This place is gross and they don't really monitor when some of the kids are getting violent with other kids and leave it to the parents to "work it out". Here are just a few of the low lights: 1. The ventillation is poor and it smells - the space was designed to hold storage materials, not host large numbers of children. 2. They don't clean the insides of any of the inflatables nor do they vaccum - we've been there when they close a number of times and all they do is pull the plugs and shut the lights off. All of these inactions lead to a build up of a lot of bacteria which leads to getting sick. 3. Every so often one of the 18 year olds working there walks around the place but is too chicken$h!t to say anything when the kids are behaving badly. Yes, we bring a change of clothes, we wash the kids face and hands (we used a wet wash cloth with soap the last time and after use, it was dark brown/black from the scuz) and we do our best to monitor and intervene when our kids end up in a cage match with some 11 year old goon whose mom is too busy texting or surfing on her phone to catch this crap or really care but frankly we don't enjoy the confrontation. We've been here a bunch of times but honestly this one was our last - our little guys are still talking about the bullies they dealt with - one kid had my 5 year old pinned to the floor of the jumpy and was pushing on his face. read more

I had booked a party room for my child's birthday. I was never notified that jump zone was relocating in the recent few months. I received a phone call only 2 days prior to when the party was booked. A family emergency had occurred & unfortunately had to be canceled. The party coordinator rudely explained to me that they reached out to me all week prior to the party date & that I wasn't getting my refund back( I already knew that about the refund but she didn't seem to mind throwing that in my face again). I have phone records proving that she lied first of all & then to top it off blamed me because she was upset that she could have filled that opening. That is not my problem that you and your company are incompetent & can't do your job in a orderly fashion. Absolutely no consideration. I had never visited jump zone but I can most definitely assure that I never will!!! I will pass on this ridiculous news on to my friends and family about jump zone and their collaboration. If I could give zero stars, I WOULD! read more

We had the 4yo's Birthday party on Friday morning. If you can swing it, this is the best time as it is cheaper and we were the only people there. So not having to deal with any other kids was awesome and our group had a great time. Only annoying part is the restrictions on what you can bring foodwise. You are forced to buy pizza from them which wasn't half bad but overpriced. All-in-all, a fun party but not the cheapest place. read more

Here with my 3 nieces they are having a blast. It's clean, lots of slides. Great for bday parties. Love that they have times for different age groups. read more

This place is a joke over prize and the worse services ever. I had a party of 20 kids! Waitress never helped setup the room, the cake wasn't serve. I wasn't told when time was ending, so I paid for extra time. Only good thing was that the kids had a great time playing but not so great for parents! read more

This is one of the greatest places to bring a kid to. Just be prepared that after some time he will be will slightly bored if does not have friends with him. Get ready to be running around with your kid. Quality time, so to speak ;-) read more

See all

great place for bday partys or if u just to get ur kids tired. All the inflatables are big enough for the adults to, so its a great time for evryone read more

First time celebrating my child's birthday at Jump Zone with Family and Friends. Great place to wear out the kids (great exercise for them) then having them play video games which they do at home. Staff was some what helpful as I didn't know who my party coordinator was till the end of the party. Would have rate it 5 stars if the price was just right. Too expensive for 1hr 45min (1:10 for play time and 35min to spend in the room). Would definitely recommend Jump Zone to my family and friends to take their kids. As for parties only if you have the money to spend and if the weather bad. read more

Took my son here the past weekend and he had a blast. They had alot of different inflated jumper to choose from. The only gripe I had was the open play age groups and times. The open play is for 2-7 and then 2-12. My son is 9 and porbably was the oldest one there and had to be extra careful around the younger kids. Also the open play for his age group is at the oddest times and days. Improve on that then I would be coming me often. read more

Great place. I just finished my 8 year old's birthday party there yesterday. First of all,t he ordering process online was a breeze. Granted, I knew we were going to go there, but the time spent ordering the party was under 10 minutes. They provide EVERYTHING except the cake - food (pizza, which is fine), juice boxes, water, balloons - and goody bags!! They carefully keep track of all party attendees, so you are not overcharged for the goody bags or anything. The hostess was super-polite and very helpful. The facilities are clean and open. I think it is a well-run business, and for the ease, the fun that the kids had and the fact that I entertained 20 or so kids - with all the extras - for under $400 and a very minimal investment of time, this place is a 5+ star. The only very, very small nit that I could pick would be to allow more jumpy time than the 1:45 that you get. Not enough to take away from the 5+ stars. read more

My little ones love it here. There are a ton of bouncy houses for the little kids as well as bigger children. Only downside is it could be cleaner as you can see lots of dust on the top of the larger bouncy houses. We have been here multiple times and it hasn't been overcrowded on the week days in the morning. read more

I DO NOT RECOMMEND THIS PLACE FOR PARTIES. It's a rip off!!! I had my twins Birthday party here today and I didn't get what was included in the party package. Plus I had to pay an additional $210. I couldn't even enjoy my kids party because I felt rushed the whole time. My kids couldn't even open their gifts. What kind of shit is that. Isn't that part of a birthday opening gifts?? They shouted all my kids gifts into a bag without telling me anything. The staff did everything according to their time not mine when I'm the one paying for their shitty service. There's not one place that I don't know that doesn't let you open gifts. Some of the staff were unfriendly and wasn't helpful at all!! I will NEVER HAVE A BIRTHDAY PARTY HERE AGAIN!!!! read more

Got there right when it opened up. The place is great for kids to burn off some energy but it's not the cleanest place. You could tell the carpet hasn't been vacuumed in a long time and I am certain nothing else has been cleaned. Some of the blow ups are pretty beat up. Staff walks around but is there for presence not to help with anything. Not rushing back here. read more

Love Jumpzone! I have had two birthday parties here and have taken my son numerous times. A great place to let the kids burn off some energy. Setting up both my parties were easy and affordable. I definitely recommend jump zone for birthday parties and open play. It does get busy at times, so if you have small children I recommend going at slower hours. read more

Perfect place for a birthday party. Recently had my daughters party here and the entire staff was super helpful (including all of the band-aid rescues they had to do). Our hostess took care of everything and was awesome at keeping everything on time. Thank you for make it a day to remember. read more

Recently the Mokena Jump Zone would not allow our 7 year old admittance unless he removed his cloth woven medical alert bracelet. He has recently diagnosed medical condition and is adjusting to wearing the bracelet required. In speaking with the manager/owner, her main concern was the cost of the inflatables. There was no mention in the rules regarding med alerts, nor any remedy to address a possible substitution (ie a piece of tape or temporary tatto to assist this child. Instead, he was singled out in front of his friends and brought to tears. Perhaps before booking you child next party, check to make sure all invited guest are in perfect health and require no special attention or concern. read more

Had my daughter bday party there last year. Not enough time for anything. Good that they have tables outside the bday room so you can stay little after. I am not sure if I will do it again. Location is good. Staff is friendly. read more

My son loves it here so I can't fault the fun factor. My displeasure with this place is in the staff. Today I took my 4 and 1 year old sons to jump - the 1 year old really just to watch and play in the toddler area. I had free open play passes that my son earned in a library reading program. The teenage kid up front insisted that even though my 1 year old wasn't 2, I had to pay for him. My kids were getting upset and he clearly wasn't going to listen to me, so I had to give him both of our open play passes, even though my son won't be 2 until April. I likely won't come back to this location- we'll find another bouncy place to play. read more

I book a party for 2 hour 45 min instead of their usual 1 hour 45 min. They had me down for 2 o'clock when it was suppose to be 1. Nothing was ready for us they didn't even have a room available because there was a party there till 2 .. No bins for the guests to put their presents in .. Adult guests ended up standing around for a hour they had one sofa in the play area.. Then they act like it was my fault they had the wrong time no apology just said for us to wait. The lady manager said it was in the note section on the computer but no one saw it. Still no apology then she gave me an attitude for bringing in too much food. They said I can bring in appetizer salad and desert so I brought in papaya salad & she said that she allow it but she really shouldn't. When is papaya salad not a salad?? After the kids came in to sing happy bday and pizza some of them wanted to go back out to play and was told they were not allow to because they just ate. Kids were complaining we still had 20 minutes left to our booking! My friend had party at Schaumburg location and there were not all these rules & regulations everyone enjoy themselves. NEVER book at niles location worse experience & customer service ever! read more

I held my son's third birthday party here and spent nearly $500 in doing so. What I received in return was a report from a guest that the manager YELLED, yes yelled, at one of my guests regarding a safety concern. While I understand that safety is a priority, there is a way to address the issue and just speak to people. You do not yell like a child, and if you do not have the patience to speak with respect to your customers, then you are in the wrong industry, clearly. When I reported the conduct to another manager (because the GM had left), his response was essentially that, yes, we know she has problems speaking with customers and we have had past complaints, but there is nothing we can do about it because she is the general manager and is "set in her ways." While I appreciated this manager's apology, that did little for my utter embarrassment that a guest of my son's party was yelled at in front of her child and other guests. In addition, when I asked for the owner's contact information to address the issue, this information was refused to me. It is very disappointing conduct, and I will never be returning to this location. CONSIDERING A BIRTHDAY HERE? You have been warned that management here thinks yelling at a party guest (in front of her child and other children) is okay, knows there is a problematic employee, and has done nothing at all to rectify the issue. In fact, they appear to condone this employee's misconduct. Also, it looks like the manager in question likes to respond to comments on here, so I would very much welcome her response and justification for yelling (which was witnessed by other guests so don't try to rewrite history). In my book, there is no excuse for yelling, especially in front of children. read more

This place is not safe. Young Asian boy was beaten by white boys but there was no camera to watch them and nobody take care of the incident.

This place is teared up. The equipment is old and not maintained. I have been to others and they have way better jumps than here. The are holes and loose jumping things. An adult cant even help there child because the equipment is so worn. Don't go here looking for fun with young ones. read more

I have been to quite few birthday parties here with my daughter. I do like the concept of the place, and it isn't dirty. I like that the parents do not have to pay to get in. My main issue with this place, however, is safety for the children. Every time I am here I lose track of my daughter in these bouncy houses at least one time because there are kids running around everywhere and the parents are unable to see inside of them. What makes me the most worried is that it is difficult to keep track of children in this place where there doesn't seem to be any sort of regulations regarding coming or leaving the establishment. At least at Chuck E. Cheese each child and adult gets a hand stamp and has to walk past an employee before they can enter and exit the premises. They do what they can there to keep track of who is coming and and making sure the children are accounted for and leaving with the same adults. Here, there does not seem to be any sort of safety regulation like that and it makes me feel nervous to bring my child here. read more

Awesome staff! Very accommodating! We went from a party of 20 children quickly to a party of 35 on the date of the party. They assisted us and made adjustments to ensure we had everything we needed! All of our guests enjoyed the party and the facility. The only thing I would wish to change is to have another 15 minutes added to the party room time. read more

It's a fun place to take kids & kids love it! Very disappointed in the staff though. The teenagers they have hired walk laps around the floor. They do not pay attention to the inflatables at all. Was there this past week & you had 8-10 year old boys jumping in one inflatable & out of it jumping into another inflatable right next to it with little 3 & 4 year olds walking and jumping in them. These 10 year olds could've easily smashed down on one of these 4 year olds. I saw the staff do nothing but walk laps on the floor not even looking at any inflatables. Many of these parents do not pay attention either to their kids, they let their kids run free like animals & keep themselves occupied with their cell phones & laptops. I expect more from the staff as far as being strict & enforcing rules when these 10 year old boys jump like animals. The boys were also jumping in the toddler inflatable & body slamming each other & the inflatable objects (car, slide, canopy) in there. The poor toddlers were frightened! read more

We've been there for a couple of birthday parties and it is clean and fun for the kids. As a parent, I did worry about security and the whereabouts of the kids - particularly when it is crowded. During these times, there are a lot of inflatables, children and adults and it is very easy to lose track of your children, especially when you have more than one to track. Unlike Chuck E. Cheese where each child is matched with the same adult he or she came in with (by security bracelets for the child and adult), any adult can come in and possibly walk off with a child. Paranoid, I know, but you just never know... read more

I was here yesterday with my 5 year old granddaughter for a birthday party. While she had fun with all the inflatables I was appalled at the lack of security. Any adult could just walk into the room and tell a child that it was time to go to xx location for the party. Then they could walk with the child past the party rooms and out the door. My granddaughter knows about "strangers" but everyone here is a "stranger" to her and she's being told to trust them. Where do child molesters go for their victims? Places like this. If you go, please stay in the room, let your child know exactly what to expect and warn them that you will take him to the bathroom, to the party room, etc. Remember too that no one would ever hear your child if she screamed in distress. read more

Jump zone is great for ages 2-10, they do have a little area for infants to crawl around, but I wouldn't recommend taking infants on the weekend or after school hours, it can get crazy in there. Kids running all over the place. I like to take my kids during the week during school hours since there not yet in school. It's less hectic, and not so many kids in the bouncy houses. The place gets kind of muggy and sometimes smelly since majority of the kids sweat in there, definitely recommend giving the kids a shower once they get home. Sliding down the inflatables all sweaty is a very easy way to spread germs. Kids still love it though! They do have a few vending machines for drinks, and party rooms for private parties. Parking lot is long and narrow, fills up pretty quick since it's in a shared facility, there's always parking just might have to walk some. Wish they had better ventilation and it could be a little cleaner, other than that it's a fun place for kids to let loose! read more

This is not a very nice place to have a birthday party. It is very chaotic and there is no control of the children entering for the party. We ended up paying for a lot of sibings that were not invited. There was also an open jump happening at the same time of the party. We were not informed of this. The woman who runs it is not nice and for a place that is centered on children, she is not very child friendly. She was more interested in arguing with me and making her point than making my daughters birthday party a success. I guess that she doesn't realize that she represents JumpZone. She needs to correct her attitude to customers. I do not recommend booking your party here. read more

We had my son's 4th birthday there and everyone loved it. The staff was very helpful and the kids had a blast. The party rooms and bathrooms were clean and I would do it all over again. read more

Very helpful staff and very accommodating. I got the free play times wrong and the lady working was very nice and blew up the inflatables early, so that my four kiddos could play. The kids loved it and kept saying.....best day ever. After almost two hours we headed home but we will definitely come back for open play again. Thanks jump Zone! read more

I attended my grandson 6th Birthday party at the Jumpzone located in Owings Mills, Md on 02/23/13.The party room was decorated poorly. They do not clean up floors after each party.Pizza was late, children were thirsty. My daughter was charged incorrectly. I fell on the floor handing out cake to the children, injured my leg. The finance of the manager was told what happen,she did not care and did nothing. I have contacted the President of the company twice, "Rona Davis" and she is yet to return my call. this place is money hungry and unprofessional. They also need to stop playing adult music in a children play zone! read more

my 4 yr old loves this place- however, they need to hire a more attentive staff/attendants. It's best to go there on weekdays, less crowded and safer however, not very safe otherwise with 20-30 kids running and climbing up and down. Older kids will push the young ones to the side and make their way up to the slide, if one kid slips on their way up to the slides he/she will take the other kids down too which may cause injuries. Attendants just stand their busy in their conversation- it's crazy on the weekends. They should only allow 1-2 kids at a time, other kids should wait until both climbing up and sliding down areas are free. It requires attention from the attendants. read more

Another successful birthday party at the jump zone. That is our 4th party here and worth it. We had 35 kids today and all had a lot of fun. The only recommendation i would have is that they need to clean the inflatables more often. The young workers stand around and supervise, but some should be walking around and constantly wiping things off. I have been to other play places where that is the norm. The party rooms are set up nicely and it is worth having a party here. No real complaints at all. read more

My son had a great time while he was here. He ran around, got extremely sweaty, and was tired out. One thing I am upset with this facility for is that they do not wipe down their machines with disinfectant. I know this because my son developed a staph infection from playing here. It is a very humid environment that encourages bacteria to grow, the whole place alone smells like sweat. We had to go to the doctor's office and get him on antibiotics. I will never take my business here again. I'll just stick to the trampoline place across the parking lot. read more

This is a new business and you would think they would be out to prove themselves, but they are not nice. The women who runs it, is very curt. She is more determined to prove her point, than solve any problems. We held my daughter birthday party here and we were very dissapointed. I found them difficult to work with and just not nice. A party is structured so there is 1 hour and 15 minutes of jumping and then 30 minutes of cake in a private room. This was a party for 2 girls, they did not have 2 carts ready for gifts. Their responce was " the parents will sort out the gifts, when they get home" There was an open jump happening at the same time, we were informed that there would be other parties. The open jump causes siblings of the invitees to come into the party too and there was no control. An employee came into the room, to explain the rules, the room was too loud and the children could not hear him. The jump time was way toooo long. The Couches and TV's they promote for adults were all filled and there was no where to sit. Their PA system was awful and nobody could hear them announce the birthday girls names. There was nothing special for the Birthday Girls and they were not even acknowledged. Very pourly run, the employees tried hard, but the woman who runs it and books the party is very umpleasant. Don't book your party here. read more

This place operates with complete disregard for manufacturer's recommendations for safety. As much as my son enjoys the place, it is a tragedy waiting to happen. Any parent who has taken their child there, read the warnings and opted to play anyway is like swimming in the water despite "no swimming signage" or diving in the shallow end. I include myself in this when I say I am/was a fool on more that one occasion. Two simple examples are no supervisor on duty each inflatable should have an operator manageing the ascending and descending children, the other is children of size variations should not be on inflatables at same time. Obviously with ages 2 to 7 and 2 to 12 being the playtime options, attention to size isn't being observed. I hope it doesn't take a tragedy for this place to tighten up on safety. If it was an adult playground i wouldn't care as much. The children assume safety when adults tell them it is ok. This place is operating in rogue fashion and should make safety their number one concern. Sadly, if a tragedy does occur, it will be one that was avoidable and it will be at the expense of one of our children. read more

We held our daughters 4th birthday party here today and it was a truly great experience. We were greeted by Allison who helped us bring our things in from the entryway, and then I watched as she carefully put any items in the fridge that needed to stay cool. She was very careful with our large cake, which I appreciated. And she was really sweet and friendly. Then I was greeted by Michelle who was our dedicated party person. Michelle was amazing! Responsible and totally buttoned-up. She made our party completely fuss free. She organized the room beautifully, checked in with us periodically and took care of all the cake cutting, etc. She kept an eye on the time and really helped us move the party along, especially with 15+ excited four-year-olds running around. Michelle was just THE BEST. We had a wonderful day, and all the kids who came did too. Thank you so much Jump!Zone Niles. We will definitely be back. read more

i love this place!!! i went for the very first time when i was going to throw my sons 4th birthday there & it was just like i expected it to be lots of fun..my sons birthday party went so good got to run around with my son in there n they took care of everything so the party was a success luckily i did ask the girl ahead of time they dont make the food there so you have to make sure n preorder lots of food cuz you wont be able to reorder anything once the party begins..& i also have been there a couple more times just to take my son to play n for other kids birthday parties this place is so fun take ur kids they will love it read more