I've been going to Tom since I moved here in 2014. As the current owner, he is always willing to…read moretalk to you about your car, what can wait and what has to be done. I've been told by other shops how I need 10 things done, bring it into Tom and he explains everything and why some things were not needed. He's always looking to help me save my money so that its not wasted on the unnecessary and has been successful in figuring out problems the dealership couldn't figure out. When I've bought a new (used) car, he let me know what fails on it a lot and what to look out for (a couple years later the thing he said would go, did in fact go, and it was great I knew to keep watching it)! His daughter takes a bit of getting used to in the front office, but has improved over the last year, so for those that were turned off for that reason, its improved!

Found this location thru community Facebook. We were new to the area and needed service for our…read moreteens car. We were able to drop off her car and received a call promptly regarding the issue. The next day the car was ready. Quick COVID note- the indoor waiting area is closed, call the number at the door and someone will come out to assist. When I picked up the car, my teen was with me. I was offered a student discount which was unexpected and great! The interaction was great and I have found my new mechanic. Great customer service and transparent with car needs.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

Please be careful when dealing with this business. Price I was quoted was not the price I was asked…read moreto pay. When a customer is provided "out the door" pricing, they don't expect added charges when they arrive for their appointment

Superb service and customer care. They have a system that text you when your care is going in the…read moreshop, estimates, status updates and when complete. I gave up on the dealer and go here only.

Derek and Dan are very knowledgeable and always provide us great service. I definitely would…read morerecommend them to all family and friend.

Ok. I'm giving 5 stars of 5 and they only gave me a diagnosis. Thank you for the honest opinion,…read moreconversation and guidance on how best to move forward with my 16 year old car. Sometimes it just time and ok to say goodbye. My future "Go to mechanics". Thank you Pinnacle.

They were so helpful when doing my door lock in my car. The price wasn't that expensive and the…read morefront desk was nice.

This place is horrible I took my car to get the air conditioner fixed and they had my car for two…read morewhole days and charged me 1350.00 and my air conditioner still blows hot air. They forgot to put my engine cover on and told me the next day. I do not recommend this place they are a rip off.

I set up a brake repair for the rear brakes on my truck for the next week and John responded (copy…read morethat) , He didn't show up when he said he would but called and told me that got held up making another repair and apologized and came over later and replaced the brake parts

In my experience with anything vehicle maintenance I usually feel clueless or like I'm being upsold…read moreon something. With John, this was not the case. I had an issue with one of my fleet vehicles having a squeak somewhere on the front axel. He was able to not only solve it, but explain to me what he was checking and looking for. Having that knowledge is crucial for the business I operate. On top of that-- he responded and set everything up in less than an hour-- in two hours the vehicle was road worthy and ready for the next rental later in the week. Very reasonably priced, very high quality work, extremely knowledgeable and personable. John is the gold standard for automotive maintenance.

On Sunday (10/7/2018), I was screwed with a Carb issue at the intersection of 55by pass & Wade…read moreNash, floater stuck and flooded the carb. Awesome NC good ole'boys pushed me out of the road then a neighbor (sales mgr from Heister Chevy) who saw my issue rescued me with his car hauler. He referred me to In & Out Auto (James) came and did some work. It worked great when he left. Next Friday, I worked it out and ran to AutoZone for some parts, damn thing died on me at 55 & 401 intersection. Called James, he showed up in 20 minutes, got me running and got me home. Bottom line, call In & Out Auto. Call and use James, he is my guy from now.

James is incredible. Did an awesome job on new pads and rotors on our Infiniti. He's punctual and…read morestands behind his work 100%! So thankful we found him. He's coming next to do an oil and filter service.

These guys are the real deal. I've had three cars today brought in for work and they fixed all…read morethree issues in a timely manner at a reasonable price. They communicate through text messages to ask you questions, send pictures of what they're looking at, and keep you up to date. The whole process was smooth and easy. Here's what I took up to have done: 2015 Land Rover Range Rover coolant leak 2018 Ford Shelby Raptor broken moon roof and oil change 2017 Chevrolet Corvette key fob clone and brake fluid change out I was able to get the corvette fob AND brake change done for the same price the dealership wanted to charge me for parts only on the fob!!! They also go the extra mile. For my corvette fob I had told them 1 of my 2 originals the fob had fallen off the key and the 2nd one was beginning to fall apart so I had it taped up. When I picked my car back up they told me about some cases they saw on Amazon for $10 that attach around the key AND fob to make it where they can't come apart. That's going the extra mile and why I'll be back for all my future needs

They went above and beyond beyond to solve my problem I'll continue to go back to get service.read more