Great price for such a luxury experience of flying on a private jet plane. Having your own space, treated with the up most respect and the best part of it all is you don't have go through the hassle driving through the busy terminal traffic of a busy airport. You can park your car right in the front and walk not even 100 yards to board the plane. read more

This was my second flight to Las Vegas cause I loved my first flight so I'm using once again and due to stupid people flying Oakland commercial flights were taking advantage of jet suite x free parking and due to that there charging $32 a day for parking, what a rip-off.so I'll be paying $200 for parking half the price of my ticket,unfortunately this will be my last time flying Jet SuiteX read more

Less than 50 minutes after I left the house, we were airborne on the way to Vegas. Including a stop at the bank for cash and hitting the drive through for lunch on the way... Everyone at JetSuiteX was fantastic. Just can't say enough about the professionalism of the customer service both at Concord and in Las Vegas. We had the same crew up and back. Monica in the cabin, Justin in the left seat and another great pilot (can't remember his name) in the right seat. Monica was awesome and the pilots did a great job on the flight back to CCR considering the strong headwinds on the way and the nasty crosswind landing. Justin did a great job putting the aircraft down pretty softly considering... I'll definitely fly with them again just to avoid the inconvenience of flying out of OAK. read more

I like this carrier. They have a much better handle on the dog issue. I like dogs. I just don't want to sit next to one or in a seat where a dog had been sitting. Great job. read more

JetSuiteX is the best way to fly by far. Great service, quick and efficient way to fly! I'll use them again!

Took this from Oakland to Las Vegas on Saturday 3/23/19. It was the best flight I ever had. Customer service was excellent, the flight was so easy! This is the only way to go! read more

Where do i begin, not only does this place offer all great amenities from small snacks to free wifi. But their customer service is fenomenal Miss T and Alisi have been nothing but amazing supper helpful every single time when i fly and when i have any sort of question aswell all around it seems like they enjoy what their doing, they eliminate any waiting any security lines their fast and easy every single time i cant see myself using any other services to fly out they give you a taste of luxury at a affordable price i can not stop talking about how great it was to fly out threw them i recommend any one to use their services they are top of the line!!!! OVER ALL WONDERFUL EXPERIENCE read more

This morning we left from Concord right on time and everything was great!! This evening we are sitting in the lounge delayed for at least 30 minutes. Ugh. I will try them again... But I hate delays!!! read more

CHECK-in, CHECK-out in seconds. I LOVE how the LOBBY is filled with AREAs to plug ur phone in while you sit back and have a SNACK and BEVERAGE. Customer Service at its finest. I loved how much leg room i had. The seats leather and sooooo comfortable. Free everything on the flight what more can you ask for! I will definitely ve flying with jetsuitex again! Friends and Family you all must fly jetsuitex at least once! read more

We were very excited to hear that there is air service to our small local airport once again and thought of JetSuiteX immediately when we were planning a trip to Burbank. We have done quite a bit of travelling and have gotten so tired of the aggravation of getting to and through the larger airports that we have almost given up the idea of leaving our local area unless we can drive. What a refreshing change, being able to drive a few minutes to the airport, park free near the terminal, be greeted by the excellent staff and assisted with our baggage! The small terminal is reminiscent of the airports of many years ago, with free snacks, board games, and books to pass the time, although it is not necessary to arrive hours before your flight as it is at the big airports. The staff in Burbank was also very helpful, and being able to avoid the main terminal made us feel like we had our own private aircraft. The cost is comparable to larger airlines when considering getting to and from the other airports. I hope that their routes will expand and I highly recommend them to anyone who is planning a trip to the locations they serve. Love it, love it, love it!!! read more

Incredible customer service and support! Everyone I spoke with there was genuinely kind, considerate, and professional. I spoke with Tom and another agent last night and had the pleasure of speaking with their supervisor Anasalia this morning who promptly fixed an issue I had. I have never been more impressed with any customer service in my life! Not an exageration. I have worked in the hospitality field for over 35 years and it really takes something special to make me want to write review... Anasalia and her crew are that special. Do yourself a favor and book your next flight with JetSuiteX, you're sure to be glad you did! read more

Below is the letter that I sent to the Customer Service Department at JetSuiteX on August 11. To Whom It May Concern, I wanted to share our experience on the itinerary listed below this past weekend. We were very excited about flying JetSuiteX as our kids love flying and they were particularly excited about flying in a private jet. We were taking the kids to Disneyland and as excited as they were about that, they were equally excited about the flight. We arrived at the Concord hangar at 11:20 a.m. to check in and were greeted by your warm and friendly staff, who checked us in promptly and gave us boarding passes. At 11:55 a.m., we were told that the plane was being checked because there was a mechanical issue. We were told that safety was the priority and that the plane would obviously not fly unless everything was okay. We appreciated the concern for our safety and waited for an update. No one knew how long it would take to diagnose the problem and the staff was kind to offer beverages and snacks for the passengers while we were waiting. One and a half hours later, we were still waiting and no updates had been given, presumably because no one had any information? At 1:30 p.m., we were told that there should be an answer in 10 minutes. Thirty minutes later, we were told that the issue on the plane was going to take at least five hours to fix and that another plane could be a possibility but the staff did not have firm confirmation of this. This new plane was scheduled to arrive at 5:00 p.m. in Concord. We decided that we would take the boys out to get out some of their energy and get lunch. We gave the staff our phone number so that they could call us with any updates for a confirmation of that flight. We called the office at 3:00 p.m. to see if the 5:00 p.m. plane was indeed going to make it to the hangar but we could not reach anyone so we left a message, asking for a return call. We were thinking at this point, that we needed to try to make alternative arrangements to get to LA if the 5:00 p.m. plane was not going to be a reality. We drove back to the hangar and were told that the 5:00 p.m. flight was delayed leaving Las Vegas so that it was now going to be 5:30 p.m. We decided to stay and when we saw no sight of a plane at 5:30 p.m., we asked the staff about the status of the flight. We were told that it was now going to arrive in Concord around 6:00 p.m. The plane finally did arrive and the crew quickly loaded the luggage and passengers and got us on our way. We arrived in Burbank around 7:00 p.m. and your staff was extremely kind to give our boys some gifts. We thought that was a very thoughtful gesture and the boys appreciated the effort, as well. Thank you to your team for thinking about the long day for our kids. We understand that unexpected mechanical issues occur and that it is outside of anyone's power to change the situation. The problem that we had with the entire experience was the lack of communication to the passengers. We would have appreciated the staff being proactive to keep us abreast of the constantly changing situation. Even if there was no concrete information to share, it would have been nice to hear, "We are sorry but we don't have any information yet" instead of having to constantly check with the staff about the status of our flight. Our vacation at Disneyland was cut short by one day due to the delay and we missed plans to meet with friends that evening due to the delay. We had our return flight from Burbank to Concord today and the only issue we encountered was that the WiFi was not working at the hangar in Burbank and I had some work that I needed to do before taking off. The staff checked several times to try and reset the internet but no success. Even when we were on the flight, I was unable to connect to the WiFi so this was a bit frustrating. The good news was that our return flight was on time and great! We really love the convenience of JetSuiteX and the plane was fantastic. We and our boys truly loved the experience. I received a prompt reply on August 12: Good Morning, I hope you are doing well. I sincerely apologize for any inconvenience the delay in Concord may have caused. I am going to forward your concerns on to my manager. Please let us know if we can offer any further assistance. Kind Regards, Andrew Harkins After receiving no response from Andrew's manager, I filled out the survey that JetSuite X sends after your flight with my same feedback. I am still waiting to receive a response. The customer service leaves a lot to be desired, which is extremely disappointing as there are so many good things about JetSuiteX. We were told by the staff at Concord that we would be receiving vouchers for the inconvenience of being delayed 7 hours but guess what, we have not heard from anyone. Don't you hate it when you like something and want them to do the right thing and they don't? read more

Amazing service. I take jet suite X whenever possible. The service is top of the line and even if I am running late they call to ensure I am on the way and hold the plane. Always an enjoyable experience and it eliminates the airport security and lines. They do not check your luggage and you are able to travel with no restrictions read more

This was my first time flying non commercial and I no longer wish to fly commercial again. The check in was absolutely great, with refreshments while you wait. All the staff here were fantastic. I cant remember our flight attendants name but she was awesome on our flight out of concord to vegas on 9/8/17. Big thumbs up to jetsuitex please add more destinations, I kinda like the fact that not many people choose this option but its wonderful. read more

Great service, super convenient, reasonably affordable. Hassle free flying- what's a crazy good concept! I'll fly them again for sure! I liked being in a smaller plane- made flying more up close and real. read more

We flew JetSuiteX from Concord to Las Vegas on July 21st. Everything went real smooth, we left Concord on time and we were treated and greeted by a friendly staff. The plane was comfortable and the attendant was extremely friendly (I believe her name was Amy) Free drinks, snacks and Wifi. We will not fly to Vegas or Burbank any other way. We look forward to the expansion of destinations. Completely stress free, the only way to go. read more

Strait outta Concord to Burbank, first flight on JSX, no security hassles or evasive cavity searches, only need to arrive 30 minutes prior to departure, free parking, wifi, movies, complimentary snacks and beverages, no restrictions on liquids, super friendly staff, I think our flight attendant was Britney, she was very friendly and was over and above in customer service. They knew my name when I checked in, I thought because I was Mexican and asked the lady how she knew? She said process of elimination (last female to check in) no profiling here :) This service saves time and money, on the Burbank side you can have you pick up person swing around to the hangar and pick up without the airport circles. Feel free to use my referral code to get $50.00 off you first flight. V6Q4RB, in order to gain credit you must create a profile, they don't email you much, only special rates or events, I may have got 2 altogether, I can't wait to fly with them again, Bye Bye SWA. read more

Outstanding experience. 12 minutes from home, 30 minutes required prior to flight, in flight complementary beverages and snacks, professional staff and crew. My flight was Concord to Burbank. My Hertz representative was waiting for me to take me to Hertz to pick up my car. It was a pure pleasure. Less overall cost when comparing with a scheduled airline from Oakland taking in consideration travel time, parking cost, and TSA/Airline time prior to departure. read more

Unbelievably Wonderful. We live in DT San Francisco and estimated we save 5 hours by using JS to go to Burbank. Everyone was so nice and efficient. Email day before cracked me up..." Please arrive 30 minutes before departure!" How wonderful is that? We will tell everyone we know about the service, we want it to be very successful, and feel it's a great service. Best flying experience I've had in over 10 years. read more