This is an amazing place to stay if you're headed to Sedona, especially if you're looking for a romantic getaway. We chose to spend our anniversary weekend here, and it exceeded our expectations. The views are spectacular, and the morning hikes along the creek have been incredible. That said, I especially want to highlight the exceptional service we've received throughout our stay. Everyone--from housekeeping and maintenance to the front desk and restaurant staff--has been friendly, attentive, and genuinely welcoming. It's some of the best service we've ever experienced. We can't wait to come back! read more

Junipine Resort - The View from #9 - Resorts Near Me - Sedona, Arizona

We absolutely loved it here! We only stayed one night and it wasn't enough, we didn't want to leave! If you're booking a cabin here, book at least for a longer stay, it's worth it. The cabin we stayed at was convienently next to the lobby which has Wifi and a store that closes at 9pm. There is a restaurant on the property too. Our cabin was perfect! There were two fireplaces, with wood, matches, and lint chips already so we didn't need to go out and get it, we appreciated this. The cabin was very clean and large, has a master bedroom and master bathroom, with a fireplace. There is a second bedroom in the open space attic with a skylight and two double beds (beautiful spiral staircase for access). There is a tv in both rooms. There is also a tv and fireplace in the living room. There is also a full kitchen, and a wrap around patio where you can hear the creek running and birds. This was a perfect stay for our Anniversary trip. Highly recommend for a romantic trip. Stunning and affordable, my boyfriend found the cabin on a site for under $200 for our night, very much worth it. Looking forward to coming back! There is Wifi in the cabin and a guest book you can sign (at least in our cabin). Electrical heating also worked well, just takes time to kick in, so be patient. Hot showers were plenty. read more

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So, this is a difficult review. While some things were amazing, others were not so amazing. We had a family reunion at this resort. We rented units #1, #24 and #44. None of the units were as they are represented on the different websites. They are all described in advertising as cabins. These are not cabins! They are condos. Some said they had direct access to the river. They had access, but the gates were paddle locked. Unit #1 advertised that it had hammocks on the deck. It did not. Unit #44 was the worst. Both the front and back door were unlocked when we arrived. The hot tub on the back deck had no water in it. Unit #24 was amazing! I could add other things, but you get the idea. With all this said, we loved the location and the employees were very friendly, so I would book here again. One additional word of caution check pricing on different platforms. The pricing is wildly different from one site to another. read more

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It was our first visit at the resort. Besides the beautiful location they also had a restaurant so we were excited that once we arrived, we wouldn't have to leave until we checked out. I called to make dinner reservations and was told they don't do that for parties if two but I was also told the restaurant just reopened after the forest fire and they were only open for dinner so it won't be crowded. We checked in Saturday afternoon and we're very pleased with the room and the view along with the closeness of Oak Creek. After seeing the place we were staying I went back to the office for a couple things and talked to the "night clerk" I can't remember her name. And we talked about my fiancee and I going to dinner at the restaurant Sunday night because we were just too tired. She told me the employees favorite menu items and I left. Sunday afternoon I went to the office because there's also a little snack place and bought a couple things. Same lady as Saturday and she said she'd see us later that night after our dinner. We got cleaned up and walked over to the restaurant. Prepared for a good meal then a late walk and some pictures. The restaurant was closed. When we went to the office the same lady that just a few hours earlier said "see you later after your dinner" told us the restaurant just decided to close. I asked why since they have every guest's phone number didn't you text or something so people planning on eating there could make other plans. She told me "they hit me with it when I got to work". I said I saw you a couple hours ago and you knew they were closed but didn't tell me. Instead you said you'd see me later. She just said "sorry". So we had to drive into Sedona, not planned, and of course it cost more money and gas and time. Very poor customer service. Very sad there was nothing offered to help compensate just a sorry and a "hope you stay with us again and you can try the restaurant then..." Really!? Hope we stay again and try the restaurant... After this! It would have to be a crazy special for us to consider. It's a shame because the area is quiet and peaceful. read more

Came here for a 3 day getaway with my adult kid. We booked a 2 double bed, creek view, with a hot tub. We arrived fairly early on our check in day, knowing we may not be able to check in , which was fine. I thought this was a hotel/ lodge, but it's a bunch of privately owned rustic condos that are mostly managed by a " front desk". When we arrived we were told our room wasn't quite ready so we headed over to the onsite restaurant " The Table" , for lunch. The staff at the restaurant was super friendly- (Kyla, I think that was our server's name, and Rebecca, the bartender, waited on us every time we showed up to eat. They were both amazing to us during our stay, as well as the Chef ,Chris, who took time to come and chat with us). We ate at this restaurant several times during our stay, and every meal was delicious! While we were eating I received a text that our room was ready. We went back to the front desk, and the girls working were extra helpful and very nice. They answered all of my questions about things to do nearby. Prior to booking, I gauged from the photos online that the units are older, and rustic, so my expectation was exactly that. Our unit was clean and fully stocked with kitchen items, as well as a fridge, stove and dishwasher. The property is exactly what we were looking for! Foresty, green, and with a creek. We used our hot tub each night and did some star gazing. On the first night we noticed our upstairs a/c wasn't keeping cool enough, so I notified the front desk. They gave me a box fan and told me maintenance would look at it in the morning. The next morning, we went for a hike and when we returned, the a/c had already been repaired! The staff was extremely attentive, and we had a great time! I will definitely be back!!! This property is older, the grounds are well maintained, some of the units could use updating ( our carpet was old and had stains) but you can't beat the location, views, staff and restaurant, if you are looking for a getaway in the foresty woods near Sedona!!! read more

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The Junipine Resort was absolutely beautiful. I was welcomed by the sweetest soul, Marcayla, when I checked in, and she was amazing from start to finish. She upgraded me to a creekside cabin, which was so cozy and had the best vibes the moment I walked in. Check-in was effortless, and her customer service was truly exceptional. I can't wait to return to the property -- and to see Marcayla again. Thank you for such an amazing experience! read more

Junipine Resort - Resorts Near Me - Sedona, Arizona

Beautiful rooms. Dinning area is excellent. Highly recommend. Best burgers I ever had anywhere. Service is excellent through property.

Beautiful experience. Everything was very clean and perfect for my family. The beds were super comfortable and loved the outside area. read more

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We checked into this property, received a parking pass and keys. No mention of VIP perks. We went to our room and were thrilled - it was super nice and had an amazing view. Then we realized there were bugs everywhere. I called the front desk and the woman said "oh yes, housekeeping told me about that. Do you want me to send our guy?" Of course I did. You knew about the bugs and didn't do anything about it?! So a man comes with a vacuum, but he immediately tells me we would probably continue to have problems because of the recent rain and a "hatching" that had just occurred. He offered to move us and I agreed after specifically asking if the room would be exactly the same. He said yes. So we went back to the front desk, got a new parking pass and keys. Still no mention of the VIP status. We went to our new room and ... not the same at all. There were fewer beds, no view (we overlooked the parking lot), smelled like mildew, had blankets with holes and stains, included a tiny shower/bath, had a much smaller kitchen, and had cleaning supplies piled up outside in the front. I was so disappointed. I reserved this room as a special surprise for my sister and nephews and this was so disappointing. My sister and I went back to the front desk and were told "housekeeping had gone home and there was nothing they could do." So, basically, we were stuck. My VIP status was never recognized and, to top it all off, my shower was sooooo cold. So, would I recommend? Maybe, if you got the first room and there were no bugs. Ultimately we had a good time, but this whole situation put a bad taste in my mouth. I'm not sure I would return. read more

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Love the concept of what they say they are in their description, but overpriced and it's just not working for them or their target market. Pretentious setting and an experience of which you can tell they are trying to justify what they are, but you can feel it not working the whole time you are there. A place that needs to completely stop, completely recalibrate, then completely reopen. Or, sell and let the new owners do it. read more

If you like being woken up at 7 am by hammering, drilling, sawing and yelling in the unit RIGHT NEXT TO YOU then this is the place for you. Property is at about 25% capacity and they thought it was a good idea to put us next to an active construction site. I've traveled the world and never heard of a HOTEL with a 7 am no holds barred noise policy in my life. So much for Sedona being "relaxing" or "rejuvenating". Ruined the trip. read more

Junipine is our favorite place to go The restaurant on site is amazing!! The morning breakfast are wonderful with hummingbird encounter is such a joy The cabin with jacuzzi was just we needed read more

Not as described. No Wi-Fi so we couldn't contact our son in the city Restaurant was closed so it was over an hour drive round trip to find food That's not counting getting food Jacuzzi was broken Front door lock was very unstable We couldn't equalize the heat in all rooms we had to leave the back door open because it was an oven in there and we had to use a blanket in the living room because it was a little chilly we couldn't get the heating and air conditioning to work correctly this was our 27th year wedding anniversary I have some issues due to an accident involving some head trauma that set me off the point to where I couldn't sleep in the unit at all that night this was on the 11th of January we departed on the 12th we had had plans to stay an extra day but I couldn't take it and my wife had to drive us home to Buckeye Michael claimed he was going to give us a full refund he stated that he was the manager/owner he said it would take 5 days the 5th day has come and gone and we have yet to see a refund this place was not as described on the website we would have checked out but by the time everything was settled there it was too late to check into another place so we were pretty much held there against our will. I will give it the two stars because the rooms were nice but for lacking all these amenities that were claimed on their website I believe the $350 plus price tag per night is over exaggerated we could have got all this at motel 6 and paid $60 a night read more

Great for families, private, great grounds and friendly staff. Everything you need for a comfortable stay.

Beautiful location and great expectations when booking a day trip/staycation. The drive in the canyon was gorgeous and when we arrived the location of the resort was so picturesque, we were so excited to get out of Phoenix and enjoy our night in away. Upon arrival we were told that due to how we booked the room we would have to wait until a different employee arrived because the girl on shift didn't know how to confirm the registration, even though she acknowledged it on her end and was providing multiple confirmations. After the 30 minute wait we were told our creek view room was not available because the aforementioned employee had neglected to "turn it over" so we were moved to another room. The room was gorgeous and provided everything expected for the night, or so we thought. Because the room was booked with the expectation of a full working kitchen we packed a nice romantic dinner to share by the fire only to find that the oven was not working. The front desk was called several times from 7p to 730 with no answer and a voicemail was even left which went unreturned. Rather than allow that ruin the evening we improvised our meal and decided to move onto a relaxing hot shower. Five minutes may have been plenty of hot water for some but, not for what we were looking forward to yet, that was all that was available. I boiled a pot of hot water on the stove and gave myself a quick cowboy shower before turning in for the night. Any idea of romance was out the window at this point, especially since my wife remembered we had planned on making cinnamon rolls for breakfast. The last thing she mentioned before rolling over and going to sleep was I can't believe we paid almost $300 to basically go camping, at least the heater works. Like I said, it's a beautiful room and the views are gorgeous. It would've been magical had everything worked as expected I'm sure. read more

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Beautiful drive up Oak Creek canyon . Lovely ambience and good food! Good place to stop on your drive to and from Flagstaff or Sedona, Az

While looking for a place to stay near Sedona, I came across Junipine Resort on Expedia and decided to book our stay here for the weekend. The condo/villa we stayed in at this cabin resort was MASSIVE! Two balconies, an entire living room and kitchen (complete with all the necessary cooking supplies, utensils Etc) and a giant bedroom with a extra comfy bed. There was only two of us on this trip, but honestly this condo could've fit a whole family and everyone would've had plenty of room to relax and enjoy their stay. Also the staff was absolutely wonderful. Every interaction with them was so helpful. They brought extra firewood to our room after a quick phone-call and they even delivered our food to us from the restaurant (the restaurant was currently undergoing renovations when we were staying at this resort, but the kitchen was still open and taking orders). They also have a little gift shop/market in their lobby where you can buy souvenirs, wine, snacks etc. which perfect and super convenient. Next time I'm visiting Sedona I'm definitely coming back to this resort! read more

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The location and views are amazing. Full disclosure I messed up on the date of my reservation and the young woman at the front desk was rude and made us feel. Even though they were not full she claimed not to know and had to "check." The rooms were tired with worn carpeting, insufficient lighting, ancient coffee makers, and a smokey fireplace. The views are amazing and the setting next to Oak Creek is spectacular. Had a great meal at the restaurant. Overall a mixed bag. read more

This is our first night here and so far, everything has been amazing! The only complains that I have about this place is the hot tub doesn't get any hotter than 95 degrees Fahrenheit. My husband and I suffer from bad backs, so we were really looking forward to some relaxation and the upstairs bedrooms ac did not work. Maintenance was able to fix the ac upstairs but unfortunately when we switch the air on, it sounds like I dinosaur lives up there, our 13 year old got startled and yelled at us to "turn it off!" (Hahaha) It startled me too. We put our two girls to sleep up there with two double beds which could have perfect minus the ac but thank God it got cooler at night. We were willing to pay for the amenities so those two experience were disappointing. Staff has been friendly and pleasant, we were greeted with a breakfast basket. We chose to stay in the two bedroom villa with a hot tub facing the creek. It looks and sounds like tranquility, my family and I wanted to get away from the stress of Vegas and especially because we've been home for the longest. We enjoyed the fireplace, our villa came with one in the living room and one in the Master bedroom. Before coming here, I read they had a full Kitchen which included everything we needed, so we brought food to make and eat. My husband lit a fire place for the first time and we made s'mores. And last but not the least, our beautiful villa came with two balconies. My family and I went to the upper balcony where the second room is located and enjoyed gazing at the stars last night! It was impeccable, it brought back child hood memories living in Hawaii, it felt like we were on a planetarium! Both of our girls, especially our 5 year old enjoyed every minute of it, she also seen her very first shooting star! Living in the city for 20+ something years, we don't get this majestic view. I love that this Resort is deep in the woods with both forest and creek views and the fact that it only has 86 villas. I also really wanted to try their restaurant but because of the closure, we weren't able to try it, not even to go or room service but it's understandable. We drove around at the end of the day and found a small inviting town where people were eating! We can't wait to explore. read more

Junipine Resort - Resorts Near Me - Sedona, Arizona

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We were in desperate need of a quick getaway from Tucson and life's stress. We actually booked over the phone at midnight on Friday night (my husband likes to try to negotiate rates....it works) and left Saturday morning. Once we got through the touristy part of Sedona and on the road up Oak Creek, we easily found our destination. I fell for the quaint resort immediately! Check in was easy and the front desk personnel MORE than helpful. They just really were interested in us having a wonderful experience. Our cottage was gorgeous and spacious. We never had a single issue or problem with anything in the place. Really enjoyed the fireplace in both the living room and bedroom but the best was the hot tub on our patio. Completely unobstructed views of the gorgeous rocks/mountains with snow on them. Even had snow on our patio! Purchased some items in the little store in the lobby (breakfast stuff,wine & a few snacks) and the process was so easy! Just add it to my room :) We also called for more firewood and it was delivered within an extremely short amount of time. The restaurant on property is top notch as well.....but that's another review! I will definitely be back! read more

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Our jacuzzi room had the most perfect view and sounds from the creek. Really good price for the amount of amenities provided (full service kitchen, bathroom, living room, patio etc.), but I know the summers tend to be cheaper. There is some dated parts of the house of course but that's to be expected for the woodsy area. read more

Junipine Resort - view from jacuzzi - Resorts Near Me - Sedona, Arizona

Fancy! Romantic! Relaxing! Great place to stay in Sedona. It was so beautiful and comfortable to stay. I felt like a Queen here. Definitely want to come back. Loved the hot tub and it was nice to watch nature outside my window. read more

Junipine Resort - Patio views. - Resorts Near Me - Sedona, Arizona

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The Villa was lovely inside. I reserved a creek view. Unfortunately this was an inaccurate website description. I was given Villa number 8. It does face the creek but you can't see it. All you see is the parking lot. I did mention this to the receptionist but she did nothing but say I will tell the GM. I was disappointed because the view for me is everything. Make sure to call ahead and ask these two questions. Is the restaurant open during my stay. Is this an actual creek view? read more

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Love the location and views, but the rooms need updating. I wish you knew what you were paying for before you get there. I've stayed 3 times in 3 different rooms and liked one which was read more

We checked in for 4 nights recently in August 2023 and after the first night we made a list of items that need attention. ( Cobwebs inside and outside, ceiling fan noise, filthy dirty windowsill near the bathroom window, broken front screen door, smelly main carpet in the living room, no deep cleaning had taken place and a patio table the was not level. After reporting this directly to the office Tuesday morning we NEVER had an employee of the resort address the issues. We are not recommending the resort to any family or friends as service was non nonexistent. David read more

Since each lodging has a private owner, these comments are for #32 which is a 2 bedroom unit (one is a loft). Overall decor was nice, I think the unit has been remodeled in the last 10 years so new tile and tasteful decor. The hot tub worked fine (some commenters of other units mentioned only getting up to 95 which was not the case, although the cover was a little dilapidated and the assist to remove cover was no longer attached. Downside of this unit is that it is right next to the parking area and unfortunately the landscapers were blowing leaves and debris around for 3 hours starting around 8 AM the day we were leaving, not surprising the car was caked with dust and the allergies really kicked up. Note as well, while they have some outdoor grills available due to dry conditions in the forest, they were all off limits. read more

The two stars are for the creek I don't know what I was expecting but I could not stay there again. We booked 2 nights and left at 4am after the first night. The bed made so much noise. The place had an odor that no amount of spray or fresh air could mask . There are pictures of someone's family. I thought this was a resort not an air b and b. I'm so very disappointed read more

Junipine Resort is a beautiful place to stay in Sedona , AZ , highly recommended , nice Bar and Restaurant too read more

Junipine Resort - Beautiful Resort by a beautiful river - Resorts Near Me - Sedona, Arizona

Beautiful resort with great amenities. The sound of the creek is so relaxing and the cabin is cozy. Beds were comfortable and everything was clean. Access to kitchen with appliances, and dishes so you don't have to bring your own. The view from the balcony was gorgeous as the trees butt up to the resort so plenty of shade while you sit outside. Only complaint was the amount of spider webs on the patio furniture. Asked for maintenance to swing by to get them off and they did. But some of the webs came back in the morning. I would highly recommend Junipine Resort. First time taking my mom here for her birthday and she loved it. read more

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OUTSTANDING place the whole family enjoyed our recent stay here ‼ Very close slide rock and not too far from uptown Sedona shops. read more

Junipine Resort - Slide Rock - Resorts Near Me - Sedona, Arizona

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Booked this a year in advance and got it for a steal. Cute 1 bedroom with king bed - #43, creek side. Large porch that was so peaceful. The cactus stained glass door was amazing. All kitchen items we needed were there. I cannot wait to come back and stay. Hoping they get a better lounging couch to enjoy the fire. read more

Junipine Resort - Master bedroom with king bed, fireplace and porch access. - Resorts Near Me - Sedona, Arizona

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My husband and I spent our 1st wedding anniversary and most of our experience was magical! Check in was a breeze and we loved how they had snacks and drinks in the lobby! The restaurant on-site was great - we ate there a handful of times and every time the food was fantastic! We were blown away by how big the room was when we first walked in! #24 - beautiful view facing west and you can hear the creek from the patio. We walked around the cabin and noticed there was a set of stairs with two locked doors at the top. Thought that was very odd but didn't ask about it. We thought the shower was pretty cool at first but it's a HORRIBLE design! It's not an enclosed shower so water gets everywhere outside of the shower with minimal towels provided to clean up. The bed was our biggest letdown. The mattress was super springy and the pillows were dreadful! We stayed 3 nights and after the first morning, we woke up so stiff and not looking forward to the next nights sleep We loved the overall vibe and environment and would love to go back...but not in that room! read more

My husband is in love with this place. We stayed for 4 days. I mean the views!!! The forest!!! The red rocks!!! The creek!!! We had our own "house" which comes with a fully stocked kitchen in terms of plates, utensils, pots, pans, etc. Had a living room with a sleeper sofa and a main bedroom with a dressing room and bathroom, and a real wood burning fireplace stocked with firewood. The facilities are dated for sure, and the bed/sleeper couch was not comfortable in any way. Springy, squeaky and lumpy. That's the only reason for the 4 stars. Everything else was awesome. Will be back for sure, but request a house with better sleeping accommodations. My aching back! Also, hit up the Whole Foods on the way into town to stock the fridge with your essentials and cook meals in the house. Eat on the deck, listen to the roar of the creek and soak it all in. read more

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Bitter sweet experience at junipine resort My wife and i stayed at junipine resort for the second time The resort is beautiful and rustic as you might expect by being in sedona they have a mile long trail that is actually really beautiful We ate at the resorts restaurant it was a really good experience my wife got the chicken and i got the steak it was delicious But!!! The room was extremely dirty!!! It was room 36 I know we are in Sedona and yes there will be dust and insects thats to be expected but when you walk into a room that seems like it has been used but never cleaned thats what my wife and i walked into the mirrors were smeared the coffee table had finger prints There was two dirty towels inside the closet The room tv screen was also extremely dirty The fan was dirty the curtain rod was filthy the blinds were mess I called the lobby to try to get someone to to come clean the room or to be moved to another room the receptionist told me that house keeping had gone home but would have a housekeeper go the next day and that they had no other room to give us Next day came BUT NO ONE SHOWED UP!! We stayed for two nights, the trails are amazing but the resort experience was not so great it was a pricey stay to stay in a dirty room I did mention this to the receptionist again and she did apologize but nothing else Take a look at the pictures read more

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The resort is beautiful with a nearby creek. Large unit for a family size. However, the unit number 14 we were in had flaws. The air condition wasn't blowing cool air so the room was very warm during the day. The bathroom sink wasn't draining. The DVD player on the loft was busted. One of the loft bed had a nasty large stain on the sheets that clearly wasn't changed. We had linen wrapping left on top of the dresser which was someone else's trash. The furnitures were very dusty. read more

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This is the second time I stay here. I have read the other reviews about the rooms not being clean, etc. It's true in a sense but the whole experience was wonderful. Those details didn't matter to us. Our time there was fantastic as we only needed a place to sleep and eat after all the adventures we had. It was very spacious and had everything we needed. Our kids made core memories there! Sedona is such a beautiful place. I loved being on a mountain in between pine trees and a creek. I recommend! read more

We needed a short vacation and didn't want to go too far, but wanted something a little cooler. Note: The drive from the Valley is easier if you go back on a Monday. Traffic and tourists are heavy in Sedona on the weekends, just expect that. Slide Rock was packed (we just drove by...did not go in). However, our 2 bedroom unit at Junipine was exactly what we needed! An easy drive to town, creek access, nestled in the canyon, and was actually a little chilly in the evening at the end of June. It was clean, the staff was friendly and helpful, it had a full kitchen, and plenty of beds for our family of 5. We are looking forward to another stay! read more

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Beautiful resort, great for a romantic getaway, full apartment style condo, full kitchen , separate bedroom, bed was very comfy and there's a fireplace in the living room that we were able to use in April. A large deck which had a view of the forest and the mountain; it was beautiful at night when we stepped out and saw so many stars in the darkness. Kelsey at the front desk was super sweet and helpful, can't say enough. It's secluded and not far from town but the road there is a winding mountain road, a little scary for me driving at night. There's a hiking trail right behind the resort and another down the road read more

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My husband and I stayed here in #49 for a week to celebrate our 50th anniversary. At first glance the cabin was ok and appeared to be clean but after closer inspection saw many flaws and dirt. The kitchen had 3 different coffee makers that were in different stages of disrepair! There were several mismatched pots and pans that were better fit for outdoor camping. The dishwasher was full when we arrived and the oven was a filthy mess. Sliding door off the living room could use some maintenance such as a ripped screen and both doors wouldn't slide open/close. The living room rug was dirty and stained and the furniture looked to be garage sale/Goodwill quality at best. All the window screens were torn/broken and pulled out of the frames. There was no dish towels in the kitchen, only one pot holder, one teaspoon and one tablespoon. Everything in the kitchen drawers looked to be leftover crap from several other places. The bathroom was really nice with double sinks and a nice walk in shower however the exhaust fan did not work. There are many switches all around the cabin that did not work for anything. There were two phones but neither worked! The double sided fireplace had a door on each side that wouldn't stay closed so it was useless! I wouldn't consider this a "resort." Could use an umbrella for the patio and some cushions for the outdated chairs. The bed was really comfortable but the bed side table was so wobbly it looked like it would fall over. Don't book through a 3rd party web site (book directly) because I was told (in a round about way) that certain villas are kept for 3rd party bookings and are not as nice as others! For the money I payed to stay here I expected a really nice place not low income housing! WON'T STAY AGAIN! read more

The rooms are nice but a little dated. Fireplaces, balconies, kitchen. I would definitely stay here again. The restaurant is a different story. My wife and I shared the Chala Shrimp Bruschetta and White Pasta with Scallops. Bruschetta bread was teeth breaking hard. Pasta was bland although the scallops on it were good. I tried the caramel apple croissant for dessert. I literally could not cut the croissant with a knife. I eat out very often. I don't think I've sent something back in 25 years. I may not eat it, but I do pay for it and I don't send it back. This dessert was so bad I sent it back and had them take it off the bill. Rooms are 4 stars. Restaurant is 1 star. read more