Appointment or not dude comes in when he feels like. Don't waste time. If you say you open 10am…read moredont have your guys come out at 11am saying you coming in at 1pm

We love coming here. Awesome service, you get what you pay for. Not being ripped off. Can always…read morecount on them to get our business handled. It is a very long wait sometimes, so call and make an appointment. That way you get the service requested in a timely manner. They never disappoint.

I am a first-time user of mobile auto repair services outside of the Kia dealership, and I couldn't…read morebe happier with the experience! I needed my brake pads replaced but was looking for a more cost-effective alternative to the high dealership prices. I found Raj on Yelp, saw his great reviews, and decided to give him a try. The entire process was seamless: * Communication: Raj responded incredibly quickly with a transparent quote for both parts and labor. It was so nice to have a direct dialogue and get fast answers. * Flexibility: I felt I could get the parts cheaper myself using my military discount. I reached out to Raj about this, and he was completely fine with me providing the parts while he handled the labor. * Convenience: He had availability the very next day! Being able to book so quickly and have the service done right here in Ho'opili saved me a ton of time and stress. If you're looking to save money without sacrificing quality or convenience, I highly recommend Raj. He is professional, accommodating, and efficient. I'll definitely be reaching out to him for future maintenance!

Raj responded to my message timely. He honestly advised where and what brand part to get. He was…read moreflexible to my needs and completed repair quickly. Highly recommend Raj! Thanks for relieving my stress of repairing my daughter's car!

I will forever be grateful for Marco's amazing service. My check engine light started flashing so I…read morecontacted him right away. Within 15 mins, he was already there with a tow truck. He got my car fixed within 4 hours and I was able to get my car back same day. There's no other mechanic I will bring my car to. Marcos is the BEST.

Marco did diagnostics on my car and he does ACTUAL diagnostics. Ran and documented every test,…read morephysically inspected the engine, and literally test drove my car up Makakilo Drive just to replicate the exact conditions triggering the CEL.

Always such great & fast service! My #1 place to get safety checks on island. Super reliable team.read more

This is my.. 5th time coming to this location in just over a year for safety inspections of…read moremultiple vehicles. The employees here I've interacted with have been kind and even helped scrape a sticker off.

Great service and communication and very knowledgeable. Super cool guy if anyone looking a mobile…read moremechanic contact him you won"t regret it.

Charles is the man! I had never used a mobile repair service before I reached Charles to provide a…read morefix for my headlamp. The brick & mortar shops were all giving me the run around and never could provide me with a quote to address the problem with my headlight. I figured my ballast was bad in the headlight however, it wasn't until Charles pulled the headlight did I see that rain and condensation had ruined the ballast and water literally poured out. The headlight configuration on my car didn't allow Charles to remove and replace the ballast without taking the plastic headlight cover off the car. Factory alterations are something he told me upfront he doesn't do, so we decide the best approach was to get a headlamp unit assembly replacement. Charles had quoted me a flat rate of $300 to replace the ballast which included removing part of the front bumper to access the headlamp unit in my car. Since he couldn't replace the ballast with the new one I provided, he put everything back together, charged me only $200 and told me he would come back out after I got the new headlamp and would only charge me the remainder of $100 on the original quote which I felt was more than fair since he essentially would be doing the same job again. I finally got the new headlamp assembly abut 1.5 weeks later, and texted Charles who immediately acknowledged my message and gave me a day he could come back and finish the job. He actually completed the job within 30-40 minutes and everything worked great, headlight is perfect. I can't say enough about how fair Charles is. He quotes you a flat rate for the services you need. He's a great guy, easy going and doesn't waste time, he gets right to work and gets the job done. I highly recommend him to anyone who needs mobile work at their home or place of business, I know I will be using him again. If you're tired of getting jacked up estimates from one of these shops and feel the inconvenience of having to drive to their place of business, Charles will bring his mobile services to you for a fraction of the cost!

Submitting this review 3 months after repairs were completed…read more My transmission would not shift into gear. Called RDR for an appointment and they were able to take me in the next day. I towed my car to their shop and they quickly diagnosed my vehicle needing a clutch replacement. Quote was sent electronically and upon acceptance my car was ready for pickup two days later. Payment was done electronically and so far the car drives and shifts normally. Service was efficient and price was fair.

My truck threw a code for a thermostat. They were quick to set up an appointment and get the work…read moredone a few days later. Clear invoice and explanation. Nice people to work with from over the phone to when I dropped off and picked up. Payment was easy with their online payment system.

We've been visiting this shop for years and have always had great experiences. Whenever someone…read moreasks for a recommendation, I confidently recommend Pearl City Auto Works. The staff genuinely treats customers like family, they are honest, and never try to sell us unnecessary services. Since my spouse travels frequently for work, this is the only shop they trust to handle our car while they're away. Recently, I had an issue and was concerned about some noises coming from our vehicle. I left a voicemail, got a callback within an hour, and given our situation, they worked with us to come in to ensure everything was okay. But, just like a sickly child walking into the doctor's office looking perfectly healthy, our car didn't make the noise when it was checked, haha. The staff suggested recording the sound and bringing it back if it worsened over the weekend, as they are closed then. Also, when they don't have loaners available, they have a very reasonably priced partnership with Enterprise if a rental is needed. I'm truly grateful to everyone there for their caring and professional service. Before finding this gem, we had horror story after horror story trying to find a good shop for our vehicle. Highly recommend them here for any service!

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car

Went to get the brakes changed. When they called they said to pick up the next morning. We did…read more When trying to reverse it didn't move!! It was in reverse and it was stuck!! They didn't explain why or how the heck it happened! I still got charged!

RAF's have been such a blessing for us. When I first moved back to the island it was so hard to…read morefind a good mechanic. RAF goes above and beyond to make sure my car is fixed. I now have come to RAFs for a couple years now anytime I have an issue. Rafs is my #1 go to, they are dependable, fair, and provide not only exceptional customer service, the quality of service is top notch. I highly recommended RAFs!!! RAF is the most kind and honest mechanic I have come across in a long time. mahalo

I came here for an oil change and to diagnose some issues with my car, and I had a really great…read moreexperience. They did a very thorough inspection and took the time to explain what they found. Although the main issue ultimately needed to be handled by the dealer, they went above and beyond by researching exactly what I should ask for and pointing me in the right direction. I also ended up getting a few additional services done, but I never felt pressured at any point--they were honest and transparent throughout the process. I really appreciated their professionalism and helpfulness. Would definitely come back!

A place to go if you have problems with your car! Customer service was impeccable and also have a…read morepersonable