02/02/2025 - This review is for the Service Center and the staff that worked on this weekend;…read moreinteraction with the main store staff will be included: My wife and I made an appointment to have an oil change and tire rotation. Immediately we were greeted by a female service tech. Another tech joined her, and we were helped quickly. We exchanged information on the appointment and service to be done and it was refreshing to see their service was also personable, lending a confidence that we were in good hands. We proceeded into the store to do some shopping. We needed something from hardware, but because of the new remodel of the store, we weren't familiar with the layout. Immediately, a service tech (from the service center) was passing through the store and asked if he could help us. We told him what we were looking for and he took us to the hardware area. The was a couple floor employees there chit chatting, we had to wait for them to finish before they turn their attention to the service tech and us. Ugh. So after we got dropped off by the follow employee to look for what we needed, we proceed to automotive for wipers, we looked up the wipers but couldn't find where they were on the floor. Two automotive employees never asked if they could help us, I had to inquire, and the guy was very short, he pointed in the direction with his chin. The wipers were not in the automotive dept. Where the sign was located. I shop here once in a while and this is the typical service I can expect, but most are friendly and helpful. I just wish they would acknowledge you and help direct you where to go or even find it with you. After checking out we returned to the service center, and it's like a different country. They see you and don't waste any time getting you taken care of and on your way. Is safe to say, when it comes to customer service, the service center team is carrying this store. We will definitely be back.

I would never work with this tire service department again after this experience. The level of…read morecustomer service, communication, transparency, and professionalism was extremely disappointing from beginning to end. One of my biggest concerns is the information provided by staff to an outside company, Cooper Tires. I was told that staff member Pat provided information to Cooper Tires that was false or inaccurate regarding my situation. Providing incorrect information to an outside company is extremely concerning and raises serious questions about the accuracy and integrity of the communication coming from this service department. I was also extremely disappointed by the way the pricing was handled. The Service Manager, Mike, provided me with a price in written communication, and I relied on that written quote when making my decision. However, Assistant Manager Bryan later refused to honor the price that had been communicated to me in writing. Instead, the details and price were changed after the quote had already been provided to me as the customer. That is not an acceptable way to conduct business. When a service department provides a customer with a written price, the customer should reasonably expect that price to be honored. Changing the terms afterward creates a serious lack of trust and makes it impossible for the customer to have confidence in what the staff tells them. Another major issue was the tire warranty. The department did not provide me with the original warranty documentation or clearly explain the warranty terms and specifications at the time I needed that information. When I questioned the warranty, I was essentially told that I was "just supposed to know" what the specifications and requirements of the tire warranty were. That response was incredibly frustrating and completely unreasonable. Customers should not be expected to somehow know the detailed terms, conditions, limitations, and specifications of a manufacturer's warranty without being provided the applicable documentation or having it properly explained to them. The way I was spoken to throughout this process was also extremely concerning. I was treated in an unbelievably condescending manner and repeatedly felt that I was being talked down to rather than treated as a paying customer deserving of basic courtesy and respect. What made the situation even more frustrating was the apparent difference in how I was treated compared with my father. The staff's tone and demeanor toward me, a female customer, were noticeably different from the way they communicated with my father. When my father was involved in the conversation, the condescending behavior that I experienced was not directed toward him in the same manner. I should not have to bring a man with me to receive respectful, professional, and straightforward customer service. Regardless of whether a customer is male or female, every customer should be treated with the same level of respect, patience, and professionalism. Being spoken to as though I was incapable of understanding the situation, while my father was treated differently, was both insulting and unacceptable. What makes this entire experience particularly frustrating is that these issues involve multiple failures: inaccurate information allegedly being communicated to an outside company, a written price that was later not honored, warranty information that was not properly provided, and communication that was unnecessarily condescending and disrespectful. I expect a service department to provide accurate information, honor written quotes, provide customers with applicable warranty documentation, clearly explain important warranty requirements, and treat every customer with professionalism and respect. None of those expectations should be unreasonable. Overall, this was an unacceptable customer service experience. The lack of consistency, accountability, transparency, and basic respect left me with no confidence in this tire service department. Based on this experience, I would not return to this department for future tire services, and I would not recommend it to others. Customers deserve better than being given conflicting information, having written prices changed after the fact, being expected to "just know" warranty requirements, and being talked down to when they ask legitimate questions

Fixer Upper I had…read moreH&W pickup my lawn tractor to sharpen the blades and check out an oil leak. They provided prompt service at a reasonable price and returned the tractor in far better shape. I had been thinking of replacing it, but repair ended up being the better way to go. I would not hestitate to use them again.

From the owner: Buy and Sell Equipment,read more

I was frankly a little skeptical about taking my 9-10 year old Craftsman 24" snow blower (that's…read morenever been serviced) to Nelson's after reading all the negative feedback on Yelp, but it wasn't starting up and I had no clue how to fix it. The guy there was nice and helped me get it out of the back of my SUV. When I asked for quote for figuring out why it's not starting up, he said they charge $85/hour and would call me with an estimate once they take a look at it. I dropped it off on Saturday, Mar.14. They called me with a detail quote two business days later on Tuesday, Mar.17. They suggested more efficient and cost effective way of fixing it would be replacing the carb assembly. They also pointed out one of my tires was low which caused the auger scraper to wear unevenly and recommended replacing that as well. Spark plug was original and new one was pretty cheap, so I asked him to replace it, too. By Thursday, Mar.19, they fixed the engine not starting issue with the new card assembly, put in a new spark plug, tire innertube, new auger scraper, flushed the fuel system and put in some non ethanol fuel, which they told me has a 12 month shelf life, so I can keep that in the tank till next season vs regular gas only lasts about 30 - 45 days, so that should always be used up before storing it away after the winter. All that (see the last pic of the invoice for more detail) for $243.08 and some great advice along the way. Hopefully the snow blower will last many more seasons, especially now that I know how to better take care of it. I guess others who left all that negative feedback and low rating had some bad experience, but mine was great and I would certainly recommend giving Nelson Bros a shot! Hope this review was helpful and I'm sorry about the bad pics.

My family and I have purchased all our lawnmowers and snowblowers from Nelson's the past 20 years…read more Very fair pricing compared with box stores, and they have always provided great service and knowledge of product which you will not find at a box store. Would recommend this family owned business to anyone.

Since i saw mainly negative reviews that were several years old. I just went in to window shop and…read morethings have not changed especially with the customer service.

Went in looking for a part on a machine still covered on warranty and was greeted with terrible…read morecustomer service. I was told I'd have to bring in the machine not just a defective part by a rude employee who still had Covid barriers surrounding his work area and acted as if I was bothering him. I wouldn't recommend buying anything or getting service done at Bills Power Center.

I have been a loyal customer of this shop for over 10 years because we live near the brookfield…read moreshop, making it a point to buy numerous ornaments here every single holiday season. Unfortunately, this year was a major disappointment. In the past, I was always able to fully customize my ornaments with meaningful phrases, company names, or city locations for house ornaments. This year, I was told they would only permit a name and a year--nothing else. Restricting customization to such a bare minimum takes away the "personalized" feel that made me a repeat customer for so long. Because of these new limitations, I will be taking my business online to find a shop that allows for more than just basic text. It's sad to see such a decline in service after a decade of shopping here

From the owner: Our seasonal Brookfield, WI Christmas store is now open for the 2024 holiday season. Shop…read morepersonalized ornaments, Old World Christmas glass ornaments, and holiday decor from Jim Shore, Department 56, and Christopher Radko. New for this year, pre-lit, easy to assemble, artificial Christmas trees. Find ornaments that celebrate life’s milestones or those with unique subjects or unusual themes. Our product catalog has been carefully curated and stocked with personalized Christmas ornaments for Engagement, Wedding, New Home, New Baby, Graduation, Retirement, Sports, Hobbies and more. Personalized ornaments have become an important holiday tradition. Shop Callisters Christmas all year long online to celebrate life's milestones.

I've been using Spears for the last 7 years -- and I have nothing but great things to say about…read moreShane and his crew. We bought our riding lawn mower used from him, and he has kept both my lawn mover and snow blower running great. He gives realistic expectations in both cost and time frames. He also offers pick up service which is very nice for those of us without trailers.

Owner called me on my cell demanding to speak to my husband. Then yelled at me because we had a…read morebad experience with them overcharging us adding fees in while not even fixing the snowblower. My husband left a one star review so Shane, the owner took it upon himself to call me and yell so loudly that people in the store could get him. I hung up. Never use them! Unprofessional !!!

I needed some new tools since my most recent ones were left behind at a job and stolen. It must've…read morebeen my lucky day because I was able to get everything that was lost on sale! The teammates were able to help me find everything that I was looking for in just two separate areas inside of the store. Thank you!

The guys in the rental department are excellent. Very knowledgeable and they do an amazing job…read moremaking sure you are familiar with how the rental equipment operates and the limitations of the machines. I have rented everything from a pressure washer to a mini excavator. The rental guys provided enough information about each piece of equipment to leave me confident that I could safely operate anything I've rented.