I purchased a used Izzo Alex Duetto III espresso machine from the owner of this business via Facebook Marketplace last month. The listing had stated that the machine needed repairs, including a new pump, heating element, and o-ring for the mushroom. In our conversation, I specifically asked the owner if the machine was in overall good condition aside from those repairs, to which he assured me it was. However, when I started working on the machine a week later, I discovered that it was poorly disassembled and missing numerous crucial parts. These included the main electronics controller, one solid state relay, the bottom body panel, the pump collar, the lid for the water tank, and all of the screws. The motor itself was also corroded, and the bearing was grinding due to a pump leak. It was clear that the machine had been disassembled at some point, and the owner likely decided not to fix it. I reached out to the owner, hoping it was an honest mistake, and asked if he had simply forgotten to include a bag of parts. He responded that he didn't have any of the missing parts and reiterated that the machine was being sold as a project with missing parts. I pointed out that these missing components--estimated to cost around $1,000--were never disclosed upfront, despite his assurances that the machine was in "good condition overall." While the owner offered to take the machine back, the logistics of returning it (a 2-hour drive each way) along with the fact that I had already spent $300 on non-returnable parts made this unfeasible. I chose to accept the loss but strongly urged him to be more transparent with future customers. It's also worth noting that the owner has since deleted the original Marketplace listing, which prevented me from leaving this review on the platform where I made the purchase. I'm sharing this experience here to warn others. It's disappointing to have had this experience, and I feel that my situation reflects a lack of honesty and integrity in how this machine was sold. I would caution others to thoroughly inspect any items sold by this business and to expect full transparency regarding their condition. read more

I appreciate the reply, although the response just highlights the concerns raised in our original review. The reply seems to be motivated by ego and possible public reputation, rather than actual customer service. It is noteworthy that you were able to provide a detailed response to our review within a few hours, including a review (albeit incomplete) of our communications, while our requests for information about retrieving our machine went unanswered for weeks and were only addressed after we sent a formal letter. We would have preferred that level of attention when we were simply trying to retrieve our property. Regarding pricing: I understand that you purchase parts through suppliers and incur costs that differ from a retail price. However, that does not address the specific point: we were able to identify the same parts available directly from Breville at substantially lower prices than you included in the estimate. Simply stating that you are subject to supplier pricing does not explain why the quoted prices were higher than Breville's actual pricing. Regarding the deposit, I acknowledge that your website states the deposit is non-refundable. Our concern is not whether the policy was disclosed. It is whether retaining the full deposit was appropriate or even legal, given the actual cost of diagnostic and estimate work performed. To be clear, this is not about the very small amount of money involved. It is about the overall customer experience: the communication, difficulty retrieving our machine, the pricing reflected in the estimate, the handling of the deposit, and the way this business handles custmoer feedback. Our purpose in responding here is simply to provide prospective customers with the additional context needed to understand why we reached the conclusions expressed in our original review. read more

I was gifted a beautiful Expobar Office Lever and the pump was burned out. Kanen expertly diagnosed what was wrong with my machine... provided a detailed repair estimate and then ordered the parts and fixed my machine. They really took the time to do it right. They broke down my e61 grouphead and completely went through it. Replaced all the seals and worn moving parts... replaced the group head filter. They totally clean the entire grouphead and then put it back together. They also replaced the air valve and did a citric acid flush of the entire machine. And, they had to replace the pump at the end and did not even charge me labor since it was not in the original estimate. Pretty nice. One of the coolest part of the service was that when they are done and email your invoice, they put up a video on youtube showing them operating the machine. They test the steam wand and the hot water wand. And then they pull (a most delicious looking) shot through your machine so that you can see it all working. Classy! After I had the machine home for a few days... I thought I had killed the machine. I emailed them and they quickly called me back and walked me through putting water in the machine. I had forgotten and it cuts off when it doesn't sense water. If you need repairs on a machine.. I highly recommend them. They also sell machines and will train you to use them! Nothing to be intimidated about... just come talk to these folks! They will up your espresso game by 1000%! read more

The frother had stopped working on my Gaggia Classic, and a while later the coffee stopped heating, so I went to Kanen and handed the machine to Sam. On the spot, he explained some of the possible solutions to me; I paid the initial service fee, and left the machine with him. One week later I received an email informing me of their diagnosis (a bad thermostat) and giving me the option of having the repair or not. I picked up the repaired machine that day. The deposit I had left was subtracted from the repair cost. Before I left the shop, Sam taught me the process of flushing the machine (handing me printed instructions), and sold me the brewer cleaner to do that job at home. Returning home I made a cappuccino, as the machine hummed through both the coffee making and the milk frothing. That same day I also found an email from Sam asking me how the machine was working. I'm hoping that the machine will work fine for quite a while now, but wouldn't hesitate to take it back to Kanen if something wasn't to my satisfaction. The proof now is in the pudding. Erh . . . the shots & frothy milk. read more

I saw some negative reviews on this site but, to be honest, my repair experience was great. Yossi handled everything very well and sent me videos to show me the problem, the part being replaced and keep me very well posted on the progress. The fact that you can call and make an appointment makes it very easy to plan on going there. It's also close to BART and quicker to get to than some places within SF (not tolls, no parking, no traffic). My repair was for a spring on my Gaggia MDF grinder (which he identified right away). The cost of the repair might seem a little on the pricey side but, as I haven't required any coffee machine repairs in a very long time , the cost probably reflects the current going rate. That said, the cost is a good value when you consider the purchase cost of the equipment that is being repaired. I have a Gaggia coffee maker that is going strong but I suspect that, after so many years, it will need cleaning and a check up and I definitely plan to bring it over to Kanen Coffee to work on. read more

Los Angeles must have the hardest water in the universe. In fact the U.S. Geological Survey (if I read their rating thing correctly) says that L.A. does have some of the hardest water in the U.S. In any case, the water was hard enough to kill one Rancilio Silvia and had started to work its evil on a second machine when I blessedly found Kanen Coffee and Sam, who was able to revive my machine. He cleaned a corroded drip dray (more diseased than corroded) and tuned the group head, and of course he descaled the machine--which could not have been an easy task given my inattention over the years. And almost as important as his work on my machine, he patiently answered my questions and gave me some great advice on keeping my resurrected machine working. I'm pulling some great shots now thanks to Sam and Kanen. read more

I needed a repair on my 2013 Breville dual boiler espresso machine. Luckily I found Kanen Coffee just about 45 mins from my house. After a helpful email exchange, I made an appointment. Sam met me and asked about my machine. We agreed on a plan to diagnose and then he would provide an estimate to repair. The cost to diagnose would be applied to the repair. I got back the estimate in about 2 weeks, and authorized the repair. A week later, the repair was completed. Sam even posted a youtube video to show my machine working again! I'm very pleased with the quality and responsivness of Kanen Coffee. Also the price was very fair considering the work required. I knew Sam would have to remove the steam boiler, which was quite complicated on the Breville. read more

I have a Simonelli Musica, more or less brand new, which suddenly crapped out. No heating element, no steam, no bueno. I am so happy I was able to take it to Kanen and deal with a local, personal, friendly shop, instead of taking it far afield and dealing with people I wouldn't have easy access to if I needed follow-up care for the machine. As it turned out the folks at Kanen did diagnostic and fixed it and had it back to me in good time for a very reasonable price, and it's been working great ever since. It is so nice to know the east bay has a local shop like this, and I hope it will survive and thrive for years to come. :) read more

Had an excellent experience with Kanen Coffee. They clearly are experts in their field. Sam quickly figured out the problem and had us back up and caffinated in no time at all. Their services are not cheap but I did NOT feel like I overpaid. I am a firm believer that you get what you pay for. While they pointed out that regular maintenance is always a good idea, noone pushed the topic. I opted to go ahead and have it tuned up since our Pavoni had never been done in the almost 8 years we have owned it. It looks brand new and works like a champ! Thanks guys! read more

These guys are great! We have had our Izzo Alex Duetto II serviced twice by them during our 5 to six years of ownership. We have had no significant problems with our machine, but this last time they found significant mineral build-up inside the steam boiler. We have very hard water in the central valley of California, and our previous filter system was not getting the job done. They recommended a better filtering system to us, and we are hoping it does the trick. Overall, they were timely in their service, and reasonably priced. They know what they are doing. read more

Sad company taking over a month and a half to repair my 2 krups machines and having a hard time getting a hold of them or return phone calls. this company is a joke and would not recommend to anyone that wants their machine repaired in a reasonable amount of time just found out that its not reparable and now my second machine that i sent in that finally came back stopped working after 2 days what a joke never if i had the option but the bad extended warranty company tried to save money but didnt work out too well lol read more

First rate from start to finish. A have a DeLonghi that was in need of repairs after our son dropped pebbles "his version of coffee beans" into the grinder. I called about 4 repair shops which turned me away at the sound of De... Luckily I was directed to Kanen Coffee before giving up on old reliable. They welcomed the challenge without hesitation. We are again pulling espresso shots daily! Staff is friendly, shop is beautiful, and the work is first rate! No need to take your machine anywhere else. read more

Specialty shops staffed by people super passionate about what they do run the risk of coming across snobby or arrogant for people not immersed in the culture. Outside of blindly pulling shots on our cheapo machine, we had no idea what we were doing when we came by. You were patient and kind in how you explained everything and seemed genuinely excited about our starting this journey of dialing in our espresso game. We'll definitely be sending anybody interested in an espresso machine to you. read more

I have used Kanen Coffee twice and their ownership and associates have always been truthful and friendly and educational with me. I have a wonderful La Pavoni espresso machine that I adore. And every time I've brought it in to Kanen I've walked out happy and proud and impressed. They teach me how to perfect and pack my grind and so much more. Thank you Sam and your team for your honest and valuable knowledge and expertise. I would recommend your shop to anyone read more

I had Kanen repair a Jura Impressa Z5 espresso maker in February 2016. They did a fine job at a reasonable price. They were also good communicators to let me know what was going on with the machine and what the timeline was for repair. My mornings are so much sweeter with my espresso machine back !! I just took in my partner's machine of the same type to get fixed so we can have espresso at either house. read more

When I walked into this shop, I thought, I love Berkeley. There are shops like this. Yossi and team know espresso machines and obviously love espresso. Great service, nice folks and they diagnosed and repaired my acasso pro machine in a timely way. I loved the little video they sent too showing what they did and how it's working. Such a pleasure. there is even parking in the back. read more

We have an old Rancilio Silvia that is struggling to get enough pressure for a good shot. Thankfully Sam posted Youtube videos showing various repairs of this model. After emailing with Sam and sharing videos of our machine, he helped diagnose the problem. Kanen Coffee sells the over pressure valve that needed replacement. Sam is great. Appreciate the time and his attention to detail. read more

Amazing service, amazing fix, had communication from them the entire way along! I will never go anywhere else if our espresso machine needs anything else done. I can only repeat what most every single person has said here -- top notch service at very affordable prices, and very honest guys! They have a Zen to them that definitely made me calmer after I dropped off our baby! A+! read more

Professional and courteous The guys at Kanen refreshed a used machine we recently purchased. It looks as good as new. They took the time to give me a walk through of the machine including what all the buttons do as well as showing me how to clean it. I hope I don't need any repairs anytime soon, but if I do, I know who I will call for help. read more