LONG ONE!!!! But had to share. I experienced an extremely dissatisfying situation at the place of business. I called to reserve 3 sacks of live crawfish for March 4, 2019 (non holiday) estimated to cost about $400. I was asked to pay a $60 deposit and I was fine with that. After paying the deposit, the gentleman gave me a yellow receipt that detailed what I had reserved and the amount of my deposit. On the morning of March 4, 2019, I called the location to ask if I could pay my balance over the phone because my husband was picking the order up, but I had forgotten to give him the debit card. After asking if I could pay over the phone, the worker told me that they were not able to take payments over the phone. So I informed him that I would not be able to pick my order up because I would not be off of work in time. I then asked him if I could use my deposit towards crawfish on a later date since they couldn't take my payment over the phone. He told me that he didn't see why that would be a problem and advised I called after the Mardi Gras holiday to do so. So I did just that. On Sunday, March 10, 2019 I went to the location with my receipt in hand to inquire about using my $60 deposit towards a new order. When I was greeted by the gentleman (same one who took my order and deposit), I introduced myself very calmly and polite and proposed my question. I asked him if it was possible for me to use my deposit towards crawfish. At that moment, he responded with such aggravation, carelessness, disrespect and hostility. With an elevated tone, he told me that hid rule was "no refunds on holiday reserves". He clearly wasn't listening to anything I was saying because I did not want a refund. That is not what I asked for. He was so rude to me, he barely gave me an opportunity to finish my sentences. He kept repeating that his rule is not refunds and that I was an inconvenience to him because he waited hours on Mardi Gras day for people to pick up their orders and many people did not show up. He made a comment to me that upset me even more. He said, "You should have just came and got your crawfish". I proceeded to inform him that not only did I NOT reserve for a holiday, I called and told them that I could not make it. So his rule "no refunds on holiday reserves" DID NOT apply to me. He said that he didn't know which worker I talked to when I called to let them know I could not make it. I recommended he maybe check the schedule to see who was working that day so that we could pin point who offered the wrong information to me. He actually told me that he wasn't going to do that because it didn't matter. He said that nothing I asked mattered because it wasn't his rule. I handed him my receipt to show him that the date HE wrote on my ticket was NOT a holiday. He snatched it out of my hand, read it, and then mentioned that he doesn't even have a copy of that receipt anymore. FYI, this was a carbon copy so the original had to be somewhere on file, he just refused to retrieve it. I explained to him that I understood his rules, but wanted him to know that his "rule" is nowhere listed on the receipt or in the facility and that his employee evidently didn't know his rule either. As I was speaking, he turned his back to me and walked away. I verbalized out loud that as a customer, he made me feel unimportant and like my concerns did not matter as he stated several of times during his pampage. Icing on the cake....... The female worker did not like that I was speaking the truth I assume. She asked me to leave before she called the police on me!!!!!!! WOW!!! The entire time I was there, not one time did I raise my voice or speak to anyone in a dis-respectable manner. I was just a customer with a question. There were other customers that made comments to me while I was getting into my car. They validated that this was wrong and that the actions of these workers were unnecessary. I was insulted and offended by the way they handled this situation and I will never spend another dime there. I will make it a priority to share my experience with as many people as I can. read more