Discount Tire is my go-to for tires. They are efficient and quick. Their prices are comparable and their service is excellent. I got a flat yesterday, brought my car in immediately without an appointment. They were able to diagnose where the leak was and unfortunately it was in a spot that wasn't where they couldn't repair it. Since I got my set of tires from them and it fell under their warranty, they were able to prorate my new tire at almost half the cost. $140 out the door for a brand new Bridgestone Drive Guard Plus run flats. I'll continue to come back here for my tires . Pro tip: they can repair your flats for you for FREE even if you didn't buy your tires there! read more

Discount Tire - Tires Near Me - Carpentersville, Illinois

I have always been very happy with the service and work provided by Discount Tires, however the lack of respect for customers time is becoming an issue. This is now the second time I had a scheduled appointment early in the morning, but upon arrival every single bay was full and my vehicle didn't get into the garage for 45 minutes after my scheduled time. The entire process to rotate the tires was no more than 20 minutes however, the issue is I had a scheduled appointment. There was no apology, no explanation, just an expectation that I was to wait until they decided to get to it. I also noticed on the vehicle tracking app it stated they were done 10 minutes before I even received my vehicle. If you have paying customers that take the time to schedule an appointment please be considerate of our time. I am seriously considering a new location if this continues. read more

The service at the Carpentersville store has really declined! I've purchased tires there a few times and the last time I was there, even though I had an appointment, they took someone else first! I complained and the manager got me in pretty quickly but their system of waiting on customers definitely needs improvement. Yesterday, I went there to have the air in my tires checked. The bay door was closed and there was a car in front of me. I waited about 10 minutes and decided to call in case they were not offering the service. I was told they were but they were pulling cars in to check the air, i guess due to the cold. I waited another 5 minutes and nothing so I left. Don't know how long the other car was waiting but 15 minutes to check the air in tires is ridiculous! read more

The low tire light came on just as we were heading out on a road trip out of state. When I pulled into the lot I noticed an "air check" lane and pulled in. The employee took my information and explained what he was going to do. He chanced all 4 tires and verified a leak cased by a nail in the tire. I was not happy about the nail as the tires had 2164 miles on them. I then parked and went inside to arrange for service. Luckily they were able to patch the leak. We were back on the roar in less than an hour. All the employees I encountered were super nice and friendly. Thanks gang for your help. read more

I brought in a tire that had a leak due to having a small nail hole. They took it back for repair, then they come out and mention they cannot repair it because the nail went in at an angle. When I questioned them, they say the nail went in at an angle towards the shoulder of the tire, but I clearly see the nail is angled away from the shoulder, they then didn't say anything else except the tire needs to be replaced. I took the tire back and went to a different Discount Tire and asked for a second opinion. They confirmed the tire was 100% repairable. Stay far away from Josh and the Carpentersville store, they lie and are just out to make unnecessary sales, very sad. read more

The crew here at Disscount Tire in Carpentersville we're outstanding brought my car in for a rotate and balance and the crew jumped on there like a NASCAR pit crew always kept me informed properly inspected tires and had me out of there in under eight minutes. Great work guys. I always like coming here. read more

Stopped at this location late morning just before eleven was acknowledged that I was waiting for service as employees were all helping customers within five minutes it was my turn told Efrain I think I have a nail in my front driver side tire or something is wrong as I have to put air in it every day and the last time I had the correct pressure but by the time I finished my shift at work it lost ten pounds!! He immediately went out checking all tires and said tires are from 2016 and dry rotten (I had been told this before) anyway he I was told I could get two but they are special order to match the two that were on car then since I decided to do some thing today he showed me choices that would fit my rims and in stock I chose four tires and by 1:15 my vehicle was ready Great service and very prompt another guy Josh got me out of there who is great at service also Discount Tire is my go to place now read more

My previous visit was very professional, this time I came back and I was approached by Jordan. All I had requested was to take care of the tire rotation and balancing on the wheels. During the whole conversation he just kept on pushing and insisting to purchase new tires. I think this location needs retrained Jordan before other customers feel very uncomfortable and just walk out and go see the competitor. The sad part about this story was that my tires are still good according to the dealership but not to the service advisor. read more

Discount Tire - Tires Near Me - Carpentersville, Illinois

HeLLo . Juan Contreras and the other managers ( Scott and others ) have always been fair and accommodating. Very customer oriented! For example, back in the FaLL of 2020 I bought a set of tires and rims. The rim corrosion after on year was terrible! Scott and then Juan replaced them for a different set with no problems. I always buy the tire warranty and have used them with NO Problem four times. One time I needs a set of tires for an 18 year old truck. I didn't want to spend a lot. Scott chased me down in the parking lot and told me he had a set that was just returned and sold them to me for cost. I've been a customer since. I've bought over 15 sets of tires there over the past decade or so. My go-to tire shop, and I even have a COSTCO membership! Lol . JacK J. read more

Discount Tire - Great Place for Tires ! - Tires Near Me - Carpentersville, Illinois

Picked up a nail in my tire and when I noticed it I took it to the Hanover Park location and they put the spare on without charging me at all (wish I knew the guy name, he was awesome). My original tires were from NTB and the price they were charging to replace one tire was a bit much so I waited it out and came to Discount Tires in Algonquin on Randall rd. From the time I walked in the service was amazing. Adam assisted me without hesitation and recommended great options for me and explained why. There was no way I was walking out of here without giving them my business of changing my tires. Adam was great to speak with and he gave me other helpful home information that I greatly appreciated. If I'm spending money I rather give it to establishments that offer great service. Antonio and the other staff changed my tires in about 30min. I will definitely be going back to Discount Tires!! read more

Discount Tire - Getting 2 new tires - Tires Near Me - Carpentersville, Illinois

Had an appointment at 4:00pm, car was in by 4:10pm and I was HOME with my car by 5:00!!! (I was a tech for 8 years) - so i know tires can be knocked out in about 30minutes. Which this took about 30min. It's always nice when things are on time and the tech is working quick. Everything looks good, got a decent deal on some Hankooks. Was a good visit for me! Also, they didn't care that i had no mask on. The employees all did and all customers did, but i did not. I thank you all for respecting that and not harassing me over it. That says a lot and I will continue to support this location! read more

Young man who stands and air tires was Great! Very positive and pleasant. Best customer service on a snowy day. Totally appreciate it

I came into Discount because I had a nail in my front tire. They informed me that my tires were extremely worn and needed to be replaced. The store manager AL GUTTENBERG helped me out and I was able to get all 4 new tires that are SAFE for my children and I to drive on. I am EXTREMELY grateful for how helpful and compassionate the manager and other workers were. I will continue to come here and will refer others also. read more

Had to get my tires rotated so I scheduled an appointment online. Everyone I interacted with at this store were very friendly. The store itself is setup for socially distancing while you wait and was very clean. Stop reading this review and go. read more

I've had nothing but good experience(s) at this Discount Tire location. I am a long-time customer. In 2017 after online shopping for best price bought two full sets of tires for a Pilot and a Camry. Price was great. Both times I was a walk-in customer and was taken care of very fasssst. I've been in for follow-up tire rotations and sometimes the wait was been a bit slow but all in all I'd say the service here is outstanding. read more

Hello, Friday May 5th I called your store to get quotes on replacing all 4 tires on my wife's car. I spoke with Antonio and he was very helpful in regards to how much my tires will cost. I have 18 inch tires and I told Antonio my wife is a homemaker and only uses the car for errands( about 4000 miles) per year. I received a quote of $110 per tire and about $25 replacement( disposable) cost per tire. This was much less than a quote I received from Firestone and I told him I will go with Discount Tires. When I arrived Antonio came out to my car and entered my tire information in his hand held computer, I told him the tire valve sensor on my dashboard was always on and he said I will have them reset it and it should take car of the problem. He went inside and printed the cost to replace my tires. I already had a rough figure in my head based on my conversation with him earlier totaling about $600. He printed out the work order and it was about $980! I asked him what are all those additional cost for and then he showed me the invoice. I looked it over and the tire were about $180 each,charge of lifetime tire service, charge for tire replacement certificate. This was never discussed on the phone and on your website states as an option for additional cost. Antonio didn't ask me if I wanted those tires or additional services and was ready to charge my credit card without even explaining those additional cost. I was ready to leave and he then told me he could get me the $110 tires ,remove the lifetime tire service, and explaining that he couldn't remove the certificate fee. I then asked him about getting the 5% off if I open account with discount tire. His face expression and comment was.. now I will have to cancel and start all over. His customer service was terrible, he should have asked me about opening up an account. There were so many things that were unprofessional with his services. As a 1st time buyer at your establishment and my wife friend recommended going to you was not a good experience. Antonio removed the Lifetime service and I received the 5% discount.I approved the invoice and left the car there overnight and will pick it up the next day. The next day I came to pick up the car and spoke with Ian. I looked over the invoice and asked Ian, can I remove the tire certificate from my invoice, again explaining my wife doesn't drive very much and this won't benefit me. He said yes it can be removed. Now the total cost with the 5% discount was about what I originally thought it should be. I asked Ian if they reset the valve sensor, he said it wasn't stated on the work order. Again, another setback. I explain to Ian the terrible experience I had yesterday with Antonio and on top of that he didn't write down about the sensor. Ian told me he wanted to make this right for me and spoke to someone in the back and said give me about 15 minutes and we will take care of it and if the sensor is bad we will cover the cost for your inconvenience. I was extremely happy that Ian resolved all the issues but again very displeased with the customer service I received from Antonio. He was very misleading, I'm not sure if I will tell my friends to go there because of my experience and would hate to have them receive the same service. Thank you for reading this long review and hope you can coach Antonio. Sincerely, Dave R. read more

Excellent Service. I recently had a set of new tires put on my Cadillac. DJ and Braedon were excellent throughout the whole process. I was in and out of the store within an hour as promised. I highly recommend Discount Tire and will continue to use their location for all of my vehicles. Thanks again! read more

I believe they Could have done better The call was answered promptly and refund given in full promptly

First time doing business with Discount Tire of Carpentersville and I must say it won't be the last. The work area was clean as well as the lobby. Cold bottled water was available to customers However, bathrooms need a better up keeping!!! They ordered the tires that I wanted and were able to get them in the next day, gave me the BEST price for what I wanted and were helpful in giving me advice about which type of tires were good for my car. The guys working here were fantastic!!! They were courteous and prompt!!! I worked with Drew and Assistant Manager ***HIGHLY RECOMMEND this location!!! read more

See all

Bought my 4 tires here three years ago. The low tire pressure light was staying on. We filled tires and spare and still the light stayed on. Finally ( which I should of done earlier) - I took it to Discount Tire and was in and out within a half hour. Need tires - buy them here ! Thanks Carpentersville Discount Tire ! read more

I am extremely grateful for the group who serviced my 2019 Ford Fusion. I went in for a rotation and balance and they discovered all of my lug nuts were damaged and swollen. This is a known issue with ALL ford vehicles and I was well aware as it happen d on another vehicle I own. This could have easily resulted in a huge tow bill if this wasn't caught. The worst thing is if a customer was unaware of this issue the tech could have easily been blamed for this. A huge shout out to the team... you have earned a lifetime customer. read more

Called Karl and was helped with my tire needs. Fast and courteous and the price was far Would recommend it! read more

Came in because of an air leak in one of my tires. They were very helpful, informative, and friendly! After about an hour of waiting (walk-in, no appointment) they told me the repair was free of charge! Usually I'd expect to pay a fee of some sort, but I'm assuming since they only replaced a bolt and fixed the minor bend on my wheel, it was covered under their "free flat repair and rebalance" This review is the least i can do for the unexpectedly pleasant experience here! Shoutout to Scott and the rest of the staff @ Discount Tire! read more

The management team here are very professional and the employees are helpful, knowledgeable and pleasant. I've used this location for several years and never had a bad experience. Their recommendations for my vehicle maintenance have been spot on and have helped to keep my old car running in the best condition. read more

Always provides superior customer service. Free tire rotation and expert service! Discount Tires always stands behind their warranties and looks out for their customers best interests! read more

I have always done all of my discount tire business at the Elgin location and they have always given A+ service. I tried the Cville location today out of convenience, just to get my air checked. Never again. I will continue to make the trip to Elgin. No one said a thing to me. Elgin let's you know what's going on with your tires, says hello etc. Get it together Cville. read more

Had the pleasure of meeting an upstanding gentleman today that works here named Scott. My ex slashed a tire of mine and I let him know because I thought it was funny, we shared a funny moment and he ended up hooking it up with another tire that was lower on tread than the others on the house. Good people do still exist. Thanks again for your generosity Scott! read more

Discount Tire - Me and Scott - Tires Near Me - Carpentersville, Illinois

I recently decided that my Hummer needed a new set of tires. I had some local tire shops bid the job and even checked out the prices on TireRack.com and Discount Tire still had them all beat by several hundred dollars on a set of tires that cost well over $1,000. I dropped my vehicle off unannounced this morning and was told that although the tires were inordinately large and had to be special ordered, they would still have them in and installed the same day before the shop closed. I got a call later in the day advising me that the tires had just shown up and that they would have the installation done by the time I got to the shop. Little did they know I was right around the corner and made it there about half-way through the process, which was good because it gave me the opportunity to supervise the installation. Their shop is probably one of the most meticulous and orderly tire shops I have ever seen. No joke. The floors are spotless, the machines and tools orderly and clean, and the whole place exudes an aura of meticulous professionalism. I watched the tech as he changed out my tires and his work was perfect, leaving not so much as a single scratch on my rims (an enormous pet peeve of mine). Each lug nut was carefully hand tightened and then checked with a torque wrench to make sure it was 100% within spec. Rarely do I have a flawless experience with a business establishment, but this is one of those very rare occasions when every aspect of the business transaction was completely on the mark. Way to go guys! Doing business with Discount Tire in Carpentersville truly is as good as it gets. read more

I went to this location today have them check the tire pressure in my tires and when I pulled up I was just getting off the phone when one of the sales guys came up to my car to assist me. I was like, wow...that service I got was great and not to mention the overall service you get even in the store and the great work they've always did to my vehicles. Keep up the good work guys! read more

Discount Tire - Tires Near Me - Carpentersville, Illinois

I have been a customer of Discount Tire for about 30 years. This is my third time at this location and it will be my last. Not only did they rummage through my trunk and my glove box, and everything they touched now has grease on it. They didn't bother cleaning up after themselves at all and they never asked permission to go into my trunk for my glove box. The kid that was supposably rotating my tires was very rude and argumentative. They claim they gave me a tire rotation and they did not. I will be writing a letter to the Corporation because this is unacceptable. read more

Very friendly, knowledgeable and helpful professionals at this location. I'd work with Tony a couple of times and he is one of the best. I have purchased several sets of tires at this location and they have taken care of me each time. I'm glad I bought the extended warranty or hazard warranty whatever they call it, because I had several tires end up getting nails in them as well as other things and they were covered. If you're in the market for a new set of tires, check them out. read more

These guys were absolutely fantastic!! Jorge and Alejandro couldn't have been any more knowledgeable and helpful! Outstanding service and an unbeatable price!! read more

What's the point in making appointment! Dropped off car and was told it would only be an hour. Called an hour later and was told they haven't even looked at it yet! They told me they will take a look at it in couple hours! What a joke! Luckily I didn't have to go back to work! No point in making an appointment when you guys don't get around to it till you guys feel like it! Still currently waiting on a call to get my car back! First & only time! read more

These guys go above and beyond to help their customers. My entire family uses them now since I've had so many good experiences with them. Highly recommend them! read more

I've been a Discount Tire customer for the last 12-13 years and have visited various locations (Palatine, Mount Prospect, Lombard, and Lawrenceville, GA). The group of guys working at this location are the best crew that I've met so far. I had the joy of having to replace tires on my minivan and my compact car at the same time. These guys gave me prices that were absolutely unbeatable and they were a pleasure to deal with. I worked with Adrian, Jorge and Eddie and the experience could not have been more smooth. Their "yes we can" attitude and willingness to make the sale is what has made me a DT customer for life. Keep up the good work!! read more

Went in for a tire patch service. Great customer service -- will be back in the future.

This Fortune 500 company has millions of patrons and you know why? HONESTY, yup. They won't trick you into buying a new tire if it can be repaired. I once went to one shop and was estimated 300 to replace an " irreparable" and "severely damaged" tires according to Nissan. I said I'd think about it and started shopping in a place with affordable quality tires. When I got here they told Me my tire can be repaired and I didn't have to buy what honesty!! They repaired my tire for free! And guess what ? I used that tire for another 25k miles!! They earned my business and my families for life! Take notes NTB! read more

I admit the line was long and the place was busy BUT I noticed something very different from most places while I was waiting in line....when it is your turn they give you their undivided attention and spend all the time in the world with you!! I needed two new tires. I got them and after driving them home I decided I did not like the look of the tire at all. I called them to ask if I could trade them in and they said "Sure!". They even had their Asst. Mgr call me back to help me problem solve. I went back the following day and they gave me the greatest service. I went with the tires they suggested and I love them! I will never go anywhere else again. I don't care how long I have to wait! These guys are great! read more

I went there Today to get my tires done. I bought two new tires for my car I waited over 2 hours For it to be done. And then when I get in the car to drive away my tire pressure light is still on. You would think if it was still on they would've checked the pressure in the other tires since they had it back there for two hours. However one of the managers called me back after a pretty frustrating day with tires, and he offered to get the tire unneeded at a good price. I was impressed that he remembered how unhappy I was with my experience and reached out to me to fix it. read more

Don't go here unless you potentially want to die. I'm a nurse practitioner and do a lot of driving for work. So I needed safe tires. Had 4 new winter tires put on right around thanksgiving. When I got my car back I hear a loud noise coming from the front tires. Thought it was just road noise from the new tires. The noise kept getting louder and louder. I finally called my mechanic to describe the noise I was hearing and to see if I could bring my car in to get checked. He said it sounded like a loose wheel. When I brought my car in the drivers side tire was missing one lug nut and all the lug nuts could be unscrewed with your fingers. The passenger side tire ONLY HAD TWO LUG NUTS LEFT. I was horrified. How do you forget to tighten two wheels?!?!? I drive so much, and I also drive with my kids in the car all the time. God forbid the tire came off while I was driving with them in the car. My mechanic was very upset too. He came with me to talk to the manager at discount tire. Adam was who took my car in. He said they would remove all the wheels and check to make sure the studs were not stripped (newer car, so unlikely), and remount the tires. He told me that this never happens, and that the studs were not stripped. My husband was livid and called them as well. He spoke with Adam as well and told him he wanted two things- 1st for them to review their processes and discuss this with their staff so that this does not happen to anyone else. Second- I was going to need new tires in the spring, and he wanted to make sure we were taken care of and given some sort of discount. Adam said it was not a problem and that they had meeting every morning and he would discuss it with his staff. I still have ptsd from this and walk around my car to make sure all the lug nuts are on my wheels. Fast forward to spring when I went in and spoke with Juan to see what kind of discount they would offer me to retain me as a customer. He said they would give me 10% off. I was more upset, you almost kill me and the best you can do is 10%? To which he said " I don't understand why you want a discount, if something like this happened to me I would never want to do business with that place ever again", and "this never happens, and if it did and you had that many lug nuts missing there would be damage to the wheels and tires from the tire vibrating". I was sooo pissed- I was never told there could be damage because of this. Adam said everything was fine- but now I don't trust them since they kept this from me. I had my mechanic look at the wheels to see if there was any damage. I called corporate and was told I would get a call from the VP, but that never happened either. So- they care more about their bottom line and not making customers safe or retaining customers. My mechanic was upset with how I was treated because he refers his customers there too- he told me he will no longer do that. read more

See all