I went for a 60 minutes massage. The first thing she did was walk on my back which was extremely…read morepainful on the calf's and thighs. The first 20/30 minutes of the massage was pretty painful. I was finally able to relax during the end (where she was only doing my arms and back).... It was $77.50 (including tax) which I paid at the beginning of the service. I was kinda skeptical because I've never paid upfront for a massage before but whatever... anyways, at the end, another women comes to bring me to the front room. She asks if I wanna leave a tip and I said... sure. I wrote $3 because I was genuinely in pain most of the service. She literally looked at me and goes "it's $10 MINIMUM for a hour" .. excuse me? When is a tip EVER mandatory? & after I write the $3, she grabbed the receipt for me and wouldn't even let me finish writing my total. I asked for it back because I didn't feel comfortable with how she treated me at that moment. I will not be returning. The entitlement is absolutely insane and unprofessional. Plus, the whole place reeks of FEET. I should've left after I noticed but always try to give a chance. Never again.

My name is Jeannie and my wife, Tylor, and I would visit with Ms. Shirley and Ms. Maggie all the…read moretime and we absolutely LOVED their massages!!! These ladies were very professiona...friendly and they had a great sense of humo!! Ms. Shirley could never remember our names because she always called us "1234"!!!...lol because the last four numbers of my phone number was 1234!! so that's how she remembered us!! We sure do miss these ladies and hope to get to see them soon!!!

Fantastic massage by Melissa! This is my second visit. First one was good as well but I can't…read moreremember that lady's name. Truly attentive to what you need. Great prices too. The best on hill street!

Accommodating staff, easy scheduling, and AMAZING massage (by Vicky), with a full bottle of…read moreice-cold water at the end - not a little cup of warm tap water like others offer. Totally happy with my first visit and will return again and again. I've been in the DC area for a decade and spoiled by the spas there. Balance Massage was just great! Got all the kinks out, pressure was absolutely perfect - Vicky was so accommodating to my every request. I needed this massage and I'll go back FOR SURE.

Sunny does a great massage. I always leave with fewer knots and am able to move more freely. She is…read moreopen late which is great for working mothers.

I wouldn't recommend, it's literally 1 person working the entire time. So no couples massages, she…read morealternates between you two. Try XF MASSAGE instead. It's around the corner, similar price points and they honor they're callers No receptionist, if she's giving a massage no one is at the front While the massage may be good the overall operation is poorly managed. I called to make an appointment, she didn't ask my name or anything and told me to come in at 1pm I show up at 12:55 for my appointment she then had a walk in 2 mins before that paid and she want me to reschedule because she didn't know how to refund his money. She didn't know how to give him a refund. (Again poor operations NO REFUNDS) She then claimed I didn't confirm my appt. I had just called at 11:45 telling I was available from 12-2, she said come at 1, I show up a few minutes early and she booked a walk-in. Very unprofessional, she didn't honor my appointment because she already accepted the walk-in credit card info. This is my second time coming here and although I thought this was a great little location, she's running by a thread. No organization mostly walkins opposed to appointments but if she has someone already you can't walk-in. It's very confusing and a horrible business model. Highly disappointed as I needed a massage after my recent work out. I would recommend a scheduling system or 5 min grace period for reserved clients or something This was HORRIBLE SERVICE and she just kept apologizing as if she couldn't honor the appt she had given me. I will never return or recommend business here. I'm sure I can find another location thats a little more professional. Horrific

How are there no reviews here?! I went to Captivating Tranquility today for my first time after…read morebuying a Groupon in the seemingly never ending search to find a great massage therapist. I won't make you guess, I'm incredibly pleased to have found Heather. To start, it's not signed from the outside. But if you park and walk to the address, you'll see a sign immediately on the window directing you upstairs, above the salon. (There is an assist device for anyone who may need assistance or is unable to climb stairs). The space is really pretty. Simple and well decorated and soothing from every angle. The entry way, the reception area and the massage room all flow nicely. Heather was waiting at the desk and greeted me warmly as soon as I entered. She's great at making you feel welcome immediately. Her questionnaire is only one page (I strongly dislike the places that think they need 25 sheets of your medical information, elementary school grades, diagrams of your first car and a list of all US Vice Presidents since the 1920's) and covers the important stuff without being intrusive. My massage was catered to me and what I had asked. Heather did not speak after we began except to coach breathing or ask about pressure when working out a painful knot. My 90 minute massage was 90 minutes of hands on time, not 90 mins from entry to exit. She even spent a few minutes over trying to work one trouble spot all the way through. The table was comfortable and the sheets were clean and smelled great. She left me with a hot towel and met me in the reception area with a big glass of icy water. Despite her recommendation that I come back next month, I made an appointment for two weeks from today. She's too good to wait another month for. Like you should, I feel taller, looser and totally comfortable. Heather is amazing.

Heather is so great! She really knows how to get in those areas with tension that you didn't even…read moreknow could be reached! With the new office, the area is so calm and inviting. I really felt at home during the massage because of how welcomed she made me feel. The appointment was easy to do online, and the massage was something that'll keep me coming back! Can't wait to see her again.

I have been here and the service is good, the ladies work on the areas that you request, they know…read morewhat they are doing, I will be going back and will request for the same person and she done her job. Go there to see for yourself.

They are very professional and friendly therapists. I like deep pressure and they are very good to…read morenot to go too deep as to cause pain. They also offer hot stone and are very good at attending to my needs and asking how I was feeling. Their techniques are great and massage is soothing and great quality. I always refreshed after my massage. The best service I've ever had. Definitely worth every penny. I would absolutely recommend to EVERYONE!

One of the best massages I've had! The owner and staff are so friendly. They understand pressure…read morepoints and really take the time to relive any tightness. They worked my entire body. The prices are amazing. They provided bottled water after. Can't wait to go back!

This place is a complete ripoff, I do not recommend it. They charge you double and they only…read moremassage you 1/2 the time you paid for. And then they argue with you if you ask or complain about not getting what you pay for.

I Had Kat for my facial and massage and boy was I sooooo relaxed! Also, my face never felt better…read moreafterwards! I really need to come see her for sessions more often! She focused on my neck and shoulder area for my massage. Definitely don't wait to treat yourself, she is worthy every penny and love the beautiful environment too!

Worth the drive from Lakeside…read more Have seen Rain at RMT twice now and they are excellent. Only person able to help with my pain. Two thumbs up

I saw Joan for manual lymphatic drainage after an intense surgery. I was in pain and discomfort…read morefrom swelling and fluid retention - literally popping open at the surgical seams! In the first treatment, Joan was able to reduce swelling significantly, taught me how to perform lymphatic brushing/drainage on my own and properly fitted me for a compression garment. Within 3 treatments I'd lost about 9 inches across the bust, waist and hips from fluid loss. I will continue to see her as I progress, and highly recommend her services for MDL! Professional, clinical and amazing results.

They are never open and never answer the phone. I went there three times during the week.read more

Asked and received a full hour... they jump right into it... not a lot of fufu or conversation…read more... and it was very good, very relaxing, and I will be back!