I hadn't flown Delta almost a decade because of verbally abusive flight attendants (Atlanta crew)…read more Plus when changing planes in Atlanta, during a rainstorm, my luggage (a coat carrier with suits, shirts, and a tuxedo) arrived at my Florida destination as if it had been tossed in a lake. Had Delta not mastered dry luggage transfer in a city that gets 55 inches of rain per year? But my recent experience in and out of Salt Lake was exemplary. Perhaps Delta took a hard look at customer service. Glad they did.

What a disaster. I…read morehad a 5:30 flight SLC == BOS. The plane was coming in from LAX. Was actually due to arrive early. About the time we were set to start boarding , we get told that we will have a 2-1/2 he delay because the plane hasn't departed Grand Junction yet. Huh?? Our plane is coming from LAX. By searching some flight tracking apps, turns out our plane was diverted from SLC to Grand Junction. But the Delta staff refused to tell us that. The flight eventually comes in from Grand Junction. But apparently the Comfort Plus section - a passenger had vomited all over it. The first cleaning. crew somehow missed cleaning that. So even more delays while Delta had to call in another cleaning crew. But again Delta staff won't tell you a the truth. I only found out since I was standing near the flight attendants and I heard the outgoing Cain crew whisper to the incoming cabin crew. In the end it was a 3-1/2 hour delay for our flight. FAA regulations say that we are supposed to be compensated for delays over 3 hours. But nothing from Delta. What a crap airline. Only lies from them.

HORRIBLE, I was charged $100 for my carry on by the Polynesian looking woman at the Salt Lake City…read more airport on 2 3/29 .- flying to San Diego I purchased a seat with extra room and still was charged $100 for my bag that fits under the seat in front of me.Frontier employees especially that horrible woman need a lesson in customer service they nickel and dime people. Watch out for hidden charges , definitely a no frills airline right down to their employees

Unacceptable. I, on second hand experience, had a close…read morefriend of mine inappropriately interacted with in the aircraft lavatory by a flight attendant. But, was brushed away until i was told. Absolutely no chances of seeing me on those seats after this. Thank you but absolutely no thank you to Frontier

This antiquity. Didn't realize they still make these small 4 seat for planes…read more We had to take a bus to get out to the small plane. A rickety ramp to get on the plane. My husband had to duck to get to our seats. It's small and cramped. Unsettling that the captain hopes we will be able to land in Montana. It's storming over there. He said will have to return to Salt Lake City if we can't land. Ugh. Hoping and praying this little, antique plane gets us to our destination safely and without incidents.

very rude. was yelled at by a flight attendant for no reason. awful. worst airline experience. i am…read moretraumatized. i am still baffled at how poorly i was spoken to. i will never recommend skywest. i wish i could give them 0 stars.

After many, many, many delays to get back home at our scheduled 10pm arrival, we finally got home…read morejust as the sun was rising. If arriving at the airport in the early morning hour wasn't bad enough (with everything closed...even the taxi stand) just to find out American had lost most of the luggage on our flight, including ours. Now we get to stand in a long line for lost luggage with only one person to help. Actually I'm glad they had at least one person to help. After filling out the lost luggage forms we headed out to grab a taxi. No taxi's at this hour. WHAT! So what is a person to do? You download the Lyft app. There were only a few cars available at that bewitching hour so we just stood at the pickup spot, and waited, and waited finally a nice old man picked us up and got us home....finally. With American Airlines you will find really good prices which you have to take in account that their planes are old, dirty, cramped, and low on amenities. The flights were overbooked so every seat was full. American chose our seats for us you are unable to choose your seats on this flight. WTH! I wanted to sit next to my travel companion, not some stranger. We noticed at every gate there was a list of names on standby. I know there is staffing shortages, but come on...don't over book and clean your planes!

American Airlines is not my favorite airline but I purchased a ticket from Expedia, and the prices…read morewere pretty good. American Airlines staff provided good service but the only con I have to say about American Airlines is that you have to pay for Wi-Fi.

I'm so glad to hear this company is finally going out of business and going away. This company was…read morethe most arrogant cheating disrespectful unappreciative company I've ever flew on in my life. I hope the head of management hears this the people that sell the tickets to deal with the clients at the front desk were so fucking rude. They were just anytime someone will try to explain a problem. They didn't wanna listen. They just fought back with the clients they were canceled their tickets. They call security have clients that just asked a few questions removed from the airport and told the police at the airport that they're harassing them and they weren't. They were just asking questions. This happens all the time I'm so glad they bankrupt and they're gonna shut down. They never deserve to be in business. I knew this day was coming

They closed the doors early to our flight and wouldn't let us on even though we got there 10-15…read moreminutes before departure. Not only that, but all employees left the desk until 5 minutes before departure and then refused to get us on the flight and had no option to get us to Orlando until days later. The tickets were cheap, but the service was horrible, second worst airport experience out of Hundreds of flights over the last 32 years flying.

I feel like I'm being generous here. Jetblue started out as a wholesome, friendly, people first…read moreairlines. Now, they are riddled with rude, curt, unhappy employees. Last week, on our red eye from SLC to FLL, they delayed our flight almost 3 hours and moved our gate because the gate agent was the only one there. I presume he was trying to say, I'm tired, you ask can come to me. When we got on the flight, the flight attendant was extremely passive-aggressive. Fir take off and landing, she insisted every shade was up. On the way back, no one seemed to care. On our way home tonight, the gate age t in FLL refused to use the microphone, espousing he could be heard better without it. He also told us the plane had arrived, but it was an international flight and needed to be swept. He went on to say it would take 15 minutes, but this didn't mean we would leave late. If we boarded in an orderly, we could leave on time. It was completely up to us. When we finally boarded, he praised like elementary students, saying we boarded in 12 minutes. When the flight attendants were reviewing the safety procedures, a lot of people were being rude. The male attendant stopped mid sentence and sternly reprimanded 6 passengers for speaking instead of listening. I agreed with their rude attitude, but it was a little over the top. I can go on and on, but I think I've made my point. Bottom line, with rising prices, lack of skymiles, or pre selected seats, and unfriendly service, Jetblue will not be my first choice.

I had been a huge fan of jet blue for many years. I am extremely hard of hearing , legally deaf…read morefrom my service in the USMC. The last flight I took was a nightmare. The flight attendant actually mocked me when I asked about the availability of the bathroom prior to takeoff. She questioned why I was using my hands to communicate . The passengers boarding the plane also laughed at me. The behavior was unconscionable. I frankly have never seen a service person over the age of 10 make fun of a persons handicap before .

Congrats to Hawaiian Air for adding a direct flight between Honolulu and Salt Lake City!…read more Only four months new, I enjoyed the direct flight from Salt Lake City. Almost Seven hours direct, I was fortunate to have upgrade availability in First Class. As of August 16, 2024, Hawaiian Air does not have a Premier lounge in SLC. Also know that the walk to B gates from the main check in is a FAR walk as they haven't completed the shuttle yet. But once you're in, you're in! Peter and all the attendants were super nice. Oh the food, excellent offerings from the special team at MW Restaurant! Loved every bite :) and sip :) A little birdie told me that the lie flat seating option will be offered starting December 2024. So all of you ski bunnies flying over for that fresh powder, choose Hawaiian Air, First Class. Enjoy :)

We missed our flight after being held by TSA for nearly 40 minutes. The Hawaiian airlines ladies at…read morethe gate told us "we would have no way of knowin if you guys were coming." That is obviously a lie. They did not even make an announcement or check to see if the customer was checked in. they did not collaborate with TSA nor did TSA collaborate with them after being asked repeatedly. They had our bags for 2 hours prior. They knew we were coming. SLC airport can take a 1 star too.

Horrible staff low quality service even after telling them you would call customer service staff…read moresaid go ahead they like feed back and didn't care if it was negative. Choose a different airline they treat you bad at this one and SLC airport is the worst for convenience

My 14 yo Daughter missed her cruise with family friends due to ineptitude and delay by Ailine…read more Rebooked onto another flight when maintenance issues were cited and gate agent told her there were no seats and closed the plane. Second time in a row within 2 months June and July 2025, we booked Alaska airlines, and our flights were disrupted and travel plans either augmented or in this case, totally scrapped. Maintenance issues cited (Boeing of course). Customer service was outright insulting. I doubt the airline will take our complaint seriously... But they're happy to take your money and then placate you with "miles". Screenshots of insulting behavior to be sent as high as customer service will allow. Delta never has and probably never will treat a teenager and family this poorly which is why we will never fly Alaska airlines again.

Our experience with this airline is always been five star. The reason I say this is I don't have to…read moreask for anything. It's always being offered with a smile. Where did they find these wonderful people for their cruise. I am always overwhelmed when I'm done with it, wondering why other airlines can't offer the same quality customer service that they do. On my flight in from San Francisco I was surprised when a customer service manager was talking to some of the passengers before the flight and ask me why I was headed out and I told him that I was going to see my sister and my brother-in-law who are in senior care in Salt Lake City, Utah. And then he saw that I had something on me that said I was a Vietnam veteran and he found out that I am a disabled veteran and that I'm always being pampered by Southwest when I go on their flights and make sure that I'm comfortable and that means a lot to me, but I told him my story it was Southwest over the years and he said just a second. He left for a minute and came back and he had the microphone in his hand and he says I want to take a minute to salute one of our troops that's flying on Southwest and we always salute our veterans and he's a Vietnam veteran and he loves flying with Southwest and he has a passion for good customer service Like we do. But I told my says it's not good customer service it's superior customer service and he said oh I like that. And at that point, he presented me with the SouthWestAirlines challenge coin, honoring the troops with the seal on the front and the five seals of the five services plus the new space force seal on the back I was amazed I was speechless and I'm honored. Thank you, Southwest. SouthWestAirlines isn't a business that takes me to and from destinations it's family that takes me to and from my loved ones with charm, understanding and professional care.

Southwest Airlines does what Southwest Airlines does oh so well…read more They are very competitively priced allow you to bring two bags at no extra charge and I personally like the seating policy that they have. I travel Southwest Airlines so much that yes I am a priority member. That means I pretty much. I'm going to have good seat on every single flight I take The fact that it's no different with any other airline somebody's gonna be sitting in the middle seat if they booked late if you understand the program, you can adjust your expectations in the system works well. The culture Southwest Airlines has established and has maintained over the years is absolutely fantastic and the people are genuinely happy and willing to help. My flight was on an airplane that was clean and ready to go. We left on time we arrived on time. My bag showed up just the way they're supposed to. My travel was uneventful, which is exactly what I want and every one of my expectations was met. Thank you SWA!

We were only here for a 1.5 hr layover. Another HUGE international airport! Omg we had to walk…read moremiles to get to our connecting flight. It was exhausting. lol The airport was pretty quiet and zen-like. Clean bathrooms and waiting areas. Flights were on time and boarding was smooth and stress-free. Staff were very friendly, efficient and courteous.

This is a really nice airport. In fact, it was voted works best airport by passengers. I'm not sure…read morewhat passengers, but apparently some passengers. It looks like they kept it updated. In front of us I have a cool seating area with benches that have four levels of seating for taking group pictures. It's actually a really great idea and kind of awesome. I've been here before and I will say they run things so well. Well staffed with staff who really aim to do their jobs well. E have come through customs here, and it was a seamless operation. There is only one terminal with a few decent choices for food in the concourse we were in. We did see that there were more good options in the other concourse.