THIS BUSINESS IS AN ILLEGAL SCAMMING OPERATION. Do yourself a favor and stay away! They will try lure you in with a 1 year warranty, but sell you a total lemon and not honor the warranty in any event. Worst possible customer service (there is none) designed to ensure you are never able to get a refund or a repair. read more

DO NOT BUY FROM THESE PEOPLE We bought a "new" washer and dryer from Julie's Appliances (7200 Eldridge Parkway) on February 17th. The manager is Jim Hannington and one employee Cheri Lynn Hernandez. There are several locations around Houston that all belong to Rom Patel. We bought the "new" washer and dryer for $450 (delivery/install, 90-day warranty, and hookups included). They were delivered on Monday the 19th. The delivery person did not bring any of the hookups and did not install them. I told him we were supposed to receive them and he basically told us that wasn't his problem. We called Jim. He said he had forgotten we had paid for that but we could drive over to the store to get the parts. We had used the washer a few times when it started leaking from the bottom. We tried to call Jim and he said he would have his "repair guy" call us to set up a time to come out. He never called so we had someone to come out and see if they could figure out what the problem was. They weren't even here for 5 minutes when they found the problem and told us it wasn't fixable (picture attached). There was a huge hole in the drum (not detectable without inspection). We called Jim while they were here and sent him the picture of the issue as he requested. And he said he would have someone come out to replace it with a brand new one that evening. We waited and no one ever came. After trying to contact Jim (calls and texts) AND messaging Cheri we told them we just wanted our money back and didn't want to deal with it anymore. They are refusing to refund us and now telling us WE need to bring it to them to be "repaired" (after he said he would replace it with a new one because this one is unfixable). I have been speaking to Cheri through messages about everything. We keep getting different answers from everyone and no one can tell us anything straight. I've attached pictures of my conversations with Jim and Cheri and how unprofessional and hateful they are. We were scammed and I want to make sure this doesn't happen to anyone else. read more

Julie's Appliances - Appliances Near Me - Houston, Texas

DO NOT BUY FROM HERE. TOTAL RIPOFF. they promise a "1-year warranty" on repairs when you buy something, but won't honor it even after repeated complaints and calls. read more

Worst experience ever!! Purchased a fridge with one year warranty , within 6 months it stopped working , had to borrow a truck since they do not offer pick up or delivery They wanted to charge me for parts and labor , Spoke with a lady named Tabitha A very rude lady to deal with, was a pleasant person when I was purchasing the item Save your money and your time read more

Based solely on these reviews I am going to give them a 1 star . That's terrible to have such a low score

If it was possible to give a lower score, I would. I made the mistake of ignoring the reviews and purchased a 'new' washer and dryer from a Mr. Jim Hannington at the location on Baker Road on Saturday December 29th. I was told appliances would be delivered on Monday December 31st. New Samsung's with one year warranty. I gave away my washer and dryer in anticipation of new ones arriving. Well Monday rolls around, no delivery. I was finally able to get in touch with someone and they assured me it would be the following day. I finally received a call back from Mr. Hannington the following day. Surprise...my new machine supposedly had an issue. But he assured me that they would be getting new ones the following week. This went on for several weeks. Keep in mind that I had no washer and dryer since I gave mine away. I was getting frustrated and asked for my money back. Mr Hannington told me he spoke to the owner a Mr. Ram Patel and they had a solution. They proposed bringing out a new set... That was badly dented and that they would swap it out once a new set came in. I asked if both machines were new and was assured they were. This was near the end of January. 3 weeks after original delivery was supposed to happen. The delivery person arrives and tells me that if I want the machines installed...it's additional fee. Even though I paid for delivery already. With no other option, I paid the ransom. My machines were brought in and the dryer was obviously used. The seal around the door was sagging, the lint trap is warped and there is a bunch of old lint in trap. In addition, someone else's address is taped to top of machine. I contacted Jim Hannington who said delivery guy must have given me wrong one...but no matter because they would be switching it out. Okay..great However, as a couple weeks went by with no response to my texts and calls...I realized that they had no intention of honoring their agreement. Mr Hannington continued to post new machines on Facebook under the name of Ken Moore. I have voice recording and texts in which Mr. Jim Hannington states the machines delivered are only temporary and I would be getting new ones. Fast forward a couple of months and the dryer stops working. I attempted to contact Mr. Hannington several times. He read my messages, but didn't respond. I finally was able to get a response from another employee whose number I had. She informed me that I would need to bring dryer in for any warranty work. I ended up having an appliance repair company come out and turns out the heating element was broken. He also noticed several other things that were wrong. The pulley was bad as well as a couple of the rollers inside had been replaced with older ones. All told I had to spend $300 on repairs. I will be filing in small claims court next week. I have voice recordings, text messages from Mr Hannington that clearly state the washer and dryer combo that was delivered was to be replaced with new set. And that Mr. Patel was aware of situation. read more

I buy a new 4 set of stove, fridge, microwave and dishwasher all was good I don't have problems I will come back if I need something.

you want a lifetime warranty go to a manufacturer not a reseller of used appliances.People do their best to give you a working appliance for the money you pay, if not spend more and get a new one: simple logic. And JULIES HAS EVERY SINGLE REFRIGERATOR PLUGGED IN AND CONNECTED TO WATER. when i bought mine all i had to do was push the button to check for ice. read more

Oh my God! This hole in the wall is the worst place I've ever experienced! EVER! They rent a garage space in a creepy af and shady looking warehouse storage strip. I messaged their Facebook Market Place add regarding a used refrigerator for my garage. Jim Hannington responded quickly to all my questions. A used fridge was purchased for $175 + $75 delivery fee, cash. I was promised a delivery no later than Monday. There was no delivery as promised, nor a response to my numerous calls and texts. These POS do not respond to you after your money is taken. Your left in the dark and at their mercy! The worst customer service EVER! I wish I would have read their reviews before buying anything from them! I hope I have no issues with the fridge because after reading their reviews it appears their one year warranty isn't worth a crap! Ugh! Stay away, far, far away! read more

SCAMMERS****DO NOT BIY FROM HERE**** Found their ad on Facebook for a used dryer,bought dryer and it is not

These guys couldn't care less if your appliance works or not. They claim a one year warranty, but never ever support it. We have been waiting over 3 months for a mythical part to come in for our faulty microwave. They will avoid you at all costs and purposefully not answer the phones. Their voicemail message even requests that people do not leave messages or call multiple times or risk being ignored. Not sure how they have been in business for 10 years. read more

Houston appliance nation haunting and the manny other names this business has My story of buying a refrigerator To start off first I would like to say I am blessed after reading reviews that my refrigerator lasted three months. When my refrigerator stopped working I planned on having someone come fix it myself as long as the cost would be under $200. After having it assessed I found out the part I needed to be replaced would be $400. I reached out to the business told them I had a repair man to look at it and I know the part I need. I was told no problem we have many fridges. I will get you that part and you would be able to fix it yourself and pay that repair man if you wish to. That sounded great to me because my refrigerator wasn't located locally. A week goes by no communication so I go back a 50 mile roundtrip and ask if you had found the part no and now you now you want me to bring my refrigerator in to have you repair it. Now I am a little bit upset for sure and frustrated and also confused how you will be able to repair refrigerator without the part. When I call and I used aggression from my frustration. I was met with the same as a customer. After this unkind phone call I went ahead and brought the refrigerator. That was met with confusion to why I drove through the snow to bring it. Which led to a little over a week and a half without any form of communication because as many have experienced my phone number was blocked and messages ignored. Then I finally got a message "ready come get it" ok great been almost two weeks yay. I make arrangements to get I arrive to find out guess what it is not ready they don't even have the part it is on order. I messaged asking why I was lied too no response or regard for my humanity. After all that and no response I find out I was blocked. Then I get home realized I don't have the recite any more seems to me like someone has taken it I'm very organized and keep things. What tricks and scam will they do now I'm thinking. Still never found or got the recite. Too my shock on the two and half week mark it's working and ready to go. Great let's get it back into my SUV after asking and asking what was repaired with a response of they did not know because they are not the ones who repaired it. I was then told it was actually my fault because I was the one who put it in lying down in this SUV to begin with and if I continue to do that it would continue to break. That would've been very helpful information to have told me when I bought this fridge. Great rented a truck and brought it home get it in the door wait an hour plug it in guess what it doesn't work it's doing exactly what it was doing when I left! After getting extremely heated and pacing around the house after a few hours the temperature started to drop and the fridge stopped acting as it had. It's fixed for how long not sure? But I am sure they do not want me to return to get a repaired if that falls within the year warranty. These are not the practices of good business. My plea to owner and staff I believe you strive to be a better business and I believe you can achieve it. That is evident because either you're the business owner or staff for the company is the only good reviews of five stars I see. In order to do this of becoming a better business there is three steps you need to do. First step repeat after me The customer is always right that means if the customer is wrong they are still right this means if a customer yells at you are not to sink to that level. Second step honor your warranty never question the customer if you are not making enough money then raise your price on this and if you don't want to honor parts of a warranty state that upfront not in arrears. Step three correct your wrongs I read a review and we are going through COVID-19 at the moment and you wronged a nurse who is working extremely hard you have added stress to her life and in my case you have wronged a teacher. Currently the way you practice business you are earning dirty money. Do these changes be better strive for excellence not cheating. This is your wake up call!! If you continue down this path you will not be in business for long and not earn repeat customers or get the networking of past customers who had good experience. Stop holding down honest working people and stealing there hard earned money. read more

Paid $1400 for washer and dryer and when I got them the dryer is making really loud noise. I called and they stopped answering. I am fixing to take them to small claim court if anyone is interested to do the same please email me lion4141@yahoo.com read more

Bought a fridge for my apartment- has been working just fine and it was the cheapest place in the entire city of Houston. I paid $150 when everywhere else on Facebook wanted $400. I'm happy with it. I see a lot of bad reviews and am kind of shocked. But if you sell so many and ofcourse people only leave bad reviews..... I am happy for far. read more

Assholes!!!! Bought a refrigerator 3 weeks ago and fridge doesn't get cold. Called and texted and nobody answers. Left work early to go up there and Jim said he would exchange it and deliver another one today and I have not received anything. read more

Not a good experience they do not obide by their word. They will tell u one thing and next day will change it making up excuses. Overall bad experience and saddened that people value money over relationships that would bring much more money and friendship in the long run. But this is what is to be expected when dealing with an establishment like this. Not sure who the owner of the place is but the lady managing is named Tabatha not the most friendly person the 2nd time around first time will be extremely nice and smiling. Be warned dont waste your time it may seem cheap its cuz it is and you always get what you pay for in the long run. read more

Hi guys, I wanted to bring to your notice a scam that has been taking advantage of quiet a few people of which me and my family are also a part. We bought a used refrigerator and dryer from a place called Julies appliances, located at 7200 Eldridge parkway, on the 27th of January, paid the manager a Mr. Jim Hannington $250.00 deposit and the rest $550.00 on delivery, he gave us a 90 day warranty also. Upon delivery the guy who delivered wanted $50.00 delivery charges, which was not the part of the deal, he said he would leave the fridge outside our house, so we paid him the amount, but when he installed the fridge we noticed that the light would not turn on and it would not dispense water. Mr Hannington assured us that he would be sending a technician the next day to fix the problem. No one showed up. Every single time we went to him which was 6 to7 times we were assured that today he would send someone and exchange the fridge but no one came. At this point we were very frustrated and asked for our money back but this lady, we presume Ms Julie jumped in and very rudely told us that we had broken the fridge ourselves and should not expect a refund or exchange. We told them that we would sue if they did not keep their part of the deal and very arrogantly we were told to do what we can. Upon further investigation we found out that they had done the same thing to many other people and that sueing them was not an option since this store and many other like these belong to some other person altogether who is not in the picture named Rom Patel. And since no one knows of him or has seen him it is impossible to sue him. Again,Save yourselves!! read more

LIARS AND THIEVES! This business lists appliances on Craigslist pretending to be selling as individuals rather than a business. I went there thinking I was buying a fridge from a single owner rather than a scratch-n-dent. I ended up getting a 4-door fridge that looked nice and I paid extra for delivery. The sales guy assured me it was in working condition. It actually took them three days to deliver it and once I got it plugged in it NEVER WORKED. I had a repair guy come out and after an assessment he told me that the compressor on the fridge was fried and would cost more to fix than what I spent on the fridge. Contacting Julie's appliance to get this fixed has been a NIGHTMARE. They almost NEVER answer the phone. They do most of their business over text message it seems. I left countless messages and it took over two weeks for them to offer to exchange the broken fridge for a new one. I went out there to pick one out and they literally only had one that was even close to the original one I purchased. I agreed to do the swap and it has now been three MORE days of me calling all day every day to find out when the fridge will be here. Yesterday they told me that the fridge was on a truck on the way, but it never arrived. Now today they are telling me that the original sales guy I was dealing with was fired and that my replacement fridge has mysteriously disappeared. They are telling me they won't do a refund and that I can bring the fridge in for an exchange, yet they don't have any fridges like the one I got before. Hmmm. I don't even have a vehicle to haul a fridge, so even if I go through with an exchange I lost money on the delivery fee for a broken fridge. Good thing I got Jim the sales guy on video agreeing to the exchange and a refund if I didn't see a fridge I liked. Now I get to figure out how to take a business to court. read more

This place is a complete scam!!!!!!!!! I bought a refrigerator early this week and brought it home and something went out. Called cheri for warranty but she been ignoring my call all week!!!!! Unprofessional read more

THEY SCAMMED A FIREFIGHTER Be very careful buying from this place, if they will knowingly scam a firefighter they will scan anyone. I bought a refrigerator from their warehouse on Antoine just south of Veterans Memorial. They have another location on Eldridge. Before it was delivered they took the nice doors off and put old crappy ones on. I know, I took pics. The water line in the door was cut and I had to replace the main valve that distributes the water. To be fair, the fridge itself works fine so far but it's only been a month and who knows what else they did before it was delivered. The point is, they did not give me what I picked out and paid for. I would advise people to avoid buying from this place at all costs. read more

This place is god awful. As a property owner of over 100 doors, I tried to give them a chance. Initially, when I went to purchase an oven from them here and there it was ok. However, I called two days ago for 5 refrigerators and got a quoted price. When I showed up, I was told the price changed from the time I called, and it was now more expensive quoting that they are now paying for marketing and they had to pass that cost to consumers. I also paid for delivery. I was told that they would be on their way between 2-3. I called at 4:30 and was told they were about to leave. When they arrived to deliver the units, they didn't bring them into the apartments, but rather left them in the parking lot and left saying that they didn't get paid to "install them" as if bringing them inside of the ground level apts was hard to do. When I called, the girl who answered the phone said she only made min wage and doesn't control the drivers. This is the most unprofessional, poorly-run "business" I have ever encountered, and I will never do business with them again. The bad part is that I am investor who owns over 100 doors with a constant need for appliances. They seem to not care. I wouldn't waste your time. read more

Yes, DO NOT BUY FROM THEM. I REPEAT DO NOT. They sold us a fridge with water or ice maker not functioning and now they expect me to return it myself for repair....not happening. Also, I wasnt home to test it when they delivered but my wife was but forgot to test the fridge. The fridge that they delivered was heavily dented by the driver as well during transportation. I verified the water/ice issue by even buying a new filter and checking the water source behind the fridge which are fine. After I spoke to Tabita about it and even have texts proving it wasnt working as delivered she still wasnt willing to pick it up themselves. She stopped replying my texts or answering my calls. PS. We also purchased a dryer with fridge which the driver forgot to deliver and we were polite about it. And now she won't even try to make it right with the fridge. She's just an evil human being. More people need to share their experiences. I found them through craigslist where they list heavily. read more

LYING, THIEVES! DO NOT, I REPEAT, DO NOT BUY FROM THESE BAIT and SWITCH SCAM ARTISTS at Julie's Appliances (7200 Eldridge Parkway) You will regret any dealings with these lying, thieving scumbags. These people are bottom feeders. It is a bait and switch and Jim will smile in your face as he is stealing the money out of your wallet! I bought a NEW refrigerator on No Tax Weekend, with a promise of delivery Tuesday after Memorial Day. Multiple calls, excuses and promises made by Jim Hannington and finally get delivery Friday of a used, molded dirty refrigerator. The refrigerator I picked out was a brand new LG door in door that still had the styrofoam and wrapping. I call Jim and he tells me that the driver accidentally switched refrigerators and dropped off the new one I purchased to another Customer--okay, plausible I thought. he says, "No worries, I will get the correct new refrigerator delivered tomorrow." Appt 2 is scheduled-Driver is a no show. My husband goes to store and confronts Jim, who apologies profusely and promises my new refrigerator will be delivered that day between 4 and 5:30, Appt 3 is scheduled--multiple confirmations of delivery are made by me--Driver is a no show. 2-1/2 weeks, many excuses, 4 more deliveries scheduled and 4 more no shows. Finally, Jim calls me (yes, he called me) and says he spoke to Rom Patel, the owner, and he will give me my money back. Great! I wait 2 days and no return payment. Determined to get a refund, I call the number I used for the zelle payment and this rude, belligerent woman tells me that there are no refunds and I accepted the refrigerator so I am stuck with it. I have reported them to the Texas States atty, the BBB and will post on every social media site to get the word out: Save your money and yourself the headache -- you will get ripped off! read more

Warning stay away! I got a dryer n it only worked for one week. They told me I had a year warranty but didn't honor it. They even wanted me to bring my dryer back up there to be repaired instead of sending someone out. Dont shop there!!!!!!!! read more

(SCAM STAY AWAY) I bought a freezer for $250 with a one year warranty at the end of February 2018, two days later it stopped working so I called Julie's Appliances since I purchased the warranty I figured I would be covered BUT these people are extremely unprofessional just listen to there voicemail recording (713-210-6506) and once they figured out what I was calling about they hung up on me and wouldn't answer the phone. So I went ahead and had the freezer repaired for $234 so my meat wouldn't ruin and took the recipe to Julie's Appliances hoping they would pay for the repairs but they refused and said I was trying to scam them out of money but they are the scammers and all they sell is trash STAY AWAY read more

Worst place ever. I just made a full report the the Better Business Bureau. I hope they shut them down. DO NOT BUY FROM THESE PEOPLE. They rig your stuff so it works for a month and then completely breaks down read more

Complete scam they sold me a refrigerator that did not work and completely ignored my request on getting it fixed with the warranty. Don't waste your time on this trash read more

Julie's appliances send me used bad condition appliances. But I paid for new and they don't return or exchange for me. I called cop. And cop said they have been that place 7200 Eldridge pkwy unit c for many times due to many complaints. And they only accept cash to avoid tax. That place need close down to stop cheat others. Please don't buy from them. read more

WHATEVER YOU DO... Do NOT BUY from here!!! they advertise on Craigslist refurbished appliances with a year warranty. What they don't tell you is they will ignore your phone calls or tell you to bring back in the appliance and pay to fix it yourself. How does a business expect a person to bring back a fridge & then pay out of your own pocket to get it fixed when they sold you a lemon? This is a scam of a business. This is the 2nd fridge they gave me that broke down. The owner is extremelyyy rude. She used foul language and told me that is how she runs her business. read more

Please do not buy from this business. This lady Julie is such a liar . I purchase a Refrigator from her 2mths ago . The refrigator started mal functioning two weeks ago, the ice maker did not work as far as dispensing regular or crush ice . When I went there Julie the blonde lady was nice to receive my $200 dollars at first , but as soon as I call her and told her that my refrigator was not working her attitude change. First off I could not find my receipt , I called her back and I told her that I misplace my receipt ,would it be a problem she stated no . Julie advised me that the technician will be in at 12 so she will speak to him and call me back, never receive that phone call. I call her back and send a text she asked that I should take a picture of the brand and the dispense área I did still no call. Julie blocked my number and claimed that she did not get no text or call and that is not her phone number . I stop call and showed up to her business on Eldridge ,I took my phone out call her , her phone started ringing and send me to voicemail. Julie continued to lie, and stated I cannot help you without a receipt , I ask her don't you have a receipt book , she stated that the accountant have everything and is not willing to go through the books to look for my receipt . It will cost me 80hr for her to find my receipt. Now at this time my blood is boiling because I told her this is not the way you treat customers , she stated she does not care she had been in business for 11yrs . I lost it and told her about herself she called me a bitch but I did not care she can keep the $200 and choke on it . Please people don't go there for anything you can finance with Conns or some other establishment it is not worth the hassle. The sad part about it the Mexican men just sat there with their heads down, could not say anything , maybe they did not have their immigration documents . Because one of the guys was nice he helped my brother to put the refrigator on truck . I even went back there when Julie was not there, because I was missing a part and he gave it to me . He even tried to tell her the reason why my refrigator not working. But she was not hearing him just kept on talking . Julie you need to take a couple off business classes , that will train you how to treat and talk to your customers . I am going to call the better BBB on your business, you said you don't care , but at least everyone will read my story about your business . Please do not support you will regret like I am today. Even Walmart will take back an item or compensate you without a receipt . But like you stated you don't care about these multi million dollar companies . Every night I will pray that the lord takes away your 11yrs of blessings , because you swindle your customers . read more

Julie's Appliances - Appliances Near Me - Houston, Texas

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Well I'm not going to be a A hole but I was told sold as is but Julie seem to be a nice person but only bc I'm calling to see if I get some help she's can't be found and can not return a call. She made sound it was a easy fix but it's sad that is true they are fast to be friendly just to dig into your pockets but I do hope they stay true there word which I highly doubt it, i guess it's all about if you get lucky with the fridge you buy from here you lucky so best of luck and if it goes bad well i hope you don't get screwed like I did read more

I bought a washer dryer, delivery people was 2 hours late. I washed 2 loads then my floor flooded. I called Ms. Julie she told me to load it up and bring it to her, never mind you when it came there was 2 men a dolly and a truck with a lift gate, when I told her I had none of these things her response was to bad, if you want it fixed bring to us, we are not SEARS. later she texted me, said she would have someone come out, that was 4 days ago. She will not respond to a call nor a text. I'm filling a formal complaint with the BBB and hiring an attorney. read more

DO NOT PURCHASE FROM HERE!! Every single review is accurate and exactly what I am going through right now. I have filed with the Better Business Bureau. I had no means to get my fridge back to them since it was under warranty. I agreed to pay for pick up and delivery, but then never heard from them them again. They don't answer their phone numbers nor do they accept voicemail. When it came to them actually coming to get the fridge to repair it, the responses stopped. I have not heard from them about a refund. read more

We're do I start with theses scammers, I got appliances from these ppl and just like the other reviews they refuse to answer calls are text ...I've been waiting on the "technician " for 3 weeks now only to be lied to constantly. The rooten mouth man lies to your face without blinking, I mean the guy is good . Sorry bastards wouldn't know how to do good business if it slapped them in the face. Sales you broken shit then says it was working fine when it was here , so you mean to tell me that in transit 20 min from there shop it's all of a sudden not working... plus how do I buy something pay for delivery and instillation and have to drive to Home Depot to extra parts for it to work. Then thank god I heard the Lil bs delivery guy at my door because he stats that normally he just leaves you product at your door. The funny part is this is Houston tx , so if these scammers think we gona let them keep scamming ppl and getting away with it they have another thing coming. Period point blank do not ever buy anything from these ppl , not even a existent ion card ..I'm sure that want work either. And to think I spent 1100 and can't even get these roaches to answer the phone .(STAY AWAY FROM THESE PPL) read more

very bad service! do not shop here by any means! do yourself a favor and take your hard earned money elsewhere! they do not care about you as a customer they just want your money! they promised us installation when we purchased and refused to install or even bring the appliances inside! the item was damaged from delivery and they refused to fix it! they also refused to give a refund! their exact words were "we are not a professional business" ! do not shop here! tell your friends not to shop here! read more