I had a carpeting job that I purchased through Home Depot, who contracts JW for installation. This job was for a tenant. She loves the work they did. We had originally scheduled 2 days for this job, but they were able to finish it in one day. Fantastic! read more

JW Flooring is an excellent company!!! They called the day before and gave me a time window, and also called the day of delivery 40 minutes before arrival. The installers were courteous, efficient and skilled at their job. After the installation, they vacuumed the new carpet, replaced the furniture and took away the old materials. Smooth process! read more

Accolades and compliments to every one involved in the installation of our new floor. The quality of the flooring tiles are excellent and the Installer's work was excellent. We are very happy with the kitchen floor. Communications with office staff and management was good also, and that's a good sign to me that the JW is a good company to do business with. Bob Alligood read more

professional provided excellent work. They charged à fair price and completed the installation rapidly! read more

Oscar Escobar was great. He was patient, skillful and made sure we were happy with the carpet installation. I would totally recommend Oscar to anyone and use his services again. read more

carpet installation was great. good communication, polite and competent installer (Jesus Saucedo), very competitive pricing. highly recommend and would use again. read more

They are a subcontractor for Home Depot they were to install carpet an vinyl flooring they I staled the carpet but left the vinyl floor rolled up not installed they text me that they would be out on Saturday to install never showed up an have been told they will not be back to complete the job. they were paid for the Job read more

The company installed a carpet be bought at Home Depot. Very professional and on time on arrival. Would recommend them for any installation needs. read more

Overall,this was smooth. My only complaint: JW indicated, when I called corporate in San Diego 5 days before install, that they'd call me 1 business day before to coordinate for the carpet lay down. I did not get a call on Friday nor Saturday before so I called them and left a message. I didn't get any call back from that message. instead installers rolled up at 10 AM. This worked out pretty well but I was unable to schedule my work meetings around the installation time having no idea if/when they'd be there. A 4 hour window would have sufficed. This is a minor complaint and otherwise things went smashingly. I did not deduct any stars for the above issues on account the installers went above and beyond with furniture. I have a heavy Murphy bed that admittedly looked bit challenging. They took on the Herculean task and made this problem go away. End result: The carpet is plush and nice. The installation only took six hours for a 1000 square foot condominium. Folks, be sure to buy your installers lunch and do whatever you can to make them comfortable. This is a physically demanding job and they deserve that at least. The attached photos show several stages. You can see where they've laid down the first layer of sound absorbing material. The other photos show the carpet partially installed. Check out the L-shaped couch that they managed to fit into my kitchen. LOL read more

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We ordered carpet through Home Depot. I was nervous doing so, but we are moving soon and selling our house so while it needs new carpet I didn't want to spend a lot on it. The HD option was half the price of other places I checked for as nice of carpet, so we decided to take a chance. JW called two days after we placed our order w/HD. They explained that carpet was ordered and they'd call again to schedule the install once my carpet was at their warehouse which should be about a week. A week later they called, scheduled the install for 3days later. The guys showed up on time as scheduled, got right to work and did a great job! We have four large bedrooms, a long hallway and a small office. They pulled out the old carpet and pad and finished everything in one day. The carpet looks great and baseboards etc are still in great shape. We are very happy customers! read more

Absolutely unprofessional and atrocious. Had to call them daily for 6 days just for them to let me know that they could put me on the schedule a month out. Horrible company and everyone I talked too was extremely inept and lacked any professionalism read more

Great Job ! Jose an Edward we're polite, fast and very professional in their workmanship. Very pleased with them, JW Flooring and Patricia at the Soquel Home Depot. Thanks ! read more

JW Floor Covering - a hardwood floor in a home - Flooring Near Me - Castroville, California

This company came through Home Depot for our laminate install of all downstairs 700+ SQ feet. Once my landlord made the decision and we got all paid for JW was more than helpful. Carlos at the office has been awesome from the start. Jesus showed up yesterday within minutes of the first part of our window time. He's courteous, clean and so fast! He's finishing up my floors now, a whole day earlier than we thought!!! JW called me today to check how all was going and I complimented them and Jesus. Ask for him, you won't be sorry. read more

JW Floor Covering - Sugar House Maple laminate by Jesus, one day and already half is done! - Flooring Near Me - Castroville, California

UPDATED 01-05-2018 After a month of complaining to evryone I could - the store manager at Home Depot, the local JW Flooring rep, and the San Diego HQ for JW Flooring, I was finally able to pressure them into coming back to reinstall the trim. In fact, they went above and beyond for us. They really made sure that we were satisfied. I want to personally thank Mike Nunez, the store manager at Home Depot who is the one who actually got the ball rolling. Until he got involved, we were getting stonewalled. I'm going to take down the pictures that I posted of the awful work that was done originally, because I don't think it is fair to JW to have them posted after they fixed everything. read more

Very impressed with our carpet install! The installer arrived right on time, was extremely professional, courteous and efficient. Worked so hard almost straight through and did an excellent job. read more

Edward installed flooring in my 1700 square foot home. He was very professional and moved furniture without complaint. His work is meticulous. I recommend JW!! read more

So far not good. I could already tell where this is going, so as a warning don't go through Home Depot and use JW Flooring. 30 minutes before they are supposed to show up they call to cancel. What a joke!! Waiting for a call back from the "so called Branch Manager Joe". This will be the last time I use Home Depot or JW Flooring. So I received a call back and they rescheduled. They showed up the second time on the scheduled date and time and they did a good job. I wish they would have showed up and did the job originally. read more

We waited through months of bad weather to finally get our flooring installed. It turned out beautifully. The installer was professional, very knowledgeable, caring, and completed the job well ahead of schedule. Our future flooring needs will definitely be run through JW Flooring. read more

I had my floor replaced by Home Depot thru JW flooring. And I am very satisfied price-wise and result-wise. Except for the scheduling, everything was exceptional. Edward Juarez and his crew are hardworking and professional installers. Highly recommended especially if you are not in a hurry, worth the wait. read more

This company is making Home Depot look pretty bad. Right-hand does not know what the left hand is doing. I hope Home Depot has another alternative to this company. Home Depot also needs to get its act together. The carpeting may be a different story but if you need to install a wood or Pergo stay away from Home Depot and the JW company. Every person gives you different info and they do not explain it all in the beginning and you have to find out many last-minute requests before you are scheduled. You need to haunt JW to find out what kind of documents you need to sign. Finally, they answered my email and calls. Their order paper did not match with Home Depot's order. JW's guy took incorrect measurements or somebody messed up later. Lastminute, they requested a lead inspection, so I need to hire a company for the inspection before scheduling me for the installment. Later, I was told they would not touch the carpet to remove it, so I needed to find somebody else to do it. After talking to Home Depot's COS, they agreed to remove it but I still need to get rid of the old carpet. I also had to find somebody else to remove my bed, since they would not touch the bed. I had to pay $75 to JW/home Depot for each dresser to be moved from the room. After wasting over 2 months, I was finally scheduled. Nope, the fun continues. They called me on the day of the installment that they can not start today (since their guys are behind with the other jobs and one went to Mexico due to an emergency) but hopefully the next day. Of course, there is no guaranty! I also need to say, Russ, COS, from Home Depot has been pretty helpful but he did not have control over JW. I would stay away from JW. I will wait to see if they show up tomorrow or not! Of course, I need to schedule my own work and the bed company. JW will never get my business again, that is for sure. Good luck everybody. read more

I had a need for new stairway carpeting that goes from my garage up to the main level of my home. I went through my local box store and JW Flooring is the installer. Not only were they ably to meet my requirements, but it seems that they are exceeding them as well. Great job Victor! read more

Edward DeJesus from JW floor covering was absolutely brilliant. His knowledge and attention to detail was beyond great very friendly and efficient. Answered all my questions without hesitation and was very polite I will be recommending Edward to everyone. I'm extremely impressed with everyone involved. Defiantly deserves a 5 star rating for providing Excellent service. read more

Went through Home Depot and JW flooring did the installation. Joseph called and let us know what his arrival time would be. He showed up on time and was very professional. He did such a great job! I'm so happy with my new carpet. read more

Unreliable and incompetent, they do not communicate with each other, with Home Depot, or with customers.They have a sweet deal monopoly going with Home Depot, to install all carpet purchased from there. Home Depot should be ashamed to be dealing with this bunch of sloths. They are disorganized, understaffed, and waste your valuable time taking off work and waiting for them to show, only to have them cancel short notice.Their regional manager "Joe" could care less, as he still gets his salary and a steady flow of business from suckers who buy 100% down carpet at Home Depot and then get nothing from the Joes of their enterprise. First it is hard to get through to schedule an installation appointment, then they cancel last minute and make excuses why, then they sort of reschedule and cancel again, e.g., latest is saying they reorganized and moved their warehouse and could not find my carpet on time to put it in, then give vague representations that maybe they will be there, maybe not if I take yet a third day off!, too bad for you, carpetless customer! If I could give a negative star I would. read more

Hired them trough Home Depot. Worst and most stressful experience ever. First tried to make an apt over the phone on a Saturday. Waited on hole for 2.5 hours until we called back and realized they had closed at 3pm. We were on hold till 4:30pm, until we notified ourselves, and hung up. They came to install it (FINALLY) and when they showed up, they said they couldn't install it due to uneven floor, and the guy who measured the house prior was supposed to tell us. HE DIDN'T. So we hired Sunshine Flooring, in San Rafael, and to our surprise they could put the floor in no problem. Later to find out JW Flooring lied to us because they didn't have time to do our floors in the time period they promised. Home Depot and JW Flooring both have horrible customer service, and poor work ethic. read more

I started my project with Home Depot and JW is the only contractor they work with in carpet/flooring/tile installation. This review is for JW's customer service in scheduling appointment. 1. It seems that there's NO communication between Home Depot and JW regarding who should and how to inform their client on what documents need to be prepared, what will happen next, etc. 2. Upon your request of talking to the manager who is responsible for your case, they will refer you to three irrelevant people before the right person talk with you. 3. Eventually you can talk to THE MANAGER, and you will not feel like it is a communication. You will hear their policies again and again as if you are their employee. 4. On the day that you actually can make the appointment, you will be asked to get the material which you found not needed at all later during the installation. However, without purchasing that, JW refuses to schedule your installation. 5. Eventually it's your installation day! Guess what? HomeDepot did not deliver material to the site because JW informs WRONG installation dates to HomeDepot!! So people, be ready to hire yourself as a stressful project manager if you work with them. Good luck! read more

Not only was the guy who installed my carpet an hour late, but he sat on his phone talking the whole time so unprofessional I do not recommended this company at all! read more

I got one room carpeted so it want a big job. They sent 1 guy and he was awesome! He did the job in just over an hour and it turned out great. read more

The reinstall appointment was a disaster as well. The crew shows up late, tells us they cant finish by the weekend unless they install the carpet over the old carpet with a pad which I had ordered weeks ago, and they forgot to bring. The molding was installed improperly and started to separate from the wall two days after installation. And inspector came out and clearly indicated that is was a terrible job of placing the siding and said they needed to reorder the siding . The nightmare continues. Its been three months since we started the project. Everybody is polite and considerate, but the work is unorganized and rushed, and there is poor communication between the administrators and the installers. read more

I gave them 1 Star because I had to. Home Depot blew it over scheduling, JW Flooring for not coming through. They scheduled us two weeks ago to get the bathroom tiles installed and called to say so. They were supposed to call us prior to coming. No one called and in calling Home Depot, we got the run around to 5-6 different people until they called to say that they will be here the next day. The next day, no one came. Guess what? The weekend was two days away and they had to reschedule the following week. Tuesday, no one came even they called the day before. Calling the manager he said they couldn't get a hold of the guy. We had the fixtures removed a day before and they put my wife and I in a bind and they came out Thur. and tore out the floor, but there was water damage. We had a contractor the next day, Friday and it was done in 3 hours. The flooring guy knew this and told us he'll be here Monday. Weekend...no toilet, no water, we have a 1 bathroom home. Come Monday, no call and on calling back, the guy said he can't because I didn't call him (Even though he said he'd be here Monday) and he had other jobs to do and can't come until maybe Wed., if he can squeeze us in. I told him he was supposed to be here and just seemed like he didn't really care. Calling back HD, they said that they will get back to me from Management. My wife and I are going out of town Wed. night. (Non-refundable plane tickets) 2 hours later, still no call. I will never use Home Depot again. read more

JW Floors (Pedro & Federico) did our Floor Installation and did a great job, very talented team, we had some unforseen detail on our stairs and island, and that they did it without question and did an amazing job!! read more

I took a day off because I had an 8:00-10:00 appointment with JW Floor Covering (831-632-9655) for them to install bathroom tiles. At 10:15 in the morning, no one showed up. I called 831-632-9655 and finally spoke to their manager. He said he would try to find another crew to do the job on Saturday and would call me back in an hour. But the manager did not call me as he promised. . . . . . I called him at 2:30 and he said he could not find anyone to do the job, but he promised that before he stepped out of his office at 4:00, he would call to let me know his solution. At 4:00 o'clock, he did not call me. At 4:30 he finally called, without a decision (what a manager!), but a "Sorry, I can't find anyone". Inserting my appointment to Monday's queue? No, he would not. . . . . . To me, if there is a queue from A to Z, if mine is A but lost the position (due to JW Floor Covering manager's mismanagement), he, as a manager, should place me after C or D, but not after Z. What this company's crew did was simply "no show" but did not even bother calling to inform the customer of their cancellation. I took a day off ending up with nothing done. . . . . . Looking at the complaints from Yelp below, I also wonder: Why would the Home Depot do business with this company? read more

I am writing the review for my parents because they are not very computer savvy. We would like to thank Noe Velasquez and Robert Hulley for their excellent work. It was completely seamless. We are VERY, VERY pleased! Arnold Isola (home owner) Ps. They are very, very hard to please so this is saying something! read more

My reviews are far from those who gave only one star. We bought our carpet through Home Depot. JW Floors contacted me, via email, and I confirmed the install date. I asked to be wait-listed for an earlier install date. A day later, I received a call that they had an opening. Could they come tomorrow? "Yes!!!!" They not only emailed me, but reviewed (by phone) what preparation we needed to do for the install. We paid $70 extra to have up to 7 pieces of furniture moved (I would be home, alone, while husband was working.) The installer called me 45 minutes before arrival. He was very polite, introduced himself (I'm sorry, I forgot his name). He asked me to make sure that the carpet and padding, was the correct one we ordered. His crew (two other workers) got to work, immediately. I never felt nervous that I was alone with them. They were focused on getting the job done and they did! In one hour, my Master Bedroom was transformed-- and they even brought their own vacuum cleaner and left the carpet looking gorgeous! They took away any debris and the head installer asked me to check out the work. I said I wanted any leftover new carpet, and they put it in our garage and hauled away our old carpet. Customer service follow up with JW Floors was excellent. I have no complaints at all, and my experience was top notch. Based on that, I would use them again. read more

JW Floor Covering - 15 years of 2 cats (now gone), wear and tear, it was long overdue for new carpeting (wood shutters are on order) - Flooring Near Me - Castroville, California

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Great customer service and a good install. Appreciate their efforts to fix Home Depots mistakes. I respect the fact they made concessions to make sure the job is done right. I really wish HD would have done half of what they did for me. read more

We recently had a bathroom retiled by JW Floor Covering, and couldn't be happier with the service and the results. Apparently they only work through initial Home Depot contacts. That initial part was OK, but this review is specific to the service provide by JW. First, these folks are very courteous and professional. They answer the phone, have automated calls for appointments, and they work with the customer. At one point our job was held up waiting for an approval. While I was on the phone, the rep I spoke with got in touch with the "approver" and got it settled so that we could make the appointment. Then, when an earlier slot opened (they're busy and couldn't get us in for a week), they called promptly and we were rescheduled. As good as this was, the real reason for the 5-star review is the tile installer we worked with - Steve Ellwood. Steve came out on a Friday and started the tile removal part of the job. Shortly after starting, he noted some water damage near the toilet flange. As they don't work on that aspect, he gave great advise to have a handyman come to do the removal and the subfloor work. After that was done, he was able to come out over the weekend to do the tile job, despite the initial reschedule for about a week-and-a-half later. He explained what he was doing and why, gave advice on a granite counter cleaning that we happened to be doing at the same time, and then came back Monday morning to put on the finishing touches to the project. He worked fast, but didn't hurry. He did the job right, and the results show it. We would definitely work with Steve again. Cheers. read more

We did not choose this company, they are who you are obligated to have if you buy carpet from the Home Depot in our area. We paid the extra money to have them move the beds and dresses out. They came in took one look at the furniture and said they were not movers and left. They didn't want to be bothered with it. We had a friend here to meet them, when our friend called us and we attempted to call them they wouldn't return our call for hours. I would avoid this company and had I know how bad they would represent Home Depot I would not have bought our carpet there. read more

Went thru Home Depot for carpeting. Joseph was the installer Nd did a great kob. Curteos and friendly

This is an update to my review of J.W. Flooring on 2/15/18. They did send out a supervisor and he was able to reconnect my TV, phone and computer. He said I would have to have a handyman cover the holes in my living room and hallway where they for whatever reason, opened up the old floor furnace. I thought this was odd since they did some framing work in order to place the carpet around the hole then just placed the grid on top of the hole they made without securing it and did this on both sides. Anyhow, after I covered the hole, I'm supposed to call them and they'll come out and recarpet over the covered hole. I'm glad for the re-connect but am still having to live with these holes in my living room/hall. They made the mistake and they should fix all of it. I'm just going to fix it myself rather than have to go through re-scheduling another visit. The carpet was installed nicely - aside from the above problem. read more

Antonio and Antonio Jr. did a wonderful job installing our Pergo floors. They were prompt and did a professional job. We would highly recommend them. read more