Dirty and soggy wet matress and other debris not removed!!! Someone moved out and left abandoned items strewn by the dumpster. Management company has been asked over 2 weeks to remove this junk. Still its not removed, Next call is to the city and or/county to report this dirty, wet mattress and other broken items stii there! Cars are distracted by this junk and can't see around the matress blocking the street!!! Apartment tenants are not happy!!!! Nor are the neighbors. All the dumpsters and trash cans are littered in the street with trash overflowing out of them, food items, broken furniture and other junk outside the cointainers just laying in the street. A dirty mess. 474 Sherman Ave. Venice, CA 90291 read more

Have lived at a Jv Management managed property for over a year now, I coincidentally ran across some of these reviews. are we talking about the same company, because anytime I had to reach out to their staff they were nothing but quick to help and very professional, never a rude word. Reading further I realize that these reviews are from years ago, and no recent reviews means people have nothing bad to say. I mean, lets face it--most of the reviewers in general are due to a bad experience. no one ever talks about their good experience, so here is one--renting from JV Management has by far beat my resident experience anywhere else and I will be asking to renew my lease next month.​ read more

The 5-star review below is obviously fake or paid by JV Management. I have the great misfortune of renting a unit under this group's "management." Like the others here mentioned... stay far away, they are unresponsive and won't make the necessary repairs to their units. Unfortunately, you likely won't search this until after you've already moved in and suffer from their management of your unit. read more

Rude to the tenants. James Engel the owner speaks to us as if his company is doing us a huge favor by providing necessary amenities in the apartments we pay rent for. When there is an emergency in the building, it is impossible to get ahold of anyone. Their "24 hour emergency number" is James Engel's cell phone. He does not answer it nor call you back. They also do not reply to emails or written letters. It seems from other peoples' experiences with JV Property management that the only true way to get ahold of them is through civil court. read more

I live at a property in west LA managed by JV property mgmt, they've been running it for about a year now in conjunction with the on-site manager. When ever I've had maintenance issues or needed anything, they were very quick to approve it and have someone take care of repairs very promptly. One time I did call and spoke to a woman who was very rude and unprofessional, but have recently learned that she is no longer with the company - hopefully living on a farm where no one has to talk to her. The new receptionist has been very attentive, professional, and friendly. Plus, they actually pick up the damn phone when you call, I didn't have to deal with some automated system or pray someone returns my call. Also, when I had to pay my rent late due to the pandemic, they didn't charge a late fee - they understand it's a hard time for everyone right now. I would live in a building managed by them again, and I think they been attentive and accommodating from my experience. read more

Cam was very attentive with the processing of our new lease. Great communication. Very affordable place near ktown. Looking forward to my move this weekend!! :) read more

I was yelled at by someone in their office and hung she up on me. I asked to speak to a manager. She asked me why I needed to speak to a manager. Once I gave her the reason for why I would need to speak to the manager she then told me no manager was available. Once I asked her a few more times she told me there was "a" manager in but not the one that I should be speaking to and then repeatedly told me that I could not speak with him before finally "transferring" me over. This business seems like they do not care about their tenants, and if you have an issue they will fight with you. DO NOT RENT FROM THEM. I REPEAT...DO NOT RENT FROM THEM. BAD MANNERS, CUSTOMER SERVICE, AND COMPLETELY UNPROFESSIONAL. read more

Just the absolute worst customer service. Luckily we didn't move in but even just dealing with their leasing office was terrible. They illegally voided our lease after signing it because we asked to pay our first months rent on the first instead of early like they wanted. They also made several mistakes when it came to how much we owed to move in. By the end it was $1500 more than we originally agreed on. We would take legal action but what's the point? We don't want to end up in a contract with a horrible company, so we just took it as a good thing and we got lucky. Basically you should avoid this place if you can. read more

JV Property Management saved me when I needed to within one week. Cam reached out to me and helped match me with the perfect studio. He was patient while showing me numerous properties and took my needs into account which lead to me finding my dream studio. Thank you Cam!!! read more

My worst experience in the US so far. I was looking for an apartment in Santa Monica and I had an appointment to see a 2 bedroom apartment with their manager, Eduardo Guzman. We discussed every question once we were there and I asked if I should apply for it and he said yes. Eduardo Guzman sent me a link with the name of L Chapin Enterprises LLC and asked me to complete the application there. Only after sending him 50 $ (through venmo) for the application fee (for 2 people), he called me the next day and informed me that I do not have much chance to get the apartment regarding my credit history but still asked if I can pay for 3 months prior to increase my chances or if I am interested in another apartment on the same building which is more expensive than the one I applied for (I refused). The next day he called and informed me that the apartment was given to another candidate and that though my credit history was good enough another candidate was the homeowner's choice. After requesting the results of our credit check he sent me a phone number where I could ask them to receive it. After talking to 5-6 people on the phone within 2 days, I was told that it would be sent within 2-3 weeks and I never received it (after almost 5 weeks). I tried to contact Eduardo to explain the situation and he only texted me that I could feel free to contact that number again. I do not exactly know how such things work here but I have a feeling that non of the people (Eduardo Guzman) and companies (L Chapin, Chapin Portfolio) I mentioned above are reliable and I would not recommend anybody to get in contact with them. It was just a chance for them to receive as much money as they were checking another candidate and then inform others that they were not chosen by the owner. I also do not know what kind of connection is between L Chapin and JV Property Management & Brokerage, Inc. but Guzman seems to be working for both. read more

I keep looking for positive things to draw out of my experience with JV Prop, but they really do fall short in every way. 1) It's difficult to get a hold of anyone. Be prepared to be on hold and having to explain yourself multiple times to multiple people. Communication is not their strong point. 2) They struggle with their organization & again, communication. Even when dealing with the main office, getting a straight answer is difficult. In my first attempt to give them notice that I was moving out, I was informed over the phone that my previous email was not acceptable (reasonable), so I printed out a hard copy and drove it down to the office. They ignored the forwarding address in the hard copy, certified letter & sent my security deposit to the address listed on the "invalid" letter. Again, a reasonable mistake with everything considered. But frustrating. 3) They sent me an itemized list of deductions for my security deposit that was completely incorrect. I sent an email to clarify the deductions, but they never responded. Spent 30 minutes being bounced around to different people who would then forward me onto someone else. Was then told that my security deposit would reflect the correct amount, which I trust will happen. We then verified the address that the check would be sent to over the phone. It was not sent to that address. 4) The unit itself was remodeled prior to me moving in. During the walk through (beige tile floors), the unit looked clean. It wasn't until I moved in that I realized the floors were caked with dirt and grime from the workers & that the unit itself was never cleaned prior to me moving in. Not a big deal in the grand scheme of things. However, they charged me a $75 cleaning fee upon moving out. Standard, but I also assume they charged the tenants prior to me for a cleaning fee & it was clearly not clean when I moved in. 5) The property manager (a good, genuine person) seemed to fill vacant apartments with his friends. It turns out his friends are loud and, as a result, the building was inordinately loud. It wasn't until I moved out that I realized the amount of noise I experienced at my old place (Westlake Area) was unusual & very unacceptable. The property manager was super helpful in this regard, but this is something only a culture shift in the organization can change. 6) On one particular occasion, I walked in on a plumber doing work under my sink. I was not notified about this &, I presume, given his nonchalant attitude, this was something that they had done many times. I honestly didn't really care too much about someone being in my apartment,but it reflects poorly on the organization as a whole. and it's illegal. But that's not a battle I'm willing to fight. I'd rather just choose to live in buildings that are better managed. JV prop is not one of those managers. read more

Cam has been nothing but professional, thorough, responsive and attentive throughout my apartment search and eventual move with JV Property Management. There was hardly ever any lag between an inquiry and his response, and he is in the business of getting things done. 5/5 stars, would highly recommend. read more

James Engel makes fake accounts to inflate his reviews on here and Google. The truth is, he does not do a good job managing the buildings he owns. Regarding 215 S. Rampart Blvd.: This company bought the building, fired the on-site manager without any notice, and hired gardeners to use gasoline leaf blowers to operate while inside the building. They almost never respond to emails. They never respond to phone calls. The manager James Engel responds "good luck :)" when you tell him you will report his violations to the Housing Dept. after he doesn't follow through on complaints. The washing machines and dryers do not work and tenants constantly lose money. James Engel refuses to refund the money even though the machines are clearly broken. Stay away from this management company. read more

Although I never got to see the property because I was accepted elsewhere, I did however speak with Cam from JV Management. He was quick to answer phone calls and was very polite. read more

Our entire building when down to chames as soon as this property management took over. We have tenants whom have been living in our building for over 20 years without any fuss and there was never any vacancy due to having the same tenants for years. As soon as JV took over about 75% of the tenants started dropping like flies due to the terrible customer service of this property management. Just to say that the building itself use to be in its tip top shape since the on site manager would clean it twice a week and took care of everything we all needed, now however the lights in the outdoor corridor never work, the pool is never cleaned the building itself just looks so run down it's sad. This property management not only ruined its tenants, but also the building itself. There are now apartments whom have been vacant for the past year or so when in the past, in a rare occasion in which an apartment would become vacant, the manager would immediately flip it and start showing it and get new tenants in within the month of it becoming vacant. Needless to say, if I could rate this 0 stars you better believe I would. read more

This is truly the most unprofessional and rude interactions I've ever had with an organization of any kind. The property manager became completely unresponsive and provided consistently false information about the property. When attempting to ask the owner of JV Management a question after I had been given completely incorrect information from one of the property managers, he interrupted and said "This is not a dialogue, it's a monologue." If you can at all avoid it DO NOT engage with any of the rental properties listed under JV Property Management. read more

Rude, Rude, Rude! Never get a straight answer unless they threaten with legal action on simple questions. Never explain procedures and rules thoroughly. Very vague with no leg to stand on. Only money grubbing company read more