polite and got me in right away. The day of the appointment I was contacted by Matt who was scheduled to come over later in the day to do the work. He said he had a cancellation and would like to come over earlier if that would work for me. Since I had no water in the kitchen, this was a welcome call. Matt was very polite, worked quickly and finished the project within an hour. I have used D. Young's in the past and would definitely continue to use their services.

Zach from BelRed Heating & Air arrived promptly at our home to clean the ductwork associated with…read moreour two recently installed furnaces. From the beginning, I was impressed with his professionalism and attention to detail. He first located each of the many vents throughout our home while explaining the cleaning process and what he would be doing. Each time Zach went out to his truck for supplies and returned, he put protective booties over his shoes. We do not wear shoes in our home, so I especially appreciated his thoughtfulness and respect for our property. Throughout the job, Zach was thorough, focused, and clearly took pride in doing the work properly. When he finished, he made certain that doors were closed and lights were turned off, small details that say a lot about someone's professionalism. The real surprise came when he showed me the contents of the vacuum bag. I couldn't believe the amount of dirt, hair, leaves, and assorted debris that had accumulated in the ducts, including remnants apparently left behind from remodeling done many years ago. Seeing what was actually removed certainly confirmed the value of having the ducts professionally cleaned. Zach is a keeper! His professionalism, thoroughness, and respect for our home are a very positive reflection of the quality of service we've come to expect from BelRed. Five stars!

I started with Bel-Red a few decades ago, when they were a significantly smaller shop. At the time…read morethey saved my bacon by replacing a bad furnace circuit board. Signed up for a yearly service maintenance agreement with them that same day. Every year like clock work, they came out for the yearly turn up. No upselling. Just routine maintenance. I don't exactly recall when they were bought out/merged/bought Gene Johnson and some plumbing company, but it was the end of the no upselling. Fast forward to today: The good. Lots of good to really good people in all roles. An army of techs. They will come to you fairly quickly. Actual service is usually solid. The bad. Some not so good techs that are clearly on the upsell of telling me I needed something. The code changed and new requirements of.... when I'm likely grandfathered in at the old requirements. They want to come out twice a year, to service my heatpump and furnace separately. Basically two opportunities for upsell. They want to send me a free plumbing consultation/inspection. More upsell. Never scheduled with them. The really big prize for them, selling me a completely new heat pump and furnace system, when both approached 10 years old. Having to say no every freaking year. Fear tactics. Super premium prices. Really bad. One of their techs told me my extra surge protector installed by another tech is over a year old and may fail. He highly advises a new one to protect my system. I approve it and pay again. Later I pull the records from the first one installed. It's only 11 months old and under warrant. Call manager and get a refund. Different tech was fixing my heatpump. Had to order parts and came back the next day. He had underquoted the actual cost to fix the prior day. I had already signed and approved the fix the day prior. Day 2, that morning with my heat pump torn apart in pieces, I'm forced to sign/approve the real cost or he cannot finish the repair and would leave. I sign, not happy call into the a manager. He researches. About 2 weeks later they agree to refund the difference. About 2 months later I actually recieve the refund. My hvac system lasted 16 years. Not too bad. They gave me four bids with various levels of equipment. I ended hiring a smaller hvac company near 5 stars reviews here on yelp. Their sole bid was the Bel-Red's low bid with better equipment. I stopped the Bel-Red service agreement going forward. Should have done this many, many years ago. Paying super premium prices for less than stellar services. Live and learn.