RESPONSE TO OWNER:…read more To be clear, I have no issue with the screening questions or questionnaire. I am grateful the business has them in place and was able to inform me prior to my service. The issue was, and remains to be, your attitude and the way you handled the situation. You were extremely rude, condescending, and unable (or simply unwilling) to recognize any responsibility for how the situation unfolded.

Today my experience at Lush Health and Beauty Spa was amazing. I was gifted a gift card and decided…read moreto give them a try after reading positive reviews also after running the La Marathon 2026 that was 26.2 miles i definitely needed a message. I called on Thursday and was booked for the next day, Friday, March 13, with Crystal. She did an amazing job. I got a full body massage with cupping therapy. I will definitely recommend them to my friends and coworkers, and I will be coming back again and now for a deep massage.

I came in today for a 30 min massage and once I arrived the host let me know they were booked for…read morethe next hour and asked if I can come back. I was in no pressure and ran some errands before. I came back an hour later and didn't realize they have a lot of parking in the back. So when returned I parked in the back and they have a back entrance. Once I was inside I checked in and the person in the front let me know I had to pay upfront. I changed my mind and wanted to do 45 min but the didn't have the time for it so I stayed with my 30 min session. The person in the front charged me and walked me to my room and I went to lay in the bed it was peaceful and quiet. Once my masseuse came in she saw me scratching my shoulders and said "oh, got it working on your shoulders". She went to work let me tell you! I felt I needed a bit more work on my legs but no complains my back, shoulders, arms and sides got the best massage ever. I only came here because it's close by and a friend recommended it. Typically I go to a place in Pasadena but found a new place I'll be coming to. I will also make sure to book an appointment before

My first time at In Step Massage and unfortunately it was not a good experience…read more The environment was extremely loud and not relaxing at all. I could hear people constantly coming in and out, employees talking loudly in the hallway, and even a man next to me moaning very loudly during their session. It made the whole experience uncomfortable and the opposite of what you expect when getting a massage. The massage itself also wasn't great. I repeatedly asked the therapist to use less pressure, but she continued pressing extremely hard despite my requests. At the end I left a $5 tip because I felt the service was mediocre. After I had already left and was sitting in my car, the front desk employee actually came outside and asked me for a bigger tip. That made the situation even more uncomfortable and felt very unprofessional. Overall the environment, the service, and the way the tip situation was handled left a bad impression. I won't be returning.

Wow, if you ever stay or gamble at the commerce casino do yourself a favor and check out the…read moremeridian day spa. Hubby and I checked in early before his company event and had a few hours to spare and decided to check out their day spa. It's $35 for up to 5 hours, separate men & women's area with jacuzzi, cold plunge, dry sauna, steam room, theatre room and quiet room. It's kept pretty clean, was very quiet when we went in on a Saturday afternoon which was nice! Can't wait to go back again tmrw before we head home!

I went to the spa a few months back....the sauna was dirty and had food floating in it. It was…read moregross.

I had booked my first facial at massage envy just today and I want to leave a review on just how…read moreamazing everything was. The front desk is super kind to you and leaves a great first impression to their store. I had booked my facial with Evelyn and she was amazing through talking me through all my questions, what we were doing, and always checking in on me to see if I'm doing well. I couldn't have had a better experience at this place and definitely book Evelyn for a calming relaxing experience 10/10.

I've have had entirely too many canceled appointments with various massage envy locations including…read morethis one. One on my birthday, my wife's birthday and on multiple anniversary's. Most recently, we were called on my birthday to say that a therapist could not make it in. No incentive provided to reschedule. Needless to say, it threw off my whole birthday, where I was scheduled to receive massages with my wife. I reached out to corporate to provide feedback but they never returned my phone call. I absolutely do not recommend this place.

Two weeks after my surgery, I'm still following my doctor's orders and keeping my drains in…read more I found a nearby location with excellent reviews. However, don't take everything at face value. During my first appointment, I waited and knocked but got no response. When I called, the therapist realized she had forgotten to schedule me. She felt bad and arrived 20 minutes later, offering a complimentary 30-minute massage. It was decent for 20 minutes, but the last 10 were spent trying to put on my faja, which was quite amusing. On the second day, I had to inform her about the pain I was experiencing since she was only focusing on my stomach. She suggested I keep my drains until Monday, but I left feeling pain and without any relief, missing that 'ahhh' feeling. My husband, hearing my discomfort, found Downey Skin & Body Therapy Clinic, which was open on the weekend. I made an appointment and was pleasantly surprised by what I encountered--WOW, it was incredibly relaxing, and the comprehensive session was out of this world. She also recommended removing my drains to prevent any complications. Additionally, I got my stage 2 faja, which I didn't even know I needed. I left feeling relieved--no more drains and a significant improvement. I've just scheduled my next appointment. Two thumbs up! I highly recommend this place; Lizet, you're amazing!

I had a great experience post op. Would highly recommended. The lymphatic drainage massage worked…read morewonders and I got drainage tube removed. Best out there!

One of the best massages I've ever had! Karen communicated so well throughout the session and…read morereally focused on exactly where I needed attention. I was so impressed that I already booked my next appointment just a few weeks later. The space was also very clean and welcoming. I couldn't recommend Karen more!

I received a prenatal massage with Karen recently. She asked me about my trigger points and…read moreinquired about areas I wanted focus on for relief. It was very relaxing, she applied the right amount of pressure and the environment was calm and relaxing. I am very grateful for the customization and attentiveness she put towards this service. It was much needed as a third trimester expecting mama!

The team was kind, informative and Georgina was amazing as my nurse/masseuse. It's a must to come…read moreback here for a lymphatic drainage massage. I fell asleep, I was so relaxed.

RB Day Spa was an absolute lifesaver. They made it incredibly easy to set up appointments, which…read morewas especially important because my friend needed specialized lymphatic drainage massages that are truly crucial. Ron was incredibly helpful throughout the process! responsive, kind, and knowledgeable and made sure everything was scheduled smoothly and tailored to my friend's needs. The spa is calm, professional, and clearly experienced with this type of therapeutic care. I'm very grateful for the support and highly recommend RB Day Spa.

From valet , security , front desk hotel to the bar we had a great experience!! All staff were…read morefriendly !!

We bought a Groupon and got facials and massages. Both treatments were good. We got lucky and had…read morethe place to ourselves so enjoyed the facilities. The steam room, room to relax and snacks they provided were great. My only complaint is the pool. I was excited at first because it looked cute but soon there were teens in the pool and people acting like it was the community pool at a park. I honestly think people paid one day pass and then let 7 others in for the day. I think you might want to consider wrist bands. I know this isn't the spas fault but someone needs to be in charge of it.

Not sure what is going on at this place... we walked in for a couples massage. The place is boarded…read moreup with a locked door and a thick customer service window. The lady who hardly spoke English rushed us out. Do not plan on returning.

Paid for 30 mins massage and was told they are done in 15 mins and said they did a great job when I…read moredidn't feel relaxed at all.

I miss this spa. It is very good the money and a decent size. Not too big and not too small.read more

Pioneer Spa in Norwalk was honestly such a disappointment and I really wish someone had written an…read morehonest review before I went. I've been to a lot of Korean spas across LA and Orange County like Century, Wi, and Crystal, so I know what to expect. A friend recommended this one and I thought it'd be fun to try something new, but this was by far the worst experience I've ever had. The only reason I'm even giving it two stars is because of the owner, Mr. Kim. He greeted me at the front, was very polite, and took time to explain everything even though I already knew how these spas work. His friendliness stood out, but that was the only positive part of my visit. Parking was easy and free, which was nice, and I got a spot right in front. The spa is inside a small indoor plaza that feels more like an outdated mini mall than a wellness spot, and the entrance is confusing. Once inside, everything felt cramped and outdated. The cold plunge and jacuzzi were ridiculously small, maybe two and a half feet deep, and you could barely fit two people without bumping elbows. The jacuzzi wasn't hot enough, the cold plunge wasn't cold at all, and the overall atmosphere didn't feel clean or rejuvenating. The amenities were just way below what you'd expect from a Korean spa. The sauna said 173 degrees but I sat there for over twenty minutes and didn't sweat once. The steam room was the opposite, dangerously hot. The steam comes out directly from a vent near the bottom, and if you're sitting anywhere close to it, it literally burns your legs. I'm not exaggerating when I say it's unsafe. Even sitting higher up, I had to constantly scoot away because of how intense the bursts of steam were. That should absolutely be fixed because it's a serious safety hazard. On top of that, the jacuzzi and cold plunge both had warning signs taped on the railings that said things like "Be careful, this is not strong, do not shake." That alone made me feel uneasy. If the metal railings aren't sturdy enough to lean on, they shouldn't be in use. It's something so simple to fix, and I don't understand how they're operating without addressing it. The common area wasn't comfortable either. There were a few massage chairs that you had to pay extra for and no real seating to relax. The orange uniforms were funny and bright, but it made the place look more like a gym than a spa. There are themed rooms like an oxygen room, but they don't offer much. I was planning to eat at the restaurant since the website said it was open, but when I asked, the staff told me it had been closed for a while. Honestly, that was probably for the best because the space is so small that food smells would've been overwhelming. They do offer a few small items like shaving cream, a disposable razor, and a scrub, which is thoughtful, but it doesn't make up for the lack of quality. Between the outdated facilities, safety hazards, and disappointing amenities, this place just isn't worth it. For the same price, I'd rather go to Joy Spa or Century Spa in Koreatown where you actually get what you pay for. Those places have better amenities, cleaner spaces, and real attention to comfort and safety. Pioneer Spa feels neglected, cramped, and uncomfortable. I left more tense than when I arrived and definitely won't be going back.