We hired Vortex Pools & Spa to service our hot tub in Sedona house that we rent on AirBNB…read more From day one we started having issues with their service. For instance, we received a bill after two cleanings for a full drainage (even though it was brand new and just filled), they said it was a mistake and cancelled the bill. But then, guest kept complaining, waterline marks, spa not serviced or cleaned, etc. After the 5th guest complaint we cancelled our contract. Note that they send a photo every time they service, which is great, but once when we had a complaint the same day as they serviced, I checked and saw that the photo sent was not my hot tub... And more than once the technician turned off the water which connects to our separate house (a knob next to the water to the tub), which had guests complain of no water and we had to send a plumber and realized the water connection had been closed. The amount of issues in 2 months was so high that we decided to no longer work with them. Every time we called they were polite, apologized, and said they'd send someone over. But after seven issues we just decided we had to change company. A shame as we really wanted it to work out, their rates were reasonable, the lady at reception nice. But in the end, we paid to have a clean hot tub for our guests and only had issues.

My pool is always clear and the chemicals balanced. Drake has been my pool technician for about…read more10 years He always contacts me when he is on his way over. Drake and Vortex are really great

I trust that Greg Biddle has a very experienced staff and guided by is 50 yrs. contracting, he has…read moredeveloped the wisdom of taking the "high road" with all his business. I recomend the Biddles Pool Svc. from a first hand experience. The oldest and best in Sedona.

Biddles provided service today for my Sundance hot tub purchased from them over 12 years ago. It is…read morestill going strong and the work provided by Mario today was excellent. It is wonderful when the technician is on time and the work is done right with a smile. I am grateful that Biddles is here in my area and will always go with them for service. Thanks Mario. Jill M. Sedona, AZ

I stopped into the Sedona store on Saturday July 29 to get some shock for our pool. I walked in…read moreand over to the products where I knew it was. There was only 1 bag. I took it to the counter which was to my left about 6'. No one was around and suddenly I noticed a gentleman sitting in one of the comfy patio chairs to the left of the counter. I said, "excuse me, do you have any more of this"? I waited about 30 seconds for an answer assuming he did not hear me. I asked the same thing just slightly louder. Nothing. Finally, I went and stood in front of him about 2 feet back and asked again. He was too busy looking at his phone watching a movie or something to even acknowledge my existence. Again, I waited about 15 - 20 seconds, nothing. So I put the product down on the counter and walked out. Guess it was the owner. There is no customer service in this store. I wonder how they stay in business. I will never step foot in this store again.

Greg Biddle does not pay his bills. Did a work three months ago will not pay…read more Beware of this company!

Anytime we have an issue clear vision is on it and always takes great care of us! They built an…read moreincredible pool for us and continue to impress with excellent service

Pool service always seems to be a contentious service. So I try not to be too demanding. The thing…read moreI do not like are "rubber stamp" service invoices. Clear vision comes out when scheduled and seemed knowledgeable. My big gripe is the weekly service report. The repot itself is very nice & professional looking. It includes current picture of the pool / spa from after it being serviced, along with a section that lists the water Ph, Chlorine PPM, date & time. It has a check box section for what the tech did that day, Chemistry Checked, Brushed tile/walls/benches/bajas Vacuumed Skimmed Emptied baskets Gate closed The problems I have with this is the boxes are always checked. I have a report that shows all boxes checked and the picture of the pool from the day of service shows the pool has a layer of unbroken ICE on the top. How could you brush, skim, vacuum a pool that is frozen? I m not sure either. We will probably try another company out, I have trust issues when I find things were not done that they told me they did. I also notice that the sometimes they dont check the "emptied baskets" I might not be a pool service tech, but shouldn't the baskets (plural) be emptied every week? Edit. I did go back and look at every service report since December and they have gotten slightly better at not just checking all the boxes, still every other visit on emptying the baskets.

Terri was great! We got a great deal, installation and hook up was included in the price. The whole…read moreteam was very helpful. Terri's customer service was above and beyond. Great quality Sauna

Terry is a great person to work with. She even helped in coordinating with the crane guy to help…read morein delivering our spa. The delivery guys were fantastic. They were very sociable and humorous. They said our delivery was one of the best they had ever done working with a crane. I just wish they had asked me about the location of the cover over the spa before they had attached it. I would have liked it to have been attached to another side of the spa. They explained the basics of keeping the spa balanced. This is my second spa from Bullfrog Spas--they are the best in the field.

We have a busy Airbnb in Munds Park and were previously using Summit for service and due to a few…read moreinstances of dishonesty, we decided to switch to SpaGuy. They service our spa twice a week (summit was only every two weeks), they send photos of the spa condition after every service, and communicate when the spa needs anything major or just routine, like the water or filters changed. This is a night and day difference from the previous company, it's taken the stress off of us and given us the confidence of knowing our hot tub is sparkling and crystal clear for every single guest. We are super happy with every tech, each interaction is professional and they follow through when they say they're going to do something.

Once again, want to give a shout out to the Spa Guy for outstanding service. The spa fairy came out…read moreto my house, put a new control panel sticker on the spa and now it looks brand new. Our spa is six years old and still functioning perfectly. Last year, we changed all the head rests, and now the spa is like new. Thanks for being there for your customers, we really appreciate the good service.

Ryan is a game changer for spa service!!! First and foremost, he does an absolutely spectacular…read morejob!! And he is quick to respond and address any issues that we've had with our hot tub!! Fantastic customers service at a phenomenal price. I really don't know what we would do without him for our vacation Rental. Hailey highly recommend! Especially after lack Lester service with our previous spa service...

Ryan is reliable, consistent, knowledgeable and very responsive. His prices are very reasonable. I…read morerecommend him and his services 100% without hesitation.

Superior pool service and excellent customer service. Kristi, Bill and Drake do a fantastic job…read moremaintaining my indoor pool, it is always perfect. They are excellent communicators, which for me is really important. I believe their pricing is very reasonable. I would highly recommend Prescott Pool & Spa care for your pool and spa maintenance needs. You won't be disappointed!

From the owner: We are a well-established pool & spa care company in Prescott, AZ. We are a Veteran owned and Woman…read moreowned business. We specialize in pool and spa cleaning and care in Prescott, Prescott Valley and Chino Valley area. We also do service and repair work as needed. We are your hometown pool & spa care company. Give us a call. Our number is 928-379-1292.

It's been so delightful to work with Miriam from The Whiskey Porch. When we moved to Prescott and…read morebought a fixer-upper, I knew the front and side yards would need a lot of work. However, I was intimidated to be starting from scratch. I had a million ideas and a yard full of bare, boring dirt! Miriam helped me uncover the purpose behind the project, so we could design a space that was both beautiful and functional. She has a deep understanding of what grows well in Prescott, and she was comfortable telling me "no" if a certain plant would not do well in a certain spot. Her top priority is to design a landscape where plants will thrive, and homeowners will feel successful. Throughout the project, she listened, asked great questions, and accommodated changes to incorporate our favorite flowers and veggies. With her flexibility and creativity, we were able to find plants that would "be a good fit" for each area of the yard. It was such a relief to have someone with deep knowledge of native, drought-tolerant, budget-friendly species for our exact microclimate. I was so impressed with her expertise, and she had so many thoughtful tips that could only be learned through her wealth of gardening experience in the area. Miriam was professional, honest, and reliable with communication throughout the process, and we are so pleased with the final design. I hope that her advice and attention to detail will help me as I bring these plans to life in our garden. And~ If you are looking for design services in Prescott, you are in capable, experienced hands with @MiriamCarlson-Maier from The Whiskey Porch!

My husband and I met with Miriam to discuss our whole home remodeling project. We are so glad that…read morewe did! Miriam exceeded our expectations. She was professional, creative and we will certainly be utilizing her services again when it is time to tackle our exterior landscaping project. Miriam developed an entire floor plan, lighting plan, and demolition schedule for us. Her creativity really showed as the ideas she came up with were some that my husband and I had not even considered! Miriam recommended several contractors that she has worked with personally. The peace of mind that gave me cannot be beat! We are thrilled for the work to begin on our forever home!