Excellent conscientious care, thorough, and pleasant. Great knowledge of the system and walked me through the details which i greatly appreciate. read more

Had this vendor come out for a tune up of our HVAC! Very generous group of people. Timely, efficient and offer exactly what their service entails. Provided a detailed report on what was observed during tune up/inspection along with recommendations! In particular shout out to Hyrum for being the technician to help us out! Would use this vendor again in the future! read more

As stated in my last review, the customer service of the technicians has been great. I've never had an issue with the service providers that come to my home to do work. But the customer service line and communication/follow up from the company is the worst. I'm on hold now waiting to ask for follow up that was promised me. This is the fourth attempt to get a follow up call about an item I need help with at my home. This lack of communication and follow up is why I initially cancelled the regular maintenance package with this company. I entertained the idea of reinstating the package after the great visit last. But I am now sure that I will never sign up again. This is absolutely horrible. I was finally able to get a manager on line and the only thing they offered was to have another service provider come out and look at it again. A service provider already came out and said that a manager had to respond. I just ended the call because this felt like a vicious cycle of incompetence. So disappointing. The only saving grace of this company is that the actual service technicians are great. The rest of the company is trash as far as I'm concerned. I only stay because they installed my system and I want those who installed the system to service it. But it may be time to find another company. read more

I would like to express the professional service provided by Minhas Ukani for rescuing me from having to endure cold water due to my tankless water heater glitch. He was nearby and was and stealthily maneuvered his latter to reach the unit. He was able to reset it but will be replacing circuit board. He very professional and also suggested I consider a WiFi system that will allow me to troubleshoot any issue in the future. He called me later on to advise me of the price, which I thought was high but definitely necessary. Thank you for employing such a cordial person! read more

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Jason and Julian were amazing. They were very professional, service oriented, and respectful. Not only will I highly recommend them but i will be a continued customer because of them. read more

I called because the a/c was not blowing cold air- they sent a tech out the next day! =Today! Ezekiel came and checked out the unit and right away he knew what was the problem- he fixed it and we now have cool air again! He was friendly very professional , clean and efficient! read more

Hyrum Vega is so kind and knowledgeable. We are members and thankful for the JW heating and air team. read more

JW Heating and Air - Hyrum Vega and JW Team! - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

I had a very disappointing experience getting an HVAC quote from Lito at JW Heating. Nothing provided in writing, several important details were incorrect, and the information I received about available rebates was inaccurate. I also felt pressured to make an immediate decision instead of being given time to review and compare the proposal. The price appeared significantly inflated as a total with no breakdown, and the overall process felt rushed and focused on closing the sale quickly rather than providing clear, accurate information. I would strongly recommend getting additional quotes and independently verifying all equipment specifications, pricing, and rebate claims before proceeding. No thanks! read more

I needed a new thermostat as I had no AC or heat for the past year. Nate was the technician that serviced my system. I had to get a replacement thermostat as my old one was no longer functioning. He was very knowledgeable and explained everything to me very clearly. We went with the best option for me in regard to the cost and value. I'm happy with my choice and I now don't have to run fans all day to keep cool. Nate was easy to work with and I didn't feel pressure to buy anything extra. Definitely would continue my business with this company. read more

I called Jw because I just bought my first house and I wanted a professional to look over my property and walk me through things that needed to be done. JW sent Hyrum Vega as my technician. Hyrum was extremely knowledgeable about my entire house systems. He went as far as cleaning my AC unit, explaining how to service my equipment, and sent me a priory list of things that I should expect to do being a new homeowner. Hyrum was extremely personable and we spoke at length about my home, I was relieved to have gotten such good service and surprised by how much I learned from Hyrum. I appreciate you Hyrum and Jw for the excellent service. All charges seem reasonable, too. I will continue to use Jw in the future. Thanks! read more

JW Heating/Air rocks! Alan discovered a crack in my furnace's heat exchanger, which could have been potentially lethal. Eric coordinated everything flawlessly and arranged a replacement HVAC unit. Felipe, David, and Danny arrived early and did a fantastic job installing a brand-new rooftop HVAC unit at my home. Felipe also installed a new thermostat. Highly professional team from start to finish! read more

JW Heating and Air - New unit being hoisted - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

JW installed our heating/ air conditioning system a few years ago and now they also take care of our Plumbing needs as well. Today's visit was to completely clean out our attic, seal it against the outside and install new insulation. Nick M was my first contact and he explained what the job would entail very well. I was impressed with him as I have been with everyone. I've had contact with affiliated with service champions. Victor and Nick (different one ) arrived promptly and were extremely friendly, kind and motivated. What I thought would've taken three days they were able to finish in a day and a half. I was impressed at the attention to detail that they gave the house. and various points throughout the job they stopped to take time to explain to me what had been done and show me video and pictures so I could keep up with the work. I highly recommend this company and kudos to Nick M., Nick and Victor. read more

JW Heating and Air - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

Mario Arceo was phenomenal. He had great knowledge of the system, reviewed my whole system and compliment me on my unit. He made great recommendations. As a first time customer, he walked me through the whole process and left me with no questions. He was very good. read more

Nate made the entire process effortless. He arrived within the scheduled time and was very thorough. He took the time to explain everything, and provided pictures. He explained some things that needed to be addressed, but didn't pressure me to buy anything. Happy that I chose this company and that Nate was the technician. read more

We had a very positive experience with Victor Menjivar and Ramiro coming to the house and repairing the air leaks in our air conditioning unit, replacing our ducts, and installing new grill vents. They were on time, very professional, explained what they were doing, laid down tarps to protect our floors, worked diligently until the job was done, and cleaned up everything when they were finished. We could not be happier with the job they did. The quality of their work, their professionalism, and the customer service provided was outstanding. The company is fortunate to have Victor and Ramiro representing the face of this company. We will not hesitate to recommend JW Heating and Air to our friends and family for air conditioning issues. Very trustworthy! read more

Their service is outstanding. They diagnosed my issue and completed the work. I have been dealing with them for years and have not been disappointed. read more

All year membership is worth the price. Great service maintenance, explains all clearly and charges fairly

Mario was so helpful and incredibly nice. Very efficient and gave great feedback for our system. 10/10!

Nate thoroughly walked through the issues with my nonfunctioning AC unit (that the contractors who installed missed!) and also walked me through every option available to remedy the issues. I am pleased with the level of diagnostic service! read more

Tech Julian Hernandez arrived on time for an annual HVAC tune-up per maintenance contract. He was courteous and competent. He made sure all parts of the system worked to the spec. He checked air coming out of all vents in all rooms. He also vacuumed the Return Air Box and interiors of the furnace, and changed filter for me. I look forward to another year of enjoyment of the JW Addeedo installed HVAC system in my house. Kang Chan and Chin-Ming Chan read more

Terrific service and even better people! If you're lucky you'll get Roberto. Our AC broke and he was immediately at the house and fixed it within a day. Zero stress- he was kind, attentive, and efficient. We even signed up for their recurring service (highly recommend) since we only want JW handling our systems moving forward! read more

I have two ac units serviced by Mario Arceo, quickly and efficiently, also was very cool working with my dog hanging around.

Extremely disappointing recent experience with JW. I had them come out to replace some duct work on my property. The contract I received was $6k higher than we'd been quoted, so I had to call to have that resolved. Sketchy. I was told a day they would come out and do the work. They didn't show. No warning, no notice. I took the day off work and they did not show. I had to call to ask what was going on, and I was told, "Woops." No one apologized. I rescheduled anyway, given that I'd previously had good experiences. The workers came out and did the work. The workers left eight giant bags of stuff (and a bunch of trash) on my property and told me they would be back to collect it the next day. They did not come back the next day. I have since spent the last month trying to get JW to come back and collect everything. I've called four times. I've been given multiple days when they were allegedly coming--only for them not to show again. I've spent over an hour on the phone trying to get this resolved. Is this really my responsibility to get them to collect their materials? Randomly, without warning or notice, strangers showed up at my door and advised they were from "the Permit Guys" and JW instructed them to come out to inspect the work. No one from JW called us to ask if we would be home, reached out to schedule it, or informed us someone would be coming to our home. Just strangers showing up unexpected and unannounced to my home. In the meantime, they offered me a "free draining cleaning." A $50 value on their website, and a service they've performed for free for us before. Just all around disappointing customer service. And by the way, the ducts now make loud, strange sounds. read more

JW Heating and Air - Some of the stuff they left behind, with a block for scale. - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

The whole visit. the technician Nate Estrada is very professional and informative. He explains things so they are very understandable. Did thorough inspections and provides helpful advice. Covered all aspects. Thanks Nate! read more

Irving Garcia was amazing. His level of expertise and genuine concern for my satisfaction was very much appreciated. He promptly answered my calls to address my concerns about the HVAC system he installed on April 24th. Irving came back to the house and gave me a step-by- step demonstration. I have dealt with this company since 1999, and since they merged with service champions plumbing , the customer service and follow up hadn't been 100% But! On the heating and air side, the customer service is fantastic! I want to thank Ms. Kelli for putting a voice to the company. The group of companies are by far the most expensive but they stand by their work. read more

We had a long standing issue with our 20 year old furnace where it would reset constantly. David Ocampo came out to inspect our unit and he took the time and care to take the unit apart and explain what each component did, and he discovered we had a cracked heat exchanger. no other hvac guys were able to diagnose the problem! we had to replace our furnace and JW sales Nick suggested a heat pump for cooling and heating, instead of a traditional furnace, which is the more eco friendly option. we loved this idea. Felipe, Francisco and David installed the unit quickly and fixed all the issues with our old janky setup and get it up to code. Again, they took the time to explain everything they did clearly and left the worksite much cleaner than it started. you do pay a little more with these guys but they do everything by the book and they have real pride in their work. No other hvac company took the time to help us. appreciate you JW Heating and Air!! read more

Rafael and Irving did an outstanding job at my mother's home. They were one of the most honest, thorough, and professional teams we have worked with. My mother is a senior citizen, and they took extra care to walk her through everything, clearly explaining the issues and making sure she felt comfortable throughout the process. That level of patience and respect meant a lot to our family. We had a new central A/C unit installed, and the condenser had been placed directly on the ground, which caused water to pool. Rafael and Irving immediately recognized the issue, contacted the office, and advocated on our behalf to correct the situation. They went above and beyond to ensure the work was fixed properly, and at no additional cost to us. That level of integrity and customer-first mindset is rare. Rafael and Irving are a trustworthy, knowledgeable, and dependable team, and they truly represent the best of JW Heating. Thank you for restoring our confidence, we truly appreciate it. read more

I have used JW Heating and Air for many years and always get top quality service and care. Initially they installed my whole home system that was rather complicated with various zones built into the system. Today I had a emergency with my heating system and called for assistance. They were as usual very responsive and sent out technician MILJIM who gave me a thorough re-education on my system identifying where heating and air components are located in my attic. This is a very well-run company that is always responsive with great follow-up care. read more

It would be hard to conceive of a more incompetent operation than this one. I used them many years ago and had a bad experience and stopped using them, but the memory of that had faded and I decided to give them another try. My heater was making a loud noise, so I asked for it to be inspected. The two guys they sent out were very nice, explained the problem, and said it would be a $7K repair, but they needed to order a part. They left, saying that someone would be in touch the next day about scheduling. Weeks passed, nobody called. Finally, I reached out and was told that the part wouldn't come in for another month. A month later, the part comes in, and 3 new guys showed up, not the same people who came out to start with, and they start to make the repair. They get halfway through with the system partially disassembled and then realize -- THEY HAVE THE WRONG PART. The part, which we waited for a month for, is the wrong one. At this point, the weather has gone from winter to spring, I don't need the heater anymore, so I just asked them to put it back together like it was when they got here, which they claimed to do. Only now MY A/C DOESN'T WORK. I was having no problems with my A/C or heating, it was working just fine, but now it's not because these guys broke it. So now not only is the heater noise not fixed, neither the heat nor the A/C work now AT ALL. I call and complain and they send one of the guys who were originally out here to check it out and he discovers that HE CAN'T FIX MY A/C. Whatever the previous 3 doofuses did, they screwed up the A/C so badly that he can't even repair it. So he's going to call back to the office and they're going to send ANOTHER team out to fix the A/C and heat (that wasn't broken when we started) and complete the original repair that I asked for. Only you're not going to believe what happens next -- the new team they send CAN'T FIX IT EITHER. They're here again with THE WRONG PART. AGAIN. Normally, these guys would be fired, but they've left my HVAC in worse condition than it was when they started and now the repair I'll have if I go someplace else will be even higher than it was when I began. So now I'm stuck dealing with these people who clearly have no idea what they're doing. INSANE. So my original instincts to stop using these guys was correct and I STRONGLY suggest you avoid them as well. read more

Very professional and takes care of things end to end. It took a few months, but it's finally done! And city inspection was organized to ensure quality and safety. read more

Had great service today by Julian, who did a thorough job inspecting my a/c system, cleaning it up and suggesting some very helpful next steps to keep it running great. Love this team and will be requesting Julian in the future! read more

On time, great personable service, with honest professional recommendations. Recommend calling JW!

Nate Estrada was very friendly, personable and knowledgeable. He was thorough and offered solutions. I highly recommend him for your service needs. read more

Ernesto Hernandez conducted my annual ac maintenance checkup last week. He was excellent in every regard. He was customer friendly, extremely informative, and conducted himself in a very professional manner. I continue to be very satisfied with their CHAMP-Rewards maintenance program. read more

The electrician JAIME came over and went over my breakers and everything. He was very courteous and professional. I wish it was more people like him to come by to service a home. I know I'm request him next time. I have electrical issues. read more

Julio and Nick came out and serviced the unit professionally. They even flushed the primary condensation line. Which had never been done. Very greatful for their work. Very kind read more

Explained all aspects of problems with current unit thoroughly and very well. Very professional and courteous . Best technician sent to my home yet. read more

Everything !very knowledgeable love that and he offered a system that made sense for the air. Am not very good with bars but i think his name was Julio great vibes read more

A basement flood caused our main HVAC to go down.Thermostat wouldn't function. Julio was patient, thorough and measured. He went step by step and only did what was needed to get our system up the same day. Excellent work and great communication. read more

We received two service visits from JW Heating technicians as part of our maintenance package, and we were very happy and satisfied with both. First, Kyle conducted our annual plumbing inspection. We found him to be very knowledgeable and thorough - a real pro. He performed two minor repairs for us for no additional charge and also gave us good advice on a couple of issues. Next, Ernesto serviced our A/C unit, and did so in a professional and efficient manner. He was friendly and clearly very good at what he was doing. We're planning to see whether we can request the same two guys when next year's service calls roll around. read more