We scheduled a carpet cleaning with The Honest Guys and were given a 2-hour arrival window. A short…read morestorm occurred that morning (maybe 30 minutes total), but they still missed the entire window and didn't arrive until 45 minutes after it ended. They showed up to the wrong house, knocked, and when no one answered, they left--despite having the correct address on file. They mentioned seeing a red car in the driveway (which belonged to our neighbor), but didn't verify they were at the right home. We were inside the correct house moving in and didn't see their call at the time. When we followed up, they blamed us for not answering and said they were already across town. We explained we had movers scheduled in two days and needed to stay on track, but they refused to return that day or come the next. No effort was made to make things right, and we were left in a bind. For a company named "The Honest Guys," the professionalism and accountability were lacking. We wouldn't recommend them.

These guys offer a cheap price to come out. Once they arrive they start upselling ar every corner…read more They don't don't to the work they said they would over the phone. Horrible experience.

Wanted to get some area rugs cleaned and found Mr. Steam to be the top result on Yelp. Sent a…read moremessage within the app and got a response within 15 minutes. I asked some more questions (also through Yelp) and was able to get all my questions answered promptly - and this was post business hours. Communication/Promptness = +1 Scheduling service online was a breeze. Even mentioned Yelp to get free deodorizing. Ease of Scheduling = +1 On day of service, I received 2 calls - one to let me know the technician was on the way, and the second when the technician was almost at my residence. Keeping me updated = +1 I explained what work I needed, and asked for some prices of additional items I was considering. Once I had decided on what I wanted cleaned, the technician got to work. He explained what he was doing, gave me some tips on keeping my rugs and carpets cleaned. Pricing = +1 (very reasonable, check online for average prices) I had my couch, dining chairs, three area rugs and bar chairs cleaned. Took the technician about a hour and a half and I didn't ever feel like he was rushing or doing a shoddy job. In the end I was happy with the outcome! Plus the free watermelon deodorizer.... Final Result = +1 (very happy) The process is simple - steam clean :) For larger areas they need a supply of water. Since I had rugs and chairs on two levels of my house, I was initially concerned, but they have an extra large hose in their truck, which can accommodate multiple level houses (2 in my case). I will definitely be using them when I need my rugs or carpet steam cleaned again. P.S. While I didn't use these services, they do spot cleaning treatments and help with pet odor removal too!

Stavon came to clean/condition our leather couch today, he was fantastic! He was right on time at…read morethe early end of the expected arrival window and so friendly. We purchased the couch used so it was dry + cracked, stained, etc. and now it looks AND feels soft as butter. It smells clean also. So glad we went with this company to clean our furniture, and would trust Stavon with any leather moving forward. We are high up in an apartment building which was an issue for some other companies, so this really worked out great.

Very professional Friendly Courteous They did an awesome job on our tile and grout. I highly…read morerecommend this company

I had a moldy shower and needed new grout. They did a fantastic job cleaning and replacing the…read moregrout. My wife said it looked like a new shower again! Thanks.

They did a great job on our silk blend rug. They got out some minor pet stains; now it looks brand…read morenew. Pricing felt fair, and they even had it done a few days faster than quoted. Five Stars!

Amazing people. Very knowledgeable about our rug and honest about what they could do to clean it…read more(really dirty). Will definitely use them again and highly recommend

Mike has been super helpful in trying to get my MULTIPLE water intrusion issues resolved. Without…read moreeven having a contract in order he has provided contacts of multiple varieties to help resolve the issues I am facing. I received three quotes for my initial scope and he offered the best value, and honestly, ever since, the most responsive and helpful service.

Americas Restoration Services owner Mike went above and beyond to help clean up the mess we made…read more My washer drain came loose and flooded but our main level and basement and Mike came out quickly, quoted a fair price and worked until 10:30 at night to set up about 20 fans and 6 dehumidifiers. He came back each day to check on the drying progress and after 5 days he came back for his equipment and even mopped the floor to return the house back to where it was before the flood. Thanks Mike, you did a great job. Highly recommend.

Timely response to my request for an estimate, with reasonable bid on job. Arrived on time, worked…read moreefficiently, and did very good job. I will definitely hire him again in future.

I have used Dr. Green's Carpet Cleaning service multiple times. He is a gentleman and does great…read morework. My carpet always dries fast and I love that he uses eco-friendly products. I highly recommend Dr. Green!

we had a water leak coming from the second floor to the first floor. Had to get this addressed very…read morequick. Called these guys late at night. They responded right away and I had someone at my house within 45 minutes to look at it. They help me prevent a much bigger damage and did a job quickly and efficiently. They worked with my insurance company and got everything resolved and save me a bunch of headache as well. Will definitely recommend them for others!!

*** Updated Review *** Initially, we were unhappy with the…read moreunsafe mold removal practices in our home. However, Neier from One Stop Restoration visited today, took full responsibility for his workers' lack of adherence to industry guidelines, and apologized profusely. He offered to leave equipment to eradicate spores in the entire house, oversee future work personally (or someone of his level), and send a third party to test the air for mold to ensure full abatement has been achieved. We appreciate his efforts to remedy the situation and make us feel safer! Some of the best customer service we have received. Thank you Neier & One Stop Restoration for following up on our concerns.

Footnote: The stairs and furniture are nice and clean. But, rather than the "one hour to dry," it…read moretook 24 hours for the carpeted stairs, about 20 hours for the sofa, and 12 hours for a small wingback chair and a recliner. The aggressive scrubbing caused a couple of worn places.