Just tire is awesome because I had a problem with my tire and I just pulled in and tell them the problem.. They checked it out on spot.. People need to go just tires. I recommend it read more

TERRIBLE, STAY AWAY! I got there with my wife's tire that was slowly leaking air I pulled it off the truck and just brought in the rim and tire. I was greeted by someone that wrote me up, showed me the projected cost and told me it would be 15 minutes. There were only 2 customers there and one was leaving. I said fine, left it there and went across the street do do some shopping at the grocery store. I got back 40 minutes later expecting to be ready only to find my tire sitting on the floor in the middle of the shop with no one around it! I ask and the guy that wrote me up, he stuttered a little and just said "we are swamped" REALLY??!! There is one person there!! HOWEVER there was a delivery truck dropping off tires! there were 3 employees doing that instead of helping the customers waiting! I asked for my tire back almost one full hour later and left. Terrible customer service, There are WAY too many tire places in just a few mile radius to treat customers like that. NO TIME CONSIDERATION AT ALL! read more

Incompetent and unprofessional. After paying $ 100 for balancing and convergence, the car was still crooked and so 'I had to go' cause they told me that they had to change a screw ..... I'll be back after a couple of hours and look for a 'now .. I pay $ 105 more ... and guess what? my car was worse than before! Thieves and incompetent! I lost time and money, since I had to leave my living room more 'one-time' cause people are incompetent and hungry for money! I went back and, after telling him what 'I thought of them, and threatened to call the police, I did refund all. The manager deserves my contempt and I say no more ...... Gaetano. read more

Being in a hurry before a trip, I wanted to do a quick oil change without going to my regular mechanic: Perfect Auto in Cary (out of the way, and a bit slow). After browsing online for oil change coupons in the area, "Just Tires" was one of few places with advertised "premium change" discounts. Expecting "surcharges" unadvertised on the coupon, I called in and asked for TOTAL price. Their answer: $50 and possibly $6 if car has canister filter. Sounds good. Few hours later a non-argumentative family member takes the car for the change and spends there 3 hours! (over the phone they said no appointment would be needed). Total bill: $70. Quick receipt review: over the phone they neglected to include "disposal fee" and "labor" into the TOTAL price. I am not going to get worked up over $15 or so extra, but I will not be coming back. The next time I can't go to my mechanic, I'll try Merlin (Algonquin&Sandbloom) instead. read more

You've heard this one before. If I could give it 0 stars, I would. And this is no lie. Brought my wifes car here before a trip up to Lake Geneva. I got snagged because I saw a coupon for an oil change for 15.99. I usually do it myself, but I was pressed for time, and this is about what I would have paid for 4 quarts and a filter anyway, so why not right? Well I didn't read the fine print, and so I blame that on myself, but they don't include the price of oil on that coupon, so stupid me. They show me the cabin filter, I didn't want to replace it at their cost, and figured I'd do that myself next oil change or tire rotation. Get the keys, pick up the wife. As soon as she gets in the car, she opens the glove box, and notices everything is in disarray. The problem is, to access the cabin filter, you have to go through the glove box, and the glove box is pretty full , but organized. Of course, they threw everything back in willy nilly, and thats when Melanie notices her makeup case has been stained by someones greasy hands. I get kind of upset. Then she notices something she's never seen before and hands it to me. I recognize it as a tensioner clip for the glove box door, which explains why it fell open when she opened it. I get more upset. She closes the glovebox and there are greasy fingerprints all over the glove box and dash. I am livid. Back in Just Tires, I speak to a manager, who wants to see what I'm talking about. I ask if it is the shops policy to rifle through a full glovebox without first asking if the customer would like said glovebox to be rifled through? No answer. Second question, do the technicians normally leave their gloves on that they used to work on the car when they are touching the interior of the car? His answer is, "They're not supposed to." Third question , Do you know what this is? I found it in my glove box(showing him the tensioner). He has no clue. I tell him what it is and that I want it properly replaced as if someone gave a care. Him and 3 other guys hurry the car back into the bay to rectify everything. They replace the tensioner, and clean the dash. Brings the car back out and says sorry. I show him the oil stained makeup case and ask what I'm supposed to do with it? No answer. I'm of the opinion that if you screw something up, give a free anything for the next time they come. I was not offered this, and as such, will never give them my business ever again. read more

...to add to my previous review, after requesting and being granted a refund for the service that I paid for but didn't receive, the manager "Mike" leaves me a voicemail (with an attitude)asking that I call him to let him know when I'll be picking up the refund, and when I called him, he still had an attitude. It's a $25 refund to a customer who was not pleased with the lack-luster service that not adequately performed by YOUR employees, come on gentleman, get it together! I wouldn't recommend that anyone use this store, EVER! read more

Don't go here if you are in need of a decent turn around time on a simple oil change.. Not even if you make an appointment.. Expect up to a two hour wait with an appointment. read more

Fast service great prices every time I go in there! Always make me a sweet deal to buy tires from them I guess because I am very loyal customer they are always willing to go out of there way to make me , my family and friends the best pricing in the area !! read more

Just Tires in Carpentersville had the tires I needed at the best price and most importantly they had the tires in stock! They have the best road hazard warranty in the tire business! Plenty of stores today sell tires, Just Tires in Carpentersville does it the best! Thanks, Mike. (DTS w/17inch rims) read more

I used to like this place. But the guy I deal with is no longer there. I went in and spoke to Alex tonight, he was in a hurry and not very helpful but I got my tires and they drove home fine. I get home and my rims are all gouged up and scratched. I guess they were in a hurry. Very disappointed that they damaged my car. Won't be back. read more

I went to JT for an alignment. There are many tire places in the vicinity, however, I thought I'd give them a try. Their price was competitive and with a $10 off coupon for an alignment I decided to give them a try. I scheduled the appointment on-line with no problem. Their web-site indicated the service would take approximately 1 hr. I dropped off the car and returned after an hour. I was told they could not complete the alignment because the one tie rod was very tight and the equipment they use ran out of oxygen and they wouldn't be getting any oxygen til the following week. I was not happy, but he assured me that it was safe to drive and the alignment was free of charge because of the inconvenience. On the invoice it even stated "0" charge and the reason for it. I asked how long would it take when I return and he assured me it would not take long as the other 3 tires were completed. Three days later I called JT after 7 am and explained the situation. I asked if they got the oxygen and they said yes. I asked if I could stop by later in the afternoon and I was told yes, no problem. I again asked should I make an appointment and I was advised no. I arrived around 3:45 pm, brought in my invoice and was asked if I was in a rush. I explained that I was told that I could stop by any time and to complete my alignment would not take long. He advised me that there were two cars ahead of me and it would take approximately 45 minutes. I was not happy with that, however, I needed to get this done and this was the only day that I had in the week to accomplish this. Close to an hour waiting, I was approached by a technician who brought me my dirty air filter...and I'm thinking I just want a completed alignment done! So not only am I inconvenienced, but now I'm being hustled for an over-priced air filter replacement. Finally, I was called up, the car was finished. To my dismay, they charged me full price for the alignment. They didn't even acknowledge the coupon that I initially brought in. The technician did grant me a credit for the coupon. There were several people waiting behind me, so I did not attempt to make my point about the free of charge for my inconvenience. I thought I'll take it up via an email to their corporate office and to their store manager. So what should have been a One Hour service, ended up being 2 Hours at 2 different visits. I was very disappointed in JT. I wish Costco did alignments....I bought my tires there and their prices were reasonable and they had a great selection too. With Costco, I would have the piece of mind of their outstanding customer service and not have to be annoyed by getting hustled with other things wrong with my car such as the dirty air filter...with Costco, they would have just completed an alignment and I would have been in the store eating a cheap hot dog :) read more

Horrible customer service - not professional. I have a fleet vehicle & wanted 4 new tires but they complained there was too much paperwork involved. The place was empty - not another customer in there - yet they don't want to do paperwork. And were rude on top of it! read more