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    Justin Heller, MD

    2.3 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    The Waltzman Institute Plastic Surgery & Aesthetics

    The Waltzman Institute Plastic Surgery & Aesthetics

    4.7(159 reviews)
    4.1 mi
    $$
    Luxury
    Offers payment plans

    Honestly one of the best experiences I've had at an aesthetic practice. From the second I walked…read morein, the vibe felt good beautiful office, great energy, and everyone was genuinely kind and welcoming. I had injections with Carissa and was really impressed. I've been getting treatments for a long time, so I pay attention to technique, and she was so careful, thorough, and intentional with everything she did. She made me look so much more refreshed and balanced while still looking completely natural. I left feeling so beautiful and happy with the results. What I also love is that they offer so much in one place. I started my weight loss meds there too, and I'm already planning to come back for a surgery consult and a facial.

    I went to Waltzman Institute on August 20, 2025 for a consultation for brachioplasty and an…read moreassessment for skin tightening procedures on my abdomen and thighs. Prior to this consultation I submitted photos and had multiple phone conversations with the patient coordinator Abagail. Abagail spent a long time with me on the phone answering all of my questions and was very helpful. We spent a lot of time searching for the right date to schedule the surgery, considering how long I would need for rehab, when my husband would be available to drive me afterwards, arranging a dog sitter, scheduling my pre-op appointment and all of the details which must be arranged around the surgery date. We finally agreed on the date of Thursday, September 18, 2025. I told my husband the date. He arranged his schedule of work, travel and meetings to be available during that time, I scheduled the dog sitter, I went to my pre-op appointment, I got clearance from my cardiologist and I was all ready to go on Thursday, Sept. 18. Then I went in for my consultation with Dr. Waltzman who I liked very much. We decided I would be a good candidate for the brachioplasty. He explained the likely outcome and the details of the rehab. He was also kind enough to let me know that I am not a good candidate for skin tightening procedures at my age, due to the lack of enough collagen to get good results from skin tightening procedures. I was very happy to then go to Abagail's office to pay for the procedure and finalize the schedule. That was when Abagail casually informed me that the date she and I had so carefully chosen, the one I had spent so much time making arrangements for, with my husband and his work, my dog sitter, my cardiologist, and my primary care doctor- she informed that this date was no longer available. I was so shocked when Abagail very casually informed me that she had given that surgery date to someone else. I asked her why she had not let me know that the date I had so carefully arranged for was a tentative date. She said that her policy was to not give priority to anyone. My response was that she certainly gave priority to someone else for that date when she had already promised it to me. Abagail declined to apologize to me or to acknowledge that she should have told me the date was tentative. She declined to be accountable at all for putting me in such an inconvenient position. I felt that I had been betrayed, or misled or manipulated or disrespected by this person who refused to take any responsibility. I followed up by calling and speaking to who I was told was the office manager at that time, whose name I do not remember. We had a very helpful conversation where I explained to the manager my experience with Abagail and how inconvenienced I was by being given a surgery date that was so casually withdrawn with no acknowledgement at all that she should have made it clear to me this date was tentative. The manager listened politely and thanked me for the feedback. I thought that was the end of the issue until yesterday. Yesterday I tried calling the Waltzman Institute to schedule a consultation for injections in my lower face. However, Makayla, who I spoke to today, said she had never spoken to me before, and is now the office manager. Makayla very authoritatively informed me that The Waltzman Institute is refusing to have me as a client. So today I learned that the Waltzman Institute has chosen to ignore a potential client's attempts at providing, what some professionals would consider to be valuable feedback. I am disappointed at this response and at how this supposed professional patient coordinator at a reputable medical practice was able to act in such an unprofessional way, refuse to own up to what she did, and then convince other staff members to not listen to me or to consider my feedback. These types of experiences are the most valuable learning experiences for all us, except for those who refuse to hear or listen to feedback, or for those who can't acknowledge their own accountability for their own mistakes, as in his case, when a client calls them on their responsibility to inform the client of all pertinent information pertaining to the surgical date. Before this encounter with Abagail, I was impressed with Dr. Waltzman, and I felt that, to him, earning the trust of his patients is a very important part of his practice. It is ironic that his own patient coordinator, along with the current office manager, should go behind his back to erode that trust . When I spoke to Makayla today, she verbally included Dr. Waltzman himself as one of the decision-makers who voted to ban me from his practice. However, I think that Dr. Waltzman will be ashamed when he learns of this sabotage. I hope that Abagail will at some point grow a seed of how to acknowledge her mistakes and learn that listening to feedback can be personal growth material.

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    The Waltzman Institute Plastic Surgery & Aesthetics - Dr. Waltzman is a Board Certified Plastic Surgeon who specializes in breast enhancement and mommy makeovers.

    Dr. Waltzman is a Board Certified Plastic Surgeon who specializes in breast enhancement and mommy makeovers.

    The Waltzman Institute Plastic Surgery & Aesthetics
    The Waltzman Institute Plastic Surgery & Aesthetics - We now offer in office breast implant surveillance ultrasound. The FDA recommends that women with silicone breast implants have surveillance

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    We now offer in office breast implant surveillance ultrasound. The FDA recommends that women with silicone breast implants have surveillance

    W Dermatology Long Beach

    W Dermatology Long Beach

    4.3(3 reviews)
    2.4 mi
    $$

    Kelly Slater is amazing! Very caring staff and knowledgeable. Highly recommend this office.read more

    I saw Ms. Kelly, NP, in March for a comprehensive skin exam. She appeared to perform a thorough…read moreevaluation and advised that my next full‑body skin check could be scheduled in 1-2 years. Less than a month later, I noticed a suspicious lesion on the sole of my foot--an area I don't typically look at closely. My PCP agreed it looked atypical and recommended that I return to dermatology for further evaluation. I scheduled another appointment with Ms. Kelly in April. After examining the lesion, she told me it appeared to be an atypical acral nevus and recommended either a biopsy that day or a 3‑month follow‑up to monitor for changes. When I received the bill for the second visit, I was surprised and disappointed to find that I owed a balance. Given how soon the second appointment occurred and the nature of the lesion, I believe it was likely present--but overlooked--during the initial comprehensive exam. It was difficult to reconcile a 12-24 month follow‑up from the first visit with a 3 month follow‑up just weeks later. The likelihood that the lesion appeared, grew aggressively, and then stabilized within that brief window seems low to me. I expressed to the clinic that, under these circumstances, I felt the remaining balance should be waived. I spoke with both the billing specialist and the office manager, but they explained that the visit would be billed regardless. I ultimately paid the balance. While the staff and provider were polite and professional, my overall experience was not ideal. I was left with the feeling that the initial comprehensive exam may not have been as thorough as I expected. I fully believe providers should be compensated for their work and recognize that healthcare and insurance systems are complex, but I was not completely satisfied with the care I received at this clinic.

    Farbod Esmailian, MD FACS - Dr. Farbod Esmailian

    Farbod Esmailian, MD FACS

    4.6(120 reviews)
    4.5 mi

    I cannot recommend Dr. Farbod Esmailian highly enough! From my very first consultation through my…read moreentire breast augmentation journey, I felt informed, comfortable, and genuinely cared for. Dr. Esmailian has an exceptional bedside manner and took the time to thoroughly discuss my goals, body frame, and implant options. He carefully explained what would best complement my frame and helped me choose the perfect size and profile. I never felt rushed, and he made sure all of my questions were answered thoroughly. The communication from everyone in the Los Alamitos office was outstanding. Every staff member was professional, friendly, knowledgeable, and responsive throughout the entire process. The surgery center was spotless, and the surgical team was truly top-notch. They made me feel comfortable and confident from the moment I arrived. My recovery exceeded my expectations. I experienced no nausea and very little pain after surgery. Most importantly, my results are exactly what I wanted. Dr. Esmailian listened carefully to the photos and examples I showed him and delivered results that are beautiful, natural-looking, and perfectly suited to my body. I receive compliments all the time, and I couldn't be happier with how they turned out. Choosing Dr. Esmailian was one of the best decisions I've made. His expertise, attention to detail, and genuine care for his patients are evident in every step of the process. I highly recommend him to anyone considering breast augmentation.

    Dr. Esmailian and his team are truly the BEST! From my very first consolation to my last post op…read moreappointment they approached everything with close attention, care, love, and expertise. They truly care about their patients wellbeing and I wouldn't trust another doctor with my body the way I trusted this team. I had a bilateral breast revision/augmentation from a previous breast augmentation that went wrong. I could not be more grateful for finding Dr. Esmailian and I could not ask for better results. Not only did he restore my confidence and correct my prior breast aug but he gave me even better results than before. Truly a great investment.

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    Farbod Esmailian, MD FACS
    Farbod Esmailian, MD FACS
    Farbod Esmailian, MD FACS

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    Justin Heller, MD - cosmeticsurgeons - Updated September 2026

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