1. K & A Appliance

    1. K & A Appliance

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    Exton, PA

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    K & A Appliance

    2.0 (1 review)
    Open 9:00 am - 7:00 pm
    Updated 2 months ago

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    10 months ago

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    The Downingtown location offers much better customer service and a overall pleasant experience than…read moreany Home Depot I have ever been to. From picking out flooring with a young woman who was professional and knowledgeable to the delivery process. On 3/22/14, I called HD to see about an estimated arrival time on the delivery of my flooring. The gentleman who answered was named Jeff. He politely told me that there really isn't a time-frame except that I would get it today. I completely understood, but he was very apologetic about that particular policy. We then hung up and five minutes later, I got a call from Jeff. He said, 'Sir, I have located the driver and you should be receiving a call from him momentarily. Thank you for your patience and understanding. I really appreciate it". No Jeff, I really appreciate you! The BEST customer service I have experienced at HD. Way to go Jeff!!!!!!!!!!!!

    I needed 2 inch PVC pipe. I went online and verified that they had over 100 sections of pipe in…read morestock. I drove over and couldn't find the pipe. I searched online to find the bin that it was supposed to be in and some overflow of a different product was in there, but no pipe. No one in the plumbing department to be seen. I went to the customer service desk to report there was no pipe in the specified location and that there should be over 100 sections of pipe in that store. The customer service rep verified that and told me that he couldn't help me and that I need to go to another store. wow.

    K & A Appliance - appliances - Updated September 2026

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