after speaking with Anna in service 3 times over the past week, she looked up our vin and specific car date. they assured me that the car battery was under warranty to bring it in and if it was bad it was covered and would be replaced. so an hour drive to jts kia, an hour 1/2 of waiting with a one year old and a four year old. only to be told it's not covered under warranty. and another hour drive home. I feel like we were lied to, only to try and get more money from us after buying all the extended warranties. it is very unfortunate that the service area is lacking our sales guy was great. but if I cant get the warranty that was offered with the car we wont be buying kia again especially from JT in rockhill! read more

Terrible dealer. TERRIBLE! I worked on a deal for a week, had to call the sales person back myself to keep checking in and finally verbally accepted a deal too late to drive in and purchase that evening. Came in the next day and the car was sold out from under me. Buster, the person who I worked the deal with, did not call or care to talk with me beforehand. I went to the dealership and Buster fed me this line, "See, in the car selling business...blah blah blah" I had to go back to Navy Federal Credit Union and cancel the loan I secured and now I have to work through that process as well as hunt another car. I had negotiated a good deal on the car and they sold it to someone else. What would you think? They didn't like the deal they verbally agreed to and probably had a higher offer. Is that an honest dealer you want to do business with? Disgusting. Less than 1 star. They definitely did not have this customers best interest in mind. read more

Buying my new car at Good Kia was a great experience. This was my first time purchasing a vehicle myself (although my parents also bought my first car here when I was 16, and it is still running great!!). My fiancé and I needed a new vehicle because he sold his old Saab. I am not very knowledgeable on cars, but Danius "D" and Buster were great and answered any questions I had. D helped us through the process and ensured that I took my time choosing the right vehicle. When we decided on the Kia Sportage, the financing process was quick and D and Buster explained everything throughly so it was all very clear. Overall, everyone was fantastic and this dealership provided excellent customer service. D was genuinely kind and extremely helpful. I will definitely be calling D if I ever need a new vehicle or if I have any questions in the future. read more

JT's Kia of Rock Hill was one of the dealerships that reached out to us from the Kelley Blue Book site where we were selling our car. The offer seemed low, but JT's contacted me via phone and later by text to inform me that was the "bare minimum" offer, they usually give you more than that after inspecting your car, so please take the time to bring it in. So, I took the time to visit. My 2018 Honda Pilot Elite is immaculate. Many Honda add-ons, good mileage, and NO issues, scratches, dings, etc... freshly detailed inside and out. I received several texts reminding me of our scheduled appointment and who I needed to see. I even arrived about 10 minutes early. Neither of the guys that I was told to ask for were even in. The person that they did put me in contact with glanced over the car and went to print the same information that I had been given by KBB. They did not offer anything different and essentially wasted our time. This customer service will ensure that I will NEVER purchase or even recommend this dealership to anyone. read more

I've been taking my car here for the past 7 years and it's been great until the past six months. I've gotten mixed feedback and recommendations from different service people, one even tried to scare me into getting service done there. I spoke with another person this last time who was helpful but still nothing was done about the poor service I've received. read more

I made an aggressive but reasonable offer on a used Kia Soul + with 25,000 miles. The sales associate went to speak with the Sales Manager who then came to speak with me. The Sales Manager (who I had never spoken to directly) was visibly angry and impatient with me regarding my offer and attempt to negotiate the price and was unwilling to discuss it in a professional manner. In addition, I felt the sales staff was not knowledgeable about the cars on their lot and had to refer to the information sheet to answer even the most basic of questions (engine size, gas mileage, tire size, etc.). I chose to purchase through another dealership and would recommend that anyone considering Good Kia does the same. read more

This dealer made me "jump through hoops" and had me come to their dealership 2 days in one week to take pictures to have them approved. I called Kia's Consumer Hotline after the first visit and got a case number to have my car fixed. Well, when I got to Good Kia for my scheduled appointment, they took my car into the bay and took more pictures. I was told 30 minutes later that my car was ready and another appointment was needed. Much surprise to me, I asked why my headlights had not been fixed since Kia's Case Manager told me it was covered under warranty and was going to be fixed that day. The service associate told me his tech's manager informed him that they needed more pictures to send to the District Parts Manager. This infuriated me because of the amount of time we had already spent trying to get this issue of heavy condensation within my headlights fixed. I was told the entire time that Kia makes Good Kia jump through hoops and that this is normal when it comes to the Kia warranty process. Well, I called other local Kia dealerships and ended up taking it to Folger Kia South. On a busy Saturday, the service department worked me into their schedule, approved the warranty fix ON THE SPOT with the case number I already had, and didn't have to take more pictures to send to anyone! I was in and out of Folger Kia South within an hour! I am HIGHLY dissatisfied with Good Kia and will drive the extra 30 minutes out of my way to have my car maintenanced at Folger Kia South because of their excellent customer service! read more

Horrible experience with a used car salesman named Buster. We had a deal worked out. My husband came in to sign paperwork and Buster sold the car out from underneath us and didn't even call to tell us. It was going to be a surprise as a first car for our daughter. What a jerk!!!! Very very dishonest and should be fired for it. DO NOT DO BUSINESS WITH BUSTER he can't be trusted and he'll screw you over in a heartbeat. read more

The actual process of buying a used car here was decent. They priced the car too high (per Kelly blue book) and so it took a couple of weeks of going back and forth to finally get the car down to what I consider a fair price. It had been sitting on their lot almost a month, and there was some confusion about the packages offered on the car (a Mini Cooper). I visited a Mini dealership to get some education about it and that's when I learned Good Kia was pricing the car as a John Cooper Works (a $10,000 upgrade), when really it was only an S model with a JCW aerodynamics package (worth about $2,000). I don't think they were trying to intentionally sell the car as something it wasn't, I think they just didn't understand it. I'll mention the good with the bad, though: Billy was extremely friendly and easy to deal with. Buster was as well. Both are so nice and pleasant to talk to and work with. I have nothing bad to say about either of them. The finance manager was also very nice and the process for buying the car was seamless and didn't take too much time at all. Also a very good experience. Now, for the bad: One of the reasons I was drawn to this car was the impeccable service records the former owner kept in the glovebox. The used car manager and I had a few conversations that referenced those service records as a selling point during negotiations. So, it was to my surprise when I got home with my new car and realized the service records were no longer in the glovebox! It took 3 more days of back and forth (me texting and calling the salesman and manager) in order to finally track the records down (I guess the detail guy had them?) and have them mailed to me. And when I got them, there was at least one piece of paper that I had seen that was now missing. Why? Who knows? It wasn't to protect her sensitive information, as some of the other papers had financial information that I did not need and have since destroyed. The other negative was my dealings with the title clerk. I had asked for the tag to be transferred. All of our paperwork in finance showed that we were TRANSFERRING the tag. I was selling my old car, and they told me just to send them the registration once the car was sold, and that I had 45 days. Sounds great! About 20 days into this, I got a call from the title clerk, who told me she had my new tag. I told her I was having it transferred so there was no reason for her to have a new tag. She was quite unpleasant, telling me that no one told her that so therefore I have a new tag. I told her she needed to fix it -- as we were transferring to avoid double payment of property taxes, so there would be financial implications that we weren't interested in covering if a new tag was ordered. She repeated to me several times that this was not her fault, no one told her, and that this was a problem between me and the finance department. I finally told her, "No, this is a problem between YOU and the finance department." She also informed me that I only had 30 days to transfer a tag, not 45. We left that conversation with her telling me that she would tell the finance dept. and they and I could figure it out. Per her information, I dropped the price by $1,000 on my used car in order to get it sold quickly. A few days went by and I got a property tax bill in the mail. I texted the used car manager to find out what was going on and he was unaware of the issue. He spoke with the title clerk at that point and told me she was going to try to return the tag. I sent the registration at that point (the car sold that day). A week went by with no word. I texted the used car manager on Monday to follow up and about an hour later, the title clerk called me to tell me they worked it out. They ended up paying the property taxes on my behalf (but they will get a refund in 60-90 days), and she was much more pleasant this time, telling me that they were happy to cover the cost because it was their error, not mine. So it all worked out but it certainly wasn't a fun process getting there. One other note on the car detail: When I test drove it, it was clean and smelled fine. Then they had it cleaned up to sell, and I didn't get back in it till after the sale was final, and I was immediately met with a smell that was awful. It was likely their cleaning solution, unless the detail guy was just eating lunch while working, because it smelled like McDonald's cheeseburgers to me, with a strong mustard smell. A month later, the smell has faded, but I still am getting a whiff of it at times. All that said, I love the car, it was the right car for me, and the headaches I mention above were still worth it. Would I buy a car from them again? Yes. But I would be careful about each step in the process (I actually worked for car dealerships for years, so I knew to be wary already.) And I would tell them NOT to clean it, because that cleaner they used was gross. read more

I would rate a 0 if i could. Heard on radio they had a program to rebuild credit. Well it did not apply to me. Dealt with a salesman named Cameron. If you can call him that. I spoke with him and advised him of the radio advertisement. Well made an appointment to go to dealership. I changed my mind, spoke to receptionist and advised her to let him know. He called me about an hour later and I told him I did not want to proceed. Advised him of my concerns about my credit, score, down pymt. He stated he could help me, said he put 600 people in my situation in cars everyday. Well he convinced me and ran my info and never attempted to call me back. I called and could never reach him. Kept calling finally got finance guy to talk to me. He advised me they could not help me. They even promised the GM would call me. What a joke. They treated me like a dog because of my income, score, which they caused to drop really bad and felt I was not even worthy of a phone call to explain why i could not get a car. But its a blessing in disguise, I will get a car but not from these dishonest idiots. read more

I give 2 stars because the actual buying process went smoothly. Took some back and forth, but I feel like I negotiated a decent price and it went fairly well. After I bought it though, there was a lot of hassle with the title transfer. I kept my same title but from what I gather from the whole situation, Kia had a limited window to submit my paperwork to the DMV and they missed that window. This resulted in the DMV threatening to charge me a fee for a lapse in insurance and a whole lot of phone calls to the DMV, insurance company and to the title person at Jt's Kia. It was a huge hassle. Before I understood what had even happened, the person at JT's was just telling me to pay the fee, even though I know I never had a lapse in insurance, as I had set it up the same day I bought the car. They were showing the lapse because JT's never submitted the car paperwork to the DMV so the DMV could put me in the system. I got stuck in this weird loop of everyone needing paperwork but paperwork being rejected because I was flagged as needing to pay the fee. In the end I had to go to the DMV myself and wait in line for over and hour so I could speak to the supervisor in person. The whole ordeal took a month to fix and was just super inconvenient. I'm not even sure if the person at JT's knows it was their fault because they were trying to put the blame on my insurance company. Also, after that, I was supposed to receive my first 2 months of payments from them and I had to call and remind them to send it to me. Needless to say, your customers should not have to do your work for you. No problems with the actual car buying, but these guys need to get it together. read more

Our first impression was great. Welcoming manager, educated salesman. Our salesman, billy, was absolutely wonderful. He wasnt pushy, was honest and upfront about everything we talked about. My problems began when they boasted that purchasing a vehicle in South Carolina would be cheaper because they have lower fees... we live right on the nc sc line but chose JTs over the one in gastonia. When everything was said and done we had waited for hours for Finance to get to our paperwork. At one point i got up to check that we hadnt been left there. They went over everything quickly, we signed what needed to be signed, asked whrn our first payment was due, if we needed to do anything else (he said we were fine) and went on our way. What they failed to mention is that we would get a 300$$ bill in the mail for taxes so we could finaloze registration!!!!! I am beyond mad, they knew it would happen and hid it so we would purchase there and by the time ee got the bill it was too late! When my husband went to pick up my tag he asked the person at the desk about the bill because we had no idea it would happen, and she said it happens all the time and they guess at what the taxes will be and we are responsible for the rest. So basically we were deceived and lied to to get a purchase. The finance man FLEW through the paperwork but after sitting in there waiting room for two hours with fussy kids after the dealership had closed we were ready to go home. I will never purchase another car from them strictly based on the fact that they deceived Us in the finance department! I emailed them on their website and NEVER got a response! Thry started out amazing but went downhill FAST! read more

I came in recently and worked with Teresa. She was very knowledgeable and helpful.

I had taken my car into the service center for electrical problems. They had been wonderful before they moved to the new location. After 2 days in the shop they told me I had to have the alternator replaced. I took the car home thinking I would just do it myself... and found the diagnostic report they left in the car saying my alternator was perfectly fine. Lying sons of bitches will steal your money to replace working parts. Had a bad battery which should take 30 seconds to diagnose. DO NOT GO THERE!! read more

I contacted JT's about the $79 lease on a Forte. I asked about the $6000 additional monies added to my trade and if it applied to the Forte lease and was told it did. I gave them all my trade in info, my payoff, my situation, my finances, basically everything they needed and informed them I would be driving 1.5 hours. I also asked at least 5 times if they could make this work. The sales person asked her "manager" several times and i was told they saw no reason they couldnt. So, I drive the 1.5 hrs to the dealership this morning, meet with the sales person, laid it all out again and was told, "Oh, the $6000 additional trade in dollors only applies to expensive cars, not the Forte and they couldn't help me." I asked to speak to the general manager and he offered to fill my tank with gas, which amounted to about $10.00. A small pitance for wasting half my day, my valuable time and phone time. I would never go to them again or recommend them. The only reason for the one star is the $10 for gas. read more

took my car to have a wheel replaced and an oil change on Monday, Tuesday i noticed damage to the passenger side and called the service department. i spoke to Meng who said i needed to see the service manager Steve. went in on wednesday and met with Steve he looked at the damage and said there was no way the lift did the damage, he put it on the lift to prove it could not have done the damage. a ferring on the front wheel was about pulled off and the panel under the door was scraped half the length of the door. i told him that i hand wash this car and the damage was not there until the serviced it. he said no way they did the damage. i told him i surely would have notice if i had run over something to do this much damage, he said if it was their fault they would take care of it and basically called me a liar. he failed to realize that they did not just driver it to the lift they also drove it behind the building i assume to change the wheel. one of their employees ran over a curb while moving my car and they simply deny liability. read more