Amazing communication with me as a customer and very good at what they do. This shop also has great…read moreprices for their hourly labor.

Came from out of town needed some assistance , guy from shop was ready willing to help.. nice shop…read more, nice guy

I needed new tires on my scooter and didn't really know who offered that service. I called a…read morespecialty scooter shop who told me they could "probably do it but most times they end up taking the scooters to Donelson's for tire balancing". So I cut out the middle person and called Donelson's directly. They let me know they had been crazy busy but would order my tires and once they were in I could drop the scooter off and they would "work it in" to get the tires done. This may seem odd but some other places I called wanted me to drop my scooter off that day and let it sit til they could get to it - could be 4-6 weeks they said. Donelson told me it's prob be a week or so once the tires were in. They ordered the tires, called me and let me know. I dropped the scooter off and they had the replacement done in about 2 days. There was a snafu with the wrong tires being ordered and them needing to put a different set on (my fault as I provided the tire size). Even with that taking place it still only took them 2 days. I had paid in advance for the tires and we had to rework the bill due to the tire swapout, but even that was handled with grace and I paid the difference. They also performed an inspection for me while they had my scooter. Overall nice experience - especially compared to the run around I got from some other places when calling around. Reason I took off 1 star is noone there knows anything outside of their specific dept. So on 1 call they transferred me multiple times - from parts to inquire about the tires, then to service to find out how much service cost, then back to parts because I asked another tire related question, then back to service to talk about the inspection. It'd be nice if they were aware enough of each area to speak to it.

I have a Triumph Bobber Black and anytime I need work done Brian always does a great job! One…read moreoccasion, I purchased the wrong crash bars for my bike although the mfg said they would work...Brian did his best to figure it out even taking pics so that I could email the mfg of the crash bars for proof they don't work with my bike. Because of that I was able to get a refund. Even though he couldn't put them on I appreciated his care and patience in the situation. I will continue to patronize Donelson Cycles for my bike needs! Highly recommend for repairs and products!

Went in for a tune up and a wierd noise, with acceleration. They were very knowledgeable of the…read moreissue and the bike seems vto drive a bit faster. The service was done sooner than expected too.

I wanted to support a local, family-owned business, but unfortunately my experience was very…read moredisappointing. I brought my brand-new NIU KQi 200F to Tony after hitting a pothole that damaged the rear tire. I paid $125 for the repair, with no mention of diagnostic costs etc., just labor and the wheel. The replacement tire that was installed by SCS turned out to be warped, forcing me to make another trip back because the scooter was unsafe to ride. Tony acknowledged the tire was defective and replaced it. After that second repair, my scooter displayed Error 12 for the first time while at the shop. They called me to come in and check it out, and basically, they caused the error code when replacing the warped tire they gave me initially. They then told me they could fix it but it would cost me another $100 (discounted from $150 apparently) and another 3+ days of me not having my scooter (it had been at the shop now for 6 out of 7 days). I said I'd like to just get my scooter back and a full refund, even telling them to take the new tire that they placed on it back as a gesture of good will. While they were trying to determine what was wrong with my scooter, they were also suggesting possibly purchasing another scooter from the shop. From my perspective, that was frustrating to hear while I was standing there with a new scooter that still wasn't working and whose problem remained unresolved. When I asked for a refund, Abby and Tony offered only $40 back out of the $125 I paid, explaining that they were keeping the rest for labor and diagnostics. They also ended up keeping the new tire that they had put on and still didn't budge. I understand that labor has value, but I don't believe customers should bear nearly the full cost when the original repair included a defective replacement tire that required another visit and the scooter ultimately left with unresolved issues. I wasn't looking for anything unreasonable. I simply wanted a fair resolution. I left feeling that customer service and accountability fell VERY short. I'm now out $80 with a scooter that doesn't work and has 2 problems instead of just 1. I feel like I got scammed.

Just ordered a Ducati Formula 73 from Moto Europa and couldn't be happier. Denis made the whole…read moreprocess smooth, straightforward, and actually enjoyable. No pressure, just great service and clear communication. If you're looking for a Ducati, ask for Denis. Top-notch experience.

I'm not a two wheeler, but I was next door in the Moto Museum…read morehttps://www.yelp.com/biz/the-moto-museum-saint-louis?hrid=A27UaJqyrlx-ue8xWgvmpA and popped over here. Lots of inventory for sale here including Vespa scooters and Ducati motorcycles. Some of it marked "sold" and much of it still available. I had no idea that scooters went for just a couple thousand dollars and some really nice motorcycles for under ten thousand. Interesting! Walls of accessories for sale including helmets, jackets, gloves and all sorts of protective equipment for the safe rider. Logo tshirts such as well. I'm now sorely tempted to add a hitch mount on the back of my RV for a Vespa scooter. [Review 14444 overall, 1770 of 2020, number 78 in Missouri.]

Drove 2 hours just to be told I couldn't pay for a transmission cause the registers close at 430…read more They told me twice on the phone that they dont close til 5. Also told me on the phone that I couldn't pay on the phone and they needed a day or 2 to pull the tranny after I paid for it. So drove 2 hours to pay and was shafted by these idiots. Will not be doing business with them

I needed a new rim for my car. I called and they were so helpful and found a replacement. My plan…read morewas to pick up the rim and take it to an auto body shop to get it put on my tire and then onto my car. While I was at liberty, they offered to do all of that as well. Also, they wound up repairing the tire because it had a nail in it! They noticed that my battery was not screwed in tightly and, sometimes it would keep my car from starting. I thought I was going to have to get a new battery but they let me know that it just wasn't screwed in tight. So they also offered to do that. I'm so grateful that I didn't have to spend an arm and a leg. I will recommend these guys to whoever I can and return if I ever have any future problems. This is one of the best parts about giving your dollars to locally owned businesses....because they actually care! Thanks guys!!

Had work done here a few years ago they must of used hold parts it didn't do a very good job of…read morejimmy rigging. It damaged my wheels after just 6000 miles had to get everything they had done redone after a few years. It should of lasted a lot longer. Don't go there for work

Great quality used parts at a very reasonable price. The staff is very knowledgeable, courteous and…read morethey always provide quick delivery. We use Midwest as a source when dealer parts are unavailable or too expensive to justify the purchase.

I've been to the shop twice. They have helped me with 3 bikes. Did nice work for me…read more I called today to get help with another bike. There was static on the line. The owner (he clearly identified himself as such) assumed it was my phone. I got an F bomb from him and saying I was bothering him. He was really annoyed. I don't know who got him upset, but he took it out on me today. I'm bringing my business somewhere else. Too bad, I thought he was a nice guy doing good work.

Rudy did some work on a motorcycle for me.And it came back running perfect. His mechanical…read moreexpertise includes cars and boats. Not only does he repair motorcycles, he also rides them and races them professionally. His business is family owned and operated. I will definitely be taking all of my motorized needs to his shop in the future.

I was sold a faulty transmission I will never go to these ppl again in life. I bought this back in…read moreDecember but it was sitting because I needed a mechanic to work on installing it. this transmission came with a 10 day warranty so it's wayyyyyy too late to take it back. But I paid $750 just to throw it away.

Great deals on great parts. I have used them for probably 20 years and they never disappoint. Clean…read moreenvironment and they make it easy to do business with.