We found JSP online, and went with them based on their stellar reviews. The first time we had them out, their technician convinced us to pay just over $600 up front to become "VIP" customers. According to their pamphlet, VIP customers get several perks like yearly boiler service included, priority service when they are busy, discounts on parts. and a slew of other things. As new owners of an old house, it seemed like a good idea to us. The tech told us they would be in touch soon to schedule time to service the boiler. Weeks went by, and eventually a hot water knob in our upstairs bathroom stopped working. The JSP tech came out and told us he can't fix it without ripping out the wall. That was a bummer, but while there, he found a leak from the downstairs bathroom that we had not noticed. Told us it could be causing structural damage (said the toilet might fall through the floor!), possibly creating mold in the basement, and needs to be fixed URGENTLY. We were glad he found it. He quoted around 2K in repairs and he shut off water to half of the house to stop the leak. I told him to go ahead and do what he needs to do ASAP. He told me someone would call me later that day or the next day to schedule service. Those days passed with no contact from JSP. then the next week, then the week after that. Finally we called another plumber, who was able to fix the downstairs leak and the upstairs faucet (without ripping out the wall), in about an hour. Turns out, there was no risk of structural damage, and no mold. He replaced a toilet feeder line, a $10 part. In the end, his cost for both jobs was about 1/5 of what JSP quoted us for one. They also never managed to schedule the boiler service. So after more weeks of waiting, we had the new guy do that too. Sometimes they answer their phone. Sometimes calls go to an answering service (during business hours). The answering service, while pleasant, is quick to inform me that they don't work for JSP and can only pass on my message. And I've never been called back after leaving a message with the service. At this point, we've given about $700 to JSP and gotten absolutely nothing in return. On top of that, we've also had to pay the guy who was actually able to get this work done for us. Eventually, I asked for our money back and a manager at JSP agreed to refund our "VIP" fee. But time has passed and that hasn't happened either. The last communication from them was another message that they'd call me back. I don't have much hope that they will. I suppose it's on us for spending all that money upfront without doing our homework. The only option left to us seems to be to attempt a credit card charge-back. But we feel like we should warn new homeowners in the area who are looking for a reliable plumbing service: avoid these guys. read more

truly excellent customer service, good quality work and a business model that will make things right if they aren't good the first time. YES it is pricey/overpriced. but we spent good money on another company that was full-of-**** losing money and time before we went back to JSP who got the job done. i'd rather pay once. read more

I believe the word scam is an appropriate word to describe what I just experienced. I was quoted outrageous prices for straightforward simple jobs. After my husband balked at the prices he was told that we owe them $119 plus tax because they came out to give a quote. I'm assuming this is how they afforded to open up a new building and have all those shiny trucks. The only reason I had made an appointment with them was because they had availability pretty much right away, now I know why they have availability. I saw that the companies next stop was two houses up at an elderly couple's house. I do hope they saw through this scam. A person from the company called to try and convince my husband that he shouldn't be upset about their quote fee because it's just that their prices are higher but I'll tell you this is the way they make their money. read more

I would give them zero stars if i could. I asked for an estimate. They did come on time but were very arrogant about their plumbing knowledge. When I asked a question about press - fit, they just rolled their eyes and gave me the wrong answer. (Youtube showed 3 plumbers who just completed the job with press fit which he said could not be done). Additionally, they did not want to perform the job the way I wanted which would be more simple, longer lasting and cheaper. Of course they gave me no estimate because they probably thought I was cheap. Well, I am thrifty and proud of it! I went with another plumber who was thoughtful and fair and it was done quickly and efficiently without all the drama. This other company was so good i had them put in a whole new standing tub fixture as well. You can read my review of the other plumber here on Yelp. Just read the other reviews of JSP. Don't! even bother to call them! read more

Hired these scumbags three months ago for a three day job. They do shit work and don't come back and fix the brand new equipment that doesn't work after they put it in! I would NEVER hire them again or recommend them. Total dirtbags! read more

This company was great ,we have a service contract and it has been 2 weeks since our first call ,parts were not received and no call to inform us ,tech trying to tell us it would be quicker if we replaced the whole system but we would also need to redo the ducts and return,very unhappy . Tech was to be here 8 am now 905 and no tech 2 calls later he just pulled in . read more

My boiler stopped working on the coldest day of the year.We needed a repair man ASP. I went to the internet and JSP popped up. Great website and said they will come quickly. So I call and was greeted by a wonderful lady. Who was super friendly. I told her my problem and she assured me that I was in good hands and a repair will help us.Great! I was contacted in 30 minutes and the repair man was at my front door within an hour. He was very polite and was dressed to the max .Man !were we happy! That was until they gave me the bill. Man I almost fainted. I could not believe it was that expensive. We are on SS and don't have much. I know he had to replace a part but still everything was so expensive. just be prepared to pay a lot for the great service. read more

WAY not worth the money. They charge literally double the standard prices for comparable work and no-show more times than not. When you call they say people called in sick and they have to cancel. They refuse to quote the job in a simpler way, because all they're interested in is ripping people off. Terrible customer service and all around terrible experience. read more

Wouldn't recommend to my worst enemy. They replaced my central AC two months ago and it stopped working during this last heat wave. They sent four different people to my home, telling me to replace my ductwork and that my refrigerant was low so they filled it. They filled refrigerant and said give it a few hours. Temperature continued to climb, called them seven times on Saturday. As of Monday no one has called back. read more

The plumber was super nice and courteous, but the pricing is outlandish. They charged us $450 for a simple sink trap replacement. You owe them as soon as they step in the door, so once you have the quote you're already in the hole and they seem to know that they more or less have you hostage. The new drain stopper that came with it is clearly the cheapest model and it broke and was non functional by day 2. With such high prices I'd at least expect higher quality parts. While prompt and readily available, I'd rather go with someone else who takes longer to show up but who won't charge an arm and a leg for a simple repair. Wouldn't recommend if you're not trying to spend a small fortune. read more

Thank you to Tom Considine, For Coming out, and Fixing Our Frozen Pipes...Tom was able to get The Water,Up and Running Again.... Arrived On Time,and Came Out on the Weekend ! Recent Frozen Temperatures,Wrecked Havoc,on Our Underground Pipes...Tom To The Rescue ! Thanks Again Tom,and EVERYONE AT JSP :) read more

OVERPRICED AND POOR CUSTOMER SERVICE. We had no water, needed a water pump. JSP responded fairly quickly. Guy came out a little late but ok, he was finishing up a job. He shows an estimate on a tablet, no printout. $5k! We say not an emergency rush, we can make do, just so it's not an emergency call charge too. Inconvenient, but we will be ok. Guy says he can do the next day. We should've shopped around but didn't know what was entailed because we had no itemized estimate to go off of. 2 guys come, for about 2 hours, completed the job. With parts, and even with our guesstimate of $200/hour labor for 2 guys each for 2 hours, would've been ALOT cheaper. We watched what they did, what materials used, etc. Estimate was supposed to be free. No idea because we thought we'd get an itemized invoice then, but no, and they leave. We receive a flat $5k invoice not itemized. We still pay it because they did the job. We made several calls and email requests for the itemized invoice. Female at JSP states, "we never give an itemized invoice to anyone/ job we do". We ask for one again. She says she'll speak to someone else about and get back to us. No response. Emails later, still, to-date (2/3/24), no response. Also, we tried to use them for a business job, and they wouldn't provide a Certificate of Insurance naming the business as an Additional Insured... the owner of the business and property. Beware! read more

Joined their membership program, which costs a few hundred dollars a year. It still took a week to get an appointment to fix a broken sink. The day of the appointment I called in the AM to confirm. They said sure sometime later today! An hour later they called to cancel. I called back to reschedule and got put on hold til the call dropped. Don't spend the money on the membership program. Just find another plumber, in fact. read more

I had a clogged drain in my master bath. JSP came and gave me 5 estimates to fix it ranging in price from over $1800 to the lowest being over $600. This was arrogant and completely out of line. These estimates were on top of over $100 fee for just coming to my house (which I do understand). I called another plumber the next day and he fixed it in 15 min for $135. read more

Just had boiler serviced, was shown how to use heating system, and had a leak checked by tech whose name was Ernie. He did a great job, was very professional and easy to understand and a good problem solver. Great service! read more

They canceled the first appointment then never showed up for confirmed rescheduled appointment. Don't waste your time

I scheduled an appointment for an electrician to come out and inspect my rental then cost assess the repairs if needed. They did not show up, never called me to tell me that they were not showing up, causing me to call out of work and miss a day of pay. I called the office and all they could do was offer me $50 dollars off of my "assessment" that didn't happen. Thanks for wasting my time and money. Also go with a smaller guy he will be more caring about your needs and time. read more

It shouldn't cost $800 to change a bath faucet - or $119 to decline the estimate. Save your $ and look elsewhere

I was unable to get my regular plumber; but, I was getting regular coupon mailings so I called JSP to replace two bathroom faucets. Their office communication was excellent and they told me on Monday that a tech would come on Thursday a.m.. Late Wednesday, they rescheduled the appointment to the following Tuesday am. The tech came as rescheduled; and, he was friendly, professional and knowledgeable. He did a good job; but, the cost to replace the two faucets, which I supplied and were similar in design to the existing ones, was $1,038.53, with their $50 off coupon! I will not be using this company again. read more

We are waiting patiently a long time to be wowed or at least have minimum expectations for service met. In the process of installing a very expensive system Sheetrock, furniture and floors have been damaged. Nails and screws left carelessly around for an infant to find and for 2 flat tires. I can only pray that the three expensive systems live up to their reputation because the workmanship instilling them has not. I'm sorely disappointed. Purchased the customer warranty for service and went with more expensive company on its stellar reputation!! I have been so very hopeful that I would get the excellence of quality workmanship advertised! Please remedy continuing issues presented to you. My only guess for this very shoddy workmanship is a new crew with no leadership. Help! read more

Zachary was our Technician...He did an Excellent Job fixing our Water Heater...We Also Has A Very Dangerous Gas Leak,Zack Ordered The Part,and Everything Seems To Be Working Now...Thank You So Much to Zack,For Helping Us Out...We Feel Safe Now...We Recommend Zachary Sutka If You Need Water Heater Inspection...He did a Great Job ! Thank you ! Mary and Pattie Scully read more

Simple plumbing leak from a defective part they previously installed. Very nice on the phone and in person but 2 on-site visits and 10 days later it still isn't fixed. It's one thing to charge top dollar, it's another thing to make appointments and promises you can't keep. I would not recommend them and will never use them again. Buyer beware. read more

On Friday evening April 30th I contacted you to have my main line jetted. I was charged a $250 emergency fee just to have a technician come out and before any work was done. The technician who came didn't know how to jet a line so he said he would snake it for which he would have to charge me another $827 plus tax. I told him where the issue was but he began snaking past where the water was backed up. After having no luck he moved to the clean out where the water was backing up. He tried snaking that with two different snakes even though I explained that I already had it snaked and I needed to have it jetted. Finally after 5 hours he "called it " and packed up. The blockage was still there and I was charged $1,008 and change. I was told I would get a call Saturday from the technician who does the jetting. I was left with 2 young children and no bathrooms all weekend because the technician never called Saturday. To say I'm disappointed is an understatement. The amount of money I was charged to have no resolution to the issue is ridiculous, especially since I called to have the line jetted not snaked. If the on call tech wasn't capable of doing the work I should have been told it couldn't be done not talked into having work done that wouldn't correct the problem. I love supporting local businesses. I am normally not one to complain nor am I one to leave bad reviews but this wasn't a bad meal I received at diner, this was a serious issue that needed to be rectified immediately and instead we were left with no working bathrooms and the inability to shower or bath, even brush our teeth for the weekend. My daughter has been constipated from holding her bowels because she didn't wasn't to use any of the alternatives we were forced to use as a toilet. On Monday morning, I called another local company who promptly sent a technician out with a jetting machine and had the line cleared in under an hour. Ive emailed the company to let them know I was not satisfied giving them an opportunity to make the situation right. I have not received a response. I would never recommend JSP Plumbing to anyone. read more

JSP really saved the day for us! Service tech Scott Wood went above and beyond coming out on a Sunday of a holiday weekend! Fixed our issue in under an hour and was able to help us save money by getting us a service contract to have the sense of security for the next 3 years! Great job! read more

We went with jsp because we've seen them a round the area and their sales team seemed knowledgeable friendly and responsive. One we got into the project they continued to not be able to get the systems working, they broke their lines and left the project without hiding the line feeds and replacing our broken custom soffit. We agreed with the customer service team that we would withhold and agreed upon amount for us to hide the line sand replace said soffit on our own. A few months later that amount was turned into collections without any further communication. We are now in a dispute and working towards resolution... that being said, get everything in writing whoever you work with but ultimately I'd forgo jsp as they are shady and not looking out for their customers or the community and are leaving debris and a hell of a mess when they are done. read more

Horrible, only thing that's right is that they show up. One boiler after a ton of money they cracked the chamber and blamed the unit. Next call was told boiler is junk after a $1000 gas valve. They came back and repaired it for more money. Just had a tenant call, gas leak at their hot water heater install. Nothing good to say. read more

Horrible job, shotty work, had to have fixed by another company after being jirked back and fourth with appointments and trying to charge again for their already 'finished job which clearly was their error anyway. Would not reccomend to anyone who does not want to hassle or take continuous days off for a failed service. read more

These guys consistently quote prices that are incredibly high - usually 2-3x other companies. They are one of the few companies that consistently respond to inquiries but their prices are usurious. Their service charge for showing up must be enough to pay their bills. The technicians are all friendly but I've had multiple tell me I need a new well tank when my current tank is perfectly fine. Most recently I asked them to inspect a mini split system and they wanted to charge me nearly $4000 to fix the line...new mini split systems cost far less than that! This is a borderline scam and I will not use them again. read more

Came by to fix leaking burner.... changed a pipe but wouldn't test the system... I paid he left and same problem... charged me $600 to change a short pipe .... ne read more

I cant say enough how happy I am that I found JSP!!! The office staff are always friendly and accommodating. Their field staff are friendly professional and knowledgeable. This company is the absolute best with communication. They send a text and email with a picture of the worker and a brief biography when the appointment is confirmed, the day before and when the worker is on the way. As a property manager its refreshing to work with a company that works like a well oiled machine. They have done huge jobs for us and also small jobs but that still have the same attention to detail. They're prices are reasonable and I have yet to find a need to have to question the integrity of their work. I hope to not need a plumber for any of our properties. But if we do JSP is absolutely who we will call!!!!! read more

I made an appointment to get my air ducts cleaned. The night before the appointment they called to reschedule. The day of the reschedule they called an hour before my appointment to reschedule again. Terrible customer service. I would not recommend them. read more

I've had experience that "exceeds expectations" multiple times this year with JSP. My project involved a new furnace & AC system and a full house water filter too. Specifically I'd like to call out the customer service and communications from them is unique & most excellent. From my in home consultation scheduling, the survey appointment with John and estimate to very friendly office calls the days of final installation - they send text reminders & emails to confirm and communicate who's going to be in your home (pictures & short bios). The service continues to be great with Travis and Damon. It really sets the bar for home improvement service. Bravo to everyone at JSP! read more

We waited around for 4 hours (scheduled window) and the technician never showed. The business finally called us back and they said they had nothing for 3 weeks. I wouldn't recommend using their service. read more

Thanks Mike! Thanks Kathy! Thanks Kyle! You guys are the best in town. Keep up the great work!

I waited two weeks for an appointment for my AC. I previously explained to the operator that we needed antifreeze and the unit was not working. First available appointment was two weeks. So my family and I patiently waited. Today, less than 24 hours before our appointment, I just received a call stating they had to give away my AC technician appointment slot to someone else who had an 'emergency' and their AC wasn't working. WHat?! Ours hasn't been operating for two weeks but my slot was bumped the day before the long awaited appointment because they prioritized someone else ahead of us? Horrific customer service, zero lack of regard for our time spent waiting patiently all so they could make more money to take an 'emergency' call. Save your time and money and don't hire this company. read more

Nice and friendly and came quickly on a Saturday, however wanted to charge me $3800 to replace my well pump, which they offered to let me "finance" it for $78/month. I was also offered a 15% discount for signing up for a savers club for $289/year. All this was overwhelming to say the least so I called someone else for a second opinion who said "that absolutely is too much". I told the tech I'd need to think about it. At that time he said they could not come back for several weeks if I didn't do it today. The next day another company came and found that the well pump did not need replacing and that the wiring and the bladder tank were the issues.... saving me thousands of dollars. They also quoted me $1600 to replace the pump if it needed to be done. Moral of this review... can't really trust this company, and their prices are clearly inflated. read more

Got a quote for a couple minor fixes in a bathroom. I have experience in plumbing so I already had a strong idea what was wrong. The young man was far off with his toilet diagnosis, and said if he tried to fix the problem there would be no guarantee. They quoted me $800 to replace the FILL VALVE. Called another company and their quote was $100. JSP is not a honorable company, ripping people off with inexperienced techs, and its only focus is making as much money as possible instead of offering a quality service to our community. To the owner of this company I ask you one thing...where is your integrity? read more

Kind and caring service center - nice folks. However terrible business practice. I had a clogged drain. They started with a quote and many upsell features. I agreed to pay a fee and then they went to work. When all was said and done they charged me $275 an hour (2) for a drain snake job. I would have to recommend that you get a plumber that charges by the hour. I felt very taken advantage of. read more

Unbelievably over priced. We hired JSP to install a sink that we purchased. The customer service team was very friendly and our plumber, Damon, was very professional and did a good job with the installation. However, the cost was incredibly overpriced. We went with JSP because we needed the sink install done quickly for our business and our normal contractors and plumbers were too busy to come out quickly. We were given an install date of Friday which was only 2 days out. We were told on Friday that their plumbers were stuck at other jobs and they wouldn't be able to come until Monday. This was when our original plumber could have come out but we had already scheduled with JSP so it was now too late to get our original plumber out. So we went forward with JSP. When I was given the estimate I was in shock that the cost of the sink install was $2849.84 (mind you we already had the sink and fixture- this was just an install). But we were desperate for the install so we went ahead with the job. I later called around and got price quotes ranging from $200 to $800 for the job. When I asked for an itemized list of the job costs to try to justify the difference of over $2000 I was told that they can't provide an itemized list because they offer upfront pricing. It still makes me sick to my stomach that we overpaid by so much. In a nutshell- customer service is very polite, Damon was exceptional at his job, but the companies pricing structure and lack of itemization to substantiate the charges is a terrible practice. read more

Are these guys really plumbers? They are SO good and SO nice and SO fun and the gal in the front office, Carly, could run a Fortune 500 company. They just seem more like chefs than plumbers. Anyhow....our story: We bought a nice house in Red Hook last September. We spent the winter last year sitting in down parkas indoors in part of the house and in bathing suits in the rest. We summoned three plumbers for estimates and ideas of how to equalize the heating. Each had his own nutty idea -- one crazier than the next. John presented a straightforward, cost-effective solution and then arranged with the sub-contractors to get the job complete, start to finish. The various crews worked quickly and left a spotless work spot. They also do lots of small things right, like alerting you when the techs are on their way via efficient, accurate text-messaging. Great job, John and Carly! read more