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    JW Heating and Air

    4.1 (684 reviews)
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    Poor clean-up after installing no heat pump. Installation supplies left on roof electrical wiringconduit box left uncocerd

    A Three Ring Circus with Rigged Carnival Gaffs How JW Heating & Air Conditioning conducts business leaves a lot to be desired. The founder, Jeff Williams blocks his e-mail address and delegates to an AI phone system and staffers. Customer satisfaction and friendly talk is a thin veneer of a very dysfunctional organization that does coordinate well between install and service teams.. The smooth talking sales engineer who inspected the place of installation told us our thermostat communication wiring had been spliced and wouldn't work and have to be replaced. The installation crew of very friendly customer focused technicians, was up to fail. The install crew at the end of first day told us they didn't know how to complete the work with install of new thermostat communication wiring from roof down 3 stories The courteous service team managed a temporary wiring solution, but nobody came back to clean up the roof installation with box of shield communication wiring, insulation foam, and trash to complete the work 3 days lat. The electrical wiring box cover was not reinstalled When the installation crew was unable to install shielded wiring for new communication thermostat line in existing 1/2 inch conduit from our condo unit three stories below from roof top mounted heat pump, there was an inexcusable delay of weeks in completing the work. A week later installed an improvised splice into existing thermostat wiring - and came back the next week to install a permanent fix. This re-do of the temporary wiring connection waste time and labor. The JW proposal to install an external conduit for new communication line ran afoul of our home owners association's - architectural rule prohibiting disturbance of building aesthetics with conduit running down exterior wall. Its difficult to believe the sales engineer of 42 years experience had not run into this installation problem before. In the end the original thermostat wiring that sales engineer told us had to be replaced - was spliced in order to complete the project. This slick talking sales engineer (more of a carnival barker) never returned a call to correct his mistake of thinking that a braided insulation line could be pulled through over 100 feet of conduit with tightly packed high voltage power wiring for the heat pump. The sad issue seems more interest in a fast buck than providing quick and efficient service. There is no coordination between sales, installation, service or management. A two day job to replace 2 ton heat pump a is reasonable expectation, but in our case this took more than 5 weeks at a condo complex. A scorch mark on ceiling by the air handler in the condo was not fixed four 4 weeks It took more than 4 days to clean up the mess left on the roof from the delayed installation. By contrast an install of similar brand by independent contractor and not licensed dealer like JW was done in 2 days earlier this summer for us. JW is large company whose installation process seems unable to come up with fast solutions. The company lacks the agility of smaller competitor.

    This is the new condenser
    Cristina F.

    I would like to express the professional service provided by Minhas Ukani for rescuing me from having to endure cold water due to my tankless water heater glitch. He was nearby and was and stealthily maneuvered his latter to reach the unit. He was able to reset it but will be replacing circuit board. He very professional and also suggested I consider a WiFi system that will allow me to troubleshoot any issue in the future. He called me later on to advise me of the price, which I thought was high but definitely necessary. Thank you for employing such a cordial person!

    Portable ac I had to buy because I let JW "fix" my ac.

    They came out to fix my ac. Talked me into signing up for their maintenance program. 1 week later, ac is broken again and they tell me it will be 4 days to get the technician back out because it has to be the same person. They were great until they got paid. Now they can't be bothered. My fault for paying the full year up front. Thanks for nothing.

    Hyrum Vega and JW Team!
    Derek T.

    Hyrum Vega is so kind and knowledgeable. We are members and thankful for the JW heating and air team.

    New unit being hoisted

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    1 month ago

    Abraham was great. Quick and efficient and honest. Explained everything clearly and let us know what we needed

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    12 days ago

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    20 days ago

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    22 days ago

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    7 days ago

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    14 days ago

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    6 months ago

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    1 month ago

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    1 month ago

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    2 months ago

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    19 days ago

    Abe was great at explaining our options to get our AC equipment replaced. Kind courteous and cleaned up after themselves

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    1 hour ago

    Felipe & David very professional and awesome on time and very respectful great job jw

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    24 days ago

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    26 days ago

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    4 months ago

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    10 days ago

    Excellent service. I can't recommend this device more. Ramon and Ramiro were professional, on time, and very helpful.

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    2 months ago

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    1 month ago

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    9 months ago

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    18 days ago

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    2 months ago

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    5 months ago

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    4 months ago

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    3 months ago

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    17 days ago

    They came through and addressed the situation, and promised me they'd make some changes to improve.

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    26 days ago

    Jaime, the electrician, is honest, hard working, a good communicator, and he takes pride in his work. Thank you Jaime!

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    20 days ago

    Julian was very professional and did an awesome job. He went over and above what was required to ensure we were satisfied.

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    2 months ago

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    6 months ago

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    20 days ago

    great helping me out. very satisfied with quality of work. Erick was great. Will really use him again in future.

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    3 months ago

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    3 months ago

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    4 months ago

    All year membership is worth the price. Great service maintenance, explains all clearly and charges fairly

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    1 month ago

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    7 months ago

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    3 months ago

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    Page 1 of 18

    JW Heating and Air Reviews in Other Languages

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    Review Highlights - JW Heating and Air

    Ted was our rep - never any pressure, always had answers, and kept our personal needs in mind with every recommendation.

    Mentioned in 46 reviews

    Read more highlights

    Manny's Heating & Air Conditioning

    Manny's Heating & Air Conditioning

    (839 reviews)

    Chinatown

    My HVAC wasn't completely dead -- it would run anywhere from 5 minutes to a few hours, shut itself…read moreoff, then restart again. It was a complicated intermittent issue. I contacted Manny's Heating & Air Conditioning, and they were very responsive. Jerry from Manny's Heating & Air Conditioning was very professional and knowledgeable who diagnosed the problem within about 15 minutes, explained the repair clearly, asked for permission before performing each step, and verified the temperature and operation afterward. One important detail: my HVAC is a rooftop packaged unit with indoor access only through a master bedroom walk in closet. There are no building stairs to the roof, so the technician must bring a ladder and climb about 11 feet indoors. This unusual setup made it difficult for me to find a company willing to handle the access, but Manny's was able to take care of it without any issues. It has been 10 days since the repair, and the air conditioner is running normally again. The repair came with a standard 90 day warranty, but honestly the quality of the work mattered more to me than the warranty. I recommend this company.

    If you're having any HVAC issues, definitely put Manny's HVAC on the top of your list to call…read more My AC stopped blowing cold air in this heatwave. Jerry diagnosed that it was a low capacitor and freon leak, and that the fan motor was not broken like others have said. Other companies needed me to purchase additional parts to get it fixed but Jerry was able to get my AC working the same day. My HVAC unit was nearing it's end of life so I was also comparing bids on what made the most sense for my condo. Jerry offered to temporarily 'lend' us a new capacitor and pumped freon into my system at no charge while I made the decision whether I wanted just the fix or to replace my system. If I decided to just go with the fix, I would pay for it of course, but if I went with replacing the system, they would just take back their capacitor and reclaim the freon. This was a hugely appreciated gesture. Their HVAC replacement proposal was also very competitive. I ultimately decided to replace the system. The experience was pleasant from beginning to end. Cecilia is the one who helps schedule at the office, very friendly and responsive. Jerry was the technician who helped us diagnose the issue and coordinate the HVAC team. He was friendly, transparent, and always responded quickly to my texts/questions - great communication. The day of, the workers Juan, Victor and Andrew were very professional. Maintained constant communication the whole time, kept me updated on the process and what they were doing. They wore booties inside, protected the floor with tarp, and were just very careful in general. The installation of the unit itself is very professionally done, and they vacuumed everything and cleaned up afterwards. They even explained how to register the units for warranties etc. They were able to remove the old AC and install the whole new system the same day, roughly ~5-6 hours including the crane to get the units on/off the roof of the condo building.

    Southwest Heating & Air Conditioning - The Team

    Southwest Heating & Air Conditioning

    (562 reviews)

    Chinatown

    When my AC completely failed to start on one of the most brutal, scorching days of the year, I was…read moreat my wit's end and had no idea why my HVAC system had given up. I called Southwest Heating & Air Conditioning, and Stephane--the owner himself--stepped up immediately and showed up personally to help. He gave me an arrival window of 11:00 AM to 2:00 PM, but recognizing how miserable the heat was, he went out of his way to arrive extra early just to make sure I was taken care of. That level of hands-on, prompt care was just the beginning. When Stephane inspected the system, he uncovered a nightmare: a completely botched, unpermitted, and code-violating installation left behind by my previous contractor. To say I was overwhelmed is an understatement. Fortunately, Stephane's expertise, honesty, and incredible attention to detail completely changed the game. He didn't just diagnose the technical failures, hidden structural damage, and airflow disasters--he stood by me and guided me patiently through every single step needed to hold my previous contractor fully accountable. I honestly would have been completely lost without his guidance and genuine support through this whole ordeal. It is rare to find a business owner who rolls up his sleeves, shows up personally, and combines this level of technical mastery with such profound integrity and care. Because of everything he did for me, Stephane and his team have earned my absolute trust and loyalty for life. They are my go-to HVAC company moving forward, and I am proudly handing out his name to every friend and family member I know. If you want honest, elite-level work done right, look no further than Southwest.

    Fixed our AC on short notice during a busy summer rush for them. I inquired in the evening on a…read moreThursday and the technician was on site on Friday afternoon to do the diagnostics and perform the repair. He was running behind and missed the window they had said we should expect him in, but honestly I understand that with these kinds of jobs, it's tough to estimate accurately how long it would take from one site to the next. Everything went smoothly and the repair was performed in under an hour. Priced fairly and Juan seemed like an honest guy. Didn't push to upsell on unnecessary services, but did point out other pain points in case we wanted a more thorough service. Was understanding when I declined. He was also knowledgeable about the craft, which is what I cared most about (not every company sends someone qualified to fix your appliance/ hardware - this one did). AC works and our dogs are happy. Thanks again, Southwest H&AC.

    Air Elite Heating & Cooling - New Goodman heating and air conditioning system

    Air Elite Heating & Cooling

    (164 reviews)

    Elysian Park

    Daniel is awesome. He answered the phone midmorning on Sunday and managed to squeeze me in before…read morenoon. I thought there was a leak in my AC unit and was afraid to run it. He checked everything out, found nothing wrong, and didn't even invoice us for the call. We have found our new HVAC repair and maintenance team.

    First of all, I have never, ever written a negative review. Please look at my profile for proof…read more I had a really regrettable experience with Air Elite Heating and Cooling--would strong suggest not using this business for any kind of product install. I paid $11,000 for a job that really is substandard. 1. Danny came to do my quote and was very nice, but when actual installation came he was not onsite. A very young and inexperienced guy installed the units basically in the middle of the wall. I was not consulted asked before the guy tore huge fist size holes in my wall that are in no way standard placement for mini splits. The guy moved the unit, I had to pay for the walls to be repaired and repainted! 2. The condenser was placed on the ground in the driveway. Again--I was never consulted about where it was to be installed. It should have been installed on the side of the house--it limits the function of my driveway forever. I cannot get my recycling/trash out if I am parked in my own driveway. 3. The drains that were placed on the outer wall of my house were installed so poorly that they constantly fall off. They were not adhered at all. When I put them back up, they are fitted so shoddily that they cannot be secured. Every time I pick them up and try to reassemble them--I can see how jankily they were put together. One of them is now cracked and water is spewing all over my wall. For nearly $11K spent, I feel really taken advantage of and bad about the integrity of their work. I contacted them in advance of this review with all of these points--they never responded.

    JW Heating and Air - hvac - Updated September 2026

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