My pool is always clear and the chemicals balanced. Drake has been my pool technician for about…read more10 years He always contacts me when he is on his way over. Drake and Vortex are really great

We hired Vortex Pools & Spa to service our hot tub in Sedona house that we rent on AirBNB…read more From day one we started having issues with their service. For instance, we received a bill after two cleanings for a full drainage (even though it was brand new and just filled), they said it was a mistake and cancelled the bill. But then, guest kept complaining, waterline marks, spa not serviced or cleaned, etc. After the 5th guest complaint we cancelled our contract. Note that they send a photo every time they service, which is great, but once when we had a complaint the same day as they serviced, I checked and saw that the photo sent was not my hot tub... And more than once the technician turned off the water which connects to our separate house (a knob next to the water to the tub), which had guests complain of no water and we had to send a plumber and realized the water connection had been closed. The amount of issues in 2 months was so high that we decided to no longer work with them. Every time we called they were polite, apologized, and said they'd send someone over. But after seven issues we just decided we had to change company. A shame as we really wanted it to work out, their rates were reasonable, the lady at reception nice. But in the end, we paid to have a clean hot tub for our guests and only had issues.

Terri was great! We got a great deal, installation and hook up was included in the price. The whole…read moreteam was very helpful. Terri's customer service was above and beyond. Great quality Sauna

Terry is a great person to work with. She even helped in coordinating with the crane guy to help…read morein delivering our spa. The delivery guys were fantastic. They were very sociable and humorous. They said our delivery was one of the best they had ever done working with a crane. I just wish they had asked me about the location of the cover over the spa before they had attached it. I would have liked it to have been attached to another side of the spa. They explained the basics of keeping the spa balanced. This is my second spa from Bullfrog Spas--they are the best in the field.

Easy, reliable, and quality service. I really enjoyed how they communicated and how efficient they…read morewere.

Wow, what an abomination of a company. I hired Jeff Kaitschuck to come over to check out a faulty…read moremotor and I was astounded at how poorly the repair was done. The motor worked...for a day and then it crapped out again. They then proceeded to say that it was my fault it was broken less than 24 hours after their repair. I would never recommend these guys even to my worst enemy.

Pool service always seems to be a contentious service. So I try not to be too demanding. The thing…read moreI do not like are "rubber stamp" service invoices. Clear vision comes out when scheduled and seemed knowledgeable. My big gripe is the weekly service report. The repot itself is very nice & professional looking. It includes current picture of the pool / spa from after it being serviced, along with a section that lists the water Ph, Chlorine PPM, date & time. It has a check box section for what the tech did that day, Chemistry Checked, Brushed tile/walls/benches/bajas Vacuumed Skimmed Emptied baskets Gate closed The problems I have with this is the boxes are always checked. I have a report that shows all boxes checked and the picture of the pool from the day of service shows the pool has a layer of unbroken ICE on the top. How could you brush, skim, vacuum a pool that is frozen? I m not sure either. We will probably try another company out, I have trust issues when I find things were not done that they told me they did. I also notice that the sometimes they dont check the "emptied baskets" I might not be a pool service tech, but shouldn't the baskets (plural) be emptied every week? Edit. I did go back and look at every service report since December and they have gotten slightly better at not just checking all the boxes, still every other visit on emptying the baskets.

The best pool service company I have used by far. Alex is very responsive and repairs are made…read moreswiftly. Our friendly maintenance technician Calvin is always happy to answer questions and does a great job keeping the pool and spa clean and running.

Originally, I gave them a good review, but their service deteriorated over time. Last week the guy…read morecame and barely brushed and cleaned the pool and left no chlorine. This week, was a complete no-show. Once I watched the tech not even take a water reading. Of course, this could be one bad tech, but the company is taking my money and should be monitoring their employees. The sad part was I thought they were going to be good in the beginning, but turned out to be another brush-and-run company. The search continues. I cannot recommend at all !!!!

What customer service! After letting them know that I couldn't afford to do a repair right now,…read morethey went ahead and did the repair free of charge. That's old-school customer service at its best. I can't recommend them highly enough!

The service was excellent. Our pool had been looking like a swamp. It's now pristine.read more

Great management and great crew…read more Had a pool pump stop working, and my normal pool guy immediately blamed a failed motor in the pump, despite it only being 2 years old and gave me a large quote to replace. I called Pelican for a second opinion and rather than just push new hardware, they did their due diligence to pinpoint the problem.They figured out that not enough power was being supplied to the pool panel and it ended being a bad breaker that was supplying too little voltage for the pump to operate. One new breaker later and I am back up and running. Thanks Pelican for being good people and not just pushing products.

What an amazing company. It's been very difficult for us to find a reputable pool company that I…read morecan rely on; especially living in the PNW and I rent my house out in Arizona. Cody was always good with communication and takes pride in his work. Quality has been amazing. I have had such great experience with them that I will continue to use them for cleaning.... what an amazing job. So grateful for them and their work.

I have an older pool which came with the house. Have had several major problems, all of which were…read morehandled well and quickly by Desert Diamond. Have used this company for over two years, and they are always quick to repond to my problems. Cody is always available for suggestions, advice or helping with whatever is wrong, and how it can be remedied. Good company, best I've had over about 20 years of needing pool service. Daniel is the person who has kept my pool in good condition, along with Omar.

Had a great experience with Aaron and K & K Pool service. Was very good on communication, provided…read moregreat service at a good price. Knows pool equipment and how to service the equipment. Awesome experience all around. Thanks very much K&K/Aaron!

Never showed up for the appointment we made via text to give us a quote. Went back and forth for…read moreawhile via text and settled on a date. Made myself available at home for the window and never even got a call.