Drinks were great! Plenty of alcohol in them. Server was nice and got the orders right. Best thing there was the Street Corn ribs YUM! Wings were very good. Fajita chicken was a bit over cooked. Chicken enchiladas and rice were ok, they could have used a little more flavor. Ticket seemed to be more than it should even with the 20%, but never saw a receipt. read more

Juan's is a solid choice for decent food and a good night. Sometimes service is a bit slow no matter the time, but they are friendly. I like to come earlier in the night for some food and good drinks, when the music starts before it gets too crowded. Prices are average, and 20% gratuity is already included. The rooftop is fun when it's nice out, but gets crowded much quicker/earlier in the night. read more

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DO NOT GO BEWARE SCAMMING. they say on their website that only parties of 5+ are charged a 20% gratuity but EVERYONE IS!!!!! i went with 1 other person and we tipped another 20% for pretty bad service. only 2 servers on the entire rooftop and they were also making the drinks i witnessed some juice in a jug get poured into a cup and then get poured back into the vessel. Also their website has a completely out of date menu there are no more soft serve margs or they're coming back "in the summer" who knows, will not be back. read more

Wanted to enjoy an evening on the rooftop and was not disappointed. It was a beautiful evening the drinks and the food were amazing. The rooftop is covered but the breeze was so refreshing. Loved my tacos and trying them with a special dipping sauce. read more

Juan's Rooftop & Cantina - Mexican Near Me - Richmond, Virginia

We went to Juan's for dinner one night and it so happened to be a rooftop party. The vibe was great. The food was good too. My fiancé didn't like his meal because he didn't realize it came with onions, but it was super cute inside. read more

Juan's Rooftop & Cantina - Decor - Mexican Near Me - Richmond, Virginia

I love the rooftop patio serving food and drinks. Tonight they had a $3 beer special. Great price! Food is good and consistent with expectations for a regular Mexican restaurant. It's not really unique or innovative but if you are seeking a good large meal it fits at a reasonable price. My favorite meal they serve is the Shrimp Ceviche. I didn't have it tonight but it's excellent. read more

Juan's Rooftop & Cantina - San Jose Burrito with side of BBQ. Tasty! - Mexican Near Me - Richmond, Virginia

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I like to lead with the good so I will begin with our entrees. I had the shrimp tacos. There was nothing fancy about them but they were delicious. The shrimp were sautéed and seasoned to perfection. The tortillas were warm and soft and the lettuce crisp and crunchy. The side of jalapeño slaw was bland - lots of mayo with not even a hint of jalapeño. My companion had the Burrito San Jose which was delicious. The chicken and chorizo balanced nicely. The burrito was so large that he brought home half, deconstructed it, and used the filling for delicious omelettes the next morning. The experience did not match the entrees. I was excited to try Juan's because the photos I'd seen made it look like a fun place to be. I made a reservation expecting a busy weekend night When we arrived the restaurant was not busy. Despite having three open booths and two-tops already seated in booths the hostess tried to seat us at a table for two in the center of the restaurant by a large group with multiple small children. The host honored our request which clearly angered the manager. Our server was friendly and brought water, chips and salsa right promptly. The chips resembled store-brand chips from the grocery and the salsa tasted as like puréed canned tomatoes. The white sauce was okay. For the price-point the plastic condiment to-go cups were off putting. I ordered a margarita that I would not have been able to identify in a blind taste test. Were it not for the bright yellow color it could have passed for a light pour of tequila and water. When we asked for a to-go box for the remaining burrito, the server brought the check. We had planned to try the Juana Banana and Apple Empanadas. It really felt like they just wanted to get rid of us. We may return to visit the rooftop but the dining-room experience is not worth the price for parking. The lighting is bright and and the multiple TVs create the feel of a sports bar. read more

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I highly recommend the seafood nachos, I've never heard of that combo before and it was delicious Im hooked,real crab meat and shrimp, cheese, lettuce ,tomatoes on a bed of nachos!! I would definitely go back just for that, literally my new fave!! We also got the birria tacos but those were kinda bland and the dipping sauce that comes with it lacked a lot of flavor, I've had better. We also got the churros, which was a nice dessert, they were a little stale but I warmed them up and added some caramel ice cream and it made it waaaay better. Over all, please get the seafood nachos! Thank me later! read more

Juan's Rooftop & Cantina - Tacos de Birria, Seafood Nachos, churros! - Mexican Near Me - Richmond, Virginia

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saw the reviews and got nervous. walked in and restaurant was empty but cute decor! got the chicken and rice, very good and MASSIVE portion, more than enough. i only ate half. waitress was friendly and helpful read more

I've seen the good, the bad, the ugly but this place is purely disgusting. Sadly I agree with the previous reviews which were all negative however my group of friends still decided to give this place a try I have no idea why. It opened four months ago and honestly should've been shut down four months ago as well. There's so many Mexican options in the city that this one falls to the bottom of the barrel. Where do I even begin? Don't be fooled by the interiors. Our reservation was at 6 PM. We were a small party of only six people. It took about 30 minutes for waters to come out and for someone to take our drink orders. We were so lost in conversation that we had not realized it had been 1 hour and 15 minutes before The food came and the waiter suddenly apparently realized that they did not have "sushi" as advertised on the menu; therefore two members of our party had no dinner to eat whatsoever clearly this was an oversight which if he was competent enough he would've known to warn us in advance so that they could select another food item. No apology was provided. After all the food came out we didn't realize that two of the taco entree orders did not arrive because he neglected to write them down. I asked to speak to a manager three times. Three members of our party kept asking and asking and she, Julianna, finally had the nerve to come to our table of course she didn't let me talk and was trying to cut me off kept rolling her eyes and instead of offering apologies she kept trying to justify why these actions were acceptable. Julianna claimed that she never knew that there wasn't sushi available she claimed that the food came out quickly as fast as they could handle as they're very busy and this is "not a fast food restaurant." 1) I'm not expecting this to be a fast food restaurant but I don't wanna wait 90 minutes for my food, 2) if you're not capable of handling customers and why even open your doors? 3) maybe you should stop being cheap and hire more waiters so that your waiters are not overwhelmed and serve as bus boys and bartenders. When I finally asked for the check because we were fed up, we had to wait another 30 minutes and I followed up with her to see what was taking so long she screamed at me with eyes WIDE open, ROLLED her eyes on the verge of cursing at me - that was the last straw I do not recommend coming here whatsoever and I hope it shuts down immediately. read more

Juan's Rooftop & Cantina - Nasty, cold, salty, 7-11 and chipotle makes better Mexican food. Avoid this place like the plague. SHUT IT DOWN!!!! - Mexican Near Me - Richmond, Virginia

I've never not tipped at a restaurant before, but the service here was so terrible I had to do it. My 2 best friends and I went here for dinner and drinks on a Friday afternoon, and sat at the bar. When we arrived there were maybe 1-2 other parties in the building, and at no point in the evening would I have said the restaurant was overly busy. We received service at first, and ordered drinks (and I asked for a water that I never received), but that was the last time the staff ever initiated conversation with us. After that we got chips and salsa only because the owner overheard us asking for them, and we had to flag someone down to order food. The food was okay but not great. Richmond has too good of a food scene to come back for the food itself. We thought about ordering another round of very average drinks, but no one was coming to check on us so we decided against it. Probably 25-30 minutes later my friend had to shout at the bartender to get his attention to get checks. There's an automatic 20% applied, which they obviously hadn't earned since they barely helped us at all, so we asked to have that removed. On top of all that, there was an unnecessarily loud and seemingly drunk group that was ruining the ambiance for everyone dining, especially for a 5pm dinner. And of course the owner and bartender were all over getting that group served and taken care of which seemed slimy and disrespectful of all the other diners. Again, Richmond has too many top notch restaurants with great service for this mediocre place to exist. If you're considering coming here, skip it and go to Big Chili's, Tres Macho's, Mi Jalisco, or any of the other much better Mexican restaurants in the area! read more

Mediocre Mexican American Food! I purchased a rooftop experience in February. It rained early that day and it was cold all day. The reservation was paid and secured. When we arrived the restaurant not proactive on having the space warm upon arrival. The heaters were turned on when we got there and they continued to trip. The manager approved for us to receive a refund and come inside. The refund for the igloo experience still has not been refunded and the manager has not answered my emails...I had to file a claim. It would have been nice had she taken the money paid off my $250+ bill. I didn't ask for a refund I was told I would get a refund due to apologies of heaters not adequately heating. I should not have to go through hassle for a refund...be of your word. I wasn't impressed with the food. However, we still ordered a generous amount and had lots of shots for three of us on my bill. read more

Absolutely love this place! Such a great rooftop vibe. Staff has changed and is informed and friendly. Great service

First off, this place is SUPER CUTE... it's definitely for the IG girlies and guys! Secondly, the drinks aren't bad... in fact, I enjoyed my frozen ice cream margarita situation, that was truly yummy! However, I'm not sure who was in the kitchen the day I was there but I say no no no!!! The food was not authentic, the food wasn't even seasoned!!! I've never had a more bland plate of Mexican food in my life and I didn't get all the things that the menu said that would come with it. Our server kept forgetting things and he really just seemed overwhelmed even though there were like 7 people, at most, on the roof. If you're looking for a cute pic, this is the place but just stop at the drinks cause anything more would just be heartbreaking. read more

Juan's Rooftop & Cantina - Mexican Near Me - Richmond, Virginia

Terrible! I went once last year for a happy hour with coworkers & wasn't impressed. I was with a large group of people & they wanted something easy & this was the closest place to us & happy hour was still going on. Some people myself included left before we even ordered. We were sat immediately but it would be ages before our server came even with waters & menus. I eventually called it quits but the people who waited it out spent over an hour waiting and they weren't even impressed with their food. The only thing they have going for them is the aesthetically pleasing rooftop & decor inside. But they truly need to focus more on improving their service & food. read more

We paid $50 for a broken igloo with no heat. No one that worked here could help us because the manager isn't here, but no one knows when he is coming? It was hands down a terrible night. This place is the worst! read more

We had been wanting to try somewhere new. With all the options Richmond has to offer we noticed Juan's while walking around Jackson Ward and added it to the list. Stopping by for a Valentines dinner we got to enjoy live music great drinks and delicious food. The menu was preset which caught us off guard but we were pleasantly surprised how great everything was. We will forsure be back with the warm weather to check out the rooftop! read more

Juan's Rooftop & Cantina - Mezcal Mule! - Mexican Near Me - Richmond, Virginia

Food was not good...I got fish tacos which had sautéed tilapia iceberg lettuce and cheese. We ended up sharing his steak tacos and cheese dip which was pretty good. We also sat at the bar which seemed overwhelmed and didn't have much time to serve food. read more

just now New The Igloo Valentine event was a fraud . First they never give us the free champagne bottle , second inside the igloo was frozen , the mini heater was not enough and my family and can't enjoy because of the cold. The $50 reservation it's to the use of the Igloo, so basically we pay $180 in food, $50 to eat outside in the cold weather and never have what they promised . ITS NOT WORTHY AT ALL!!! NEVER AGAIN!!!!NO LO RECOMIENDO . UN FRAUDE . read more

If you're visiting the area or nearby it's definitely worth stopping by. Visiting from North Carolina and the front desk recommended this place. So I gave it a shot because you can't beat a free drink and 15% off. The place was super clean and the staff were very attentive. El chori pollo siempre me llama y vale la pena! (It's worth ordering). On top of the chips and queso while I left with a few extra pounds I'd definitely come back. Thanks for the wonderful experience and laughs watching you all dance! read more

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Good food. Great service. Pretty good margaritas and great happy hour!!! Fun rooftop bar. read more

Juan's Rooftop & Cantina - Outside. - Mexican Near Me - Richmond, Virginia

Came here for the first time last Wednesday 10/11, about 1hr before their happy hour ended. I saw online that they had soft served margaritas on the menu (why I chose to come here). Inside was nice and spacious, kinda empty, but wasn't expecting a big crowd on a Wednesday evening. My friend and I decided to go upstairs and check out the rooftop, not all that. No views on the rooftop, but looks like it would be an okay place to grab drinks on a nice weather day. Our waiter "Osed" was very nice, and checked in often. But major disappointment when asking about the soft serve margs. He informed me that their machine was broken, and often having problems like McDonald's ice cream machine My friend ordered tacos, not that great. We shared a order of queso, came out lukewarm. We asked for it to be heated up, and still came out cold. We ended up ordering happy hour margs. My friend had regular lime, I had added flavor to mine. Both were basic and tasted like bottom of the barrel juice. Gave 2 stars for the waiter. The food and drinks, no for me. No plans on returning. read more

We reserved an igloo upstairs for a group of 12, fitting pretty snug, but any additional guests would've had to sit on someone's lap. The food was surprisingly super good. I got the birria tacos (8.5/10), a modelo, and a cucumber paloma (7.5/10) The quality of the drinks depends on who's working that night. The irish trash ~will~ get you drunk fast (and it also tastes good, 9/10) Speakers are provided so it's a really nice spot to chill with friends, play some card games maybe if that's your cup of tea. Downstairs the vibe was completely different. The music was ~interesting~ and the age range looked 18-35. As soon as I walked downstairs, i walked into a small anime convention, college students next to them, and an office happy hour across the room. The workers were very nice! Christina is lovely. I would recommend. read more

Juan's Rooftop & Cantina - Igloo, Tacos de Birria, Tacos al Pastor, Quesadilla Rellena - Mexican Near Me - Richmond, Virginia

We went here for my friend's birthday. Their drink menu is very extensive with plenty of fun options for reasonable prices. Pictured below is the inferno (fruity drink) and a skinny margarita. We also got their chocolate churros with whipped cream, which was seriously extraordinary. Also loved the fun and lively decor on the inside with great music and a rooftop section on the second floor for a more fun dancing area :) read more

Juan's Rooftop & Cantina - Inferno and Skinny Margarita - Mexican Near Me - Richmond, Virginia

Birria eggrolls were pretty good. Can be hit and miss but always a good time...would recommend

Love this rooftop it's hidden on broad can't see it from outside ! All their food come in large portions and very good ! Great atmosphere but forgetful bartenders gotta remind them of what you ordered from time to time ! Drinks are strong also ! read more

Juan's Rooftop & Cantina - Mexican trash can - Mexican Near Me - Richmond, Virginia

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Just wanted to update my review saying that we still have yet to go to Juan's in person but recently ordered Body By D ribeye tacos and they were L E G I T. 3 tacos came with the order with HUGEEEE slices of ribeye! I'm obsessed with Juans!!! read more

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ants in my drink. KMS. people we're nice and handled it but i almost vomited not even kidding. read more

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I've been to this restaurant on a few occasions and enjoyed it every single time. My favorite tacos are the philly cheese steak tacos, which is a cool twist. It's hard to go wrong ordering from their vast menu. This is far from your "traditional Mexican restaurant" but man I promise they got what you're looking for. I only gave four stars out of five because the service has room for improvement. In comparison to my favorite restaurants in town the staff doesn't go above and beyond to make sure the customers are satisfied. I don't require too much attention when dining out, but exceptional customer service seperates good restaurants from great restaurants where you'd come back just for the experience. For an example, on an occasion my date and I ordered the Hennessy plantain desert with ice cream, where they cook it in front of you. The desert came out pretty decent, but since we were leaving fairly close to closing time, the "chef" rushed thru it and cooked it for about a min. Him rushing took away from the whole "experience" and it didn't taste nearly as good as it had the potential to be. Nonetheless I would recommend stopping by as the food is great and the drinks will get you there. read more

Went here with a friend after seeing a post about their soft serve margaritas! The soft serve margarita was so good and a fun twist on the usual margarita. We ate outside on their rooftop and it was beautiful! The rooftop area is well decorated and perfect for photo ops. My only complaint is the service was super slow. The server was great and friendly, just seemed like everything moved very slow. read more

It was a slow business time/day on a rainy Thursday but the server was very welcoming and helpful. I got a vegetarian burrito and it was huge! Got to save a little for leftovers. You get salsa and white sauce with the chips which I always appreciate. Pretty good happy hour specials from 5-7 on week days. I hope to come back to enjoy the rooftop vibes in the summer. read more

Juan's Rooftop & Cantina - Enchiladas Banderas - Mexican Near Me - Richmond, Virginia

I came to Juan's for the rooftop DJ + bar and was definitely not expecting the amazing food I got as well. I had the ceviche which was excellent, although I was not used to it being served on a plate it still had plenty of lime juice. The chips and queso were great although the queso was thin and liquidy. I also had a peach margarita which tasted great and wasn't too sweet. They also had $3 shots which were nice! read more

Happy hour Margaritas, and my favorite... Brisket nachos! Rooftop diving is beautiful and peaceful. Friendly staff, clean bathrooms, great place. read more

Juan's Rooftop & Cantina - Rooftop dining - Mexican Near Me - Richmond, Virginia

This group scheduled my reservation for a day that they weren't even open. Ridiculous.

Food was average. 20% "service fee" (tip) was automatically added, party of 4. Our service was fine, and I don't mind giving it for a job well done, but automatically adding it is very underhanded. read more

Sadly this place missed the bar on a few areas. I was so excited to try this place out. It took me awhile to get down here because I'm rarely in the city anymore but it was sort of a let down. I think they were short staffed, which I understand is an ongoing issue right now. Not their fault necessarily. My boyfriend ordered a drink and both of what he asked for (which were on the menu) they didn't have so he waited like 20 minutes for them to finally find a beer they actually did have to serve him. The food was not authentic Mexican. It was okay. Nothing special. No over the top flavors or anything. The "queso" chip dip is more like ranch and sour cream. Ordered a spicy marg and while it was pretty- it barely had any alcohol or spice and tasted more like lime juice. Our waiter... poor guy was sweating like a hog. Not sure if he has health issues or not which I feel for- but he was sweating ALL OVER everything. Like wiping sweat dripping from his face and then immediately proceeding to touch drinks and food plates to deliver to tables. Absolutely not sanitary. That alone made me not want to return. The floors were sticky. Idk the ambiance of the place is really nice but it's just not clean. Hoping we caught them on an off night but we won't be returning. Two Compadres over on Midlo is far more worth the trip if you're looking for good authentic Mexican food. This place ain't it. read more

We stopped in here for a quick drink before dinner, we sat upstairs on the rooftop. Staff was super nice, drinks and appetizer were good. I can see this place being great for spring/ summer in downtown Richmond read more

Juan's Rooftop & Cantina - Margaritas - Mexican Near Me - Richmond, Virginia

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Very disappointed in their drinks. Price is high for watered down drinks. I ordered gin with grapefruit, it tasted like a hawwaiian punch with too much water mixed in it , NO gin whatsoever, not sure what kind of grapefruit juice that was either? questionable.... I will never return, very expensive for the worst drinks ever, DONT HAVE A BAR IF YOU WANT TO WATER DOWN DRINKS OR DONT KNOW HOW TO MIX THEM! YOU SHOULD KNOW THE PROPER RATIO AND USE REAL JUICE AND REAL LIQUOR! SHOULD report them to be investigated actually I cannot help but believe they are ripping off their patrons and WATERING down liquor or not using at all. NO WAY! If they put gin in it, then they need bartending school as the ratio HAS GOT TO BE WRONG. There should at least be some hint there is gin in it. It was more like a sweet watered down cheap fake juice. I think i will report them as is I suspect they either water their liquor down or not using at all. NOT legal in either way. Chips and guacamole was delicious, but I will NOT pay my good hard money for fake watered down drinks, I can make my own chips and guac, Never again, 2 stars for the guac and the waitress was nice. That is it. Bartender should be fired or trained. They should be reported for fake drinks! and they have the nerve to overcharge on top of it! NOT recommended unless you have no idea of how a drink is made or what it should taste like. No No No ,and will tell everyone I know about it too., I do not like being exploited or taken like a fool for anyone! read more

Nice location. Food is subpar!!!!!! This is my second visit. The first time I came for Taco Tuesday and tried the unlimited taco bar. I'm vegetarian so I tried the veggie tacos, they were underwhelming. Today I'm back and tried the veggie quesadillas. While they are flavorful, they only gave me half of the meal. The meal should include rice, lettuce, sour cream, and tomatoes. The "sides" never came after asking repeatedly for them. I also ordered the Elote (street corn) and it was cold & disgusting (no flavor at all). Other guests warned me not to order it, but I did anyway. Should have listened. I won't be back. Between food & service, it's a NO for me. b read more

Juan's Rooftop & Cantina - Elote (street corn) - Mexican Near Me - Richmond, Virginia

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Customer service: 5/5. Vibe: 5/5 Food:3/5. Ok so details, Juan's is a cute vibe, I will say I was expecting a bit more from the rooftop but it gave a nice outdoor dining experience. I'm sure y'all know I'm bad with names but our waiter was super nice and for the most part very attentive. I scanned the menu and I usually try something basic when I visit new spots. I decided on their HH white sangria (Summer something or other) $7 and it was just ok to me, could have been a tad sweeter. It was described as a white wine with juice when we asked but it tasted somewhat soda-y to me. I've had better, I enjoyed the cherries and frozen raspberries (odd combo but I like both fruit so it was cool to me). My sister ordered the guacamole which is made table side how you like and that was pretty good and super fresh. My only thought was I wished the jalapeño was diced fine like the onion and a tad more salt but it was good. For my entrée I opted for the deluxe burrito which was described as beef and bean and chicken topped with lettuce, sour cream and a tomato slice. It was served with aside of rice and refried beans. I asked was the chicken white meat (y'all already know ) and was advised it was grilled? The plate appeared fresh and food was warm. The rice and beans were average, nothing amazing as well as the burritos which to me lacked flavor and the juices from the meat and the salad on top made the burritos super soggy. The chicken wasn't grilled breast meat seemed more pulled chicken to me. The beef was better in my opinion, more seasoned than the chicken and a good grade of ground beef. My sister and cousin enjoyed their tacos which looked plentiful. Would I go back? Hummm maybe because everyone was so nice and provided amazing service. They are 7 weeks into their business so go check them out and chime in your thoughts! read more

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