The great thing about Juan Pollo is their rotisserie chicken. That's their specialty and they're sticking to it. Their lunch special consists of 2 pieces of chicken, 2 sides - white seasoned rice & potato salad, and a drink; it is $4.99. Their chicken is delicious! Plenty of flavor and quite juicy. I had the nacho supreme for $3.99 and you won't be disappointed. They put more chicken in there than chips. They give you the salsa, cheese & beans separately for you to dump on the chips & chicken. I think that the nachos are a better deal than the lunch special. The best thing about Juan Pollo: the owner & founder, Albert Okura. We met him at the McDonald's museum in San Bernardino since he is the owner. Since we were hungry, we asked him where the nearest Juan Pollo was and he gave us directions. After we went to this location, he came by and spent some time with us. He even gave us some memorabilia! The guy is just a nice down to earth guy who loves his business with a passion. You just can't help saying nice things about him. I'm happy to have met the guy and hope Juan Pollo expands to the west side! read more

I Came here for a work dinner and everyone loved the food. The chicken was tender, the salads were so tasty. Their rice was fluffy and done perfectly. I Would recommend read more

Unlike some of the Juan Pollo locations, this place is HUGE! And according to their website, it was the second store that they opened. Granted, it's not in the best part of town, but it seemed pretty safe during lunch hour, even more so when a couple of police officers pulled in for lunch. For the uninitiated, this is the chicken you turn to when you've grown tired of the other nationally advertised chicken chain. Actually, those damn commercials with that guy on suave overdrive serve only to keep me away. They have great bargains on various meals: lunch, dinner, etc. For example, I paid $5 and some change for a Lunch Special, which included 2 pieces of chicken, a side of rice, a side of potato salad, my choice of tortillas (corn or flour) and my choice of salsa (hot or mild). And a medium size drink. You cannot go wrong with that! read more

i love Juan Pollo. The food is always fresh and delicious.

I've got a lot of respect for Albert Okura. He was in the kitchen, chopping chicken with the rest of his employees. He's got his book for sale, which tells you step-by-step how to make his delicious chicken. But we all know that you're probably not going to go home and make it, even if you know how. A friend told me that Albert wanted Golden Arches in front of one of his restaurants. When my friend protested saying that was the symbol of McDonald's, Albert said, "Yeah, and when McDonald's sues me, I'll get a lot of free publicity." I think that he's a marketing genius. I have to admit, I love this chicken. I get the half chicken with hot salsa and no tortillas. I'm trying to go low carb, but I've had all of the sides and they're all good. The skin is the best part, but the whole chicken is juicy and delectable. The interior of this location has a banquet room, kiddie rides, video games, and the ubiquitous pictures of supporters of Juan Pollo. There's even a free Route 66 Museum in the back. read more

My absolute favorite chicken ever!!! The chicken just melts off the bone, sides are delicious and the customer service is quick and friendly. You can't beat the price either. read more

Food wise always good! But one of the staff girls made me feel very uncomfortable when she was trying to flirt with my husband right in front of me. That's why the three stars read more

Food: 4 stars. Chicken is great. Sides are simple but good. Service: 1 star. Went there today and the girl behind the counters seemed disinterested. Not friendly at all. Did not welcome me or the person after. Expected us to just walk up and start places our order. Is a "may I take your order?" "Do you have any questions?". Nothing. Food is reasonably priced, but nothing is worth putting up with poor service. Overall, Juan Pollo seems to be stuck in time. The 90s to be exact. Their restaurants are outdated. Lots of potential, but not much desire to do anything with it I suppose. read more

Update: The owner contacted me and took the time to look over what had happened. Must say it's good to know they are listening. 5 stars for the food and 1 star for service. Juan Pollo always has good food, but the service is just not there. We ordered $300 worth of food and we were treated as if they did us a favor. We usually go to the location on highland, and happened to order from the 5th street location, and will not return. Just remember, without the customer, you are an empty building. read more

I visited this location in search of healthy food. Ordered a dinner special was told that it included a soda and that I would be charged for it whether I wanted it or not. I was offered bottled water but I don't drink bottled water. I would have chosen to have a cup of water. read more

Went to redeem my $19.99 coupon my bill was $18.20: I asked why ,she acted like my coupon was no good wth; I just drove 20 min for this

Pretty good chicken. Better than the crazy chicken! Great deals on the family meals. You get plenty of food for the amount you pay. Enjoy! read more

Best local chicken in SB always full of flavor and juicy! Great side options! They have good deals ! And very great customer service!

Their rotisserie chickens are absolutely mouth-watering and yummy. The service in getting the jumbo pak prepared and ready for a school lunch was expedient and cordial. The potato salad was scrumptious as well as the rice, flour and corn tortillas. Thank you Delia and your staff for the courteous service!! read more

The food is really good but there service on this Sunday is horrible. As I waited in line I observed 2 guests waiting for a drink refill and did not get acknowledged by the girl working the counter. This girl did not thank the guests in front of me in line. Nor did this girl smile, make eye contact, count to verify the money I gave her, counted the amount of the change I was to receive, I was not told how long the wait would be or what my order number was. I was handed my change and receipt and she just waked away. Overall the service can be a lot better. read more

Very flavorful chicken and love the rice. Every time I went to this location I had good service

Place is clean..Jose the cashier was detailed in explaining the menu and always love juan pollo food

Not the best service, older woman working in the back was very rude and demeaning towards the employee who took orders, Jasmine. Jasmine was very professional and helpful. I will not be returning to this location. Juan Pollo offers better quality in taste and customer service. read more

Ever since I was a kid I've loved Juan Pollo! I just had lunch at this location for the first time and for some reason it seems like everything is better here. Maybe because the owner of Juan Pollo can usually be seen here in the back cutting up chicken? it was awesom to see him in action. He's like a celebrity to me haha! Great job Mr. Pollo and team! From the juicy chicken, to the potato salad and even the rice and salsa tasted so fresh here! Keep up the good work! read more

This spot is the nicest Juan pollo I've been too. Clean and classy! Can't wait to try the food!

Great Customer service Jessica and Dalia were very welcoming and helpful in deciding what to order for a work event. Food was hot and delicious. read more

There's nothing good about the restaurant.I won't be returning.Chicken was dry, drive through worker was so rude.Over all a bad experience

Very clean and the chicken is the best! My favorite is the potato salad it's so delicious. This location is very close to my work witch is great because I'll have this for lunch anytime ! read more

i order a pollo and it was rotten i always came here never ever woll i come back here i loved this place, but not no more. its so disgusting and upsetting this issue happened to me 09/29/2020. read more

The people here are always sweet. Always fast service and I think it is very clean for the most part. The Jamaica and horchata here are awesome!!! Love that they have jalapeños and bags to take some on. The service is usually pretty fast... kind of a sketchy area but haven't had problems yet. One of the kiddie rides doesn't work. (The quarter rides) other than that I dig this place. And the chicken isn't dry like some other Juan pollos read more

Great tasting food. Up and beyond sanitation and cleanliness during covid 19. Friendly staff. My favorite spot for chicken.

Stopped for lunch at this location; service was ok; I ordered their lunch special which includes chicken, two sides, flour or corn tortillas, salsa and a drink; all for under $7.00 Chicken was full of flavor and so were the sides, they were out of pina colada drink but other than that I did enjoy the meal; Juan Pollo is always fresh and satisfying; will stop again when I am back in the San Bernardino area. read more

The chicken here has a very good flavor to it and the portion size is good, nothing like el pollo loco with their dried small pieces of chicken. Potatoe salad and rice are aslo delicious. We enjoy coming here to eat. If you want good tasty chicken I recommend this place. Awesome customer service. read more

I love this place been coming here for years the chicken is way better then any chicken i ever tasted. The only thing i did not like was bumbs outside bugging for money. read more

Ya tu sabes homes! Best mex-fast food around. El Pollo who??? Shoot, the home-boys and hinas who work there are kind and compassionate. En serrio, come here with an appetite and order big. yum-yum! MAMACITA!!!! Only thing, she wouldn't give me her number... 1 star -. haha JK this a 5 x * read more

Everything was good except their salsa. Taste like it had been sitting for two weeks! I knew rite away I was going to get food poisoning, I've been sick for two days. Never again will I eat there. read more

I give this place props especially to the workers during summer time, it gets hot in there, they have delicious food for people like me that don't wana cook after work on a hot summer day. I come here every time i have a potluck. I love thier potato salad. read more

Ok service. So many flies roaming around the front register. Got kind of grossed out. But I ordered a burrito and it was good. Filling and still hot when we got home. They forgot our hot Sauce, even tho the girl said it was inside. read more

walked in an hour before closing and waited for a bit then an employee saw me as they walked to other side of the restaurant and then yelled out order ! the rude cashier literally yelled out ughhhh as she walked to assist me . she never greets me just asks if I'm ready . I begin to tell her how I want 2 potato salads instead of the rice and she cuts me off after the word potato then asks me for my drink and what kind of tortilla then has to go back and ask me for my other side since she rudely cut me off in the beginning. I planned on ordering more but she was too busy cutting me off to give me my total . I will never return to this location. Highland store is way more kind and polite . read more

Stopped here last night after hearing such rave reviews about the delicious chicken and the owner and face of the restaurant, Albert, who also is the owner of the town of Amboy! The rotisserie chicken was amazing! It's so tasty yet so healthy. The sides were all delicious as well. They even have a free Route 66 museum on the premises. Customer service was top notch as well so I decided that I had better take the time to give them a shout out. The locals seem to be very loyal to this place also. If you're traveling down Route 66 or on the 215 passing through town definitely stop by like I will in the future. Thanks again Albert! read more

I'm pretty shocked by the positive reviews. This chicken is below average. The people who reviewed must not have ever had good chicken. But it makes sense considering the location. The place was dirty, food was meh and we saw employees getting high in the parking lot when we left. I was just looking for somewhere to grab some quick grub on a road trip, but I made a mistake. read more

Where do I start?? The food is always cooked to perfection and they never disappoint!! Ordered the family pack for me and the fam which comes with everything rice, beans, tortillas, salsa and the best potato salad I ever tasted, hands down!! Staff was great and treated us like family we will DEFINATELY be back. PS: BEST CHICKEN SKIN AROUND THEY JUST KILLED KFC IN MY OPINION! read more

Used to have a nice little Route 66 museum here. Now they leave it locked to taunt you. At McDonald's museum they told me to just ask the cashier if this one is locked. A sign on the door said the same. I tried to talk to cashier as twice instructed and they ignored me because they assumed I was trying to jump the line. So I went back to museum door and called with my cell instead. They told me they can't unlock it ever and it's open for an hour some mornings. Was planning to look st museum and then have a nice big dinner for 3. Instead went away to tell my story of the fake Juan pollo Route 66 museum for generations to come. read more

Great customer service skills if you plan to go to a Juan Pollo make no other stops than this one the food is perfect An great tasting . Many Juan Pollos are ran by younger individuals who do not take pride in their work whereas this Juan pollo is ran by a older individual who makes sure everything is cooks to perfection you'll never go to another Juan pollo located elsewhere. read more

This place is great it's so authentic and the seasonings are so unique you have to try they have great dinner and lunch specials and plenty of room to take your family with really cool interesting San Bernardino history the food is not prepared until you order but the wait time is not long at all you can even order to go and you don't have to wait for more than 5 minutes while they prepare your food you have to try read more